Jiffy Lube

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Art Corona
2 months ago
I recently had the pleasure of visiting Jiffy Lube for an oil change, and the experience exceeded my expectations on every level. From the moment I arrived, the staff exhibited a remarkable level of professionalism and friendliness that set the tone for a fantastic service.What stood out most was the team's thorough knowledge and expertise. They took the time to explain the entire process, ensuring I felt confident in the services being provided. The efficiency with which they conducted the oil change was truly impressive, showcasing their commitment to both quality and timeliness.I appreciated the attention to detail throughout the service. It was evident that the staff cared about my vehicle's well-being, and they went above and beyond to address any concerns. Moreover, the waiting area was clean and comfortable, making the overall experience pleasant.Jiffy Lube's dedication to customer satisfaction is truly commendable. The team's friendliness, coupled with their efficient and precise work, makes them my go-to for automotive maintenance. I can confidently recommend Jiffy Lube to anyone seeking top-notch service. Thank you for consistently exceeding expectations I look forward to many more visits in the future.

  RiCh RoD
a month ago
I stopped here every time I m in town to get my vehicle looked at also to get an oil change when it s required. I work for a car wash and I m back-and-forth from Arizona to California working. All the guys here are great, they work quick and there s always a great vibe. I m in and out very quickly and the service is top-tier. Keep up the good work guys!!!!!!!

  Rami Jubran
4 weeks ago
The service was quick and friendly as usual. Alexis was top notch at organizing the base and getting everything done as smoothly as possible. She was very friendly as well. The whole team did a great job.

  Melvis Morris
a month ago
Got in and out on a Sat morning. No wait. I was impressed by the way their operations were run. Extremely efficient, polite and professional. Matt went out of his way to help me. Alexis was AWESOME !!

  Anne Lomeli
2 months ago
Amazing service!! Asked questions, as we had a older, new to us car. Very knowledgeable and helpful! Alexis, Alphonso, were wonderful! In and out quickly!Cannot say enough, all round great experience!

  T C
4 months ago
I was guided into Bay 1 immediately upon arrival, without having even signaled that I was there for service (!). It was wonderful!I informed the young man who greeted me that I had a coupon I needed to find in my email, & he stated quickly & in a friendly way that the $25 coupon offer expired yesterday but that he could give me a $22 coupon (for a synthetic oil change).I finally found my coupon but I didn t need to show him.One thing I don t know is if they checked the tire pressures. If they did, I d have appreciated them telling me what they were (eg, if they were low, etc). My tire pressure light had come up on my dashboard last week, but then it went away. I didn t feel like I had time to tell anyone about that bc I would have been interrupting the gentlemen working on on my car.So I would appreciate being informed about the tire pressures please.Also, I would appreciate being informed about the fluid levels (eg, if my washer fluid was adequate or needed topping up, etc).And I would love to know the status of the old oil (eg, was it was bad, was it still ok, etc).I saw one of the gentleman pull out a filter from under the hood, & to my completely ignorant eyes it looked a little dirty. I would appreciate being shown standard photos of a clean filter, somewhat dirty filter, & very dirty filter; so that I could understand the degree of dirtiness of my filter (plus the info about which filter it was; eg the engine filter, cabin filter, oil filter, etc).The gentleman informed me that I needed a new filter & he quoted a price. I was very disappointed in the price, I was spending more than I had anticipated, & he asked if I was ok & then he offered a $10 off coupon. had a 20% off coupon (20% of $39.99 =) $8, so his offer of $10 off beat my coupon which was nice!The problem is, I don t know if my filter had more life in it! Did it really need ri be replaced?? Or could it have lasted until the next oil change? What were the implications of not changing it now? How would it help to change it now?I was too intimidated to ask.The gentlemen were very friendly, but I know that they re working fast to make the oil change convenient for the customers, so I didn t want to ask too many questions.First I was embarrassed, & on top of that I didn t want to delay the gentlemen.It was nice to see them working so well together. & joking a bit, there was some bantering between them. That was nice to see.The question I summoned the courage to ask was for the date of my last oil change & the mileage of when I last had an oil change.The gentleman showed me on my receipt where I could find that info.I paid & then I was guided out to the exit! Lickety split! I was ushered out into rush hour traffic before my brain could process the amount of miles I d driven between oil changes & the amount of time that had passed since my last oil change. I would ve appreciated 10 15 seconds to calculate those numbers & then drive out. I m 48yo & I ve had a stroke so my brain doesn t process things as quickly as maybe the younger gentlemen who work there & deal with these numbers all the time.I can t really complain about not being given 10 15 seconds more time bc it would ve meant that a vehicle behind me wouldn t have been served as quickly.Anyway, overall EXCELLENT. Extremely QUICK!!Oh & I would have appreciated a education on how tire rotation can help & how not rotating tires can cause problems & how often tires need to be rotated I would have appreciated education about that & info about how long it would take & where I would wait..Thank you to ALL the gentlemen who worked at Jiffy Lube San Marcos, CA on 11/28/23. Even the gentlemen who didn t work directly on my car. It was fun to see them joking around & I was smiling & the oldest gentleman joked once with me. Fun :)

  Super H
a month ago
The young lady that helped me was absolutely wonderful. Her customer service skills were excellent! This is a great place and I highly recommend!

  Ken Hodor
2 months ago
One of the quickest oil changes I ever experienced. I was fortunate that I was the only one in the shop. You have a "well oiled" team--very efficient.

  Dan Milner
3 months ago
Tyrone was wonderful . . . helped with future issues on my car and was extremely courteous, polite and knowledgeable. A great experience overall . . . 5 stars across the board!

  Keith Mikas
2 months ago
We get all our fleet work done there on our vehicles, very fast and efficient and we feel confident in a good job

  Samuel G
4 months ago
Fast, excellent service, good quality work and no unnecessary recommendations or up-selling. My favorite spot for a quick oil change.

  Jessica Robles
2 days ago
Alexis M. was wonderful today! Her customer service was much appreciated. Thank you for assistance.

  Mia Hickmet
5 months ago
This place were great! The guys did an amazing job, got an oil change, new filter and coolant and had me out of there in 30 minutesService: Oil changeService: Oil change

  Mercy Yamomo
6 years ago
I would give Jiffy Lube a better rating but two stars is what I would give. They offered the five thousand oil change since I drive back and forth once a month from Southern California to Central California and even replaced the belt for a new one because the belt had many cracks on it so I agreed to have it replaced. They even showed me where the cracks were before they replaced it. The service didnt take too long, say 40 minutes for the oil change and the belt replacement.I paid and the cashier took off $20 for any services over $150 which was, in my opinion not bad. I also ask my pops if it was a good idea to get the belt change and he agreed for that amount wasn't bad at all. I usually dont take my car to any big oil change companies but my dad had work and I needed a quick oil change before my trip up north. Anyways long story short, one of the guys there said that my car is good to go and ready. When I got home, I smelled something burning, popped my hood and saw smoke coming out of my hood. Opened my hood to see a small fire near the engine. I panicked but put out the fire as fast as I could. Never had this happened before but they left a rag near my engine that caught fire.I went back to talk to the manager, should of asked for a refund for the service but settled for a free oil change, but honestly I won't be using Jiffy Lube services again. A mechanic should always be sure to check and double, triple check if anything was left behind because people trust you to do a well job at of the services you provide. If you want to gain loyal customers, the little things like this and making sure you do an excellent job is what gets customers to keep coming back. This is the first and last time I will be going to a Jiffy Lube. And if anyone does get their oil change here, inspect your car or ask if you can watch them do their work instead of staying inside the waiting area.

  Mark Graham
7 months ago
They were told not roll window done because because new Tint applied. They asked me to roll down the window so they could converse more easily. They put the previous owner s license plate on the form, and had to us my credit card again to charge back then change the receipt and charge it again. A very simple Lyft car inspection turned into a 2 hour nightmare.

  Ty JP
4 weeks ago
Always the best when I come to this location. Alexis always goes above and beyond, shout out Alexis and the best customer service around!

  Blanca Calvo
7 months ago
The San Marcos store was great! Extremely friendly and helpful staff especially the manager Tyrone. Extremely friendly, I got in and out and was the easiest oil change I have had!Services: Tires, Oil changeServices: Tires, Oil change

  Shannon Doyle
8 months ago
Staff was extremely professional and pleasant. They explained everything to me and pointed out that certain service would help my high milage older car. I got to relax in an air conditioned waiting room while everything was taken care of. They made this a very pleasant experience.Service: Oil changeService: Oil change

  Aaron Harris
a year ago
The service here is always professional, efficient, and friendly. I have never had to wait long to get in a bay for the service, and the oil change is always performed in the quickest time possible.. Their prices are much better than the dealership and there is never any pressure to have any other work done.I highly recommend this Jiffy Lube location.Service: Oil change

  Neodly Eis
3 years ago
Good job Jiffy! It was done in a Jiffy too, now we stay in the car, which should have always been this way.Much better, I got to see the dirty oil filling up the canister, It was high time that I got the oil changed :0

  Lechon Daygo
2 months ago
Thanks Alexis. Great service. Great communication. Keep up the good work Alexis.

  Mary Kauffman
4 months ago
Technician Eric was friendly, knowledgeable and efficient. I was in and out. The office and restroom were clean.

  Siria Flores
11 months ago
I went in before 3pm on a weekday and I was the only car there. The service was great. The guys were quick I didn't wait more than 20 mins for an oil change. Will definitely be coming back.Service: Oil changeService: Oil change

  tom rohl
2 months ago
Great service. Alexis M. was very courteous and professional.

  Maurice Gonzales
2 months ago
my experiences have always been very good at Jiffy Lube

  Justin Roach
11 months ago
Great bunch of hard working folks. You pull your car up. They get your car out of there quickly and they do a good job. Didn't feel like they tried to sell me anything that I didn't need and I never do. Thanks guys. Appreciate all your hard work.Service: Oil changeService: Oil change

  Caro Gee
a year ago
I was very impressed with the service provided here at Jiffy Lube. They were very professional and knowledgeable in the services they provide.I will definately be taking my vehicle back. Great job! Thanks again !!!Service: Air & cabin filter replacementService: Air & cabin filter replacement

  Jay H
2 years ago
Jennifer was extremely nice and very tentative it was a very easy process getting my oil changed. I came in about 5:30PM and I was worried about being too late but I was just in time they finished up a customer before me then brought me right in! The customer service here is absolutely stellar! Thank you again Jennifer I'll definitely be a returning customer at this location.

  Daisy Garcia
6 months ago
Had a great experience! Very friendly, and fastest service I ve ever experienced! 10/10 recommend.Service: Oil changeService: Oil change

  Manan Bhagat
a year ago
Called in to check on price for Oil change and was told $92. $5 lesser than Firestone in the nearby area. When I came in for oil change they ask for the coupon. Unfortunately, have to pay out of pocket $106. Not a good service in terms of what is said and what is given especially when customer has already parked car, opened the engine to get it cooled down. Next time will think before driving by here.