Service options
- In-store pickup
Reviews
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Bill Roth
6 months ago
Terrible service initially told before appointment set would take under an hour to replace 4 tires. When I got to my appointment they told me they were running a little behind since some workers didn t show up. No waiting room, but 2 1/2 later the job was completed. Why they can t communicate to customers, problems they are having before scheduled appointment is beyond me
Philip G�mez
9 months ago
It's a shame I couldn't give this shop 0 stars. The prices are too high, and the customer service was dismal. I waited five hours for my tires to be changed, and they didn't even have the courtesy to call me when the job was done. Adding insult to injury, the associates did not bother to inform me on what they had done on the car. They just gave me my paperwork and expected me to figure it out myself. You'd be better off going elsewhere.
Michael Kadie
3 years ago
Tools about 90 minutes so I would advise calling and making an appointment also not taking an 8 year old with you during a pandemic as they will get 'So Bored'. They don't carry the cheap tires and there were no deals when I went, but they didn't try to upsell me in anything, explained the difference between the tires they had for my car, and we're pleasant. Just long lines at Costco as only detractor.
Joel Dominguez
a year ago
The two young men that received my vehicle and repaired not one but two screw punctures, were some of the best service representatives I have ever had the pleasure to do business with. Even though they were backed up due to being short staffed that day, and it being later in the evening (around closing time) they were professional, courteous, and willing to do their best for just an average everyday customer that they didn't know. I know it's their job, but they definitely went above and beyond what I expected and I will find out their names and update this review so I can at least so them some direct credit for the great young guys they are. Your appreciated guys!
Sophia Lee
10 months ago
Please do not go here. Ricky at the tire center looked at my tire and told me I needed a repair. Did not let me know there would be any sort of wait time and made me pay in advance. Three hours passed of me waiting there and then they finally notify me that there is no repair to be made. Not only that but they were rude and terrible customer service. If I could leave less than one star I would.
Alonzo Martinez
2 years ago
Loved the quality of the service here. Great communication with the team as they worked on my vehicle. An issue had arise while they were working on my car and gave me some options on how to move forward. Really had full faith in their team and their skills to get the job done and im not one bit disappointed, I'm very satisfied with the work they did. Most of all I felt that my car was in good hands and felt that they treated both me and my vehicle with respect and care as I would hope they would. Ill definitely be coming back for my next tire purchases and tire maintenance work.
Jestina Baza
5 years ago
SUPER DISAPPOINTED with my experience at this Costco s Tire Service. Twice they have let us down. Would give NO STARS if possible.First, we went to get some information on replacing our battery. And they didn t have the one we needed in stock, so they told us they would get back to us the following day after they placed an order. We waited almost TWO WEEKS before we decided to call and see what happened. They never placed the order. Our cars battery died and the vehicle was stranded for a week, so we ended up going to Auto Zone.Today, we went in to get a new tire because ours had popped and we were told it was a two to three hour wait and that they would call us when it was done. My boyfriend had work at 2 p.m. We got there at 12:30 p.m.So we waited. It is now 3:50 p.m and my boyfriends phone is about to die, so he goes up to the center to give them my number, and the worker says just in time and pulls out our paper work and gives us our keys. When we look at when the service was completed, it was done by 2:30 p.m.We ended up waiting over an EXTRA HOUR because they did not follow up on their end.My boyfriend is now more late to getting to work. And since he is in delivery, he needs our car to do his job.What a joke this place has been. NEVER coming back. Terrible service for its customers and super inconvenient.
Charles Nichols
4 years ago
Terrible experience. Tires lasted 25% of tread life "guarantee." When confronted, they refused to honor the "guarantee." Very disappointed.What's the point of a good price? I'm guessing they changed the tire center manager because I had been going here for many years with many vehicles, but never again.
Mariya Malone
4 years ago
Very unhappy. I scheduled an appointment to change my tires (bought the tires on costco's website and they e-mailed when the tires were in). Went there 10 mis prior the appointment and waited 10 mins after. Why did they even ask me to schedule an appointment if they were not going to honor it?Finally got to talk to somebody and give them the keys. Asked them how long it would take. The guy said they were busy, just had a dully dropped before me but he said it wouldn't be more than 1-1.5 hours. He said they would call when ready. I asked them to take a quick look at the brakes while they were in and let me know how they were. The guy said they would.4.5 hours later... nobody called. We go there and wait 25 mins (!!??) in line (only one person being helped during these 25 mins, the guy behind the counter was clueless!). Finally we get the keys. I ask about my brakes. The guy had no clue if anybody looked at them. I check in the Notes at the end of the papers, NOPE, nothing. Nobody looked at my brakes.I go to pick up my car, I see the tires looking all dirty, covered in some white stuff (I am assuming grease). They could have cleaned that! I paid a ton for those new tires!Then a get in the car and see 3 of my decorative caps for the tires inside my car, all crooked and bent. I thought, ok, maybe they replaced them and just gave me the old ones. So I go out and look. Well, nope. There were 7 caps total missing! Five on one wheel and two on the other. Seriously?!The right thing to do would have been to call me when they saw what was happening and ask me if I wanted them replaced, I would have paid for a new set.Total disappointment. My first experience with costco tires. Never again at that location. Terrible experience. Just terrible.
B. Wagner
4 years ago
Took over two hours even though I made an appointment. Halfway home I discovered that my media system is now broken - just keeps rebooting. No proof of how it happened, but it was working when I dropped the car off with them for tire rotation. To be fair, they were willing to help me troubleshoot the problem, and make sure they hadn't broken wires.
Wild Bill Wiederhold
5 years ago
All good my us. We bought and had trailer tires here. Easy enough by leaving them there, then come back later when they were done.Employees were quite helpful with unloading and loading them back into our Jeep.Thanks
Melissa Towers
3 years ago
My car was taken back right away without an appointment, they balanced and rotated my tires, found a nail in a tire and fixed it. Super nice and helpful, and they finished right as I was finishing my costco shopping. I would definitely bring my car back here.
Sam9831
a year ago
Dennis is the WORST. Didn t call me when the tire was repaired and when I came in, he wouldn t tell me how much longer installation would be. Everybody else does.
James Newton
a year ago
They were super busy bit still took care of two problems with my tires before closing.
William McMANN
3 years ago
They are fast and friendly. Just as quick and nice when you come back and get the free tire rotation and balance.
Robert Gooding
5 years ago
Easy and quick. However, they didn't inflate my tires despite saying so.
Susie Gerritsen
11 months ago
Got new tires in 1&1/2 hrs!
Linh Nguyen
5 years ago
Always great services here. Thanks COSTCO
William Wallace II
a year ago
Good service and prices
Tremon Jackson
3 years ago
Fast service. Great workers
Mark Woo
a year ago
Long waits, understaffed.
juan salinas
4 years ago
Fast