Rizzoli's Automotive

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  MrGodlyone
a week ago
Took my BMW in for some needed repairs and was treated like royalty.Richard who was my service advisor was very knowledgeable and professional. I stayed in their guest lounge area and the whole place was spotless including the bathrooms. I will be going back for my regular maintenance on the BMW. I feel very good about recommending them for anyone who needs car repairs done.

  Kelly Rose
2 months ago
My 1984 Porsche (owned since new) needed a new battery. Installing this battery can be difficult since the space is very small and the battery weighs almost 50lbs. I called several automotive repair stores in Santa Maria - all of whom declined to install the battery. I contacted the Interstate Battery store in Santa Maria who supplied the battery and asked for a recommendation. They recommended Rizzoli's. I called and spoke with Randy and he said they would be happy to install the battery. When I showed up for appointment, Randy was extremely helpful and knowledgeable about what was involved in the installation. The Shop (office, garage and waiting area) was clean, organized, well decorated and all of the staff were friendly and helpful. The waiting area was well furnished and comfortable. I could have been in the Service Area of one of the luxury new car dealers in Santa Marian or Santa Barbara. I can't recommend Rizzoli's highly enough. It is great to know that a locally owned auto repair shop of this caliber still exists. I will definitely go back in the future.

  Lisa Massman
a week ago
Had great experience at Rizzolis! They stayed in regular communication with me & were very honest helping me prioritize most important items to resolve. I appreciated their honesty & thoroughness. Highly recommend!

  Steven Taylor
5 days ago
Best customer service I ve experienced in an auto shop. Shop was very clean including the mechanics work bays. Office staff were very friendly, even offering coffee and a courtesy shuttle home. Would definitely recommend!

  Kristin Righetti
a month ago
I recently needed a repair done and took my car to Rizzoli s. I was impressed by the friendly and helpful staff and their professionalism . I greatly appreciated that they inspected my car and pointed out various services that had not been performed in a timely manner that needed attention. In addition, the repair took a day longer than expected and they were kind enough to supply me with a rental car. Thank you!

  Cory Buehn
a month ago
Great shop to take your vehicle too. Highly recommend. They were very professional, even had a shuttle service. After my car was finished they had a very detailed (with photos) sheet of recommended services that actually needed to be addressed. Thank you!

  Daniel Hernandez
3 days ago
I just got my car repaired here , I appreciate Ray with outstanding costumer service always contacting me with updates on my car , also wanna appreciate the technician on figuring out the problems right away . I recommend anyone this shop might be a little expensive but excellent and reliable repairs . Will be coming back in the future if I ever need other repairs !

  Sherry Zavala
2 months ago
Such a great place! Really can t say enough of the staff and the Honesty they share. We feel so comfortable with them, and know they will continue to keep our vehicles safe. Not to mention, they have been around the area for a long time, and we re so excited when they came to Morro Bay. We are local and have lived in SLO all our lives and are familiar with some of The Rizzoli s ! Great Family!! Again, Thank you for always being there for us and appreciate everything you do. Love seeing Paige and her smile every time we come!! You guys are truly THE BEST!! Joe and Sherry Zavala

  Tyle Alden
5 months ago
First time customer. In these times to find quality customer service is almost unheard of. I have found it. From the professional staff to the super clean facilities, it was a breeze. They even gave me a ride home so I didn t have to wait. An analysis in an email about my cars needs now and in the near future. Definitely going back. Thanks to the whole staff.

  Justin McBride
a day ago
Great communication, excellent info shared for deciding on next steps for my truck. Great experience with Rizzoli's!

  JIm Grant
a month ago
Excellent service. They thoroughly investigated my car s engine problem. They identified the problem and provided a reasonable estimate to repair the issue. Baste on my experience, I would highly recommend them.

  Sheila Saltzman
4 months ago
Update: I brought my car back to Rizzoli's after having some issues following service. Their customer service was excellent. I was impressed by how quickly they addressed the issue, honored their service guarantee, and fixed the problem.I typically only write positive reviews, but I feel I should share my experience, both good an bad....1. Their prices are at least 30% higher than what anyone else in town is charging. I had a quote of around $1000 by 2 mechanics for a drive shaft needing replacement. Since I was bringing my car in to Rizzoli's anyway, thought I'd get their estimate. Quoted me $2353.When I asked why so much, they said the labor is only $500, but they use a "genuine toyota part that costs $1700". A quick call to the Toyota service dept proved this to not be true. Toyota estimated this same job would be "around $1000" (ballpark, since they didn't see the vehicle). I feel that Rizolli's might have inflated the cost of parts quite a bit in this case.2. I brought my car in for a coolant flush. They started the servce, but couldn't finish because there was a hairline fracture in my radiator. I was told I needed to replace the radiotor first before they could do the service. When I picked the car up, the coolant reservoir was empty. When I pointed this out, they filled it for me, but with a different color coolant than my truck usually takes. After driving the car for 5 days, I smelled a burning smell. After further inspection, it turns out my car was returned back to me without coolant in the radiator either. Not good.Long story short, this mishap could have been very damaging for my vehicle. I was not a happy customer. However I was really pleased that they were so understanding when I brought my vehicle back in. They made good on the mistake, went above and beyond to make sure there was no further damage.And the vehicle is now running great.I think these are really nice guys, with a good reputation, and a clean location and courteous staff.My advice is to read your estimate in detail. They do charge more than other mechanics, but they will make sure that your car was serviced to your satisfaction.

  Peter Fagan
4 months ago
They were able to smog my 3500 sprinter van, the same day, they were courteous, efficient, and the cost of repair was lower than any other shop in San Luis Obispo. I will be bringing my unity LTV to them for all future services. Great job in Rizzoli s s!

  Connor Morrison
3 months ago
Richard is the man when it comes to getting my car serviced or repaired. It's so great having someone in the area I can trust when it comes to keeping my vehicle safe for my family. If you're in the need of service or repair, stop by and see Richard. He will take care of you.

  Mehrpad Moattari
2 months ago
Despite the change of the break rotors, the squeaky noise is still there and the back noice came back after two days. Considering the price range difference compared to other local shops, I was a little disappointed but the customer service is outstanding.

  Anna
2 months ago
I have nothing but the very BEST to say about Rizzoli's Automotive! They are just all wonderful and super helpful! Great business, I highly recommend!

  Tara C
5 months ago
Awesome service. Raymond was polite and took time to explain what they found, what they fixed, what they recommend and what can wait. And the text messaging was bombdiggity. I clicked the link and there was all the information about my car...WITH PICTURES. Thanks Rizzoli's!

  David Butcher
3 weeks ago
Rizzoli s is amazing. They take great care of my car and truck. Nice customer service too!

  Robert Gordon
9 months ago
Courteous, knowledgeable, friendly, engaging, accommodating. These are just a few of the words which describe the personalities of the personnel at Rizzoli's Automotive. I could go on and on about the positive nature of this business, but since this is a survey method, I will try to be as concise with my praise. My visit to this establishment was for the purpose of obtaining a smog check. They were able to fit me in to their schedule immediately and I was impressed. I can certainly understand why this particular business has been so successful over the years. They certainly know how to provide the customer with quality service in every respect. I recommend this shop to anyone for their ultimate automotive needs, whatever type of vehicle they currently own. You will be pleased!

  Arthur Segal
4 months ago
Ever accommodating and helpful. They make you feel welcome and familiarize themselves with your needs and schedule which they work with while getting tbe work done professionally and on time. The experience is positive and comfortable , their staff friendly and always supportive.

  Ginny Dresher
5 months ago
I am extremely happy with Rizzoli sI just had alot of work done on my truckThey keep in contact with you and letYou know just what is neededI would definitely recommend them and Richard at the front desk was awesomeHow lucky they are to have him !Service: Transmission

  Jeremy Ryan
9 months ago
Excellent!! Customer service is great. Mechanics are very thorough. I purchased a used Audi and brought it into Rizzoli's for a checkup. They discovered & fixed several issues that the used car dealership missed. I wish that I had Rizzoli's conduct the pre-sale inspection BEFORE I bought the car. Now I can drive with the confidence of knowing that my car is safe & reliable.Services: General repairs & maintenance, Auto engine diagnostic, Auto engine tuning, Auto brake repair, Vehicle Inspection, Brakes, Vehicle safety inspection, Auto maintenance, Auto brake replacement

  Jose Perez
8 months ago
Was in San Semion for a couple of days. Engine light came on our rental car. Took it in to Rizzoli's Automotive to have checked out. Dealt with Isidro, he determined the thermostat was stuck in the open position and that it would not affect the vehicle as we made our way back to Orange County. Isidro was very considerate, helpful, and did not charge us for the vehicle inspection. We made it back to the OC with no problems. Our experience at Rizzoli's was great, and I highly recommend them.

  kathleen pennington
a year ago
Rizzoli's is a great local business! They've serviced both of our cars many times and always done a great job. All their employees are a good combination of "professional" and "friendly." Both the customer area and the work area are clean and orderly. Our cars are dependable and reliable, thanks to Rizzoli's

  Riley Hasche
11 months ago
I ve been going to Rizzoli s for years and couldn t recommend them more. Their customer service is unmatched. They work to ensure you have the best experience and all the knowledge about your car when making decisions. Super communicative, never a long wait to get in and most important I feel like I can trust them!Services: General repairs & maintenance, Vehicle Inspection, Wiper blade installation, Oil changeServices: General repairs & maintenance, Vehicle Inspection, Wiper blade installation, Oil change

  Sunny
5 months ago
It wasn t made clear to me when I dropped my car off how much I was going to be charged. When I picked up my car, they charged me $400 to replace my spark plugs! I had them only replaced a few months ago at a different automotive shop in SLO and was only charged $120! So they overcharged me $400 for a service that wasn t even needed!!!Service: General repairs & maintenance

  96toLife
4 months ago
During a routine inspection it was brought to my attention that I needed immediate on the Lower control arm bushings. While it is probably my ignorance, I was confused how this problem popped up to the point it needed immediate attention when I have brought my car in routinely and it was never mentioned on any previous inspection to my recollection. Having to pay for such an expensive repair with no warning was disheartening. Plus, I get a discount offer the same day I get my car back and no discount for the coupon sent or my AAA membership were added. I still appreciate the service, the rental, and the Uber rides. My disappointment was with the repair disclosure and process.Services: General repairs & maintenance, Oil change

  Bill Wagoner
a year ago
Great first experience at Rizzoli's in SLO! 60-point inspection and oil change plus wiper blades. Great consultation on the inspection, then back the next week for brake, coolant, and transmission fluids as recommended at 50,000 mile mark. Great local shuttle service also! 100% satisfied with Rizzoli's!Services: Vehicle Inspection, Wiper blade installation, Auto maintenance, Oil changeServices: Vehicle Inspection, Wiper blade installation, Auto maintenance, Oil change

  Tom Lorish
8 months ago
Good, but they've lost a step or two... IMO, they used to be the gold standard, now, they've fallen into 'good enough' but not great. Like so many businesses, with growth comes losing what got you there in the first place -- can't cookie cutter your way into great customer service, you actually have to live it day in day out. Like I said, they're still good, but...Service: General repairs & maintenance

  Krystle Keese
a year ago
The experience was great! I was in and out in a single day. Their inspection and vehicle health reporting was fantastic with clear descriptions of what was wrong, pictures, and even videos. During the check in call they explained everything in the report clearly, what options I had for what to handle immediately vs. what can wait and possible impacts. They really kept cost in mind to help me find the right level of service for my budget and immediate needs. I'm very impressed with this auto shop.Services: General repairs & maintenance, Auto engine diagnostic, Tire rotations, Vehicle Inspection, Battery