Wheel Works

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Kisha Williams
3 months ago
I had the best experience with wheel Works San Lorenzo. They found a rat's nest in my imagine while replacing my alternator. After fixing the alternator there were other unexpected problems due to the nest. Jimmy, Brandon and the whole team made me feel at ease while they worked on my car. The team didn't try to over charge me and went above and beyond to get me back on the road. I am forever grateful to the Wheel Works team. They are efficient and showed a high level of professionalism. I have finally found a place where I can trust my car at. They have a great group of people working at this establishment. If you want your car taken care, please go to Wheel Works San Lorenzo, they won't disappoint. The team is great at their job, and you will leave knowing that you can trust the service provided.

  Ray Caldwell, Sr.,
3 months ago
It's a known fact that the Wheel Works in San Lorenzo, CA is the best shop bar none! We are not only proud of their service, we are gratefully for their kind and knowledgeable spirit! Just come in some day and watch how excited the customers get when the staff professionally handle their business! They are in real-time making a difference in the Community! They get it right the first time! Please allow this survey to place more funding on their plate, because they deserve more pay for the excellent service that they provide unselfishly! Brandon and the crew keep up the impeccable service to this community!

  JOVAN SIMIEN
a month ago
I have been bringing my car to Wheel works for over 10 years because I truly enjoyed the customer service that I received. First in Downtown Oakland, then San Leandro, and most recently the San Lorenzo location. Unfortunately during my most recent visit I have now lost faith in the company. I came in for an 11 am appointment for a routine oil change with tire rotation and alignment but after an hour and half wait I was told that the alignment could not be completed because two of my tires had a tread of less than 1/22. It was disheartening to hear because each visit I request an alignment and tire rotation due to purchasing the Wheel Works lifetime warranty. Most importantly to protect the Bridgestone warranty I added in November of 2020 when purchasing 4 new tires.I recently had major service in July of 2023 and was not informed of my tire tread to have them replaced under warranty. I have driven the car less than 3k miles since. The rep showed no care/understanding and did not want to assist. Word of wisdom if you purchase any warranties don't trust that they will attempt to assist even when they are repeatedly informed of the service you require.

  Erica Johnson
a month ago
A 5 for the services they were able to do but wheel works does not have the ability to work on hybrid car engines yet. The workers were very helpful regardless, but bummed I need to go elsewhere for the rest of the work. Hope y all can service hybrid engines soon!

  Maggie Chen
a month ago
Scheduling a time to come in to get a replacement for my flat tire was extremely easy (I talked to Erica on the phone and she was helpful and had good energy) -- and the folks at the Hesperian Wheel Works were knowledgeable and professional and laid out my options and answered my questions when they came. Thank you all for all the help!

  Luis Alvarez
3 months ago
Came in needing an emergency tire replacement, Jimmy gave us excellent customer service and a great price. Quick and easy service. Thank you Jimmy.

  Paeaiokalani Naulivou
a week ago
Very friendly people.I have been coming here for alignment and balance and they did a good job every time I show up.thankyou.

  Roberto Montalvo
5 months ago
We got a new set of tires,they were easy and did it that day without a appointment,,I did notice they didn't wash the grease they use to put on the tire,,it's not that easy to get off ,,and one valve cap was missing,,next time I'll call them on it,,

  Avery Burrell
2 months ago
Your employees were very informative and let me know what was going on with my car and did excellent work on the repair.

  Jessie Fritzen
6 months ago
I have spent over $3,000 here and countless visits, only to have my car making the same sound AND MORE!The people are nice but I m about damn tired of seeing them over and over because of their guess and check strategy with my repairs.Now they re telling me to take my vehicle to a place that specializes in the service I need. Oh okay

  Christen Gray
6 months ago
Super helpful, affordable, professional and nice. They welcomed me, answered all my questions and explained everything so I felt comfortable for what they charged. It s not the first time I ve experienced this type of service so I thought of writing a review to express my gratitude. I used to live in the neighborhood and after going to three other places close to me I drove back to somewhere I knew. Thanks ya ll!

  ryan miranda
8 months ago
I was having trouble getting air in my tires for a long trip I had ahead of me. The local gas stations had faulty equipment and made the situation worse. I called my local wheel Works and a man named Raphael told me to come in and they ll take care of it. Not only did they put air in all 4 of my tires, THRY DID IT FOR FREE. It may not be a big deal for some people, but good customer service means a lot to me and they ve gained a customer for the foreseeable future. Also the technician Nicholas who did the task of filling up my tires did a great job of being quick and professional. THANKS AGAIN WHEEL WORKS!

  Nicole Strother
6 months ago
Went in at 8:30 on 10/3/23 for an oil change, the kid behind the counter was rude right off the bat, picked up my car at 11:30. While driving hike from work only a few hours later my car dings and says oil pressure low... checked my oil and its empty! Technician 17 Nicholas was on my work orderService: Oil changeService: Oil change

  M Collier
3 months ago
Had an appointment, said 1.5 to 2 hours, came back at 1.75 and nothing has been done! Said the mechanic has bathroom issues!!! Came back here cus the Marina office didn't know how to pop the hood of my car. Kinda through with Wheel Works. The front desk people are always good but the mechanics are horrible.

  Anne Jolene Cuaresma
7 months ago
The employees at this location are honest and easy to get along with. As a person with limited car experience, I am thankful that they didn't try to upsell me on different products or services.

  abhey singh
4 days ago
They are courteous and did the work well

  Camille Gonsalves
a year ago
I go there for my lifetime wheel alignment & I can't complain at all. If I drop in, they will take me but I just have to wait til end of day which is not a problem as I live close. Eric is always courteous and kind. He's special! Thanks for him cuz otherwise I might not be writing this nice review.

  Pam Garcia
2 months ago
I have been to many Wheel Works! This is by far the best one. Moses, Eric and Herb are very helpful and they have good customer service. The only complaint I have it's very cold inside the place. Especially if you are waiting for your car. I was told the heater not working. Sorry to say as much money as that corporation makes. They should fixs the heater at least for the customers that have to wait. Or even their employees! It's all busy place and I always make a appointment during week. So this way I can get my car back sooner then leaving it most of day. But of course like most places are short handed. These guys do best to accommodate the customers.

  Candy Chen
a year ago
We had the most horrifying experience with this store, and I would give a zero star if I can. We went to the store for oil change related service. Unfortunately, the car starter was broken during the service. We couldn't possibly start and drive our car to the store if the starter was broken before we visit the store - it's so obvious to us that the car starter was broken during the service. When we confront with the repairman and the store manager, these people are incredibly rude and dishonest that they called the police claiming refuse to service us - we believe the truth is that they refuse to accept the responsibility of damaging our car. We drove our good working car to this store, ending up with having a broken car towing away in the same day to another auto repair shop with an estimated cost of $1,200 from the damage. Be very careful with a place that has no business ethics and horrible customer service!Service: Oil change

  Dean macasocol
4 years ago
I needed two new tires for my vehicle and Called wheel works to see if they had my tires in stock. They didn t which is understandable since they are not a common tire. So I ordered them and they said they would be in Saturday by 2pm. I was okay with them coming in by that time so I asked what Time do you open on Sunday 9/8/19. They replied 9am, I asked if I can be there first thing to have them replaced them, they said yes that will work.I towed my vehicle to them by 9:20 am and store associate said they couldn t work on my vehicle.(Rude) When I said I had an appointment they changed their tune.I just call at 12:50 to check status on my vehicle and they have not even touched it I asked why it takes so long if I had an appointment at 9am (associate was rude). Associate stated they were over booked and they told me it would not be available until 430pm -5pm.If I made an appointment, you would think it would be pretty quick in the morning since we did set up for 9am the following day. Did not know changing 2 rear tires with 9am appointment is and all day thing.I would never go back to this wheel works or any other for that matter if this is how they do business. Rude at the beginning, rude when I called and hopefully they change their tune when I pick up. I will keep you posted.

  Jim Mullesch
a month ago
Your guy Jimmy did a great job.

  Nadeen Shamieh
4 months ago
perfect customer service and help me for the car and friendly

  sairahul chalamalasetti
2 years ago
I wanted to get Tesla Model Y wheel alignment done, and was told I could get the car at 12 pm with verbal assurance that it should be complete in 2 hrs, so when I stop by the place was told by a different representative that I would have to leave for 4 hrs versus 2hrs was told on phone. I had to drive all long and wasting my time.

  Mankamal Singh
a year ago
The service not good at all. I had to drive back and forth because the store didn't accept a confirmed appointment. The lack of commitment and time management is deeply damaging this Wheel Works store.Service: Wheel alignmentService: Wheel alignment

  Karen Gums
a year ago
They always courteous and knowledgeable quick 80% of the time. If is long repairs they provide T.V and surrounding eatery/storemalls in walking distance. Tire prices our great especially for small compact cars vs Costco Svs has no small car tires svs 3/4 da wait.

  Daniel Andrade
3 years ago
Amazing job and amazing team!Shoutout to the manager for taking care of the clients Mr. Moe! Came in for an oil change and some new tires with an alignment! Best service I ve gotten In the bay! Quick and fast service and a very great price! If you need anything done to your car you should go in for great and personal/caring service staff!

  S S. T.
3 years ago
Would give them less than 1 star, if I could. They tried tried slip in extra services I did not ask for along with flat out LYING. Said entire back wheels system (drum, cylinders, etc) needed to be replaced for over $1,000.Took it to Hayward Tire Pros and was told I didn't need any of that.While I might come back for an oil change or in an emergency, I hope I never need their services again.

  Linda Vasquez
4 months ago
Very friendly customer service and very knowledge. Very satisfied.

  Nathan Potts
4 years ago
Had appointment set for ten. Dropped off truck went out came back at 12 truck still sitting in same spot not touched. Why have appointments if it's first come first serve. I have been going to this wheel works for years and even bought my tires and wheels through them. I will not be going back. Time is money!So update on this issue. I received a call from the store manager by 230pm apologising for what happened. I'll give it one more shot wether I should or not because this is my main store. See how it goes next week. Change to three stars instead of one for now.Went back today and was in and out. Nice! 5 stars even bought some new tires

  Jinky Salvador
7 years ago
Really bad service, waited for 10 hours and not fully fix the problem told me that I need to replace my front tire to fix and reset my tire pressure sensor but still light on, they told me to come back if the sensor lights on because they said it will reset when you drive it, and came back again for sensor light it never went off and told me my sensor bad, and it means replacing two front tire plus labor is waste of money it was not the problem, my tire it's only 3 years old with 15 thousand mileage supposed to have 60 thousand mileage warranty which i purchase with them. Definitely not recommended with other customers.