San Leandro Nissan - Service and Parts Center

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Ralf K
4 months ago
Long story short: the "mechanics" here are incompetent, reckless, and borderline criminals.Long story long: I recently bought a 1st gen frontier. Carfax said there was an open recall for a steering column lower shaft (for non technical folks this is a critical component of your steering system that connects your steering wheel to the gear that moves the wheels left/right). I initially had a hard time even getting a hold of the service department to schedule an appointment to get the new style of shaft that is required for this recall but eventually succeeded. They swapped out the shaft very quickly (1/2 day) which I thought was great at first.Then I noticed that the steering wheel was not centered. I thought that was a bit sketchy for dealer service but I knew it wouldn't be too difficult to fix on my own. I'm an engineer and I prefer to work on my own cars; I have been doing so for over 20 years and know my way around but this was a recall and it was free so I figured...what could go wrong? This weekend, I decided to fix it myself because the misaligned steering wheel was driving me nuts. The issue was much worse than I thought. It became clear that they cut serious corners, unnecessarily damaged components of my vehicle, and most importantly put my life and others' lives at risk.To management: look at the pictures. Your mechanics did not bother following the instructions Nissan provided with safety recall CAMPAIGN ID #: R1037, NHTSA #: 10V-554. Rather than removing the brackets that hold the ABS cables, they bent them...and didn't even bother to bend them back to position. They did not align the shaft per the instructions which not only led to the uncentered steering wheel but it also stripped the new bolts, stripped the threaded holes on the shaft's clamps, and even marred the splines on the steering gear. Had they aligned the new shaft properly, none of this would've happened because the shaft is notched to allow for the bolts to travel freely when properly aligned. But here's what really got my blood boiling: the bolt that clamps the lower shaft to the steering gear was installed BACKWARDS. The bolt was not actually clamping ANYTHING because it was inserted on the threaded end first. So essentially the final connection of steering shaft to steering gear was completely loose and the only thing turning the wheels was friction of the splined surfaces. Had I not cought this, it could've resulted in a tragedy and I mean that.Whoever did this work was not a mechanic, most certainly not a certified one. I'm appalled and quite frankly FURIOUS at the lack of disregard for other people's safety. I will not bother coming back here again and will be filing a complaint with California Bureau of Automotive Repair because this is one of the most brazen incidents I have EVER come across.

  Richard T
a month ago
UpdateUpon arrival to pick up the van in which I was a bit late after close 6:05pm but I called ahead to let them know I would a little late in which I was insured wouldn't be a problem and it wasn't I was greeted by the same service writer and the fixed operational director taalib jabbar. The service write was very professional courteous and helpful and I appreciate it his hard work however the FOD was a different story. He was very confrontational and combative about the review that I had posted and became very argumentative with me as a customer about time stamps when I check the car in etc etc. he explained to me that he didn't believe that I had been in their service lot as long as I had and I had to show him text messages between myself and the person that had dropped me off in correspondence with the timestamps that he had and his paper system to show that the amount of time I'm accusing them of taking up didn't add up to the amount of time that he believed was from servicing. After going back and forth with him for a few minutes I explained to him that this conversation wasn't getting anybody anywhere and that I would like to hold the conversation at another time and he could call me to have said discussion. at which time he proceeded to let me know that I had two options and that I needed to remove my review because it looks bad on them and he prides himself and making sure that everything is top-notch there. He then explained to me what my two options were One of which options was never explained to me as there was nobody there to greet me when I pulled up to give me said options. I proceeded to let him know that I had a third option and that was to not do business with this facility ever again. Shortly after we wrapped up the conversation after wasting another half hour of my time after explaining to them that I had somewhere to be that I would allow them a chance to redeem themselves on the next visit however based on the reply back to this it seems that this operational director likes confrontation rather than helping customers and with that being said I think I will be finding another service center moving forward it was very unprofessional he is very combative and very abrasive. So if you like to be talked to rude be told that you're going to do something then this is the place you and taalib jabber is the man for the job. At this location the customer is never right .....You guys can and should do better.Hand down the worst Nissan service center in the bay area. No matter what you do they take forever. Schedule an appointment doesn't matter what time of day expect to be there for over a hour waiting before they come to help you. They mover slow oil changes take hours if now the whole day. The customer service is terrible. I've been to truck stops in the middle of nowhere that have better and faster service. Then reps take there sweet time and picking your vehicle takes just as long. So if you plan to come here for service expect it to waste you time because it will be a all day event. If it wasn't for the fact that I service a work/fleet vehicle and this is the closest one to me I would go some were else. It would be worth the drive to a different Nissan to not deal with this place. Just do better

  Trish Hur
5 months ago
Nov.3, 2023 I took my car in for an oil change & right front replacement of daytime running light. Upon receiving my car, I noticed that my car alarm and horn was disabled. Immediately, I brought it to the managers attention and his service tech lied and said he didn't touch it. The car alarm & horn was working when I brought the car into the shop. This is the 1st time I experienced horrible customer service at this location. Hopefully, they can rectify this problem so I can give them 5 Stars and my car will be made whole again.

  Joe Sizer
2 months ago
Sam was fantastic. He took great care of me, the issue with my truck was fixed, it was covered by the warranty and Sam was extremely professional and responsive.

  Shawn English
8 months ago
Words can't begin to express just good these folks are! I took my 2010 Nissan Murano in because of a possible transmission issue. Turned out that it needed a new transmission. Robert took such good care of me, and even sent hours on hold with my warranty provider, and really went the distance to make sure they honored the warranty and gave me a fair estimate. After a bunch of back and forth, and a bit of a wait for the adjuster to do his thing, Robert was able to save me thousands of dollars on this repair, and he made sure that I got the best price for a brand new transmission. His team was even able to get my new transmission installed in record time. Robert and the whole Nissan Service team really went the distance here and took such great care of me, on two occasions now. As a family of teachers, we don't make a lot of dough, and this car that we purchased just a year or so ago was such a huge expense, so I really means a lot when folks like a Robert step up and help in such a big way. Don't hesitate to bring your car in to the the Nissan Service center in San Leandro. Rob and his team will treat you like family.

  Hubaldo Saldana
6 months ago
6 hrs for a freaking oil change??? Nissan San Leandro Service Repairs ya a disgrace smh. All ya need to do is drain all the old oil put & new one along with new oil filter. Waste of time. Zero professionalism

  Tat Lau
7 months ago
well , been over year, my GTR serviced there with 10 miles added to the odometer , somehow when the tech drove my GTR out of their shop, " someone " unplug the DVR ( mean no video recording whatsoever for that 10 miles ) + the passenger's side carpet had mark and dirty ! Tried to text the service rep but no replied at all.Service: Wheel alignmentService: Wheel alignment

  Ingrid Jeffers
a year ago
Excellent customer service by Daniel Casta�eda. It was the most stress fee service experience I ve ever had. I asked for two things to be completed and they were done. No other mysterious things suddenly needed attention as well. Thank God. They rotated my tires without me asking and gave me some great advice for my vehicle and advice on how to keep my vehicle running safely. I will be coming and working with Daniel moving forward.

  Donna Brown
11 months ago
My preferred Nissan dealership. I love the service I receive every time I take my car in for mileage service. Informative technicians. I don't have to call they keep me up to date.

  Shirley Chen
4 years ago
Came in at 6:30pm today to trade in my car because the lease is coming up due. First impression, friendly and enthusiastic. They proposed me with a wide range of car selections, different payment options. Everyone was super patient despite they were almost closing, which I greatly appreciate. Overall, I am happy with my experience here. Salesmen were prompt with the service and knowledgeable. I will definitely be coming back here again for my next lease!

  Stacey Shears
4 months ago
Great staff, efficient service, I'm so glad they opened again.

  jacqueline martinez
2 years ago
The WORST service center/Car rental services I ve ever in my life experienced from the service department down to the rental department. Everyone there is either new or useless. I was constantly lied to or misinformed about the details on my car. I brought my car in Mon Nov. 15th for a check engine light/transmission issues and a recall. (side note:don t ever purchase a Nissan Rogue from them unless you want a trash cvt transmission that will fall apart in less than 60,000 miles/ multiple recalls. Nissan has lawsuits currently open for these types of cases). Just to get a rental that is covered under my warranty I had to argue with this so called manager John, that had absolutely no knowledge about renting a car out to anyone. And constantly went behind the service managers back (Terrance Price) and promised us things he could not do as it was against their rental policies. Aside from all that beware the rentals they give you have a daily 50 mile drive limit. They only rent the car out to you for 5 days, $35/day, and a 250mile limit. I eventually got all that removed since they took 3 weeks with my car and argued it was ridiculous that because their slow department I would have to be limited to anything. Aside from the useless manager at the rental office, my car was not actually worked on until Thur. Dec. 2nd, when I personally drove down to the service center to complain about my car being there for a few days short of 3 weeks. Marissa Suarez stated they had barely began working on my car that day as opposed to what Terrance Price (service manager) stated that they had been working on it since Tuesday of that week (Nov. 30th). Total lack of communication again. On top of all the lies I constantly had to call them myself to see what was going on and never being able to reach them because they also had just gotten a new phone system (the times I ve been in there, all service advisors just watch YouTube videos or gossip and don t answer any phones ringing whatsoever.) The only way I was ever finding anything out about my vehicle was because I had to personally call their service manager Terrance Price multiple times on his personal phone number, and he informed me that he himself could never reach anyone in the office and had to call his technicians personal numbers. He was also not useful with the simple fact that he had no idea about the cars coming into his service department. He had zero knowledge about any of details of my car, he always had to constantly call the department in that moment to find anything out, and call me back afterwards. He only made excuses after excuses on why my car had not been returned. My so called original service advisor quit a day after me bringing in my car (which now i know why everyone s quitting on them, the whole dealership/service department is literally trash) so I was assigned a new service advisor named Marissa Suarez and she kept saying different dates/timeframes my car would be ready which were all lies and varied by a lot compared to the dates Terrance Price would give me. The job essentially took them only 3 days to complete meanwhile my car has been there since Nov. 15th and was returned to me Dec. 4th. The day I was finally given to pick my car up Marissa and Terrance both stated Saturday between 12-3pm (service department closes at 4pm on Saturdays). They clearly stated that someone would call me to inform me when I could head down to pick up my finished vehicle, however 3pm rolled by and not a single person called me to let me know it was going to take longer. I called The service department multiple times and yet no one picked up, my last option as usual is to call the service manager himself Terrance Price to which he answered and said he was on vacation and had zero knowledge. I eventually received my car after going in again myself because they failed to call me when it was ready. Overall you ve been warned don t even go near this place And if you do decide to go in I suggest you talk to anyone else but John F, Terrance Price and Marissa Suarez.Service: Auto engine diagnostic

  Monica Sanchez
8 months ago
Horrible experience, NEVER will I go back to this location for any work on my Nissan Rogue. I have extended warranty and never did they say that if no repairs were needed that I would need to pay $225.

  Eleshea Kidd
2 years ago
This was my first time attending this Nissan dealership (service department), and I am disappointed in the service and the horrible experience. The unprofessionalism and of course the fact that they lost my keys and notified me at 5:04 pm. They lost my house key, mail and P.O. Box keys, and office key. I had an 8:15 appointment and was told to wait for a servicemen to come to my car (over 20 minutes later) I go into the service department to find that my lifetime maintenance oil change contract was only valid at lithia nissans dealerships. I asked for corporate because I had not had these issues before at the Nissans I previously went to. I asked for a manager or corporate and the manager came out, unfortunately it was his off day so he was dressed comfortable but then I was irritated because I was working with a manager who was not on schedule. He advised me to call a lithia Nissan to retrieve the account number but that wasn t a success. They sent me with a Lyft to work (which I was grateful for). Before the Lyft picked me up. I observed employees (3 of them were on a cell phone watching something and laughing) and everything else seemed as they were trying to catch up because they were backed up from the day before. I was told that s why my car wouldn t be ready until after 4pm. Meanwhile, I go to work until my shift ends, and I am on my way to the San Leandro Nissan service department. I received a call informing me that my keys had been lost and they asked all porters and no one knows where my keys are. I asked how do you not know where my keys are? You had all of my keys. He then offered to comp the oil change. I was then told they tried to cut the keys twice and they didn t work both times. Not sure if they programmed them or not. I then asked him if he had to recut my keys I need two made not one because I will have different locks to my car and once I have my keys to you, you re liable. He apologized then offered to put me in a rental car but I would need to make a 300 dollar hold on my credit card. It would have seemed more reasonable to say you will have to put a credit card down in case of damages but we will take care of the deposit for all the inconvenience. So to end the story I did not get the rental, I am missing two days of work, and my car won t be ready for me to pick up for 4 days. I requested the GMs info. and the worker refused to provide the email or way to contact. He provided me the information to a different manager. I am feeling very uneasy that Nissan was negligent and compromised my safety and identity. The WORSE EXPERIENCE EVER!!!!.. I wouldn t recommend anyone here. Very dissatisfied, no manger or anyone called for an update or to resolve the issue or apologize. I had to file a police report.this happened Friday and it s Tuesday and I still have not heard from themService: Oil change

  Maribel Corona
a year ago
They have a five-star service Juan Daniel is an excellent worker who is friendly with customers. He helped me a lot with his flexibility and his kind treatment of customers.

  Luis Vaca
3 years ago
Kudos to Frankie Gonzales service advisor. Such a great guy. He took care of my car. He kept me updated on a daily basis and he will reply to me as soon as I emailed him. Very responsive and great customer service skills. Before, I used to bring my car to Hayward Nissan and also to Fremont Nissan but both of those places are a disaster. Very bad customer service and communication. Will definitely give 10 stars if i could to San Leandro Nissan service. Everyone has such a great personality and they will take care of your car needs. This placed must have great management because they do deliver quality services. Again, thank you very much Frankie Gonzales.

  LamarEllis Football D1mar
8 months ago
Car troubles is , in my beliefs the worst problems to have. This place makes a problem a joy with their professionalism and kindness. My favorite place for my car.

  Obed Hernandez-Gomez
2 years ago
Getting an appointment here is like receiving outpatient surgery. The service is too expensive, you have to take the day off from work, and the staff is painfully inadequate. Every time I visit I have to fight to get my service plan honored. Today was the day that I decided to free myself from this place forever. I canceled my service contract!Service: General repairs & maintenance

  Alex Nguyen
3 years ago
I had brought my car here a few times for different services. Most recently my car was towed there because it didn't start. They charged $200 for diagnostic and said that it was related to the battery and battery connectors. I paid for the battery and connector costs on top of the diagnostic fees. Then when I came to pick up my car, there was a new rattling noise that came from the blower motor for the AC every time I turned the AC on, which had never been there before. I had to go to work so I brought the car back 10 days later to show them the issue. They wanted to charge another $200 for diagnostic again, for an issue that occurred only after they did the last diagnostic. The service rep said "it's just a coincidence". I said that it is not okay that my car came out in worse shape than when I brought it in. Nevertheless, they wouldn't take responsibility and would not take a look at the AC blower motor unless I pay more money. When I told them I lost trust in getting my car serviced there, the rep said he didn't care and it'd just make it easier for them. That is totally unprofessional and shows that they don't care about their customers, only their bottom line. Needless to say, it's not just me that they lost as a customer, words will spread to my colleagues and friends, and they'll have more to lose. Your money is better spent at another service center.

  Nicole Hershman
4 years ago
I used to go to the Oakland Dealership, but they closed down and merged with the San Leandro Dealership (as they are under the same owner). Which means the same jerks from the Oakland Dealership are now working for the San Leandro Dealership. I took my car in a few months ago because there was a loud rattling noise. They said my issue was my control arms (which costs upwards of $1k), but this is non-urgent, so I didn't get it fixed right away. Fast forward like 4 months later, and I took my car to a local auto repair shop because I needed my side mirror fixed (as its no longer convenient for me to take my car to San Leandro), and they said (without me asking them to check) that my muffler pipe had rotted off from rust (my car is from the east coast) and that was what was making this loud rattling noise. So now I'm thinking, great both my control arms AND my muffler pipe need to get fixed. So I take my car to a local welder (Yang's Auto Repair in Oakland -- they are amazing) to fix my muffler pipe. Well guess what happened? THE RATTLING STOPPED. Which means I've been driving around with a Carbon Monoxide hazard for the last 4 months. Which is super life threatening. And there's nothing even wrong with my control arms. So either the guys in the service center are (a) incompetent or (b) liars. Either way I'm not happy since I COULD HAVE DIED, and no one in the dealership was able to diagnose the actual cause of the noise. Do yourself a favor and just go to a local auto repair shop. They're much more experienced there, and they actually care about their customers.

  deborah nasiradams
a year ago
Good customer service.I only waited an hour for my car to have oil change, tires rotated and new windshield wipers installed. I always make an appointment.

  Terry Franklin
3 years ago
Disappointed and frustrated. They said they work on Infinitis, afterwards I was told they do not have the tools and they could not do what I asked. Upon picking my car up, they washed my car and brought it out to me without drying it. I had to take a towel and dry my own car. There was a white residue left on my front seat, when I asked about it, they were not sure what it was. Again I had to take a wet towel and wipe down my seat. Fortunately, it came off. I was hoping to find a local mechanic to build a relation with over time. I am still looking.

  Janet Williams
4 years ago
We just bought a 2017 Kia Sorento and we're thrilled with the experience. Abril put us at ease instantly, had the car gassed and ready for a test drive, and gave us useful information as we drove around San Leandro. Her pleasant manner and professional demeanor made choosing to buy an easy decision. Carrie added to this comfortable experience, explaining each piece of paper we had to sign, with a patient smile.

  Rocky Rangel
4 years ago
One of the best experiences i have had buying a car. Make sure you see Abril and Richard. They made the process real easy and straight forwardThanks again

  Tiffany Tu
5 months ago
It s take a long time to finish fixing the car

  Am Mo
a year ago
Thank you so much for the service, they are nice people, especially the supervisor. Thank you again!

  Genesis Nambo
a year ago
Not sure why my review was deleted but people please don t come here, rude customer service , my car is even more messed up then before after I took it here , these people are SCAMMERS

  Tonya Shipp
3 years ago
I was sold a filthy new car. The manners of the staff were awful, except the shuttle drivers. I had a dismal experience.

  Angelica Cuevas
6 months ago
Great service and nice staff.

  Cathy Farrow
a year ago
Very good service and customer service. Would go back again.