Big O Tires

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Wiley Clark
a month ago
So back in the early 1990's, took my vehicle to the now closed W. MacArthur location, had my rotors checked, and the employee used a digital calibration tool told me I needed new rotors while scrolling the numbers as he was turning to show me. I understand that location has been closed a few short years. I'm glad. I haven't been to a big o for anything since. Looking at some overall reviews seems like big o tires would benefit the public closing down completely!

  Paul Cohen
2 months ago
My faith in real customer service has been restored based on my recent visit to Big O in San Leandro.Started with catching a bolt in one of my rear tires while going to Costco. I rang the shop to check on wait times and Mario said about an hour.Long story short, I could see this independently owned shop was part of the community. Fellow customers were talking with staff and I ended up conversing too which made my time more enjoyable and the time seemed to pass a lot faster. BTW there was joking about green valve stem caps which I assumed had to do with those used at Costco but when logging in to leave this review, I saw a comment that explained it all.So the technician pulled out a 4 bolt, patched it and then they tried to send me on my happy but I was like what s the charge to which I heard no charge sir. Talk about building a happy customer base. End of the day I wasn t having any of this freebie and a tip for after shift beer money was passed along.Thanks again Mario and staff for making my day!

  Liz Sydow
3 months ago
I bought a used car recently that had the power steering pump replaced at this location in August. I went to this location because it's where the car dealer told me to take it. I live in San Francisco, so this isn't a quick trip for me.I called on Tuesday and made an appointment for Friday at 10am. Traffic was unexpectedly light, so I got in early around 8:30 and told the receptionist that I had a 10am appointment. I was told to leave the car and they would get to it.I left for a couple hours and came back around 10:30ish and my car was still sitting in the spot where I dropped it off. I left again and came back after calling them at 2pm. I was told that my car was on the rack. I walked back to the shop and it was not on the rack and in fact STILL had not moved. The male receptionist tried to argue with me that I had dropped my car off at 12:30 and I told him that I have call logs from a call I made immediately after dropping off. Finally close to 3 it was put on the rack after I had to talk to reception again in which I asked what was the point of making an appointment if my car was not going to be worked on. I was told that they didn't have my appointment down and that they thought I was a walk in.I was then informed of what I already knew, which was that the power steering pump has failed. They didn't have the part and wouldn't be able to do the work today and I was given the option to come back tomorrow. I've already wasted an entire day off waiting the majority of their work day to be told that they can't work on my car today.The amount of stress and frustration dealing with this shop today has been inexcusable. I had to leave my car and take bart back into San Francisco and now I'm HOPING they will get this work done tomorrow so I'm not without my vehicle through the new year. There is no excuse whatsoever for this level of incompetence and failed customer service. I would NEVER recommend this location to anyone, not even my worst enemy.

  Geri Freitas
4 months ago
Best tires I've ever had on my 2010 Ford Focus. Great prices. Knowledgeable technicians. Quality tires. Fun to talk to staff & customers. But, really, green-colored tire stem caps??? Black. Black tire stem caps. Please!

  Deborah Day Pollini
5 months ago
I own a 30ft RV and always have a hard time finding any place to simply fill up tire air to proper levels. First, I called (and they answered). They said No problem, come on in! I arrived and despite they re being super busy at the time, they took care of me without much of a wait at all (like maybe 10 mins?) I was stunned to discover the fill up was completely FREE of any labor charge. Their man did it within 15 minutes.Every person I came in contact with there was polite and in a good mood. That really says a lot especially under the pressure of being so busy. Don t worry about that, you should go there because those guys WILL take great care of you!

  fleur silverlight
a month ago
Mario, Brad, and Jesus take the time to help you get the products you want and the services you need. They treat you like family here.

  Justin Shi
2 months ago
Outstanding customer service. The staff were all very kind. Brad and Mario helped me- they were both amazing.

  Offi.cialGhostGD
a year ago
I went in for my inspection all went well or so I thought paid for my service and left after examining my car I now have scrapes on my fender after spending almost a grand in this place very upset at this and can t believe this

  whitney sullivan
a year ago
This place is my BIG O everyone treats you like family. Prices can't find anyplace with the quality of work and prices. You leave with a smile and you know they are people you can trust. My mom told me about them. And mom's know best. Thank you for all the extras you give all your customers. Lots of love

  Richard Acquistapace
11 months ago
I have been going to Big O Tires since I purchased my first car. They have always treated me very well, and have great tires and other services. They are quick but efficient and know their stuff! A+++++++

  Anna Sanchez
7 months ago
What a great place to get brakes done. They are efficient and fair priced. I would definitely recommend here for a service.

  Patricia Levy-Phillips
10 months ago
i ve been a customer at this particular store off and on for a few years and they definitely come through every single time I can trust the evaluation. I can trust the finished product . We had a real fun time just recently. Thank you so much everybody at the San Leandro, California BIG O TIRES great job everybody and they got great tacos across the street!

  Natalie Leighton
a year ago
They do good work but they don t honor their prices and can t trust your final bill. My advice is to go over their estimate with a fine tooth comb and do not sign anything until you have an agreed upon price. Make sure what they are charging you for is what you asked for. I dealt with Mario, who seemed trustworthy, but when I got presented with the final bill, apparently he had gotten confused and that s why there was nearly a $100 price difference.

  Bernard Ashcraft
2 weeks ago
Big O San Leandro, Washington Street is the best in the Bay Area

  De Ann Self (Bear)
5 months ago
That's not the one we went to. So I have no opinion about them.

  Nova Juan
a year ago
Service was OK. Counter man John was not the friendly type. Could use some better customer service skills. Technical staff was friendly and skillful. You could save some $$ if you bring your own parts.

  Sheila Perry
5 years ago
The people and owner Mario are great! Ever time I go there, they are pleasant. Service and pricing is good. They get the job done quickly. I have never had a bad experience there. Beto has helped me several times. Keep it up!

  William Hipwell
5 years ago
I've been taken my family vehicles here for over 30 years, Mario and his team are top notch employees. There courteous, professionalism and honesty are above & beyond what you'll find at other establishments. If your looking for a permanent hometown shop to call your own, then you have arrived!!!

  Renee Chatman
4 years ago
I would like to edit my post. I was extremely happy with the service that I received. The customer service at your location is excellent. I called you all on a very busy day for you, and I was told that you could squeeze me in for an oil change. I'm very pleased with how well you took care of me and my vehicle. I will return again in the future!! Thanks, guys, you all are the best!

  Lucy G
4 years ago
Great Service, Friendly staff. Honest people. I appreciate good honest service. You can trust your vehicle at this Big O location. I went again today Oct. 23, 2019 and received the same great service. Very trustworthy and Honest. I recommend highly.

  Don Melcher
10 years ago
I've been going to this Big-O shop for well over 20 years. Mario and the crew are the greatest and I NEVER worry about anything they do. Their prices are more then fair and their work top notch. This is NOT the experience I have had at another Big-O - But these guys are the best.

  Hashem Khadra
2 years ago
Came in before closing on Xmas Eve with a flat tire ended up buying two rare tires they helped me despite they were about to close which I really appreciate 20 min I was on the road hard to judge the tires themselves will update this if anything goes wrong but for now I'm happy and thankful for the quick service on x mas eve

  Lisa Renae Roberts
2 years ago
Had a Very good experience here. Was told by a gas station mechanic that I needed 3 new tires. Had just bought my Mitsubishi Coupe 1 yr ago ( used ....2017 Mitsubishi)....Mario called me after I dropped off car & let me know I only needed 2 tires!! Got ride home from them & ride back!! Great place!!

  Mike Juarez
a year ago
Outstanding... we've been doing Business with them for Years ... They've Always been there when we Needed them most ... THANK YOU so much guys for Taking care of us again today on such Short notice.... CHEERS and SEMPER FIDELIS....!!!!!!!

  Thomas Indingaro
a year ago
I spent $900 on four new tires at this location went back a few weeks later because one of the tires had a leak in it the guy told me that he needed two hours minimum to repair the leak in the middle of the day on a Monday The Bays were empty there was nobody there what kind of tire shop needs two hours to repair a patch Tire

  ERICK ERICKSON
6 years ago
Had a unique situation with breaks Mario was great highly recommend getting your service there

  Romano Cervantes
a year ago
Is good they are very professional they know what to do but it just is not cheap not expensive so so. Honest

  Tom Labonte
a year ago
Although they are a very busy shop, on a very crowded corner, there service and attention to detail is top notch. Very friendly and helpful staff.

  BR Hendy
4 years ago
GREAT CUSTOMER SERVICE!Walked into the shop and even though it was busy I was immediately greeted and offered assistance, the employee came out to my car to look at the flat tire and then rolled it into the shop and immediately began working on it, they found the pinhole causing the leak and fixed it within 20 minutes.Would definitely recommend again for future tire services

  EviL5.0 Stang
4 years ago
I came to Bring My 2018 Charger here for am aligment. Humberto is an amazing guy, took care of me and treated me really professional. Job was done quick and right. I would recommend this place to anyone.