Tesla Collision San Juan Capistrano

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Hang Ngo
3 weeks ago
I just got my car back. Thank you Kevin Pham and team for high quality and efficient work. I was in a fender bender and they were able to complete my repair in under a week. Kevin even helped set up a rental for me. Thank you for your professionalism and always keeping me updated on the status of my car. Even with having to wait for my insurance to approve their supplemental estimate they were able to finish my car in a timely manner. Definitely recommend San Juan Collision center and Kevin is your go to guy!

  Lily Tardia
a month ago
I went in to take care of the side panel of my X. It was a hit and run situation, and Kevin and the staff were so friendly, and attentive. They took care of me well and worked with the insurance. Thank you Kevin for a stellar service. From keeping us in the loop, to the timeliness of service, you guys deserve a five stars!

  Aisa Lising
2 months ago
If you find yourself in need of an adviser at this Tesla Collision Center, ask for Kevin Pham. The guy went above and beyond, on spot with communicating with you every step of the way. He even went to as far as calling the rental car places around to make sure I have a car to use after I dropped off my vehicle here. I had a great experience at this Tesla Collision center because of Kevin!

  Kathryn Herrick
2 months ago
Kevin is the best, and their service goes beyond and above every time. I even got my car back seven days early! I would highly recommend this shop for your Tesla. They help with insurance as well.

  Maurice Saluan
4 weeks ago
Update: This location lost my car's Rocker Panel. After a month and a bunch of back and forth, once insurance got involved and reopened the claim, they ordered the part and installed it.Two trips to this location for accidents that others were liable for. If you get Jim, request a new advisor immediately. Doesn't want to deal with outside insurance companies and will attempt to pressure you into accepting an inflated initial estimate. Talks over you, cuts you off, does not answer questions. Said the he would not honor my request because it would effect car delivery time and his performance review. One of the worst customer service reps I've ever met. First experience here with another advisor was much better.

  Trae Rutherford
2 months ago
Can't say enough good things about Kevin and the team. Kevin was super attentive, giving me day by day updates on what's going on with the car and when I should I expect to pick it up. I would go back to him and him only.Everything from talking to the front receptionist to actually fixing my Tesla, I couldn't have asked for a better experience.Thank you team!

  Kimberly Caputo
5 months ago
When I called asking questions Sabrina was very professional over the phone. I took my car in for an evaluation, I met with Kevin. Kevin was extremely nice. He let me know he will help me with a rental car too. So far so good. Thank youService: Body & TrimService: Body & Trim

  CLETEISHA Washington
5 months ago
I can't emphasize enough how deeply disappointed and angry I am with Tesla Collision in San Juan Capistrano and their service, particularly Chris. After being in a car accident that wasn't my fault, I expected the repair process to be as smooth as possible, but it was anything but.Chris's unprofessionalism was astonishing. It felt like he had his own unverified theories on how to fix my vehicle, which resulted in substandard work. My car spent an unreasonably long time at the shop, and throughout the process, the lack of effective communication from Chris added to my frustration.The customer service was simply appalling. I was left feeling like my concerns and questions were brushed aside. The overall experience was a nightmare, and I can't stress enough how strongly I recommend against entrusting your vehicle to this establishment. It's a decision I deeply regret, and I hope others can avoid making the same mistake I did.

  cesar salgado
a month ago
Came here since I was involved in a car accident. I worked with Kevin Pham. The process was smooth and pretty quick. I just got my car this week and was very pleased.

  Ryan Jongkeun Sok
3 months ago
I want to express my sincere gratitude to Kevin for fixing my car at the Tesla Collision San Juan Capistrano and making it look as clean as a new car. If a problem arises in the future, I will visit the Tesla Collision San Juan Capistrano.

  Rodney Winter
a week ago
Kevin Pham,Thank you for, what I consider, excellent service. My car looks brand new.

  Tony Sclafani
a month ago
They were the best! My car was in for only a week! Kevin was a real big help :)

  Sam Kahaldi
3 weeks ago
Kevin really took care of it all, the car looks brand new. Also the sweet young lady in the front, she's amazing

  Jared Pierce
2 months ago
Had a great experience with Jim and the Tesla Collision center! Definitely recommend them to anyone needing service on a Tesla!

  Jason Medina
11 months ago
The folks who work here are very polite and super knowledgeable. Great place to have my #Tesla body damage repaired. If you own a TESLA.. GET TESLA INSURANCE!!!!

  B Zu
5 months ago
This shop is a joke! Made appointment to check my car damage but was told they don t have tool available when I check in. Completely waste of time for both myself and insurance agent.

  Stephanie Ramirez
a year ago
Jim was absolutely amazing. His service and kindness go above and beyond. He answered all questions I had, communicated the status of repairs, and it was evident he was prepared for my arrival when dropping/picking up my car. I drove from OC and if I needed to I would do it again. I will continue working with Tesla because of Jim; he s restored my faith in this company.Services: Painting, Body & Trim

  Shahrzad K.
a year ago
These guys delivered above and beyond my expectations! Mehdi took such great care of me and made my experience easy and stress free. Not only was he on time and professional - he was thorough inspecting my vehicle, handled all communication with the insurance company, set me up with a rental with no hassle and took the time to touch up other areas of my vehicle that needed some TLC. I picked up my Tesla in better shape than before my accident and I couldn't recommend him more. I won't go anywhere else!

  Danny Ngo
a month ago
I want to thank you Kevin for fixing my car at the Tesla Collision San Juan Capistrano and making it look just like brand new car.

  Andrew Beier
a year ago
Just wow .best custom service in the car business I ve ever had. Shout out to Michael! Had my car back in a week and was in touch daily. Anything I needed or questions I had they handled right away that day. Will recommend to any friends who need to fix a Tesla. Thanks again!

  Michael Dukes
7 months ago
Jim and his team are extremely responsive and were able to deliver my vehicle in a reasonable timeline. On a work note to my wine was top notch and it looks brand new again. Thank you.Service: Body & TrimService: Body & Trim

  Lala
a year ago
Tesla usually has a bad rep for customer service, especially when it comes down to parts and repairs, well that doesn't apply to this location! My local shop (a Tesla certified shop, not an actual Tesla Collision center) was backlogged for 3 months, so not wanting to wait I drove an hour down to San Juan Capistrano, they looked at the damage, ordered the parts right away (insurance hadn't even come look at it yet) and were super communicative and offered all the guidance on the process and I couldn't be more grateful! Oh and can't forget the end product, I came back to a car that was as good as new, cleaned inside and out!

  Amir Madjd
a year ago
Terrible experience. I made an appointment for collision repair. An employee reached out acting as if everything is normal except he changed my appointment without any notice. It turns out, they were closed for renovation, and instead of telling me, they made another appointment. I show up, and find out the entire place was closed. The manager explains that they expect to open the next day promises to call me and get me in the next day. Of court no one calls until a month later when my car is at another shop.Here s the best part I took my car to Spectrum Collision, and worked with the WORST service advisor ever. The guys name is Mehdi Mehregan. Mehdi gives me false updates, one week he says my car is almost done, and the day I am supposed to pick it up, he avoids my calls and sends a text my car will be assembled soon and should be ready next week (that was 2 weeks ago) I go to Spectrum to find what s going on and Mehdi stopped showing up at and took a Job at Tesla Collision. He didn t even tell anyone. Nice Hire! This is an example of subtraction by addition. Avoid this place!

  Jongfran Wang
4 months ago
They did a great job. I m very pleased!

  Sherwin Gao
10 months ago
Unfortunately they don't seem to accept most insurances at this time, pretty much just Tesla insurance. I had an appointment scheduled via phone but they didn't tell me about the insurance requirements, until I asked days later.

  Charlene Barenkopf
a year ago
pricey but you want someone who knows what they are doing when it comes to your tesla. service friendly and professional. Work done before the estimated time.

  Vic Gundotra
3 years ago
Fernando is amazing. He follows up proactively, gets the right amount from insurance and keeps you up to date on progress. Very happy with this level of service which is unusual for Tesla.

  Joe Morales
2 years ago
Outstanding professional staff, extremely knowledgeable technicians. Friendly and understanding. My vehicle was repaired back to pre accident condition and factory specifications. I highly recommend this shop to everyone

  Scott Nason
3 years ago
Tesla is clearly striving for customer satisfaction, it is evident in the professional nature of the management and estimator staff and unwavering efforts of the technician's and paint department to provide a restored to factory result.Services: Steering & suspension repair, Painting, Body & Trim, WeldingServices: Steering & suspension repair, Painting, Body & Trim, Welding

  MANINAM LLC
5 months ago
Excellent job, excellent team. Thank you for the great job