Capistrano Volkswagen Service Department

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Caroline Adams
a year ago
I couldn't find the wheel lock key, so couldn't rotate or replace my tires. Eric in Parts replaced the bolts in less than 10 minutes so I wouldn't need a key! He was friendly and efficient. Thank you, Eric! You're the best!

  Marc Jebousek
2 years ago
Had a great first experience here. Brad was awesome and the mechanic was so helpful. Even picking up the car was easy.The second was not good at all. I scheduled an appointment to fix a problem found during the first service. When I called I talked to a nice lady who scheduled my appointment but didn t seem to know what a CV boot was? But she scheduled it and I assumed that the service advisor would be informed and call me if any issues arose. When I dropped off the car I was told by a different advisor that the part wouldn t be available for three or four days cause it was never ordered. And when I asked why it wasn t ordered or I was contacted this advisor asked if I had talked to Brad personally the day I scheduled? Well no, I made the appointment over the phone with the scheduling department?!? How am I supposed to know that I need to talk to the advisor directly or that the two departments do not communicate at all??Hope this helps.

  Liberty
2 years ago
Has always been great to work with! Brad and Jeff are great at breaking down everything and helping to make sure all work is done in a timely manner.

  Brodie G
2 years ago
Fred was a great help throughout my service! I love the video recap of updates too. Make sure you ask for Fred!! My man!

  Kimberly Lind
2 years ago
I always receive top notch service any time im there, wonderful team!

  Sunisa Miadtiab
2 years ago
the best of the best. love Fred Evans super nice guy.

  John Roe
2 years ago
Thanks Jeff Maris. Always great service,

  Cynthia Rivera
a year ago
The Detail department is spectacular, Car looks new

  JIM MISTO
2 years ago
Great serviceAJ was awesome

  Gilbert C Castro
a year ago
Nice facility good people

  ron mckeon
2 years ago
The best