Wheel Works

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Armondo Loretto
3 months ago
Every time I visit Wheel Works I leave a happy customer. Alex the manager is awesome and always makes sure that my needs are met with stellar customer service! Marcelino is an AMAZING technician and works magic underneath my car!! His skills and expertise are definitely an enormous asset to Wheel Works! Thank you Wheel Works for having such a great team to help me keep all my vehicles in the top notch condition and helping me diagnose and promptly fix any and every issue I ve had to deal with. Because of the Stellar team at the Alum Rock location in San Jose I know I can depend on Wheel Works. I m going to tell all my friends where they should go to get the best service in town!!

  Tony Ngo
a week ago
Mike helped me order my tires. Came in the next morning and had it installed and got a wheel alignment. Everything went good with no issues. Another gentleman that was in front was also very helpful. This is the only wheel works i goto!

  William Lam
3 weeks ago
This location service is better than some other locations. The store manager is experience and doesn't give customers hard time. I have experienced bad customer service from some other location. This store manager gave me a fair price, not the best but acceptable for replacing all 4 tires. As far as the actual service on my car, they took one hour longer than they said, totally 3.5hrs instead of 2.5hrs. The manager was not present on the day of my car service.

  Heidi Delgros
3 months ago
The staff at my local shop (Alum Rock x North Capitol) is unfailingly cheerful, polite, friendly and helpful; I've been a happy customer for twenty years. They never condescend; they never try to upsell; they're honest and kind.

  C. P.
4 months ago
Made the appointment online. Plenty of weekend times available for my schedule. I scheduled a 9am appointment but she had to help the other 4 other customers in front of me. They called me at 10:45am to let me know my alignment was done.

  Jennifer Mullen
3 weeks ago
Sales personnel were awesome.. Car was done quickly and efficiently. Very happy with service at this location

  Robert Shimmon
3 months ago
First of all, NO SURPRISES. Never ever have I had a surprise there. Smooth and fast. Mike H. is a professional and ensured the work was done in a timely manner.

  Mario Zamora
2 months ago
My car was fixed and back on the road in no time. Friendly customer service and follow up through the repair process and always keeping me on the loop. This was a great experience.

  Karen Chin
2 weeks ago
They are always so friendly and helpful, whether it s with an appointment or a walk in issue. We trust their recommendations and we are always treated well.

  Letty Barajas
5 months ago
Customer service here is not the best.This place can be good sometimes but Sunday when I went to get my tire change the forgot to put my hubcap back and my tire light is flickering they forgot to reset it. I am talking my car again so they can fix it. I will change my review if they fix the problem. I am seeing so many bad reviews about this place I will start looking for another place to take my car.

  Cielo Dionisio
a week ago
Good strong customer service. Awesome work!

  luis espinoza
3 weeks ago
Super rude, the guy from the office. I asked for service, and the guy was like, "It is 5 pm. I close at 6 pm, try a different shop."

  Punky Moore
a week ago
I always feel welcomed and respected when I go into this location.

  Uziel Perez
7 months ago
My mother got an alignment here twice. She had just bought 4 brand new tires and each time they STOLE one and put a more used one, totaling 2 tires stolen, as well as broke the driver seat.Thieves and dishonest, don't risk it. Not worth it, just go somewhere else.

  Daniela Rivera
4 months ago
Fantastic service!!! I moved and still return to this location! 10 out of 10 - really honest people and the service was always on point!

  Lily Casillas
10 months ago
Mike the cashier is rude, unprofessional. Upfront tells me there are no appointments for the day. I replied I didn't ask if there were appointments for that day. Alex another cashier rep took over he was friendly and provided good customer service. I come back on the scheduled day, Mike again has an attitude tells me to come back in 2 hours for an alignment. Okay, I come back Mike is attending to a customer he hands me the key and tossing the paperwork, speaks to me rudely and out loud "Your Welcome"!! I ask him where's my vehicle his reply, look for it. Go elsewhere to get your tires down unless you want to be mistreated.Service: Tires

  Catherine Vo
11 months ago
Scheduled an appointment for 11 am for a wheel alignment one day before the appointment. The day of the appointment, arrived on time with the car. Was told it would take 1.5 hours, so decided to wait around since 1.5 hours sounded tolerable. 2 hours later, had no ETA of completion and the car had not even been started. Don't schedule appointments if you don't have sufficient staff. Or at least give more accurate wait times. Won't be back.

  bambi alexander
2 months ago
We can rely on them to do quality work to keep our cars running well.

  Jesse Molina
3 months ago
Great customer service. Thanks Alex you're the best!

  melanie silva
a year ago
Scheduled an oil change;First, they tried to say my appointment was half an hour later than it was, even though I had the confirmation email. I'm assuming its because they didnt want to look like they were running as far behind as they actually were? I came here because I was going to use the $30 promotion they advertised on their website. The guy at the desk wanted me to sign at the pinpad before telling me the estimate, and when I asked he was going to charge me for $110 because it was the recommended oil? No thank you. Wait time came to a bit over 2 hours. I came here because it had good reviews, but I'm thinking that may only apply if you're a guy. Other than trying to get bamboozled, the staff was polite.

  Juan Reyes
2 years ago
Came in for an alignment for my free lifetime alignment. Left with a unwanted fluid check and they over filled my oil. Great job guys. Stop selling services that are not asked for!

  Curtis Schaper
a year ago
I took my car there last minute to get my flat tire fixed. I told Mike that I had to coach a basketball game in 45 minutes. He was on it has his crew jump on it asap and got me out of there in 30 minutes with a very small charge!A week later I took him a car that had a window that would not roll all the way up. "Mind you I took it to the Honda dealer and they said they could not do it. They recommended another place and they said they could not do it." Took it to Mike and he said no problem and had it done in 4 hours!!Mike and his crew are awesome!! This is my go to place for now on!!Service: Tires

  Marie Diaz
10 months ago
I want to talk about the customer service. Mike the old ugly white guy is always so rude and always with an attitude all the time I never complained bout him but now I will I'm aware Alex the Manger is on a vacation but once he gets back I will be complaining bout my issue or I'll contact their headquarters that white old man Mike has very bad customer service I called to see if they do timing chain replacements and he basically rushed me off the phone and was very rude once I told him if he hangs up on me I'm going to complain to Alex and he just started laughing. That man has to go because he's always so sarcastic and acting so fake. Please do something or I will take this to corporate.

  Javier Hernandez
a year ago
I don t know what it is, but Mike is always in a bad mood. His customer service is amateur at best. I ve read other reviews with similar experiences with Mike and I ve seen him give clients the cold shoulder. To the point where customers ask if they re being a bother. I have been bringing my four vehicles to this location for the past 10+ years but will begin to no longer. He tried selling me a piece for my tire after breaking it at the shop for an extra $160, like c mon? It s not the first time I ve dealt with his service, but I am over it and understand things won t change at that location internally, so I rather take my business elsewhere. Alex is a star, however! Such a shame.Services: Tires, Wheel alignment, Brake service & repair

  Kenneth
a year ago
Mike is a bit surly and rude at times. Just trying to get a little detail into how much time a nail repair might take, because not everyone has mommy and daddy to pick them up or money for Uber, he gave me nothing but a bad attitude. He was the guy who told me on the phone to "bring er' in", in a manner as if they aren't busy, when in reality, they were slammed and I wouldn't have even driven over there in the first place. Details matter, Mike.

  Richard Ortiz
3 months ago
great customer service , reasonable priced , satisfying service

  Michael Kunsman
2 years ago
I took my car her when i needed a tie end replaced and these guys are great. Straight forward itemized bill, with no useless tacked on stuff. Started doing all my regular maintenance here and they do the work fast, as well as take detailed notes so they remember what you need on subsequent visits.But what really sets them apart is that they fixed my busted glove box that some dealership mechanic broke years ago. I didn't even ask them to fix it, they just did it while replacing the air filters i assume. They didn't even tell me they fixed it. So I'm writing this to praise these guys for not only doing great regular work, but for going above and beyond and not even seeking praise for it. It's just an all around good place.

  Ali Shirazi
a year ago
They forgot to change/fill oil. Asked for Alignment and oil change. Next day before hitting the road to LA, checked the engine and saw no oil at all in the engine!! Had to revisit, fill oil (hopefully they did change filter the day before, not sure even). Next time when checked my oil, saw the tip of the oil dip stick was bent and by next check broke in the oil tank. So now have to check all around to find replacement, which some are not original part.Costly visit overall. Expecting better service after leaving my car whole day.Services: Wheel alignment, Oil change

  Charlene Payne
11 months ago
I go here for most of my car needs. They are helpful and knowledgeable. They even helped me look for a gps tracking tag on my car without a second thought. I really appreciate these guys!

  Laura Harnish
a year ago
PlCed 4 tires on my sons car 2 tires in my spouses car wheel alignment all because the other Wheel works didnt want to see us after convincing us that the extended warranty was a good idea so in good faith we did, it s been Mike and the team at the S Capitol store that has taken care of my family now once again my son is in Reno they put him off till next Wed to get in for a patch and once againMike and his team is bailing us out it s been a rough few months but I ll tell you I am thankful for this store and the team they have serving us. They are doing their jobs well. Thank you guys from the Harnish FamilyServices: Tires, Wheel alignment