Mercedes-Benz of San Jose

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Jada Smith
2 months ago
This was the best service I ve had in a while. I purchased my first Mercedes c300 three months ago & I just went back last week for an oil change and maintenance. Stephanie is the absolute best sales person! She goes above and beyond which is exceedingly appreciated. Thank you to my service provider Anthony as he goes above and beyond as well. You guys are the best, and thank you Mercedes for keeping me happy!!

  Tony The Kryptonknight Longshore
a month ago
I m going to be blunt and honest because these people- this business- deserves to read about my experience with them. From the moment I called and reached a sales rep named Ramin, I could feel something happening. A change. A shift. I was right and three weeks ago, I found my dream car at Mercedes-Benz of San Jose: a 2021 Mazda CX-5. It wasn t ready for purchase as the one in stock had some issues, but Ramin found THE ONE- my dream car and within a week, I was driving it. The color, the trim, the edition all what I wanted. Five stars for everyone at MB of San Jose. Thank you for making my dream come true! You folks are the best!

  Ernesto Martinez
2 weeks ago
Unfortunately wife s car required an unexpected repair. However, Daniel in the service department amazingly scheduled us in the very next morning. He ensured there was a loaner available and ready for my wife when she arrived. She literally drive in, signed and drove right back out with no interruption in her schedule. Daniel kept us updated with the status of our vehicle throughout the process which made us feel relieved. Can t thank Daniel enough. I had a Great experience!

  Zul Mokhti
a month ago
We were looking for a family SUV. Made an online inquiry on the Mercedes Benz San Jose website and got a fast response from Jorge, who invited us over. We went in twice, the first time for a quick visit to check out the vehicle (we didn t have time for a test drive). The second visit I went in for a test drive with a few friends as well. The salesperson Muhammad was very helpful and in addition to the test drive, he also spent time to entertain us on other high-end vehicles that they have, even though it was just for fun . We had a very pleasant experience from both visits and from our interactions with Muhammad and Jorge. It so happens that we were looking at other car manufacturers, but we either had bad experience with the salespersons, or they just didn t have the specs that we wanted in their inventory. We went with Mercedes Benz San Jose, loved the car of course, and we appreciate the pleasant experience in dealing with the sales team there. They also continued their support for us after our purchase. Highly recommended.

  Eleanor Santos
a week ago
Lousy customer service. Car battery which they replaced a year ago stopped working last Saturday. Called their service dept if Mercedes Benz battery has a warranty and they said no. Called service dept again and same answer, no. Typically, car battery life is 2-3 years. Did their service dept offer another solution to a customer? Nope. Took my car to another shop and they offered a 2 year warranty on a new battery. Will never have my car serviced at this location again!!

  Rosie Moreno
6 days ago
I recently had my 20,000 mile service done here, best place to go! Ask for Daniel, he s been with Mercedes for 18+ years and offers exceptional customer service. I highly recommend this place!

  Kids Qin
2 months ago
We were sending our kids back to college from Santa Barbara to Berkeley. Our car ran into a piece of metal close to San Jose. It was almost 3pm. Kids need to go back to school the day and we also need come back to Santa Barbara to teach next day. We were under time pressure. We called Mercedes at San Jose for help. They informed us to drive slowly to their place, where Mr David welcomed us. We got our tire replaced about a hour later, and we were back on the highway and resumed our journey. We are truly amazed by the service (specially thank David) and help we received. We will definitely stop by whenever we visit San Francisco, and recommend their professional services to everyone!

  Young Hoon Sim
a year ago
I went to Mercedes Benz of San Jose for my yearly maintenance service. My service advisor was Joshua Delgado. He is a nice guy. Josh found the issue on my tires due to the misaligned front shaft. After the service, I can feel the difference while I am driving. He answered all my questions about the maintenance report but also pricing. He thoughtfully explained all the details from the report, every single item. I already set up the appointment for the next maintenance under his name. I highly recommend him.

  Anna Lizette Hernandez
2 months ago
So grateful that we came across the Mercedes-Benz of San Jose! I got a flat tire in my tire on my GLC and was desperate for a fix since I had work the next day. They were able to book us in and Joshua Delgado was our service advisor, he was friendly and gave us all our wheel options and was very communicative while we waited. Their lobby had a great coffee machine while we waited for our vehicle and car came our nice and clean as they do a complimentary vacuum and wash when they finish their service. 10/10 would recommend this location!

  Eric Peters
3 months ago
Great Car buying experience at this Mercedes Dealership. My wife and I decided to shop for a new SUV with the intention of purchasing a vehicle within a few months, however after spending time with the sales agent and then General Manager who made negotiating a fair price for the vehicle we wanted, we decided to make the purchase days before Christmas.We couldn t have asked for a better sales team.

  Kara Foster
2 weeks ago
My business partner leased her car at the same time as mine. I was sold maintenance packages that didn't even cover my car due to the fine print exceptions. The finance person made some error on the original lease and told my partner she needed to come sign the lease again. She was told that nothing was changed except for discounting some of the service packages for her inconvenience. This was a complete lie. The service packages were switched out, providing for a more expensive extended warranty that she didn't ask for, replacing the service package that would have actually been useful, and the mileage allowance was dropped significantly without her knowledge. She was not allowed to compare the leases at the time of signing and unwittingly signed off on receiving a substantially different lease. There is no way that I would ever recommend Autonation to anyone, ever. What happened to us is fraud. This is exactly the unethical practices that give car dealers a poor reputation. In this case it was well earned.

  Laura Dean
2 months ago
If we could give them zero starts, we would. We had been taking our '99 E320 for service to this dealership for the past few years. The cost of service was high, but we felt reassured that our older Mercedes was getting superior service. All that changed recently when we needed a new catalytic converter. The dealership said two of the catalytic converters needed to be replaced, but they couldn't get the parts. The parts department begrudgingly looked for parts after some prodding, but they said they could only find one of the two, and that part would be over $3k without labor. They made zero attempt to help us locate the part from a 3rd party, or recommend anyone that could help us with this repair. They just didn't want to help us. We had spent over $7k at this dealership in repairs over the past 3 years, and were absolutely disgusted with this response. Mercedes purports to be proud that so many of their cars are on the road for decades, but this dealership doesn't want to service them. We contacted an independent Mercedes repair shop, who immediately gave us recommendations as to who could help us with our catalytic converter. We went to the shop that was recommended and they replaced the part IN ONE DAY for under $900 total! Also, they told us that only one of the converters needed replacing, and the other was still fine, which was completely the opposite of what the technician at the dealership told us. Take your business elsewhere. We will never come back.***UPDATE*** 02/05/2024So, apparently my review has ruffled some feathers at this dealership. My husband received a lengthy and frankly condescending email from our service advisor basically trying to say that while he personally was not happy with the situation (blaming his own technicians and their parts department for lack of good customer service), that he feels they did what they could for us, and then insults us further by offering us 15% off on our next service! Yeah, like I will ever trust them with our car ever again. If they feel like they did everything they could and wanted to keep us as a customer, why didn't they waive the $300 diagnostic fee for us when it became apparent they couldn't easily repair the car? Nope, that was never offered, so I strongly question the sincerity of the email. I wouldn't come back here under any circumstances, even if they offered free service.

  B M
a week ago
Waited in lobby for 45 minutes after appointment time to find out Joshua wasn t available for scheduled service appointment. Dropped off with an annoyed Bill and wrote a simple follow up email requesting a list of items to be reviewed on a new sprinter. Only one item was looked at of the few, and not even fixed. Communication from Joshua was poor through out, no follow up to the email written to him, no texts responses to my questions, and when he said he would call back with further information he did not. Again he was not available at pick up, and to further it, they have 4-5 employees standing around the service drop off area bsing each other doing nothing, so instead of getting my vehicle and leaving, I get to hear from another sprinter owner who returned the next day after his sprinter was leaking oil following an oil change here. Don t come here and waste your time and money with Scott Fuller s sprinter service department.

  Joel Lanoue
a month ago
I purchased a Mercedes AMG 63 from MBSJ. This dealer is the part of AutoNation which is the largest car dealership in the nation.The purchase part was pretty fast in terms of them taking money from me. Then paperwork had to be sent, which took some time, before the car shipped to me.When the car arrived, I brought it to my local dealer and showed it to my Service Advisor. He noticed that a couple services should ve been completed prior to sale since the car is only a few hundred miles from requiring the service.From there, I went to register the car only to find out that I need the title to register and plate the car. There s a 500-1k fine for driving without a plate.I immediately reached out to the dealer to explain that I need the title ASAP. They already day had funds for the car for nearly 2 weeks.After many phone calls not returned and emails not answered and no real information I feel compelled to share my experience.It s been more than 2 WEEKS since the car arrived and I have no idea if the dealer has even submitted the title yet.My numerous communications have been to both the General Manager and Sales Manager, and the GM hasn t reached out to offer assistance or an apology.I actually opened a complaint with AutoNation and their policy gives them more than a week to reply.Buyer beware! Your local dealer has more skin in the game with their customers. It doesn t seem like AutoNation and this dealer care at all.*******Update********You can see the response but there s still been no contact from the GM or SM. I still have no title or legal way to drive the car they sold me. Still no response on the services they didn t perform as part of the CPO.******Update******I did hear back this past week. They ve agreed to handle the couple services. I ll update the rest when everything lands.

  stanley liang
a month ago
I would give it zero star if that was an option. We live in state of Oregon, and this is our 4th Mercedes that we have brought out of state and never had an issue until now. It will started when I ordered an outside inspection, since we are going to buy it without seeing it in person. The inspector showed up and no one has a key to the car, so the inspector showed up the next day and everything was ok and we agreed to purchase the car back in early November of 2023. I did however had to pay for 2 inspections. I was told that Auto Nation require us to sign the paper work in their dealership, we were able to sign in our location in Orlando after Thanksgiving since we were there on vacation. Then the paper work problem started. After many phone calls and email. We finally got part of our paperwork we signed in February 2024. Then to find out the dealership register the car in the state of California, we had specially said we are going to register the car in the state of Oregon. The dealership didn't offer to help and now I am working with my bank to get physical copy of the title but the process will take another 8 weeks before I can register the car. The final problem is that we had pay for 2 extra years of CPO warranty, and I had called MBUSA and nothing was ever filled. I have call my sale person Stephanie at least 5 times in the past week and no one has got back to us. If someone in the dealership can tell us what we need to talk to and get this solve and we like the money we paid back. We also brought another Mercedes from a dealership in Texas, they did all the paperwork correctly and received my plate for Oregon in less than 6 week. I hope someone in the dealership can reach out to me and get these issues resolve.Stanley Liang***update***This has to be the most unpleasant buying experience. I have reached out to my sales person Stephanie and also the finance manager. I finally heard back from the finance manager via email and he sent me the paperwork that shows the 2 additional year of CPO warranty, but yet Mercedes USA has no record of it. This was about one week ago. Still no resolution and hoping that its taking a while for the paper to be filed with Mercedes. We signed the paperwork back in November of 2023.

  Jim S
3 months ago
This review is for service advisor David Truong at Mercedes Benz of San Jose. My recent service visit was the second time working with him. Both times, David went above and beyond to smooth out issues that if not for his great attitude, and the value he puts on providing the best costomer service for his customers, AND his employer, would have caused me to give my business to a different dealership. Because David did such a great job taking care of an issue he did not cause on my first visit, I chose to give the dealership another shot. Only to find it very off-putting that the dealership allowed me to make an appointment, and when asked, tell them that I would be waiting at the dealership for just an oil change to be done. Then arrive to find out I would have to wait at the dealership for 3 hours! Just to get my oil changed?? David gave a sincere apology, and assured me that I could get it done quickly the next day, without an appointment and he would give a discount for my trouble. David came through and made the experience worth while in a humble, professional way. David deserves to be recognized for the effort he puts into turning a bad customer service experience into one that retains customers and makes them feel confident in doing business with the dealership he works for again. David Truong is the reason I will return to Mercedes Benz of San Jose for my next service.

  Howard Sin
10 months ago
It s my first car purchase in the USA as I just relocated here and the experience wouldn t be better without the great service of Anthony Walker. He delivered what he promised to do and very helpful to answer any of your questions, big or small always with a friendly smile! If you live in El Dorado Hills, drive 150miles and get your MBZ here. Make sure you look for AW!

  Zongrong Liu
2 months ago
Got engine light on. Spent$299 for diagnosis. Then$2000for fixing two small issues. Needed another $4000 to fix some engine issues but they needed two days. I couldn t leave my car there overnight so just had the two small issues fixed. No car wash. Asked Luis for diagnosis report many times but never get it. Will never visit here again.

  Katrina Lopez
3 months ago
Service was ok, the employees were a bit rude and seemed very annoyed, when picking up my vehicle I was waiting for a while well the employees assisted other vehicles, not people, vehicles, they asked me to be there by 5:30, so I was and I was in a rush due to having to pick up my children by a certain time. They said they closed at 6 but I was waiting for a while. I just feel if they wanted me to be there by a certain time please accommodate me in a timely matter especially if I m the only customer waiting to pick up my vehicle. The employees also seemed to be very distracted on other things rather than helping the customer in a friendly/ timely manner. This was at the capital/San Jose location. I prefer the Stevens creek location.

  Hoda Abdolrazek
4 months ago
Apparently you have to leave a review to hear back from this dealership. I ve had a much better experience with Walnut Creek and Fremont locations. It must be auto nation that is the problem.I was looking for a lease for an EQE500 and found the model I wanted there, we negotiated over two days and then made a 1.5 hour drive there on a Thursday night. We were there for hours, no other customers there but it took for hours for us to finally get to the insurance step, in California you have 14 day grace period for your insurance to kick in, we were 5 days away from our policy starting but guess what? They said auto nation has a certain new policy that won t allow you to drive off the lot until you re getting your policy in place. We were pissed to say the least because we had our toddler with us and she was way past bedtime by the time we finally left. When we inspected the car that night the middle console wasn t opening and they said they d resolve it before we come to pick it up, there was also dirt in several places and a knick on one of the doors. Before we left the manager there told us he would take care of us including getting a teddy bear for our daughter .We returned when our policy was in place the middle console was even worse, complete off and wasn t opening still and looked like someone tried to fix it and jammed it even worse. We were again, there FOREVER, when we arrived nobody else was there and while we checked the car someone arrived and they prioritized their financing process leaving us again to wait there for hours, literally an hour beyond closing time we were extremely frustrated and they again said the service center was closed so the items they promised us, teddy bear, touch screen wipe, a key holder etc were not given to us, they said they would FedEx it overnight. This was two months ago I care less about the item and more about the way they do business ie: saying whatever they have to say to get you out of their way we also were supposed to sign for 15k miles at the same price and realized that we only had 12k after we left by a few weeks.We finally went to Walnut Creek to service our vehicle because we had to schedule around holidays and travel. Once we arrived the service intake representative said we should have never been allowed to drive off the lot with the console that way we also were told we d get a walk through of the self driving features but they never showed usJust shady business practices, I m giving them a chance to contact me and rectify these things to improve our experience.

  V2 Fabian
a year ago
My experience at Auto Nation was amazing!Usually When you buy a car that s how you re experience should be in my opinion and nothing less if you ask meand mine was nothing but that! Truly one of a kind,from the moment I got a hold of somebody to getting there personally, they helped me obtain the car thatI wanted no matter what! They transferred it right on time. They were all awesome really helpful and patient as well they worked with me on something that evenly fits us both. Huge s/o the Sean the sales manager for making all this happen and also my sales agent Luis for taking his time with us as well and being on top of everything and Kamal from the finance department for being patient and reasonable and honest about everything.I Would definitely recommend Mercedes on Capitol Expressway to everyone who is looking for a car or specific car they will get you right! No questions asked. The customer service is A1 and their car lot is incredible! Killer. 10 out of 5 stars!

  Amar Bhagwat
2 years ago
Wonderful Experience !! This is my first Mercedes purchase.I was mentally prepared to order it but MB of San Jose happen to have the exact model with the packages I needed on the lot, so I reached out to them. Jesse Flores reached was the one who contacted me. I have to say he was the reason my experience was so great. Jesse Flores gets all five stars from me. Right from the start I never felt I was working with a Sales guy from MB of SJ, felt very comfortable and no pressure. I had to come back a few days later to buy the vehicle as I had to sell my old through Carvana first (MB of SJ) couldn't match Carvana's price. Jesse assured me the vehicle wouldn't be available for others to test drive and it would be up in storage till I came back to buy it. And so it was. And he worked me on the discounts as well. The buying process was very smooth and afterwards Jesse spent lots of time showing me how to setup the various features.I would recommend MB of San Jose if you're in the market for a Mercedes.

  Reese Elise
3 months ago
Sooooooo disappointed!!!First !!! Windshield on the drivers side was literally not sealed!! After getting 1st car wash water soaked inside with a drip to leg. I took the 2016 RR Evoque back. Repaired. Ask if they could do something about the water stains left in the roof interior and was told no. 2nd floor exp The brakes makes a LOUD sound when applying the brakes. The pressure is still low - compared to my 2021 LR Discovery. Broke it back and was told that the checked everything out and it was good. 3rd issue!! I use this truck for work only and while driving back from EUREKA the rear windshield blade fell off!! I get home and I can see that it was held on using blue painters tape! All this within both additional coverage purchased and 120 days. Nothing was certified! I m not making this up. Oh yea was told that it s not a Mercedes so they wouldn t know or how to fix the issues because it s a Range Rover! Yet I saw several other Range Rover s on your lot!!!Now I have to spend over 3k at Walnut Creek Land Rover because you clowns clearly don t stand by your products or service!!!

  Estella F
2 months ago
Worst place to buy a Mercedes. Customer service is so bad, impossible to get a hold of them through phone. I requested to cancel the extended warranty package in 2022, they missed to submit to MB finance until today.

  Rigo Alvarez
5 months ago
I recently had an unsettling experience with my vehicle purchase from AutoNation Mercedes Benz of San Jose. Shortly after buying the vehicle, I encountered an error, which led to a series of challenges in resolving the issue. The lack of prompt communication and professional handling of the situation was disappointing. Although the situation improved after engaging Corporate HQ, the overall experience left me unsatisfied. As a returning customer, I hope the company addresses these issues and enhances their customer service to prevent such problems in the future

  Bao Vu
a year ago
I had the bad experience with sale team in the past. I just had another one with service team last week on 8/12/2022. My car was brought in to have wheel alignment. The steering wheel was not centered after alignment. I called in to raise this issue to the service director and was told to bring the car back on 8/13/2022 at 8:00AM .I brought my car back in the next day and was sent home by the service advisor who was assigned to me on 8/12/2022 because a person did the wheel alignment on my car was not there on that day. He told me to come back on Monday. I brought the car back on Monday (8/15/2022) to fix the wheel alignment issue at 8:20AM. I came back at lunch to get my car. I tested the car and it had the same issue, nothing changed. I asked the service advisor to test the car and he confirmed that the steering wheel was not centered. He told me to come back the next day to talk to his service director on 8/16/2022 (they think that I have nothing to do in my life)I went home and sent an email to service director and service advisor and asked them to give my money back because I was not happy with the outcome of the wheel alignment at Mercedes Benz of San Jose. I got a call back from service advisor after an email was sent. The service advisor told me to bring the back before 4:30PM so they can have a foreman to take a look at it.I drove there again in the same day to have the foreman to look at my car. He tested it and he knew there was something wrong with the wheel alignment. He realigned and made the steering wheel centered.My recommendation is that if the second attempt was not working, the service advisor should not sent a customer home instead of calling a foreman or service director to fix this issue right away.I will never come back there again.Here is the picture of the steering wheel after second alignment. It did not look right.

  Shadae Sims
5 months ago
I m a little late on my review, but i purchased 2022 C Class AMG line in 2022 & i absolutely had the BEST service possible. i drove from bakersfield, ca 5 hours to this location & it was 100% worth it. from my sales rep , luis, to the maintenance men, to the manager/owner , finance manager, even to the other sales men. everyone was so nice & accommodating. we were there for many hours due to high volume of customers & manager even bought everyone dinner & snacks for the wait. i would NEVER get this treatment at my local MB dealer. THANK YOU MB SAN JOSE for making my experience amazing & recommend you guys to everyone! Thank you again luis and the manager, because when i m ready to purchase my next MB, i will be back (:Shadae

  Mohamed Hajlaoui
2 months ago
Great experienceI bought a Mercedes Benz GLB 250 from this dealership. The overall experience was great. A special thanks to Ramin for support and transparency during the process.

  John Patrick
3 years ago
Joseph Sanfilippo did a great job!I don't write many reviews, but this is well warranted. I was first impressed with "Joey's" communication. Email, phone, and text, he was there for me even on his days off. I really knew what I wanted and he did not try to upsell me at all. He was able to get me a vehicle from another dealership in a day. I bought the car in less than 4 hours.Joseph and Finance Manager Dusan were both fantastic. Joseph has even been keeping great communication with me on the car weeks after I bought it. I didn't even spend $50k, but they treated me as if I bought an S Class. I'm very happy choosing Mercedes and very happy with Mercedes-Benz of San Jose.

  Gregg DiLeo
4 months ago
A pleasure to deal with. The service department was friendly, honest and fair and very easy to work with. They were timely and the work was great. I highly recommend this dealership.