Reviews
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Rob Connell
8 years ago
Mike and Sue are great! We live in Berkeley, but drive our car down to MS European since Mike is so thorough and great at his work and we trust him.We recently brought our old Mercedes 300D that was having transmission issues to another highly rated mechanic in Berkeley and were told that we would need to change the whole transmission out (a couple of thousand of dollars). We got a second opinion from Mike who realized it could be addressed with a $150 repair.Mike is a Master Mechanic and does the work himself, which is another reason I love this place. I found in other places even if the head of the shop is quite experienced, a lot of the work will be done by less experienced staff.
Matt Harris
7 years ago
A BMW Shop you can trust:If you need an honest, skillful BMW Tech, I found the shop. I have been so grateful I found M.S. European.They have always treated me fair and upfront on all bills and repairs. They work on my car like it is their own vehicle. I would give them 10 stars if it were possible. Mike and Sue are two people I truly trust with my car, and I don t trust very many people with my 530i.
Steve G
8 years ago
Mike and Sue always take such great care of my car and moving me in and out of the shop. Their prices are the best in the Bay Area for Mercedes service work. There is no job that Mike has not done. I went from dealer prices to their prices and have never looked back. He always keeps the old replaced parts whether or not I want to see them and he always presents them to me.MS has saved me thousands of dollars. On my first service for major motor mount issues and other service the dealer wanted 4300 their price was 1300. Need I say more?:))Steve
Denise Whitmore
10 years ago
I have been a customer with Sue and Mike from MS European since 1999. I have a C280 Mercedes and it runs amazing. I trust Mike and Sue and they have been so gracious and helpful when explaining what might be wrong with the car and what my options are. Their prices are amazing - I never feel over charged nor will they do unnecessary maintenance.I really can't say enough good things about MS European. I also do not write reviews this is actually my first but I had to let customers know that you will be in excellent hands with the professionalism of MS European.Safe Driving
John Schwartz
4 years ago
Recently found MS European and took our 2001 MB E320 to see if they could trouble shoot 2 annoying problems. Check Engine and ABS lights Over the 18 years we have tried 4 other Mercedes specialists as well as the dealer. All found ways to turn basic repairs into major and costly projects.We immediately felt comfortable with Mike and Sue. They seem to take a personal interest in our problem and were determined to make it right. They found and corrected what other so called experts failed to do. Turned out to be minor and affordable repairs. That was a totally new experience. We were very close to selling this car and moving on. Now that we have MS European on our side we ve decided to keep the car.
David Lu
7 years ago
I brought my BMW X5 since the car is leaning to one side. Mike inspected everything related to the steering system and replaced the air suspension. My suspension is working properly without any issues.Mike and Sue are both very polite and patient throughout the process. Mike is also very knowledgeable and thorough with thr repair. Overall, great shop for your BMW needs!
Blonde Blue
10 years ago
As a customer over 10 years, I can say that MS European keeps my Benz in excellent condition and offers pricing more favorable than I received from dealerships or private repair shops. Their diagnostic ability, quality of work and service is excellent. It is wonderful to have a repair and maintenance service I trust!
johayon johayon
11 years ago
We have been incredibly happy with Mike and Sue at M.S. European. As the owners of a 1981 Mercedes-Benz 300d, we ve never been keen on taking our car to the overpriced dealership for its upkeep, and past experiences have taught us to avoid the chain shops as well. As a result we re delighted to have found M.S. European.I (Rob) first met Mike in the spring of 2011 while hunting for a used, reliable diesel. I found myself in the San Jose area test driving a Benz 190D and my internet search for suitable pre-purchase inspection pulled some good reviews for M.S. European. I was immediately impressed by his friendliness, and his patience in walking me through the point by point inspection. As it turns out, following Mike s advice and tips, we did not purchase that 190D and instead found a far superior vehicle.Every time we go to the shop we feel as if we get a mini-lesson in the ins and outs of car upkeep and repair. We are not only getting my car fixed but an education as well! Mike has never failed to honestly and straightforwardly tell us what s going on with the car, how to best maintain it, and has gone out of his way to answer all our questions, whether simple or complex. He even diagnosed several issues with a bad repair job by another mechanic and gave us advice on how to get the previous mechanic to fix the situation. We now only rely on Mike.It is clear that Mike cares about his customers and the cars under his care. He brings years of experience as a master mechanic to his business and Mike personally conducts the work. Also, having been to two other Mercedes specialists in the area, we can attest that his prices are very fair and competitive. As a measure of our satisfaction, note that even though we now live in Berkeley we still go down to M.S. European in San Jose whenever our car needs maintenanceRob and Jennie
Raj D
10 years ago
I have been going to MS European for 6 years. I have gone to other places before finding this place. Mike and Sue are genuine people who do quality work with integrity. Prices are good and their expertise/knowledge is excellent. Additionally, they go out of their way to stay open if you cannot pick up your car during the regular hours. I would recommend this place to anyone that has a Mercedes.
Steven Hannum
9 years ago
I am a long time customer of MS European. My first MBZ was an 86 190E that was expertly maintained at the shop from 92-05. My current car is a 99 280C that I bought when I sold the 190E. This car has also been routinely serviced and repaired at the shop and just recently went over 220 K miles. Normally charges for repair work come in about half the price of what the dealer charges, while the work is of the highest quality. This includes recent work that was done on the car at the beginning of May. The experience with this repair was just as positive as all the past ones. Again, the owners were friendly and took the time to explain the work that was done. If you are an owner of an MBZ or BMW I highly recommend this shop for both service and repair of your vehicle.
Alain Quiazon
9 years ago
this is a family owned shop that knows there craft. since my warranty ended months ago , I've been looking for a shop for my bmw z4. finally I found my shop! they are the most experienced, honest couple I know! they are one of those people who keep there commitments, you can't go wrong taking your most loved car here, and mind you they offer top-notch work. FAIR PRICE , GREAT KNOWLEDGE , what can you ask for!
Sreekanth Mulakaluri
10 years ago
I have been a customer with Sue and Mike from MS European since 2010. I always go to service my BMW , They are very friendly and explains the problem in detail. They use dealer parts with discounted rates. I got the best service for less cost almost 40% less to dealer service cost.
Will V
10 years ago
They are honest and accommodating, they have always come through for me in a timely and efficient manner and the price is always reasonable. I have been getting my BMW serviced here for over 5 years now and I can honestly say I have found a mechanic I can trust. If you are looking for a good mechanic, look no further!
Diana Tavarez
9 years ago
MS European is terrific. I highly recommend their services they provided excellent service to me. I have been coming to this company for over 6 years now and I love the service. They are very accommodating, very friendly and moderately priced. I never had any problems working with them.
Jamie H
11 years ago
I always take my car to M.S.European for any service and repair. Totally satisfied.Thank you M.S.European for your great quality of work, price, and customer service.
Rudy Garriga
5 years ago
Family owned repair shop. Honest work, and reasonable prices. He repaired a bunch of items the dealer screwed up! Takes pride in their work!
Xiaotong Li
4 years ago
Very rude employees, told me to get lost because I have an Audi
Jessica Matta
4 years ago
Very good and friendly my car is on time
Jeremy
5 years ago
Quick and professional.