Accessibility
- Wheelchair accessible entrance
Reviews
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
C C
4 months ago
Best most reliable mechanic. By far one of the most honest companies I've worked with.He's took care of all my cars for over seven years now.i'm very knowledgeable with vehicles he is very honest with his service That's why he has my loyalty as a customer.!!!Highly recommended to all!!
Daniela Camacho
2 months ago
I took my Honda and they did a good job, they updated me during the process, on time promised, and the results were really good, thanks guys
Mimi Hernandez
3 months ago
I took my subaru for repairs and had the best experience. My car was repaired on the time promised, they went above and beyond to accomodate me. Thank Caliber!
Mike Roberts
a year ago
Friendly staff that communicated well through the repair. They did a beautiful job repairing my car.Services: Painting, Electrical, Body & TrimServices: Painting, Electrical, Body & Trim
Jeanette Taniguchi
6 years ago
Wanted to give a better review because they people are very nice but unfortunately, after NUMEROUS problems with them, I gave up!! I took my pretty much brand new (only 1 year old) Jeep in to get the front bumper repaired as someone had backed into me. First problem: I get a call at 5pm stating my Jeep is ready to be picked up. I inform her I am at work until 6pm and can make it by 6:30pm. I was told they close at 5:30pm and I could get my car on Monday but my rental wont be covered for the weekend because the work is complete. Who gives someone a half hour notice to pick up a vehicle?! After 2+ hours on the phone with insurance, I get authorized for the weekend. So, Monday (BEFORE WORK) I go drop off my rental and get a ride to the shop only to find out MY ENTIRE BUMPER IS MISSING!!! NO CALL, NOTHING!! I'm told there were faulty clips and my bumper won't stay on. So, I have to go back to the rental car place and get the rental once again!! This made me late for work and pissed me off! 2nd problem: I get a call that my Jeep is ready. They need the rental back ASAP (as it was nearly a week and a half at this point) so I show up the following day BEFORE WORK AGAIN, HUGE scratch down my driver's side door and into the wheel well cover! ARE YOU SERIOUS?! I say, THAT was NOT there when I dropped my car off!! The mechanic, Wilfred agrees it wasn't and they try to buff it out, Nope, I still see it!! and I was told the cover needed to be replaced as it was textured. ok, fine, I have to go to work! LATE AGAIN!! 3rd problem: That Thurs, I get the call my car is ready. I say ARE YOU SURE?! yes. I take off work (LOST WAGES) and go get my car. I don't have time to look it over as I closed my office and had to get back. I assumed everything was ok. NEVER ASSUME!! I come out to my car the next morning to take my son to school and go to work and the wheel well cover COMES OFF!! So, I go straight to the shop where I'm told it was faulty clips (NO, they were using aftermarket parts that didn't fit properly!!) They remove the piece and tell me it's just cosmetic and I can drive my car like that!! (MY NEW JEEP SHOULDN'T LOOK LIKE THIS!!) I am told Wilfred was going to pick up a part at another location and will come to me to install it. Around 2pm, I hadn't heard anything so I called. She (Vanessa; the owner) says 'Can you swing by so we can install the part real fast?' I said 'No, I'm at work' she sounded irritated and said 'I guess we'll drop everything and come to you then' (That was what I was told was going to be done!) Soon Elias shows up to install the part and I show him all the chips & gouges in my bumper that wasn't fixed when I dropped my car off!! He says he will fix it but I don't need anymore headaches from this shop! He was great and installed the parts super fast!! As I stated, the staff is very nice however, these issues are NOT ACCEPTABLE!! Especially since they charged the insurance upward of $1000!! + rental car costs!! EXTREMELY UNHAPPY CUSTOMER!! I WILL NEVER BRING MY VEHICLE HERE AGAIN!! EVER!!
Aravind Srinath
a year ago
Perfect job of repairing the vehicle with no signs of damage. Got appointment next day itself. Fernando kept me informed about repair status everyday. They did car wash and interior vacuum too. Highly recommended.Services: Painting, Body & TrimServices: Painting, Body & Trim
Gabriel Soto
11 months ago
I returned to this location pretty upset because the initial repair failed a couple of months later but Jose and his new team at the shop were sure to have everything corrected with no question. I picked up my truck a happy customer. Everyone is very polite and helpful. Thank youService: PaintingService: Painting
David Di Salvo
a year ago
I received a nice balance of phone calls and text messages regarding the status of my vehicle. I communicated with Jose and he responded quickly and professionally.The body work looks fantastic, and Caliber provided extra auxiliary services logistics that my vehicle needed.Very pleased.
Hanh H
10 months ago
Couldn t be more impressed with the job they did. My car came out looking brand new and clean. Fernando and Jose were very friendly and professional. Highly recommended!
Jenn Demarco
a year ago
They Kept me up-to-date with my car parts. As it was out of stock with them calling the manufacture to get it shipped as quickly as possible. Also made sure that my car was the first worked on that day when the part was in Delia was amazing. I cant put into words how excellent her customer service was.Service: Auto engine diagnosticService: Auto engine diagnostic
Alana Tyrell
2 years ago
Miguel and Julian was such a great help Julian had help me understand the process of getting my car done through my insurance and had given great customer service. Miguel was very professional and kept me updated throughout the repairs of my car and went above and beyond to repair my Chrysler 200. It was a GREAT EXPERIENCE working with these two Gentlemen s don t know what more to say to thank them. Congratulations Julian on new father hood and thank you so much to Miguel I would definitely come back to this location.
marco dena
a year ago
Caliber Collision in San Jose Ca. N.5th down town was a very painless experience. My car was ready when they said it would. My windshield and hood came out looking brand new . They even helped transport my car to my house. Highly recommend this shop to anyone !Services: Painting, Body & TrimServices: Painting, Body & Trim
Christopher Queen
3 months ago
Very professional and communicative when it came to ordering parts and repair completion.
Richard Stonebraker
3 years ago
I had a great experience�with this body shop. The staff�are very professional, courteous. The young lady Jessica (?) at the front desk provided all the information�that I needed to know. She took�care of all the paperwork, insurance, car rental and even told who�would be overseeing the work that was needed to my vehicle.�Miguel who was taking charge of seeing that the repairs on my�vehicle were completed properly. It took some time but with the�Covid-19 going around, he was�providing me dates on my�vehicle. When he called me saying that the work was completed and�ready for pick up. I arrived and inspected the vehicle and it looked�great. This�place is the best and Miguel is great. I highly recommend this body shop for all the issues with your vehicle. Both these two persons kept in contact�with me during the time I waited for the car to be completed, they are TOPS �and this location is nothing but five stars in my book.� I did check a�few other�businesses�that do this type of work, But it was�not the same at least�to me,�People were very different, but that is not to say against them.�But I remember this location told my insurance company this is the location I wanted and that was all it took.I��highly recommend this body shop, only because of people�like Miguel and Jessica.� Five(5) Stars in my book. Thank you both.�Mazda CX-9 owner
Camelia Martinez
a year ago
Thank you Isaac for making my process for my auto repair quick simple and understanding. You emailed me daily with updates, which I sincerely appreciate. I will be recommending more customers thank you so much.Services: Painting, Body & TrimServices: Painting, Body & Trim
J Manuel Herrera
3 years ago
The catalytic converter was stolen from my Prius vehicle and the muffler/exhaust system was damaged. I called different shops and immediately Caliber Collision auto body shop in San Jose stood out with their tone of extraordinary customer service.They quickly resolved issues to expedite getting the needed repair part. They committed to an accelerated turnaround time. They arranged directly for towing my car to bypass the slower processes of the insurance company.They completed the repairs even sooner than their accelerated schedule. Then they sent an Uber ride to take me back to the shop.Finally, they returned my car to me having totally cleaned it inside and out, beyond just doing the specified repair. I was astonished at how CLEAN my car was!From beginning to end, the whole experience had a feel of extraordinary customer service! I trust that your experience with Caliber Collision auto body shop will be as great as mine was.Service: Exhaust
Allan Bundang
2 years ago
Quality of work was awesome and the service I got from Jessica and Julian were above board and highly appreciated. There was an electrical problem that later turned out not related to the work they have done but Jessica and Julian made sure that it got taken care of.That service beyond expectation was a relief as I am having challenges dealing with issues as I am undergoing chemo therapy. Highly recommended for quality of work and great service.Services: Painting, Electrical, Auto engine diagnostic, Body & Trim, Battery
Audrey Bailey
3 years ago
Miguel and Jessica went above and beyond to help me find a Catalytic Converter guard/shield after my catalytic converter was stolen off my Prius. The Guard/shield was not something my insurance was going to cover and it was not something Caliber Collision was going to install- still they researched where to get the part and who/where it could be installed. They even arranged my appointment times with the shop that would install it. This place was great.
KT A
3 years ago
Had a little fender bender and got a few quotes from different body shops. I spoke to Jessica the shop manager at Caliber, I chose to go with them because she made me feel comfortable and answered all my questions. I know nothing about this kind of stuff!! Jessica- thank you for your patience with me! And thank you to the guys at the shop for the immaculate job they did on my fender!! IService: Body & Trim
Bhargava Mourya
2 years ago
Excellent service. Got my repairs done well ahead of time. Jessica and Julian did an awesome job accepting my request to get the repairs done quickly and kept me updated with the work they were doing.Service: Body & TrimService: Body & Trim
Kevin Downey
4 years ago
My company switched body shops to Caliber San Jose on N. 5th St. on the recommendation of several of my team members. We could not be more pleased with our repair leader and advisor Miguel. Him, and his General Manager Jessica have really impressed me and my team.All estimates are fair and no hidden charges or last minute supplements. We are kept in the loop with repair updates constantly which makes my job a lot easier. I not only love the service, but I would take my personal care there and recommend the shop to friends. Thank you Caliber, Miguel and Jessica. I am so glad we switched to your shop!
Kirk Lingenfelter
a year ago
Rear end accident, my wife and daughter far from home and Calibur Collision took good care of them. Repair work looked great and did a good job matching paint.Service: Body & TrimService: Body & Trim
Wil Tumamao
6 years ago
Vanessa and team were very honest and flexible and showed me all details and explained the work being done! Did a great job on my bumper for my 2014 BMW 335i. No paint "bubbles" so far...I'll follow-up in the long term. Overall, recommend this location...can't speak to other Caliber locations.
Robin Schaffer
3 years ago
Provided a low/incomplete auto repair quote, then didn't complete all repairs. Got my car and repairs mixed up with another one and didn't tell me until they'd already had the car for a week. Never returned phone calls or emails when I inquired about updates. I won't be taking any vehicle here ever again if I can help it. Shortly after posting this review, I also found that Caliber Collision applied payments from my insurance company incorrectly, which means I'm paying a $720 deductible instead of the $280 I should be.
Paris Williams
2 years ago
Miguel helped me and the customer service was outstanding. He called me to update me along the way of the whole repair. I felt like he really cared about my satisfaction as a customer.
Natalie Miller
3 years ago
They are very professional and kind! They kept me informed every step of the way, and let me know every change that was made. They made sure I knew my car was in good hands, And I would recommend them to anyone.Services: Painting, Body & TrimServices: Painting, Body & Trim
Audrey Adami
a year ago
I would totally go back there - they were awesome! My car looks fantastic! The customer service was very professional and consistent. They were finished with it on time. Excellent 10 star service!Services: Painting, Body & TrimServices: Painting, Body & Trim
Mike Bush
2 years ago
Miguel and his team did an excellent job of repairing the vehicle. Updates were constant throughout the process...would definitely recommend them!Services: Painting, Body & Trim, WeldingServices: Painting, Body & Trim, Welding
Ming Cheng
a year ago
Danielle and Miguel are super stars! They took care of customers and provided high standard support. Friendly and nice staffs at Caliber!
T V
3 years ago
I called Caliber Collison and had some general questions and I spoke to Jessica. She was so professional and friendly and I really appreciate that. I will definitely be using them to repair my car.