Accessibility
- Wheelchair accessible entrance
Reviews
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
JIACHENG LIU
5 months ago
Most parts if the repair are fine. But need to be more detailed oriented. When I picked up first time. The wheel liner is still broken and it s hard to spot. It s been replaced after I came into the shop again. They fixed it in 30mins. And I also noticed the electrical wirings are not secured as I opened my hood, which is not a big deal so I just leave them like that. Don t want to go back again.Notes for folks who are coming in for repair, please examine the results carefully when you pick up your car. May sure they didn t missed any details.In the end they do get things done, but very sorry to say that I have been to better caliber collision shops than this one.Services: Painting, Body & Trim
J Z
3 weeks ago
My SUV was rear ended, and the insurance company recommended them. From the time I turned it over to the time that I picked it up was good. They completed the work earlier than expected, but they forgot to put on the stencils, they ordered the wrong set for my car, they returned the car to me with missing parts, and when shown this error "You gave us the car this way" was the response. After arguing with them they admitted to losing the parts and that they would order them and get back to me, it has been over 2 weeks and I have not heard a word.
Francis Salamanca
3 months ago
Got in a rear fender/bumper accident on 12/5/23 and had my car back by 12/18/23. Staff were very courteous and professional and quick to answer my questions and requests. They worked hand in hand with my insurance to ensure the work was done both quickly and of the highest quality. All my damaged parts were replaced and in some cases upgraded and the paint job was great too. Would trust these guys with any vehicle I have and hopefully I don t have to see these guys again soon but would gladly recommend to anyone looking for a body shop after an accident.
Josj C
a month ago
Caliber collision by far the best experience having my car at a auto shop. The best customer service always assertive and communicative step by step of the whole process. Very thankful for their service highly recommended. J.C. 10/10
Josie Bonilla
3 months ago
We just received our car that was repaired by Caliber Collision. Although it took some time, we were very happy with their service. We appreciated the fact that they took as much time as they needed to get our car done, & did not rush, just to be done with it. As our vehicle is an older model, it stands to reason, that parts are not readily at hand, & we were informed all through the process. Thank you Rhys & co-workers! KUDOS TO YOU ALL!!
Jennifer Trejo
5 months ago
They did such a great service, they kept me updated at every stage my vehicle was in. Whether it was it getting the inspection done or the actual labor to it. I appreciated them doing it because the other shop I had gone to prior to another incident never provided me with updates and it was hard to get ahold of them. I would definitely recommend this place! Also, I was able to leave my rental there which was a plus when picking up my vehicle.
Tameka Emerson
4 months ago
I am so very pleased with the Caliber Collision Company. The customer service was wonderful. They fixed my car within a week. It looks beautiful, and they detailed my truck before i picked. They will be who i call for any repairs if ever needed.
Fernando Velasquez Palacios (Pher_Palacios)
a year ago
After 2 months I pick up my car. It was a cold and rainy day on a Saturday and the shop was about to close, Justin was very friendly and had the courtesy to send me a driver to bring me to the shop. I didn't verify the job at that moment because I trusted the professional image that the staff showed and also because I was told that I could bring the car back for a detailed car Wash.The next day I decided to take a detailed look and also check the battery, because It wasn't getting any charge, and I found several parts wiggle loose with out the clippers, the new mirror doesn't look original and it's loose, there are gaps between the doors and frames, some paint imperfections, and more... I brought the car back after contacting the general manager hoping that the issues will be corrected, but it seems that the staff doesn't have proper customer service training or maybe they think that customers are stupid and unable to distinguish a good quality finished job from a sloppy loose unfinished lack of professionalism work.Services: Painting, Body & Trim
Alejandro Casillas
9 months ago
terrible job on my nissan altima bumper, some bumper areas no paint. scratches, caliber charge $$$$ us for a first class job and they give us garbage.
Michele Redel
a year ago
Working with this company was very good, this accident was a nightmare experience but not because of this company. They did everything they could to make things go right with our car. We still need a couple of more parts but they allowed us to have our car to use until those parts come in. They are backordered through Ford. Not the companies fault. Pictures show the damage and then the beautiful repair of my carServices: Tires, Steering & suspension repair, Painting, Electrical, Body & Trim, Air conditioning
Jacob Archambault
2 months ago
Great local body repair shop for Michigan city. Got replacement done through insurance claim, and process was smooth and easy. The parts look like new and the paint was well blended.
Sina Soleimany
3 months ago
SOOO many issues after getting my car back. First noticed missing mat and seat cover (and I do mean singular which is odd, Terri the lady helping dismissed me rudely but luckily Robert the manager said he would replace it as the cleaners most likely didn't put them back). Then actual repairs that were poorly done, the car doors were BOTH misaligned causing air to come in while driving, I had scratches and dents that were not repaired that should have been. The repair they did on my right wheel assembly was done wrong, a popping noise now is heard whenever the front right hits a bump, mind you they said they replaced everything...just had zero attention to detail. My car horn also now sounds completely off and when it was brought up to the manager, he told me it was not replaced. Well why was it not tested as it is extremely weak now. Mind you my car was stolen so I brought the car in for EVERYTHING to be repaired that could possibly have been due to the theft. I now have to take time out of my day, and figure out transportation to drop my car off AGAIN for them to do the repairs right this time around hopefully. Which I don't trust now and will need to get a second opinion once it is returned to me again. Absolutely THE WORST experience at a autobody shop. Their customer service is also abhorrent. Unless they show me otherwise when I bring the car back in I won't ever trust them and tell everyone not to either that I can.
Tyler Ream
2 months ago
These guys did an incredible job repairing my vehicle. They went above and beyond repairing the paint as well. They essentially detail cleaned then interior before returning it to me too! Couldn t be happier.
Adam Rodriguez
3 months ago
I always recommend Caliber Collision to everyone who has had an auto accident because they always do a great job, like the damage never even happened. This is my 2nd time using Caliber to repair my car, they always go above and beyond cleaning the outside and inside of the car and they leave it fresh as a daisy. They're always fast, kind, and on-time and always feel like I'm being taken care of and attended to. 5 stars all day.
Denise Hall
3 months ago
Great customer service from start to finish. We are very happy with the communication and how quickly our car was repaired. Kudos to Robert and Terrie For their excellent service!
JeaneLee Branscum
10 months ago
Jeff and his team did an amazing repair on my vehicle. They always kept me updated and had my vehicle done in a very timely manner!Service: PaintingService: Painting
Phillip Wolf
2 months ago
Staff was very friendly, knowledgeable, and professional. My car was ready well before I expected it. They did a fantastic job and it looked brand new.
Alexandra Christner
a month ago
The work on my vehicle was completed weeks ahead of schedule! They did an exceptional job and they kept me up to date every step of the way!
Amanda Simmons
2 months ago
Wonderful timely service. Quality work. Kept us updated several times on progress of repairs. Will definitely recommend. This is the 2nd time we needed collision repair this year. Very impressive service.
FamilyX10
3 weeks ago
Everyone was so helpful and informative. The work done was incredible. Couldn't even tell my car was hit, and they matched the paint perfectly!
Sangram Patil
6 months ago
Caliber did an outstanding job from both a technical and project management aspect. I was provided an estimate within hours of dropping the car. Eddie did a fantastic job ensuring that all impacted and adjacent areas were covered. He provided regular updates on the repair progress. Upon completion, I was able to pay the deductible, drop off the rental and pick up the car from Caliber within a span of a few minutes. Eddie's efficiency, attention to detail, and willingness to go the extra mile for the customer was a refreshing change from the status quo in the body shop industry.
E Chang
2 months ago
Thank you for your service. I got my car repair here because of my recent car accident. My car was ready few days earlier than the due date. Caliber collision washed my car. I am happy with the result because my car looks like before the car accident happened.
Saffi Said
3 months ago
My name saffi said,Last 2 weeks I took my Toyota Camry xLE 2018 for repair at Caliber Collision, they did excellent work on my car and give them 10 out of 10 on every thing from customer service to person who made the estimate to repair. Thank you.Saffi
Lourdes Douthit
9 months ago
A+++ customer service. Rhys went out of his way to make sure my truck was fixed on a timely manner. You guys are so awesome and highly recommended!Service: Steering & suspension repairService: Steering & suspension repair
Margo Gorini
5 months ago
This is the second time we have used Caliber Collision on Hillcap Ave. in San Jose. We came here again because of the great service we raced on the repair of our 1999 Ford 150 truck. The same care and concern was given to the repair of our 2018 Mercedes. This crew does exemplary work and we have been greatly pleased with the experience.Service: Body & Trim
Jonathan Oda
6 months ago
They are who they are. They went above and beyond to get me the type of repairs I wanted, but they also did a very poor job reassembling the car, and I had to call them out on it to get them to do it right. Had I not been aware or seem the mistakes they made, they would've slid them right under my nose. To their credit, when I called them out on their mistakes, they owned up to them and worked to make it right. Unfortunately that added about another month and made the whole job take about 2.5 months in total.That being said, they did a great job painting the car, they matched and blended the color well. They also only do exactly as you ask, and sometimes will forget things you mention to them if you give them a ton of details. This shop is good for the (very) average customer who needs a fast repair. Location is pretty easy to find as well.
Fredric Mora
6 months ago
They perfectly restored our Honda Odyssey after a major collision to be absolutely perfect. Always kept in touch with their texting system to manage updates. Such a pain free experience working with them. Highly recommend.Service: Body & TrimService: Body & Trim
Kevin Silveira
4 months ago
Rhys was amazing! Communicative, kept me updated on project status and issues along the way and most importantly, paid attention to all of the smallest details to make sure I was happy with my truck when it was returned.
Carrie Bailey
2 months ago
Very professional and vehicle looks great! Kept me informed throughout the entire process! Would recommend to anyone needing work done!
George David
2 years ago
I have a very good expereance with Caliber. They kept me informed on the progress of my repairs and the vehicle was deleivered as scheduled. The staff was polite and the facility was clean. The work was great and the paint matched. I would take my car there if I needed more body repairs(Which I hope does not happen LOL).Services: Steering & suspension repair, PaintingServices: Steering & suspension repair, Painting