Accessibility
- Wheelchair accessible entrance
Reviews
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Rebecca Nash
3 weeks ago
One of the best experiences we have had with a car repair shop/body shop. Our service provider was Manny. He always updated us and made sure to update the online platform with the list of repairs and timeline. When we got our car back, it looked like new! Definitely would recommend them. Thanks Manny!
Robert Munoz
2 months ago
Caliber Collision completed the service on my car with professional business like standard.They practiced great communication with me onwhen my car would be ready.All of their staff was very friendly and spoke with clarity.
Greg Knittel
4 months ago
Caliber Collision is great. Friendly staff - helpful and focused on details for best results. Called me to let me know they were waiting on some toner to correctly my paint - returned the car cleaner than I gave it to them.
Erika Almanza
3 months ago
Very friendly staff. Karina was very helpful with it all. She kept me updated when the parts arrive when the vehicle would be ready by. If it need more repairs. Very helpful. Front desk lady very friendly and helpful
Cristal Tran
11 months ago
My car was hit and so the insurance company set me up with caliber collision. I couldn't be happier, my bumper looks brand new with the repair. From the moment I stepped in the team provided great customer service! Daniel helped clarify the many questions I had regarding my service. Thank you Daniel and team!
Maricela Guerrero
2 months ago
The communication and customer service is excellent here. Very smooth transition and helpful. Marlon was exceptional in connecting me every step of the way. Thank you.
Jake Rod
2 months ago
Service was not great at first, but the manager, Manny, took care of me and went above and beyond to get my car the way it looked before the accident. I appreciated their service.
Steve Mansfield
6 months ago
First thought - clean shop area. Office personnel very nice. Thorough review of the car by the service rep. Great detail in listening to my comments. Finished vehicle looks terrific.Services: Painting, Body & TrimServices: Painting, Body & Trim
Benita Bracksher
7 months ago
My service advisor Marlon was the best. He was on time for appointment and made sure I had a rental reserved.As a matter of fact everyone was extremely nice and helpful.Thanks for making this a pleasant experience.Services: Painting, Body & TrimServices: Painting, Body & Trim
Cassandra T
8 months ago
From start to Finish I was pleased with their timely service. Daniel as renewed my faith in customer service to say the least. He always has a smile on and greets you respectfully, gave me updates throughout and went above and beyond to get my baby back to me. This was my first time having to deal with collision repairs and other party insurance and let me tell you if it wasn t for Caliber Collision and Daniel I probably would have lost my mind. He reassured me of what was going on and did what he could to help get things finalized. Couldn t have asked for a better service adviser handling care for my Jeep.Services: Tires, Painting, Body & Trim
La Toya Watkins
9 months ago
I recently had the pleasure of visiting Caliber Collision for auto body repairs, and I must say that my experience was outstanding. From the moment I walked through the doors, it was evident that everyone at the shop was dedicated to providing top-notch service. The staff was not only attentive and professional but also highly knowledgeable, making me feel confident that my car was in good hands.The customer service at Caliber Collision was truly exceptional. The staff went above and beyond to address all my concerns and answer any questions I had throughout the entire process. They took the time to explain the repair procedures and kept me informed about the progress of the work. I felt valued as a customer, and it's clear that they prioritize customer satisfaction.Moving on to the expertise of the work performed on my car, I couldn't be happier with the results. The repairs were executed with precision and attention to detail. When I got my car back, it looked as good as new. The craftsmanship was impeccable, and you couldn't even tell that my car had been involved in an accident. The quality of their work truly exceeded my expectations.One aspect that impressed me about Caliber Collision is that it is a branded nationwide shop. This means that no matter where I am, I can rely on their consistent level of service and expertise. As a result, I can confidently say that I will be a loyal customer and will always choose this auto body shop for any future car needs. Knowing that I can trust them with my vehicle gives me peace of mind.Lastly, I want to mention that the turnaround time for my car repairs was surprisingly quick. They completed the work much earlier than the estimated timeframe they initially provided. This demonstrated their efficiency and commitment to delivering prompt service without compromising the quality of their work.Overall, my experience with Caliber Collision was exceptional. The attentive and knowledgeable staff, combined with their excellent customer service and expertise in auto body repairs, left me thoroughly impressed. I highly recommend Caliber Collision to anyone in need of reliable and top-quality auto body repair services.Services: Painting, Body & Trim
Sharon Foulger
2 months ago
Karina was very helpful and patient as I worked through the repairs and interacting with my insurance company.
V Scott
a month ago
Cant go wrong with calibre. Had two repairs at two locations excellent work both times.
April M Camacho
4 months ago
Volkswagen OwnerMy car was ready byEstimated date give Marlon was the best advisor and textedMe all updates on my car thank you so much!
Yu Zhao
11 months ago
I took an walk-in to Caliber Collision last week regarding the problem I had with my Audi Q7 that the Audi dealer spent five hours and was not able to fix. Daniel came directly to help me. Daniel did an excellent job repairing my car within not more than one hour. I was extremely impressed with his professionalism and expertise. He also took the time to explain everything to me and answer any questions I had.Overall, I couldn't be happier with my experience at Caliber Collision. I highly recommend Caliber Collision and Daniel. He truly deserves five stars!
Jonathan Barron
6 months ago
Excellent, outstanding service. Very attentive to detail. Did a great job fixing my car. Restored completely from the accident.
Sylvia Tsang
5 months ago
People at the Willow Glen shop are nicer than those at the Los Gatos shop. We had the best service we've ever had at ANY kind of auto shop.
Donna Estes
11 months ago
My car had $15k in damage after being hit and Daniel took care of it like a pro!! Always kept me updated, he was easy to get a hold of and didn't hesitate in answering any of my questions. Best of all, my car was delivered on the date promised! And, the work is life time guaranteed! Highly recommend Caliber Collision.Services: Painting, Body & TrimServices: Painting, Body & Trim
David Lindsay & Patricia Kelner
10 months ago
They did what they said they would do and they did it on time. Marlon did a great job of communicating with me very step of the way from the moment he greeted me to final pick up. Also the ladies at the front desk were easy to do business with and did a solid job. Thank you.Services: Painting, Body & TrimServices: Painting, Body & Trim
Daniel Roberts
a year ago
Since the last time I had work done they have made a pretty good effort to resolve the issues outstanding on the vehicle. The manager Alexis is very good at what she does and very detailed and I respect her for that. Unfortunately there is a back order of parts in the industry that puts the repair off on time if you don't have a rental vehicle it makes it very inconvenient but that's not necessarily their fault so my previous review can be disregarded as they have made up for it. There is still room for improvement but once their personnel was filled with good people things got better. I would recommend the shop.
Sara K.
a year ago
Caliber Collision was most professional and attentive in ensuring I had the least amount of hassle in getting my car repaired. They kept in constant contact to let me know how the repairs were progressing. When I picked my car up, it was immaculatey polished and smelt like a new car. Most of all Marlon Hernandez was excellant to work with. He is truly an asset at Caliber. Thank you Marlon for providing such good customer care!Service: Painting
Bobbie Lona
5 months ago
Car looks better than new! Great staff, up to date notifications about the service.
jaqs pov
a year ago
Huge thanks to the team at caliber collision for repairing my baby! She got vandalized after a night out and she s back to brand new. Shoutout to Marlon H for being responsive reassuringthe whole time. He was very detail oriented and made me feel heard/ seen. So thank you!!
Azule M
a year ago
I came to caliber collision to have my car fixed after a minor accident. They did a excellent job and finished in a timely manner. The employees were efficient and polite. They made the whole experience easy. As a women sometimes going to shops can be intimidating but I didn t feel this way at all.Service: PaintingService: Painting
priscila caballero
9 months ago
I would recommend to take there vehicle to Daniel Flores, he is friendly and will answer any questions you have, he will try to get your vehicle as fast as he can, I am very satisfied with the job and happy to have my car back. I hightly recommend him.Thank you so much Daniel
Some Llama
2 years ago
This shop was designated for our auto collision repair by our insurance agent. The staff was courteous and professional. They explained the work they would be doing and were straight forward about the real timeframe for the repair, and then finished ahead of schedule. Throughout the process they kept us up to date. Would definitely recommend to family and friends.Service: Body & Trim
Raj R
2 years ago
I typically don't write reviews but I have to give a big shout out to the folks at Caliber Collision. We only had one car at the moment that needed fixing and with 2 kids/ school drop offs etc The staff were very empathetic and helped us get it fixed well before the promised due date and in almost like new condition. They (Jose and Salvador) kept us fully up to date of the progress and were kind enough to take care of the entire process, so it made it very easy for me and our family to coordinate the drop off/ pick up etc.Exceptional service, quality work, highly recommend.
Marie Van Fossen
2 years ago
Very happy with the service at Caliber Collision and would highly recommend them to friends and family. Jose went above and beyond to get my broken door handle fixed. He picked up the parts needed immediately after my car was inspected, and my car was finished within an hour. Amazing customer service! Thanks again guys! :)Service: Body & TrimService: Body & Trim
Baldev Grewal
5 months ago
Manny goes out of his way to ensure his customers are satisfied with the service. Thank you for all your help Manny!Services: Transmission, Tires, Steering & suspension repair, Painting, Body & TrimServices: Transmission, Tires, Steering & suspension repair, Painting, Body & Trim
Stephanie Aguilar
a year ago
This was the second time coming to caliber under statefarm, I choose this location because it is close to my work. At the shop I expressed my concern for my backup camera not working(was replaced due to accident) and vehicle being dirty inside/out. Salvador did not care at all. He mention to me that I can charge the camera at home and it would work. When I got home and did was he suggested it still does not work. I also got a text message saying it would take an extra day because the vehicle was getting cleaned, I took pictures of my vehicle at Caliber and it was truly disgusting. Typically when you go to get your vehicle repaired, the quality should be there and not have to worry about doing additional work. Salvador was very rude to me, he insisted for me not to take the survey because it would effect his pay. I don't recommend anyone to come here. If you do expect to take time taking care of what was supposed to be serviced.Services: Painting, Body & Trim