AutoNation Volvo Cars San Jose Service Center

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Rosa Laos
a month ago
The last few times I have called to make an appointment they are quick to answer and quick to give me an appointment. When I arrive at my appts the services are quick, and they provide me with a car loaner or a rental. They text you when your vehicle is ready to pick up and follow up one week later to check that your vehicle doesn't have the same problem. Thank you for your service!

  Maricela Alcala Franco
a month ago
Service is amazing! The team is organized and punctual. I was late but a young man processed my appoint and simply lined up my car. My vehicle was done within the estimated time and during my wait they offered a work station! Thank you, Sang!

  Heidi Hirahara
3 months ago
My service advisor Dan was very kind & helped me understand the process of service since this was my first time servicing my Volvo. He was very attentive & professional. Also, I got the best news from Dan when my missing set of keys worth over 1K was found by the service technician. Many thanks & appreciation.

  Fai Mui
2 months ago
Had a few text earlier to make sure they have the right model, sku and color. Good test drive and was able to answer my question. Did not waste anytime with the negotiation process, came to deal with the new car along with my older Volvo trade-in. I would say it is a pleasant experience. Would recommend them to my friends.

  Alberto Martinez
a month ago
I always go to AutoNation Volvo to do the service. This time is was easy to get available time within a week of my request.I stayed waiting for the service to be co.pleted because it takes 2-2.5 hours to do everything.After 3.5 hours I have to go to the desk to ask for an update.I wasn't impress for the lack of respect for customer's time. If they are too busy, they should book less cars or prioritize those with scheduled appointments.

  Laura Gerst
2 months ago
Excellent service! Always very quick in and out. They give a detailed explanation of the service. I appreciate having a consistent contact person each time. Emir is friendly, attentive, and professional. Highly recommend for any Volvo service needs!

  Aart Bik
2 months ago
This place is a nightmare. I have tried twice to get service for my Volvo at this center, and failed twice. The first time they had to keep my car overnight, despite keeping my side of the morning appointment, but I still found the car unserved at the end of the next day. No apologies. Quite the opposite in fact, with a rude comment when I decided to get my car back that day. The second time, again arriving in time for my appointment, I was brought into the waiting room, only to see customers arriving after me being served first. Nobody came to my help, despite a room full of service advisors, all busy on their computers while avoiding eye contact with customers at all cost. So, based on customer service alone (since I cannot speak to the actual car service ;-), I cannot recommend this place.

  Kwan-Wook Kwon
3 months ago
I took two services due to check engine lights coming-up, and it turned out to be a bad catalytic converter. Symptom was fixed by replacing it, and Minh Dang helped me for the arrangement of repair/renting a car. I appreciate his help and he was nice and kind to try to do his best to help customers.

  Jeanette Pinon
2 months ago
Every time I need to visit automation everyone is very kind and patient. The person who has helped me multiple times is Mihn. He has gone above and beyond. He constantly gave me updates on my car and communicated everything. Unfortunately the person who was originally helping me was very sick and unable to work, Mihn took over my account and did everything with grace. My car is in great shape now. Highly recommend this place.

  Lucita VasTinez
2 months ago
Pleasantly pleased. I was kept informed about the vehicle via text and email. Work was done efficiently and I drove off with car the following day. I'm very happy with the performance of the vehicle. Thank you

  Bruce Sakashita
6 days ago
Emir was a fantastic Autonation representative and kept me informed of my vehicle s progress each step of the process.

  randi cabrera
a month ago
Service agent had a very welcoming approach from the start, thanks to Dan. Even went out of his way to try and get to facilitate with my insurance provider.

  Virginia Havens
2 months ago
Minh is an excellent service advisor at Auto Nation Volvo. All service work was done to our satisfaction and in a timely manner. Even received a video of our car during servicing. Have used this service department for several years and Minh is one of the best.

  Sai Akhil
4 months ago
Worst ever, doesn't even deserve 1 star. Dropped car for service.They don't answer call. So the only way to check the status of service is to visit the showroom? Big mistake dropping car here for repairs and service.Edit: called the number, when I press 3 ( check the status of vehicle), no one is picking up the call. Worst ever

  Newsy Tu
3 months ago
Did year-end maintenance in San Jose Volvo. Understood it s busy session and advisor was always patient and responding on time.Good service!

  Kat A
a year ago
Parts & Service departments, absolutely AMAZING!Dennis (parts advisor) answered my call while I was in Elk Grove, CA in distress of need of a new wheel (tire and rim). All other locations did not have either part, but David assured me that he could order the parts asap and have it come as soon as 1-2 days. He was very transparent about the price and straightforward about what is best for my vehicle.He helped advise me that I could have a save drive home even with my spare as long as I stay under 50 mph and put the spare on the rear end of my car rather than the front where the impact took place.David along with everyone else in the parts department are so knowledgable and friendly.The service department is superr busy, but were able to replace my tire in a jiffy! I appreciate the kindness and extent they went for me to do the job. Please be patient with them as they have their hands and arms full with tasks. They replaced the tire with such thorough and precise care.I am so thankful to have David and everyone from this location help me.

  Connie Robbins
a month ago
Making my appointment for service was easy and was greeted by my service tech with a clear picture of what service was going to be done.

  Eric Castro
a month ago
Great service . The only issue is you can't contact the service advisor directly. Only through text.

  Dee Luc
2 months ago
Maintenance service only plus additional brake service. The staff did well although I have to wait for 3 hours. I still will bring my car to Volvo! Thanks

  Inga Bellamy
3 months ago
The initial repair had some issues, resulting in additional expenses, which was indeed frustrating. However, I was ultimately pleased that there was no additional charge in the end.

  Harrison Lee
a month ago
I like this place. They are not only so kind but also explain the symptom and actions needed to follow up in details. You can experience that service by yourself as well. ^^

  Leslie Black
3 weeks ago
Emir and Andy took the time to ensure my car was running like new. Thanks guys!

  Clover Codd
2 months ago
I was pleasantly surprised to get a service appointment the same week I called.

  Kerim Cakiroglu
a year ago
Accident while maintenance.My car was working well before maintenance.Don t trust them.

  tomas da cunha
a month ago
Always get great from Sang, Danny and the test of the crew at Autonation Volvo on Steven's Creek.

  Jaime Z
11 months ago
Worst customer service ever. I used to do maintenance here until I had engine failure while I was driving. And had another engine problem 2 weeks after I fixed it at this place. Since then I ve been doing maintenance elsewhere and was told the car needs a more frequent oil change.I recently received a volvo notice of oil consumption extended warranty and scheduled a test today. But when I came to the shop, jamie said what other car shop said does not qualify for raising an issue. She refused to even do a test to investigate. If car engine failed does not count for a sign I don t know what else does.At the end it turned out that I was just a few month past warranty but she refused to do the check even before she found it out.Staff was rude and irresponsible. Service is questionable. Very disappointed.

  Chris Dunn
a year ago
We've been using AutoNation Volvo for service of our Volvo vehicles for over 6 years. The service has never been that great but it has gone downhill over the years.On our most recent experience, the service manager working the car went on vacation and said a new service manager would call on Monday with an update. No call. Tuesday at noon I call and I'm told I'll get a call back by 1:30. No call. I call again around 4:30 on Tuesday, again I'm told I'll get a call back "shortly". No call Tuesday or Wednesday. I call Thursday at noon I'm told they are waiting for a Warranty approval, so I call the Warranty company directly and they had left a message approving it on Tuesday. So, I call back and actually get a service manager who says (again) that someone will call me back "shortly" to confirm everything (to which I asked for someone to call by COB). Around 4:45, still no call. So, I go in there and talk live to a service manager that tells me he will call me back the next afternoon since he is busy and the warranty places are closed now. Needless to say, I no longer believe when I'm told someone will call me back...so I called the warranty place myself and handed the phone to the service manager (shock...the warranty place was still open). I finally have a target date for getting the car back.It turns out the service manager handling my car went out of the office without actually handling off my vehicle, no forwarding of voice mail or email and no one was taking responsibility to actually handling my car...I kept getting pushed off (4 times and possibly the 5th time which I didn't let happen). I think they were just waiting for my original service manager to get back.To add insult to the whole thing...my wife brought the car in due to the AC not being cold and was told "that's just how Volvo's are" only to find out that it was actually leaking freon. Even worse, we brought it in over a year ago while it was under the original manufacturers warranty for the same AC issue only to be told nothing was wrong and we lived with it until now when we tried again.Worst customer service I've ever experienced. If you tell a customer you will call them, then you call them when you said you will....simple!

  K Hallock
3 months ago
Sang Nguyen it is Awesome. Very thorough and friendly. Great customer service.

  Tom Arms
2 months ago
Emir was comfortably helpful to us with good explanations and straight answers.

  Lucinda Davidson
7 months ago
They really don't treat you well here. This is a big reason why I had no remorse selling my volvo and buying a lexus. How they treat me at lexus is light years beyond.