Noe Valley Auto Works

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Sharon Reaves
2 months ago
I never thought I could be so excited about car maintenance but these guys are great. They truly went above and beyond to take care of me and my Mini Cooper. They removed a nail from the tire, adjusted my front bumper which hit a snag and the car was returned to me in pristine condition with a surprise interior and exterior detailing. They are trustworthy and the price can't be beat. Highly recommend!!!

  Dimitra Politi
3 days ago
Excellent, reliable, and friendly service with great value. Couldn't be happier with Sabrina and the crew at Noe Valley Auto Works! Service is easy to schedule. They have also offered ad-hoc checks before I took long car trips to ensure safety. Oh, and they wash my car when I have it serviced! And, as a bonus, they love my dog too!

  Mark Kushinsky
4 days ago
This a great spot. Fair prices and honest, friendly and courteous mechanics/staff. I live super close and it s very convenient for us. It s our go-to for basically any car related issues and oil changes

  dorotheeaves
4 months ago
I recently moved in the neighborhood and needed an oil change. I booked an appointment over the phone and had to wait 2 weeks which was completely understandable because of the holidays.I ended up getting an oil change and needing new brake pads which somehow ended up being very affordable/reasonably priced.Both services were completed in just a few hours.I think the highlight for me was the hospitality coming from Fred and his team. I ve never been to a repair shop and felt genuinely welcomed like I was here. My brother works as a mechanic out of state so I know it s a difficult job. Seeing a business where the employees are happy and enthusiastic is very touching.I noticed they had washed the outside of my car and I thought, huh, what a nice touch. And then when I went to drive away, I immediately noticed they vacuumed the inside too! Wow. I will return for any car service needs.

  Paul Brand
2 weeks ago
This has been one of the very best auto repair shops I've encountered in my decades of car ownership. They have been fair, thorough, and helpful every visit. Sabrina and Fred make going to mechanic a bit more pleasant, and I trust them which makes coming here an easy choice for me.

  Jake
4 months ago
Bring your car here. Fred and Serena are both friendly and knowledgeable service writers. They know what's going on with your car and always call during the service to let you know how it's going. Every appointment, I'm in and out same day.They do check the fluids/overall vehicle during service. They identified a small oil leak on my truck, told me to keep an eye on it but it probably wasn't worth fixing yet. I appreciate the transparency. And they've caught filters and wipers that I should have changed but hadn't gotten around to.Prices are higher than some other shops, but it's worth it to have a fair, consistent mechanic that actually picks up the phone every time you call. Plus they're right in the neighborhood!Be aware that they're usually booked out 1-2 weeks, but with a little bit of planning that's not a big deal, and it shows they have a solid customer base - because they do good work!

  Charles Howard
4 months ago
Friendly local professionals who you can really trust!And great prices on tires!I've been bringing my cars (VW, Volvo, Audi) here for at least 15 years and I've only had great experiences. Fred and Sabrina who run the place are delightful and easy to work with and really know what they are doing.They've done everything from tires to some major work, and it's all gone smoothly. I would choose them over a dealer any day.I've never once felt that anyone was misleading me into spending extra, which is often a worry for people when it comes to car maintenance. In fact the opposite is true: they will let you know when you can put something off and they will justify when you have to act immediately.Finally, they *always* clean your care inside and out, even after replacing a single tire, which I must say is a nice touch.

  The Pooch Coach (Beverly Ulbrich)
6 months ago
Friendly and helpful. I can easily stop by just to get something checked, and do all my minor repairs, oil changes, and buy my tires here. Always good service at fair prices.

  Wolfgang Weber
a month ago
Excellent service and responsive, helpful communication. It's a treat to bring my car here! Plus it's always freshly washed when I pick it up, which adds that extra touch.

  Christina Fisher
a month ago
They are TRUSTWORTHY!!!They are my "GO TO" Auto shop since 1998. Honest, reliable, and have taken great care of my cars over the past 2 decades.Christina'

  Oleg Salamatov
9 months ago
Noe Valley Auto Works is the best mechanic store in San Francisco. Sabrina and Fred will welcome you with the warmest smiles and amazing customer care. The staff is the most professional, hospitable, and professional in the whole Bay Area. I also like that they return your car after repairs clean.First, I went there because it was close to my house. Then I moved to a different part of town, but I still drive across the city to bring the car to Noe Valley Auto Works. Come and see for yourself - you will not regret it.Services: Electrical repair, Tires, Steering & suspension repair

  Sean Moreno
8 months ago
If you ve got the money to spend this is the auto repair shop for you. The staff are very friendly and they are well organized. I only used them a handful of times but they ve always been able to get me in within a week, and never had an issues with them turning the car around in the time they said.If you are more budget conscious this shop does overcharge for both parts and labor. I get the labor, we are in SF after all, but the part markups are pretty egregious. I feel like most of their customer base has the money and don t care anyway. If you can afford living in Noe Valley, you can probably afford it to get your vehicle serviced here.I was left with a bad taste and won t be back after my last visit. I took my vehicle in for two issues: a check engine light due to a bad catalytic converter and an obvious knocking noise after engine start.I approved the catalytic converter work even though it was overpriced, I expected them to overcharge. I had a bit of time pressure because the vehicle was going on a trip ~1.5 weeks after my initial appointment. I received a call from them a few days before my trip and they said they couldn t get my converter in time BUT they could get a different converter in that s only hundreds of dollars more expensive. Gee, how could I be so lucky?? I told them no because I m not going to encourage that behavior in my mechanic.I want to give my mechanic the benefit of the doubt here and assume they were really doing their best to help me. I would do that if it wasn t for the fact that my second issue was not resolved at all. The same knocking noise occurred the very first time I started it at home in the quiet. So I was close to $1000 in the hole and at least a week without a car with nothing to show for it.Two sketchy encounters in one visit for an overly large amount a money, I wasn t about to give this garage my car again to make it right on the knocking sound.If you are new to the city give them a shot for their friendliness and punctuality, but your mileage may vary.

  Jessica Dal Santo
10 months ago
Such a great experience here! I came by with an emergency repair and Fred was able to help squeeze me in. The service was excellent and I didn t feel like I was being swindled or that they were trying to sell me additional unneeded services. They also cleaned the car! I would absolutely recommend them and will be returning next time I m in need of any auto repairs.

  Mamood Mkl
2 months ago
Thank you Fred,They try to educate the customers as much as possible to get them to truly know the problem about their car,They don't try to upsell anything but to give an honest opinion about the situation and with a 100% transparency,

  Allison Thompson
10 months ago
Got a flat tire yesterday driving home from Northern CA. Made it back to SF on my spare and called Noe Valley Auto Works this AM about fixing the flat, if possible. They had me bring the tire in shortly after, and called a few hours later to say the tire could be patched. I took the car in a few hours after that. They switched out the tires, put the spare back in my SUV hatch, and then cleaned the outside AND inside of my dirty road trip car, all for the price of the tire patch. Totally above and beyond and so, so nice to work with from start to finish. THANK YOU!! You fixed the bad finish to my great road trip.

  Leo dugan
a year ago
I just visited Fred at Noe valley Auto works for the first time today... and I was blown away by the level of care and quality of service. They were flexible about my arriving a little late for an appointment, communicated in an efficient and friendly manner about what my car needed, and even cleaned up the inside AND outside of my dirty dirty vehicle just because it needed it (!!!) reasonable and transparent pricing, totally turned my day around, Five stars and I won't be going anywhere else for car service! Thank you so much!

  James Scheuermann
11 months ago
I was performing some Land Surveying work for the city of San Francisco, and I had my work truck parked right across the street from Noe Valley Auto Works with my safety amber lights on as I was parked in a loading zone while performing some work for around an hour. I guess my truck battery was on it's way out, as when I went to start it to leave the site, it was cranking too slowly to start the engine. I needed a quick battery jump from a battery jump starter pack or another vehicle. I was like oh, bummer, but then I looked across the street and was reminded there was a auto shop right there! How convenient! I politely went over and explained my situation and asked if I could borrow their battery charger or was even prepared to pay for the time required if they did not want to offer it up. The gentleman I spoke with, while he was nice, he clearly had no compassion or neighborly spirit. He basically said, he was not sure where the battery jump starter pack was (or if they even had one?) and he was not interested in helping me with a quick jump start. I then asked if there were any other shops close by and he told me there was an Autozone, but I would have to "drive" there. Umm buddy, my truck will not start, hence why I am asking for a quick favor to gain either some business or simply to be an honorable member of society. I was decently put off by this experience as I then had to call a tow truck and wait across the street from this auto shop for about 2 hours for the tow truck driver to show up and jump my car in what took all of 25 seconds or less from the tow truck driver pulling up. What reputable auto shop claims they do not have a battery jump pack or are not willing to help with a task that would have taken less than 1 minute total of their time? During my time sitting in the truck waiting for the tow company, I saw Noe Valley Auto Works walk outside to replace the windshield wipers on a customer's vehicle. So that sums it up, if you need anything more than replacing the windshield wipers on your automobile, I would take it elsewhere.

  David Seevers
a year ago
Fred and his team at Noe Valley Auto Works are fantastic. They do great work, they are reasonably priced and exceptionally easy to work with. They are also very nice people. Highly recommended!!Services: General repairs & maintenance, Auto maintenanceServices: General repairs & maintenance, Auto maintenance

  Andreas Tagger
a year ago
Top SF auto shop. Super enthusiastic and polite staff who are willing to answer questions and be straight up with you. Really appreciate getting my Lexus fixed super fast. You made Christmas special for us because now we can pick up prime rib and other groceries for our guests! THANK YOU THANK YOU. Will use again if car is in trouble.Services: Electrical repair, General repairs & maintenanceServices: Electrical repair, General repairs & maintenance

  Jordan Kreke
9 months ago
I have spent thousands here over the years. I pulled up today have them help me secure my skid plate with four new bolts (this takes ten minutes with a drill max) and was aggressively told they couldn t help me without an appointment. To quote the desk attendant she said go back to jiffy lube then effectively telling a long time customer to F off. I derive no joy from posting a one star review or hurting small business in my neighborhood, but I would hate for anyone else to be treated like I was this morning.They have forever lost my business. Don t expect neighborly treatment from these folks.*Responding to the "Response from the owner" below*Given the number of pure fallacies in your response I felt the need to address them in order.1. Jiffy lube did not break the hardware. The hardware is rusted and coroded from natural wear and tear. Jiffy lube needed to attempt to remove the skid plate to perform a routine oil change, and their team was very helpful in trying to help me remove it, but since they are not a body shop, they did not have the right tools and instead instructed me to go somewher like Noe Auto where you will have the right drill bit. Your comment telling me to "go back to jiffy lube" was not meant to be helpful. It was said in jest, and very aggressively and sarcastically.2. I did not ask you to perform any services "off the books." I very simply proposed, as an attempted compromise, if any technician found themselves with a few minutes between shifts that I would be happy to pay them for their labor. This was an in earnest offer to adquately compensate your employees for their work.3. I absolutely did not raise my voice. In fact, I rolled up my window and drove away as your front desk attendant was still shouting at me through her facemask. I rolled up my window and left specifically to avoid the confrontation that was being initiated by your staff member.4. You guys clearly do great work given your generally strong reviews. But there does appear to be a trend in your negative reviews. The common thread is that people coming by asking for help for a few minutes in good faith (i.e., the guy who needed a jump) are met with abrupt rejection. I completely understand you have a business to run and that requires organization, and ad-hoc requests throw a wrench into that (no pun intended). But, as a neighborhood shop in a tight nit community like Noe Valley, I genuinely think your business would benefit from extending a helping hand when it's just a few minutes of effort.

  Tommy Mansfield
11 months ago
The employees here are incredibly nice and friendly. They do great work, have very fair prices and I can tell by the quality of the people who work here that this is a very honest auto shop. Never have to worry about being overcharged or mislead

  Anthony Maggio
2 years ago
This is the best auto shop I've done business with. Fred and the team are so friendly and helpful. They take the time to explain everything about how your car works and they give you straight answers about what's needed - no pushy attitudes, no upsells. The car always runs great after leaving the shop and comes back cleaner than it went in.I honestly sometimes worry that they are too affordable. (Seriously, do you guys need to raise prices to keep this up? I want to keep you in business!!)This shop is so popular that they often book up weeks in advance, so you definitely need to schedule an appointment before heading in.

  Ifeatu Samuel
a year ago
I have to say, I almost thought all the glowing reviews were too good to be true. NOPE! These guys are the real deal. I have never had such superb and honest customer service in my life. Fred and the team have integrity which was so refreshing, as I've been burned in the past. I would make the trip even if I moved out of the area.BONUS: They wiped down my car too. I was shocked and pleasantly surprised!Noe Valley Auto works... keep it up!!Services: Tire rotations, Auto tire replacement

  Tom Hansen
2 months ago
I can t endorse this business highly enough. I bring my families cars here and wouldn t take them anywhere else.

  Jasmine Brackett
a year ago
I've only taken my 1999 VW Eurovan here for oil changes and to change the tires, but Jim and the staff are super friendly and efficient. They even washed and vacuumed it! The only thing is that they are busy and so often the lead time for booking in is more than a week. However, it's worth the wait. They're reasonably priced for the area and are super convenient for anyone in Noe Valley or nearby.

  Joe Hayes
2 years ago
I love these people! They are always friendly and professional. I brought my car in for an oil change and everything went beautifully. The car came out looking flawless and clean. The price was right on as well. Customer for life!Service: Oil changeService: Oil change

  Beverly Patterson
a year ago
Fabulous local auto repair shop in Noe Valley! I've been going there for over 25 years. The service is always exceptional and the folks who work there are always welcoming, knowledgeable, and thorough. I couldn't recommend Noe Valley Auto Works more.Service: General repairs & maintenanceService: General repairs & maintenance

  Tina Del Rosario
3 years ago
This place is Awesome!!!! Truly OUTSTANDING. My car is always taken care of in speedy time, best prices, and best value! The staff is so sweet, especially Sabrina and Freddy. I feel so much happier after I visit this place and my car and I feel BRAND NEW! Thank you Noe Valley Auto Shop, keep up the good work! Happy Holidays, you guys deserve it!Service: Tires

  Mike Parrish
a year ago
These folks are wonderful. Totally reliable, transparent, and personable. They will not overcharge you and they're upfront about what needs to be done now and what can wait. They don't want you spending money you don't need to spend. I trust them 100% and HIGHLY recommend them.

  Brendan Doyle
3 years ago
Excellent service and Freddie and team are fantastic work interact with! I always leave in a good mood because they are genuinely friendly to all their customers! They are very knowledgeable. My Jeep Wrangler runs smoothly after every time it leaves the shop and is very clean afterwards!