Mercedes-Benz of San Francisco

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Tara Beasley-Stansberry
a week ago
From the moment I walked through the front door, I received nothing short of a top tier level of service. When you walk into the showroom floor you soon began to realize and appreciate the Mercedes Benz brand and quality. The showroom is immaculate with a luxurious allure welcoming you into the MB of SF family. Thank you Fernando Leiva for the luxury experience.Fernando Leiva is the epitome of class, five star treatment with extensive knowledge on any vehicle in the showroom. He walked me through the entire process with integrity, a quality that is long forgotten in the car sales industry.

  Abraham Tarpeh
3 days ago
San Francisco Mercedes Benz dealership is the best in the Bay Area I recommend their services and business to anyone they knows how to take care of their customers very friendly & willing to help at all times they will work hard side by side with you to help put you in your dream car if you need a car or just thinking about getting a car San Francisco Mercedes Benz is the place to go they will take care of you & put you in something special & amazing thank again to Walter for taking care of me

  Benjamin Lau
2 days ago
I always have excellent experiences with San Francisco Mercedes. Their service department staff are kind, detail oriented, update you with the progress of your service. And even before the drop off, they will contact you to facilitate the process. The pick up and drop off processes are seamless. Highly recommended. Service provided are super!

  Jil N
3 days ago
We are impressed by the welcoming atmosphere and knowledgeable staff. Car specialist Alan Cheung, went above and beyond to ensure a seamless and personalized buying experience. Alan's professionalism, patience, and attention to detail made the entire process enjoyable and stress-free. I am absolutely delighted with my new Mercedes, and I couldn't be happier with the outstanding service I received from Alan and the team at San Francisco Mercedes.

  Terence Chesire
2 months ago
Really appreciated the convenience and ease of being able to setup my lease of an EQE 500 100% via text while traveling for business and the car was detailed and ready when I arrived at the dealership. Then the vehicle feature concierge was already super helpful the day after purchase. Thank you Michelle!

  Allison Kay
4 months ago
Don t be fooled by these fake reviews that only have 1 review on their accounts.What other customers are saying about Alessandra Allie being vindictive is true. If you re not white she will give you attitude as if you re bothering her. This is confirmed from my friends/family s treatment from her as well. Alessandra is also a little hard of hearing so you might want to speak up since she acts like she doesn t understand you when you say good morning. She and her little minions messed with my car at least on 2 separate occasions after I gave an honest feedback on how they performed ZERO SERVICE on my car.Very unprofessional and rude to be eating chick-fil-a at the front desk as you re helping people too.Avoid at all cost if you want to be treated like dirt. They re so stingy at this dealership you don t get a ride back on top of charging the highest MSRP compared to surrounding Mercedes dealerships.

  Zou Sicheng
4 months ago
Brought my 2022 E53 in for a cup holder warranty repair, they ended up messing up the center console (wrong fitment, and climate control button not working) and damaged my leather around it. They not only did not admit it, they wanted to charge me $400 for the leather repair. Not only do they not have the skills to perform the task, they also do not have the decency to fix the problem they caused. I am regretting getting the car now with this kind of service from mercedes.

  Odette Horsthuis
5 months ago
Bill in sales...... Can't say enough..... I've bought many MERCS throughout the past 15 years and without a doubt.... Truly the best customer service I've experienced..... Even after the sale he helps me with any little question or simple need with my S-Class.....5 star service.... Hands down best sales experience yet.....

  Angie Leigh
a month ago
My Service Advisor, Andre Aton provided superior outstanding customer service. He was very friendly, professional, courteous. Was very attentive to my needs and followed up with me throughout the whole week long process. I had a warranty on my A/C that stopped working and engine light came on and red malfunction light came on like a domino effect. And Service Dept took care of everything. I was very happy with the Service will definitely consider coming back when in town and would recommend.

  jeseeka vickers
a week ago
What a beautiful family staff! Lenny and Hannah are beautiful people inside and out. I was not rushed. They made the process easy and I am enjoying my new ride. Thanks guys!

  Greg Clinton
4 days ago
I've had very good experience getting my EQS serviced at Mercedes Benz of San Francisco. I especially want to acknowledge Oscar, who manages the dealership's loaner courtesy vehicles. Oscar has consistently come through for me when I've scheduled service and needed a loaner car. I'm 6'8" tall, and Oscar is very thoughtful in getting me a loaner car that I can fit in. There was also a time when I needed emergency service and wasn't able to schedule a loaner car ahead of time. Oscar was able to find me one without any advanced notice, helping to make this emergency service much less disruptive. Oscar is a great asset to SFBenz's team.

  Ashley Conte
a week ago
Steve was very informative and very easy to communicate with. The issues were diagnosed quickly. and resolved Will definitely be taking our cars here for future services. Thank you!

  Daniel Lam
a year ago
Was looking for a Mercedes after countless calls at other dealerships and met the best attitude salesman in years. I highly recommended Thomas Lee at SF Benz. Super friendly guy who doesn t take negotiations personal and happy to offer you a test drive and his time. Even though I came close in making a deal with Thomas, I valued his personality and kindness. Keep up the good work Thomas!

  Mark Brian Canlapan
8 months ago
I recently purchase my new C 300 here at SF Benz, my experince on the dealership is excellent. Everyone on their staff is great. I would HIGHLY suggest to look for Lauren if you are planning to purchase a car. She has 25 years of experience and would make sure to make your purchase easy and fun! She is also excellent in following up with her clients to make sure that they are satisfied and happy. I would also like to thank Ken, from their finance department on making sure that I get the best interest rate and deal. The service of the team is superb, and would recommend to come and shop in this dealership!

  Denis Ventsenosniy
a month ago
Absolute best experience buying a car. The entire process was smooth, efficient, and surprisingly enjoyable. It felt like a breath of fresh air compared to previous car-buying experiences.I drove off the dealership lot in my new car, knowing I had made the right choice.Thank you Hana Kamel and the entire staff for your outstanding service.

  Joseph Vattimo
a month ago
Went in to get a master key copy for my slk... Megan in the service department was outstanding! Great customer service! My key is arriving today ...very fast as well! ... BTW ...that's the best looking dealership I've ever seen....very nice! Thank you for the great service guys!

  Z Lin
3 months ago
Great experience at SF Mercedes. Tammy took same day reservation from me,and it was raining heavily that afternoon. But I got scheduled test drive without hesitation. All procedures are professional and smooth. Ease conversations with Tammy. We decided to lease the car after test drive it, and she helped us settle down all the details afterwards. Great service.

  Ms. Alicia
a month ago
Manuel "Manny" is an awesome service advisor!! He welcomes you with a warm friendly smile, always helpful, always polite. Best experiences have always been when Manny helps me. I can honestly see why my BF speaks so highly of Manny. Thank you for the wonderful service!

  Rob Nguyen
a month ago
I ve never had such a great car buying experience before. The staff from reception, sales to finance were all top notch. Huge shout out to Ricardo Dias (Sales) and Daphne Yue (Finance) for the seamless and amazingly short buying process. From credit application by text/mobile to in-vehicle app setup while waiting for finance to finalize terms, everything was quick and efficient. I can t recommend working with them enough! 5*!

  Ashim Seth
2 months ago
I recently purchased a brand new 2024 GLE 450. However, on January 17, 2024, I received a notification on my dashboard to check my brakes. This unexpected issue had me concerned, but my experience with Mercedes Benz of San Francisco has been nothing short of exceptional.I promptly took my vehicle to Mercedes Benz of San Francisco, the closest service center the same day. From the moment I arrived, I was impressed by their professionalism and efficiency. They wasted no time in accepting my car and assessing the issue.The skilled technicians at Mercedes Benz of San Francisco quickly identified and replaced a short-circuited brake pad sensor, ensuring that my vehicle was safe and roadworthy once again. What truly stood out was their remarkable turnaround time my car was ready within just one day!Throughout the entire process, I found the staff at Mercedes Benz of San Francisco to be courteous, knowledgeable, and attentive. Their commitment to providing top-notch customer service was evident at every step of the way.I am extremely grateful for the hassle-free experience I had with Mercedes Benz of San Francisco. Their prompt response, expert diagnosis, and swift resolution of the issue exceeded my expectations. I couldn't be happier with their service.Kudos to the entire team at Mercedes Benz of San Francisco for their dedication to customer satisfaction and for taking such great care of my vehicle. I can confidently say that they have won a loyal customer in me.

  M Smith
4 months ago
Didn't feel comfortable walking in. Not sure if it was my skin color, but all the looks made me uncomfortable. Let my daughter and husband walk around but I stayed in the car. Not giving my money to anyone I'm not comfortable around.

  Alex Zheng
3 months ago
Had a great experience here, working with Michelle S. to purchase my new Mercedes EV. She was extremely patient and accommodating for me, and I appreciate that she didn't pressure me to make a decision. Felt she took time to understand my needs and work with me on my unique situation.This dealership is massive, at 7 acres, they have a large selection and new building. I was impressed with the professionalism and level of service here and straightforward pricing.I'd recommend splitting the service business into a separate business pin on Google Maps so that the reviews don't mix - a lot of these reviews seem to be for the service side.

  Eli Goldstein
3 weeks ago
I brought my car in because the drive belt broke. They told me the battery and alternator needed to be replaced as well. I got a second quote and was told that the battery and alternator were fine. The mechanical shop I ended up going with replace the belt and the vehicle drives fine.Communication with the service folks was great. Unfortunately, they tried to oversell me on repairs that were not necessary.

  Tyler Crouch
3 days ago
Quoted 2.1k for service A3. Found two other shops near me who would do it for $525 / $315 - this is also around what Google tells me it should cost. This dealership seems to add a hefty bonus to markup. I would deeply question the pricing here.Update - found a place to do this service for $180! Called this Mercedes a second time to confirm their price - they quoted 1.5k. Still wildly too high! Glad I shopped around!

  Pure Flo
3 months ago
The team here is on another level they're car enthusiasts who speak my language, no pushy sales tactics, just real talk and genuine advice.Post-purchase, the service didn't skip a beat. They hooked me up with a solid maintenance plan and courtesy car whenever I'm in for a tune-up. And I appreciate the check-ins shows they're not just about making a sale.They've earned my respect and repeat business. If you want a smooth ride in the luxury car game, this is your spot.

  Safitri Bajumi
2 months ago
Absolutely amazing service!I highly recommend this place. During my visit, I had the pleasure working with William, as well as with other friendly Joseph.William, in particular, stands out for his super responsiveness. He was able to accommodate a loaner car for me at the very last minute. Fantastic service all around and very timely.

  Sal Esposito
a month ago
I m here (1 hour 20 minutes each way) due to Wennick! He alone has restored my respect to the automobile service industry.Karen the appointment coordinator as well as Andre the service advisor are also stellar.So impressed with this huge yet extremely organized facility.

  Mike Dahlin
3 months ago
Both of my concerns were addressed. The left turn signal rear light was replaced, and now works fine.The drawer underneath my radio, no longer sticks.Ali was so kind, and charged me nothing today! This made me very happy!Everyone was so friendly, and that coffee machine works great!

  George Chrysiliou
a month ago
Expedited and professional service. We have been taking our car to the SF (now in South SF) dealership for over a decade now and we never had a bad experience. Manny that helped us this last time was very knowledgeable and only recommended the necessary service.

  Tam Crayton
3 days ago
I received an offer in the mail that asked me to trade in my 2021 Coupe for a 2024 Coupe. With 0 down and they showed me two vehicles zi ABSOLUTELY fell in LOVE with just to be sooooo disappointed. I stay an 1 hour away and the time I wasted was horrible and my offer was not recognized because of mileage that wasn't even mentioned nor indicated. I am so heartbroken and sad.