Walmart Auto Care Centers

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Jesus E.
a week ago
Waiting to get assistance for an Oil change is a nightmare... apperently there was only 1 gentleman checking in vehicles and he lasted 30mins just chatting with another gentleman.When asked if I had to go inside for assistance I was told that the gentleman in the picture would assist me.When the gentleman finally decided to end his conversation I was told that I had to get out of the line and go behind two vehicles that where not even in line not to mention I was there before them.I asked to speak to a manager or supervisor and just smiled.

  Jo G
4 days ago
I brought my car in just after 7:00 am. I get notified when my car is ready at the Walmart near Highland. By 9:00 am, I walked out and saw my truck parked, I went to the cashier and payed for the service. He tells me I need to show my paperwork to the people doing the service to get my keys. They had to look for my keys. One of the guys had it in it's pocket. I was never notified my car was ready, I guess they don't send phone notifications at this Walmart. I'll go back to the other Walmart next time. This place works a lot like the dealerships and other places that are always trying to sell you more than what you are there to get.

  Mike Banuet
4 months ago
I changed my tires at Walmart. And they take forever to give you an appointment and adding to that good luck getting time to get your tires rotated. Then I purchase the tires the insurance. I got a flat tire and obviously they let me waiting for 3 hours and making me being late to work and don t event know why Walmart offer rotation of tires and tire repair services if they do not have the enough personal and time to take care of customers. Definitely Walmart is not recommended for auto care services at all!

  Juliette Zendejas
2 days ago
Great deals, employees were very helpful and friendly. Interior was kind of messy because there were pallets almost in every aisle.

  Gorkha Fash
a year ago
I ve had an oil change, tire rotation and balance for my 2021 Ram Promaster 3500 High roof Extended vehicle on 12/31/2022. The gentleman/technician(didn t ask for a name unfortunately),went above and beyond while doing tire rotation and balance. He explained to me about issues, how they fixed it and gave me recommendations. The gentleman at the check-in line was also very detail oriented, asked me how I wanted my tire rotation done. Most places don t ask this and just do front to back. Since, I knew how my previous rotation was done, I was able to explain to him how I wanted it this time. Took 2 hrs and 110.39$ for the entire service and it was worth it. And they put the tire hub caps for extra protection. I Will come back for sure and I recommend this place for similar services.

  Ismael Sandoval
4 months ago
Took my car here for the first time ever. Wake up the next day and a puddle of oil under my car. I come the next day to try and get them to fix it and they tell me I need to pay more... what a joke . Don't brig your car here. They don't care about your car. It's worth spending the extra money on a company who cares.

  Enrique Arreola (Kike)
7 months ago
Been here a couple times to get oil change and new tires. Honestly you gotta get here super early since the line gets sooo long . Honestly they need someone to be scheduling people's arrival so people can leave their car and get along with their activities during the day. It always takes me around 40mins to and 1hour for them to gather my information and put me on the line for whatever I need. That's ridiculous! it always makes me question if I ever I want to come back here and get anything done for my car. On another note the mechanic guys they do a great job is just the hassle of them scheduling someone and putting them on the line.

  ENRIQUE FERNANDEZ
a month ago
I bought tires at walmart, and I had a low leak on one of them, and they wanted me to set up an appointment, wich I thought it was ridiculous,

  Erik Sanchez
9 months ago
The auto care team are great. This goes to corporate for not allowing customers who purchased tires to be able to make an appointment to rotate tires. They only want the sale and do not care that it took from 7AM ( first customer there) took until 10:09 AM for a balance and rotate. Unacceptable and not worth the lifetime balance and rotate purchased .

  Jimmy Vargas
a month ago
Pretty slow but can't complain if the job is done right

  Theresa Hippolyte
10 months ago
I implore people to read this review. This auto center is the worst. I had oil leaking out of my gasket into my car and they never said a word. Instead they stripped my nut for the oil release. I ended up going to a mechanic and getting ny care repaired. I was very fortunate that I didn't seize the engine or cause a fire in the engine. They are irresponsible and unprofessional. The mechanics obviously don't have a good handle on how to evaluate a car. I even inquired if it was normal for oil to be inside the engine. I was assured it was fine.

  Sergio Mendez
a month ago
Incompetent auto care center, the check-in technician never took my Info and I waited for more than 30 mins.

  Andres Garcia
5 months ago
Very slow service and there was a mexican (I'm Mexican btw) who looked more mexican then the ones in apocalyptic and got mad when I spoke to him in spanish and got annoyed

  alex mendoza
a year ago
The auto employee said 1 1/2 wait (understandable) about 1 hour they took my info then nothing for another hour, then they told me to move my car so the cars behind can get serviced first idk why maybe it was there co workers or friends. And then they just left me there I did a total of 2 hours and some minutes I was trying to get there attention and I was ignored. My first and last time I ll be going here.

  Mike Snodgrass
a year ago
Over 3 and half hours for oil changeI got there at 4:15.There was around 7 cars in front of meIt took 2 hours before the guy comes to my car and I can leave keysAnother hour and half before finishedNote it was on a WednesdayUsually they are fast around hour and halfGo to jiffy lube.I had to stay, because I need oil change and jiffy lube was closed

  CESAR
10 months ago
The Vehicle Service Department was fast and efficient. Most importantly, Aaron is courteous and knowledgeable. Not pushy.Great crew

  patricia aeppli
a year ago
Don't go there! I had the worst experience! Too bad I got the warranty for my tires! It took three times to get what I paid! Got warranty for my tires and is almost impossible to get service even with an appointment! I got the worst customer service and I even got harassed by one of the employees! I wish I can get reimbursed, so I never have to return to get what I pay for it! Believe I will send an email to their corporate office!

  GARY KOWAL
5 years ago
Bought tires, Goodyear, for a very excellent price. 2 hours total time. But on last Sunday tried to get my oil changed and painted where I was told. After waiting 1 hour I went and asked his much longer. He said a couple more hours. I left. Seems it would be a good idea to tell people when there is a 3 hour wait upfront.

  Mayra Pulido
a year ago
Ok service but they have the SLOWEST worker ever! The cashier had 10 people in line and was moving so slow, it took me 35 minutes just to pay for my car that was already serviced and waiting for me outside. Also, they won't let you pay until after the work is done. They have 3 registers and only use one. Really not respectful of people's time!

  Khala Sovey
a year ago
It took 5 hours for the lowest grade oil change. Got here at 4pm, leaving after 9pm. There are literally people sleeping in the waiting area. Should have gone across the parking lot and paid the extra $40.

  Frank Chambers
6 years ago
Pleasant staff but a very long wait for 2 new tires. Arrived at 1230P on a Tuesday and nobody was in the tire line except me. The guy said a couple were ahead of me but I never seen anybody else getting tires. He told me the wait would be an hour and one half. Perhaps oil changes have priority or something but he did say that there were two separate lines for oil changes and tires. As of 220P my truck sits on the lift without any wheels on. Adding to the wait, the service manager decided to have a staff meeting that I eavesdropped on. Apparently morale was low and safety protocols were not being followed by the staff. Heard some profanity from several folks there which I see as unprofessional conduct in presence of customers. 2 hours exactly for 2 tires. Tires were fairly affordable. Customer service was pleasant but the long wait seemed unnecessary and unreasonable in my opinion.

  Mr Matt
5 years ago
It took almost 2 hours. Not only was it super slow, you could not even drop you car off and leave. You had to stay there the whole entire time. Only once my car was actually being service was I able to leave.Communication was non-existent and when my car was finally done they did not call me.

  Raul Vargas
11 months ago
Oil changes and other minor services are offered. The service is good but it will take 2 times longer than what they tell you. Grab a book or go to the movies while your car is being serviced.Update 2023: The service is worst than ever

  Sarai Guerrero
4 years ago
Great prices and wonderful staff. Yes it takes a while but for the price come on! You can do some shopping or go get a coffee. Every single time I have been here the staff is professional and courteous. I ve never had a negative experience. Thank you to everyone at the Auto Care Center!! You guys are great!!

  Corey Moore
5 years ago
I've been here on several occasions and turned around and walked out before getting service. Once I was turned away because one of the mechanics hadn't arrived because they were stuck at the border. It always seems impossible to get help waiting in lines now I'm paying attention to you I decided to start getting my oil changed somewhere else.

  Nestor Guerrero
a year ago
They take forever just to change 2 tires with an appointment I don't see what's the point of making an appointment a week before

  Jen C
5 years ago
I was on vacation when I noticed my car battery wasn't starting my car some times. Clearly it was a signal that it was time for a new battery. The people at this WalMart Auto Center we're so nice. The intake guy told me it would be about 25 minutes. I was paying for my new battery and back on the road in exactly that time.

  A D
4 years ago
Oil changes take soooo long now! The wait alone just to get someone to come to your car to get info takes 45 minutes to an hour! Then you have to go in to get paperwork done??? Then another hour or so to wait for the actual oil change??? The manager brags about being #2 in the nation. That will soon change to #2 from last if this keeps up! Walmart or WAIT-mart????

  Wendy Flanagan
6 years ago
I love Walmart. But the service on the cars be varies from hour to hour. It's first come first serve, so you never can anticipate how long you'll be there. The technicians are generally very helpful and a delight to deal with.

  Alexya Young
4 years ago
If I can put no stars, I would. I went in for an oil change and my engine light was NOT on. About 10 mins after I left, my engine light comes on and a weird noise starts coming from my engine. I call and take back my car and they "check" it. They told me it was just an air filter. Smh. Yeah right. Before I left, I checked to see if everything went back and it was okay, but it happened AGAIN. Literally 10 mins after I leave, the engine light comes on AGAIN and the noise starts AGAIN. I have never had this problem before so I know they messed up on something but just didn't want to tell me. Smh. Never going here again and DO NOT RECOMMEND.