Volkswagen of Kearny Mesa Parts Center

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  LYSA GARNETT
4 months ago
Jorge is a wonderful customer service representative. He is great at making sure what you get is what you can do. Enjoying the experience!

  justin choi
a year ago
Perfect Manager Gustavo ! He is the best of best in San Diego

  Manuel Col�n
a year ago
Stay away from this so-called company. Almost a month after my purchase and they haven t ship my order. Communication is close to cero, e-mail after email and not answers. Then I get one telling me it is shipping in two days, a week passed and nothing. Seriously after seeing all this bad reviews I don t know how they still in business. My order is 7173 btw.Shame on VW for letting this COMPANY ruing their brand.

  Matthew Cox
a year ago
Told me they would provide an Uber up to 10miles and when dropping off the car told me it was only 3miles. Seems small but knowing I'm going to be paying them $500+ and can't get my $20 uber bill is not a great start.

  Mohammad Samara M.D
a year ago
Well organized and friendly staff , seating salon is hospitable with free snacks and coffee , hard working folks ,Here the thing : needs days before your car can be looked at ! I think VW company should ease the pressure on this location via creating more VOLKS Wagon dealers in Dan Diego .

  Firas Khamo
a year ago
This is for parts department .. they have the parts but they don t have what called COMMUNICATION, CUSTOMER SERVICE or SUPPORT. I order part and left it on my bag to check other dealer, I receiver an e-mail shortly about a discount code and a 2nd e-mail and next day a 3rd e-mail with coupon code for 20% off shipping and 10% of parts, the code did not work and says expired , so I contacted the part department and the rep said he spoke with his manager (after left the call on hold ) and the manager will honor the coupon but only on shipping or parts , so I decided to go with 10% parts, he asked my for my phone number and name and said after you place the order we will apply the discount. I checked the bag and pay for parts , received confirmation e-mail and got charge full price , received the parts in couple days and called the dealer 3 times , the 1st time the guy said it s online part department and they are at lunch and will let them know , 2nd time the guy said i will transfer you and I left msg asking to call me back but no call back and 3rd time ,which is 3rd day also , same thing JUST KEEP IN KIND ONCE YOU PAY FOR IT , ITS DONE, YOU CAN NOT TALK TO ANYBODY FOR ANY SUPPORT , and also the number include on the e-mail is wrong phone number .

  Ian
3 years ago
Ordered a part from here on February 9th and paid for expedited shipping to receive it February 12th. On February 22nd I called to see why it was taking so long and I was told I would receive the part by Friday the 26th or Monday March 1st the absolute latest. When I called back on March 1st I was told that the part hasn t even been shipped yet and it would be shipped within the next two days. There s still no tracking that has been provided or anything and it s extremely frustrating to pay for expedited shipping and still not have a part nearly a month after it was ordered.

  Mike Kelly
2 years ago
We were amazed at how much we liked the food! You order food at the counter and they deliver it to your table. Price was very, reasonable, but the food far surpassed our expectations.

  Karina Waeber
3 years ago
Heartfelt THANKS to Danny and Gustavo. 10/10 Guys. I truly appreciate Danny and Gustavo for sharing honest feedback, listening, and seeking first to understand. Danny and Gustavo put people first -- both team members and customers alike. Even though I ended up not purchasing anything, I will be visiting to service my car at VW Kearny Mesa because Danny and Gustavo are there. Danny and Gustavo embody Human Kindness in business. Thank you for leading by example.

  Messias Junior
a year ago
Since you do not ship my order and do not respond to my emails, can you please cancel order 6717 and refund my card payment. Would it be asking too much?

  Edgar Maquial
a year ago
can i get my money back? I've been waiting for my order for a month, I can't even track it, order number 3500, thanks

  Isabel VaRO
2 years ago
Customer service on parts department is really disorganized. Really disappointed that VW is being represented by employees that they don t enjoy what they do that, as a result, their customer service awful.

  W�lida Policarpo
a year ago
If you are thinking of buying something for your car, stay away from this place. Bad service, bad staff.

  Fabian G
3 years ago
Worst parts service I have ever experienced, Buyer beware!!!!

  Dan Steele
3 years ago
Nice and clean...everyone is helpful and friendly.

  Mia Gina�
4 years ago
Great service! Quick too.

  Adelya T
2 years ago
Canceled the order without any explanation

  Omar Tirado
2 years ago
Expensive but good service

  Carlos Zamora
3 years ago
Nice place to make a service to your car

  Cecilia Cazares Olloqui
4 years ago
All good.

  Joann Munno
3 years ago
Great Service