O'Reilly Auto Parts

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  LANCE NOLING
4 weeks ago
Very friendly and helpful with nearly a waite.Prices are reasonable and weekly sales. You don't leave with what you went for,you end up getting cool things to make your life a bit better. Five stars fer sure.

  Pablo Villegas
a month ago
Terrible service, extreme disappointing. Apparently free windshield wiper installation with purchase only if you come before 6pm and the person at the counter isn't feeling lazy. There was nobody else in the store and I was just looking for someone with experience to help me install my windshield wipers since it was a new car but apparently I went to the wrong place.

  Jesus Herrera
5 months ago
These are the most laziest individuals I have encountered running a business. Why would they reject changing a German car battery? This is absurd. Please save yourself time and DO NOT consider coming here. I have never experienced this low customer service. Do not come here.

  Mari C.
a year ago
Auto parts employees really don t get enough credit for the stuff they put up with. A lot of customers can be really rude, and for that I really appreciate employees who are nice even when their store is understaffed and there s a line. Xavier was great and I appreciate his great service!

  izdank
8 months ago
The worker Alejandro told me I could not return my part, even though it was brand new, stating that it look used but that s exactly how I got it from the store initially avoid this store. I ll never be back.

  Nick Geraci
4 months ago
Oil change no problem do it here great price for oil.

  Chuong Huynh
a year ago
Didn't realize the headlight i bought was whiter than the standard so still yellow. It cost me $40 and it was the only option, besides brighter at $65-$70. That wasn't going to happen. However, I went on Amazon and found a comparable brand, Phillip's, $10 less and the brightness that i wanted. My bulbs were Sylvania? Don't know if i could return these because they're used now....

  Belinda Arnold
a year ago
My oil light come on as I was driving. This was the closest auto parts store to my house. I was driving like a maniac to get here before 9:00pm. Arrived at 8:57pm and they wouldn't unlock the door because they close at 9:00pm. Ok well are there other locations open late. No. We all close at 9:00pm. Which was a LIE because now I am at a location down the street that stays open till 10:00pm. I was desperate. It would of been nice for them to let me buy oil so my car engine didn t explode or something. Listen, as someone who has worked customer service, I am well aware that when folks work late and are tired, they lock up early and want to go home. I get it. But if you say you close at 9:00pm, then I expect you to stay open till 9:00pm. Lame. Will never come here again.

  Edward Owens
4 months ago
Have to pay shipping for special orders.No good

  Ventura Travels
4 years ago
I would give it ZERO stars if possible I ordered a part Friday January 17/2020 the guy said that it will be delivered Saturday 18/2020 and it will be ready to pick up after 7:10 am I showed up at 12 pm to pick it up and they tell me that my part is not in the store that they don't know where it is that it was lost or delivered to a different store and I will have to wait till 2:30 pm to see "IF" it arrives I called to around that time to see if it got delivered and I talked to Albert he gave me the worst costumer service ever ! I asked about a certain shipment and the first thing he screamed through the phone was that he didn't know and if "I wanted to talk to someone else to do they can lie to me instead." This is very unprofessional of him and shows how incompetent he is having a position where costumer service is key. Lastly I show up around 3:30 my part was still lost somewhere and they tell me now that I have to wait until 4:30 to see if my part would get delivered then. After all this I just asked for my money back. Terrible costumer service, unprofessional and incompetent staff.

  Matthew Johnson
6 years ago
Good customer service but they can't seem to get people buying simple things checked out. I don't recommend coming here expecting to grab and go. You'll grab... And stand and stand and eventually pay and leave feeling like there must have been a better way to help folks AND streamline the process.

  Danny Redmond
11 months ago
Amazing Customer service... Hard to find a parking spot --but "can't save em all Hasselhoff"

  Fernando Robles
3 years ago
O'Reilly Auto Parts store is popular and is probably the best Auto parts store there is. They're sometimes pricey, but we'll worth every penny.this perticularstore of which is just down a few blocks in City Height ..service was fast to the point. After purchasing some items for the car I was to work on. I saw my

  John Henderson
5 years ago
I recently purchased some automotive parts and was impressed by the service i received? Such as a diagnostic test preformed to analyze the computer system for defaults In on whether or not i needed to replace or repair parts on keeping on top of the way my autombiles engine function this was a blessing, but a little bit to late for me and my car it broke down before i could you the repairs done.and yes I would and I will recommend O'Reilly's you anyone who asked me for help with their vehicle.

  Fernando Robles
7 years ago
The store has a large inventory of auto parts as well as tools, and accessories. The atmosphere is clear clean. if you know what items or parts you're looking for the better. Customer service can get at times frustrating more than once I've been sold the wrong part. Make sure you have the old part to compare with new part. And, most important if you have to go there call and order parts first. Plenty parking

  abe chavez
2 years ago
This is one of my favorite O'Reilly's if you ever go here ask for the sales associate named Daniel he can help with anything he's such a great gentleman I think without him at this O'Reilly's it wouldn't be as great as it is very helpful staff I will continue going here one of our best O'Reilly's in San Diego

  Peter Ortiz
5 years ago
Staff for the most part is pretty resourceful and have helped me find parts that at times i didnt even know the name of. It also helps that they're pretty patient. Over all the parts store is always immaculate and I'm yet to stop by and see other wise.

  Jsn Salamat
3 years ago
I ordered a part, waited and 2x (one from a nearby store) the parts were damaged. In this stores case, I ordered an oil pan gasket. When they handed me the part I noticed it was open and saw it had only 2 gasket pieces for an oil pan! The manual shows 4 pieces. Had to stall my project a week more. The other store delivered a bent creased headgasket kit, which I had to wait more days for a new one.

  Vicky Garcia
2 years ago
Didnt want to check my check engine light because it was raining and badically wanted me to check it myself.seemed the guy cared more about being in his phone. It had just stopped raining enough that they could have checked.

  PlaygroundKidz Colorado
2 years ago
Visiting from out of town I have to say this is one of the dirtiest stores I've been In. They had 2 people working a gentleman and a foul mouth woman she was just cussing up a storm very rude. This store needs more than 2 people working. I will never stop by there ever.

  Ms D
4 years ago
O'Reilly's is number one for customer service, product value!!! Lorena & Carla ROCK! Their knowledge, professionalism, customer service, willingness to help, was the best I've experienced in San Diego!!! For all your vehicle parts needs with a smile & caring concern, this is where you need to go!

  Denise Ward
2 years ago
Had to continously ask for help with items I needed it. The guy on the floor was irritated with me asking for his service. The Cashier was easy going.

  Michael Fischer
a year ago
Battery died, took it in to be tested and recharged... they showed me how and why it failed and then helped me get a great replacement at a reasonable price.

  Plant Farmer
a year ago
I went to this store in order to get parts, but the service was horrible. Would not recommend Alejandro for service.

  Alex ramirez
7 years ago
Worst customer service ever. Ordered a part came back at the time given to me for arrival. Part wasn't there. Came back again for a different time that was giving to me and again the part wasn't there. So now I call to make sure my part is there and they keep me on hold for a total of 21min and 43 sec. that's outrageous. They need to work in there customer service!!!!

  Jasmin Quijada
3 years ago
I always getvgreat customer service, and all parts i have bought there for my car have been good. Just go in with your car info for what you need and they will help you out.

  Diago Fuller
a week ago
Great assistance.

  Antonio Delavega
4 years ago
I came in close to closing time with a dead battery and Pedro gave me excellent customer service provided me with a battery that I needed long me a tool with proper ID identification and gave us excellent service I just wanted to say thank you and a shout-out to Pedro

  LEIA ESTRELLA
4 years ago
My car just started trippin in the middle of the street, so I quickly pulled into o'Reilly and they charged my battery! Car worked perfect for a couple of days so I had time to go into my mechanic! Thank you o'Reillys!

  joe z
6 years ago
SAVE YOUR TIME & GO TO AUTO ZONE!!They half ass their job and are rude. Mainly the cashier girl named Nayeli not helpful at all! Instead of helping me find another oreillys with the part I need she tells me "call autozone"