Navy Exchange Car Care Center & Gas

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Thuy Nguyen
2 months ago
Worst customer service ever!! You would think that spending almost $1000 would get me better customer service. This is the FIRST place I have EVER heard of that requires you to order tires in person. They don t always answer the phone. The person I spoke to on the phone didn t tell me an important issue,, but mentioned it when I got there. She did not ask not ask for rewards number, so I lost out on my points. I went to another location to buy some tires and they were amazing. Will not be returning or recommending this place ever.

  JBUG Jones
6 months ago
The worst customer service. The women that work at the counter are so grumpy, treat customers badly, and don't even pay attention to people who are waiting in line to get assistance. Why work there if you hate your job so much?

  Marty
3 weeks ago
Joining the chorus of other folks here to comment on the pretentious, disinterested staff. Went in to ask if I could have my brakes looked at. All I got was I don t have brake today then I asked if it was possible if they could check to see if another NEX auto care center does and all I got was no . This was my first visit to this establishment and probably my last of the staff doesn t have an overhaul.

  Ruth Snipes
3 months ago
Very helpful, went when they opened for swollen lug nuts (the dealership was less than helpful) and tire rotation. Didn't take too long and the person at the counter was very helpful.

  Salma Castillo
7 months ago
Came here to get my brakes checked since they re creaking. Was told it would take about an hour or two. It s been over three hours and I m still waiting. Asked for the status twice and it wasn t until the second time someone decided to get up and find out. Then she came back to tell me that it wasn t annotated what I mentioned was the problem so they were doing a full check, and the mechanic is also on lunch. When I said I want my car back she asked someone else if that s ok. If I want my car back there s absolutely no reason why she needs to ask anyone but me. It s MY car. They still can t tell me how much longer it ll be, and my car was sitting in the lot for a little less than 3 hours before they actually began to do anything with it. If you re going to bring your car you re better off doing it before an underway, if at all.

  Chuck Allen
10 months ago
I understand being short staffed but everytime I come here. The older woman behind the counter doesn't pay attention to customers. Brought van in for tire replacement and they gave it an oil change. Don't waste you're time.

  Justin Kelly
10 months ago
Amazing staff, convenient for someone stationed here, and affordable!! They even remembered my name and cars and it had been like three months since the last time I visited. Definitely my preferred shop for maintenance.

  Cinderella Mae Marmolejo
a year ago
I was told to bring my car early coz it s first come first served. I came in at 7:00 for oil change and was told that my car should be done before lunch time. I called them at 3:00pm to ask about my car and the staff told me that it will not be done until 5:00pm. Or bring it back the next day at 0700. Definitely not coming back to this place. And don t waste your time coming in to this car center.

  Adam Emfield
a year ago
Extremely inadequate management. I needed to get my clutch fixed, no problem. I arrived at the scheduled time to find out they can't see me until tomorrow. Show back up and the scheduled time wasn't on record. Then I was informed that it would take 2 days and to come back Monday. Arrive again and they can't fix my vehicle until the next day. Look elsewhere.

  DiegoPoop
a year ago
Brought car in for oil change. They drained the oil but didn't put new oil in. I had "Low oil" errors on my car and the car's dipstick confirmed it. Put 2 quarts in myself and the errors went away.Brought my car back, explained the situation, and just wanted them to top off the oil, but they told me they were busy and to bring it back the next day.

  Sean Hart
4 years ago
Went to get my power steering fixed. They advised me I needed the rack replaced. The rack was replaced two days later, but there was absolutely no change to the status. Later, I go to a different mechanic and he says the system wasnt flushed, so there are metal shavings throughout the power steering lines, which will eventually cause another mechanical failure.Would not recommend, as their quality of work and customer service is sub par

  Kuba
3 months ago
inattentive, unreliable, uncourteous, disingenuine front desk staff.

  John Dobson
6 years ago
I am displeased with the service I received. I asked for an alignment on Friday the 22nd of September. The mechanic found the front control bushing was broken. So I picked the car up and while replacing the control arms that night, my lug nuts were hand tight. That was the first problem. So this morning I went in so they can align the front. The gentleman at the front desk told me that since I did the work he would not align the front. So I blew 75.00 on a partial alignment. I would not recommend this Auto port.

  Josh Dever
9 months ago
Got a great deal on new tires, and the alignment made a huge difference!

  F Pacheco
7 months ago
Gas is too pricey, but a little bit better than outside of the base

  The Altmans
a year ago
Went in for some brake work and they did an excellent job! They even worked me in despite being very busy.

  D S (RedPandaGi)
8 months ago
They get busy so I recommend making appt.

  Natalie Broussard
3 years ago
My alternator needed to be replaced and they had the car ready the next day! All at a reasonable price and fast service.

  Silas Bisbee
8 months ago
Great Prices but line backs up quite often

  Chris Perkins
a year ago
Professional, very helpful, will continue to get all my car work done here.

  Hakim Bristow
2 years ago
Ordered tires 6 months ago, dropped the truck off and paid. They never put the tires on smh...

  Art
a year ago
Tax free every day...great service

  Doug Lane
9 months ago
Yummo

  governor harris
8 months ago
Reliable and fast!

  Adrian Wright
6 months ago
Getting some gas

  Marco Jimenez
10 months ago
I work Here

  karym Sotelo
a year ago
The best

  Ladislao Hernandez
11 months ago
Poor service

  Scott Smith
a year ago
Great service