Mossy Ford Service

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Connor Hudgins
a week ago
I wanted to leave a 5 star review. I had popped my tire right out front of mossy ford and was able to pull my bronco into the employee parking lot before I ran out of air. It was closing time and one of the mechanics was kind enough to get the spare tire on for me and the team helped me order a tire and a tool before heading home for the day. A few days later, I came in to get the new tire put on and figured while I was in, I should get the factory recall software update done as well. When the team grabbed me and handed back my keys, everything appeared to be in order. On my ride home I realized my blinkers, wipers, and buttons on my steering wheel didn t work. I immediately made a reservation to come back the next morning to get it resolved. Saturday morning I was told they wouldn t check the car out until Monday when the electrical team was in, and was given a rental car. Wednesday they finally checked the car out and realized that the software was fine and that it was an unplugged cable that caused the issues. Obviously this is frustrating because I believe that could ve been resolved on Saturday, and the fact that I wasted to believe it would be investigated on Monday and had to wait till Wednesday for it to be looked at. Following this, I went to pay for the tool I had ordered and was now told it was $90 instead of the $25 I had been told when I asked for it to be ordered. Overall, I started out grateful for the quick service at mossy ford, but grew increasingly frustrated at the poor communication throughout this process.

  Donna Scott
6 days ago
They were able to get me in and do a quick oil change and boy did I need it. These guys are pretty easy to work with and conveniently located. They have been around for years. I was glad to get it done and I knew they would do a good job, I can always go back if things don t work out they are more than accommodating

  Moses Vaca
a week ago
Amazing costumer service. Came to my house and were extremely friendly. I needed my brand new 2023 truck back within 45 mins after a service. They came to pick it up, took it to the dealer, serviced it, and did it all within the time frame like they promised. Couldn t be happier

  trung nguyen
2 weeks ago
1st time there for a routine oil change. When I pulled up, parked and went left where the sign said SERVICE. No one was really helpful even though they saw me standing there. Finally an employee came by to help. The 3 employees that saw me standing there were didn t show any care. The helpful employee advise I was in the wrong place. Apparently the Service Desk for oil change is in the same building as PARTS. Tim was my advisor. He was honest about the pricing told me approximately ETA. Everything went pretty smooth from there thanks to Tim. That s why I gave it 5 stars.

  Baptiste Michaud
2 weeks ago
Miguel was very professional, very helpful and very available via text messages especially. He made sure that I understood everything that my car needed in order to get fixed. I recommend this dealership.

  Ruth Warburg
4 days ago
Fred is a great service advisor. He explained everything in detail, provided options, made sure my car was ready when I needed it. I would highly recommend Mossy.

  Robert Bullock
2 weeks ago
I had an oil leak which was discovered on routine maintenance and covered by my warranty. Sean gave me thorough information and did an excellent job of following through on the complex repairs. Very happy with service!

  Cameron Borch
5 days ago
Got my Ford Ranger serviced here. Vince was great, appreciate the honesty and transparency with pricing, quotes, diagnostics. Easy and quick turn around

  Joe Baeza
a week ago
I'll pass, just need radio reprogrammed and I'm told by the senior tech, that it's no doable, every other dealership said yes just not in the time frame I have available. Great can do attitude. I Should have bought a Chevrolet!!!!

  Marcie Bishop
3 days ago
The service staff were very friendly and helpful. I had a tire issue and they were able to help with that and a full service without an appointment.

  Mike Dellisant
4 days ago
My service associate Fred is a true professional. He returns calls promptly and is on top of the details. He makes the process easy.

  Christopher Jasak
a week ago
I never have to think about my Toyota tacoma,they do an incredible job keeping my car running perfectly, and keep me safe on the road.Got to say my experience is much better than the Toyota dealership,who would of thought?Also, Vince Vasquez in service should be givin a bonus for his excellence in outstanding service...If you want an I credible experience, see VINCE!!!!!Thank you guys,can't say enough about you.

  Laurie Meyer
2 weeks ago
Fantastic, friendly, fast service on my airbag recall. Love that there's a mobile option and the tech who came my office was right on time. Really impressed with Mossy!

  Scott Leightner
5 days ago
The Mossy Service Department ferreted out the issue with my infotainment system. Turns out is was a loose connection. Now I can use my truck to its fullest. Thanks!

  Rudy Laparra
2 weeks ago
Fred (Assistant Service Manager) and Mike (Service Manager) made magic happen. They were able help reduce my service cosy over 50%, which amounted to nearly over $2,000.Also, Mike s background working at other local facilities like Firestone and being a regional manager guided me through the process of replacing my clutch and flywheel assembly. It also made sense to go with Ford instead of a 3rd party simply due to comfort o knowing the parts would be from an OEM (original equipment manufacturer).ALWAYS ask for these two, as their customer service is unparalleled. Keep crushing Mossy Ford.

  Scott Kassenoff
2 weeks ago
the mobile representative was great! he was timely, courteous and knowledgeable. i will use the mobile service when possible in the future.

  JIBE CALIFORNIA
5 months ago
Simple oil change turned into 1600 dollars repair and they hold my car 3 days. Most importantly they were super relax about it. No invoice or list of repairs has been given in paperwork, no updates on Carfax as well. Avoid at any cost!!!Services: Auto maintenance, Oil changeServices: Auto maintenance, Oil change

  MELODIE BLACK
a week ago
The service department really came thru a replaced my battery same day. Thank you Freddie for ur incredible service

  TEM Mansur
a week ago
Sean immensely scheduled and fixed my F-150 truck. Great feedback too.

  Gabe Smith
a week ago
It was late in the day and was in need of replacement of fuel filters which had a pin hole in the top filter and mossy ford took care of it within a hour or two

  Raymond W
5 days ago
Another quick and efficient service appointment. The Service Manager, Ryan, was great.

  Robert Morris
5 days ago
The service was done fast and the gentleman was very nice and it was very convenient for me.

  Lisa Percival
5 days ago
Great as always. Professional; on time; reasonable estimates, no upsell

  Monse Hernandez
2 weeks ago
Robert at the service department was very nice, polite, knowledgeable, and pleasant to say the least.

  Sean Taaffe
2 weeks ago
Robert was very attentive and made sure everything I requested was taken care of

  Pacmandemic
a week ago
Quick service, and the folks I interact with are always courteous and professional.

  Bob B
2 weeks ago
Great service. They took good care of my f250.

  James Frost
8 months ago
Company Truck purchased from them. Charged me for a 4 pack of tire gauge sensors (for all 4 tires) and replaced just one of them for over $300.. Less than 6 month later the other 3 go bad. It is recommended to replace all of them at once and they charged me for the parts but never installed them. Never will a purchase another car or trust their service again

  Margaret Abercrombie
8 months ago
Called tbt service department and they hung up on me twice after it rang just a few times. Thought it was an accident the first time. Absolutely was intentional the second time. 0/5 stars if i could.

  Leroy James
a week ago
Great experience in and out in a very short period of time