Kearny Mesa Hyundai

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  jose montano
2 weeks ago
Tim helped me out and his customer service was excellent. He also helped me out in a situation of another service clerk not submitting a job for a recall and he had to submit it and it got approved to be corrected. His communication skills was great as well and he was on point informing of everything that was happening with my vehicle. Overall my experience was very pleasing.

  Anastacia R
6 days ago
I absolutely love this specific location to get my car serviced! The employees that assisted me were very friendly and attentive. Huge thank you to Nick who was very kind, helpful and informative! I really appreciate Nick for keeping in touch with updates about my car. I wish I knew the other guys name that acknowledged me and made sure I wasn t just standing there. I promise you won t be disappointed coming to this location!

  Anthony Garcia
2 months ago
Worst service representatives and management EVER.... I had all four tires replaced at this dealership on my Elantra GT around four months ago on 08/31/2023... December 20th, the front passenger tire pops from simply hitting a curb (not hard or fast at all) while parallel parking... Service rep Elijah was very useless when it came to any useful information. Rather than inform me of plus exercise the process of making a claim with the manufacturer for a replacement, he suggested for me to go to Discount Tire and purchase a separate warranty... Yesterday: the rear passenger tire popped... I took it in on a spare; and run into Elijah again... He recognizes me and becomes irate that I'm once again mentioning how the tire(s) are not lasting at all. I then express how the soonest offered time for an appointment (the next morning/today at 7:30 AM) wasn't suitable due to my work schedule. As I'm about to ask for another available time slot - "is there any other..." Elijah cuts me off instantly with "DISCOUNT TIRES!".......okay? Once again, the focus here were the time slots, but this kid was so pressed to get me out of face; and even out of Hyundai as a whole - highly suggesting me to take my business elsewhere to Discount Tires.... Elijah still for ed the appointment on me - he literally stopped talking to me, walked away, and then came back with a printed paper confirming a 7:30 appointment I never agreed to. I too gave the silent walk away and decided I'll come in at my own time, then.. I came in at 8:00AM. One male associate is properly assisting, taking photographs to process the claim, etc. Then comes his Service Manager Aric E. (no typo). Aric instantly builds bias off of my GENUINE frustration towards Eli and his handling of my service. He then refused to further assist me and states he'll call police (to which he did) if I didn't leave. I immediately call Hyundai's corporate line; and he's arrogant enough to still stand less than 2 feet away from me while running his mouth as I'm speaking the female representative over the phone. I then expressed to said female rep: "this is how Hyundai Kearny Mesa treats their customers." Aric immediately retorted, as clear as day, with: "Nope! Just YOU!" I responded back with: "oh, so you're singling me out?" Aric's response: "yup, just you." I'm SOOOOOO glad these phone calls are recorded. I escalated the complaint to DISCRIMINATION and HARASSMENT without a doubt. A simple playback of that recorded phone call is all it'll take.

  ya wei xie
4 months ago
It must be noted that you should be prepared for all losses when spending here. They always speak better than I do. I bought a car here, and it broke down the day after I bought it. It was repaired for five days and then returned to me. But it broke down again, and the time interval was less than 3 months, and the tire pressure monitoring light has been on since it was given to me. The manager has been saying that there is no way, keep your eyes open. Be prepared to lose your money, you can consider it, but when you spend money. I think you should be careful. I lost $10,000 and bought a 170,000-mile Prius. I would never recommend anyone to come here.

  Shannon Spates
2 weeks ago
I feel awful I am 2 weeks late leaving this review, this place is great! This was my first time to this dealership and was trying to find out why my car had been running rough for so long. Nick the service advisor was super helpful and after doing a diagnostic check they discovered the source of my problem and that it was under warranty!! They were very informative and helpful and the place was really beautiful! I definitely look forward to going back in the future!

  Johny Lopez
a week ago
Came to do service. Had a gentlemen try and lure me away because I didn t make an appointment . Was told I would be the last one in line to check in after appointments. I understand that and don t mind waiting but why try to deceive me have me leave? Once I asked him where s the policy regarding go walk ins for service then he went ahead and told me to wait. Why lie? Hyundai you guys have to make this service better or at least make your policy public so Hyundai owners can see where you guys only do appointments only!!

  Alexis Winberg
5 days ago
Working with Joe at Kearny Mesa Hyundai was a BREEZE!! I had such a great experience purchasing my new car. I told Joe exactly what I wanted and he made it happen, and he was more than amazing to work with! Plus, John & David in finance made all the paperwork very simple and digestible for me to fill out as a first time buyer! I would highly recommend this crew to any one of my friends!

  D'Marie Warzecha
2 weeks ago
I took my Ioniq 5 in for the recommended maintenance to Kearny Mesa Hyundai because the old dealership I usually go to is under change of management and unable to provide service I requested. Turns out that was a blessing in disguise. Service Manager Brittany McGee made me feel welcomed and valued. She took great care of me, explaining what was scheduled for my car and checked and notified me of two recalls. (The old dealership never informed me of anything) I was in and out within 90 minutes and kept informed of the progress and recommended optional work via text messages. No hard pressure on the optional work, which I appreciated. Brittany was great and I hope she will be there next time I bring my car in for the two recalls. I highly recommend Kearny Mesa Hyundai and their service department.

  JoLynn Friesz
a week ago
I am writing to express my deep disappointment with the service experience I have had at your Hyundai service department. My name is JoLynn and my vehicle, 2022 Hyundai Tucson, has been in your possession for the past 12 days. Despite this lengthy period, I have not received any communication or updates regarding the status of my car.Effective communication is a crucial aspect of any service-oriented business, and unfortunately, the lack of communication from your team has left me feeling frustrated and uninformed. As a customer, I expect to be kept informed about the progress of any repairs or maintenance being performed on my vehicle. However, the complete absence of updates from your end has left me in the dark about the status of my car and the reasons for the extended delay.I understand that unforeseen circumstances may arise that could lead to delays in servicing vehicles. However, regardless of the circumstances, it is unacceptable for a customer to be left without any information for such an extended period. Not only does this reflect poorly on the level of service provided by your department, but it also creates unnecessary stress and inconvenience for the customer.I urge you to prioritize improving communication protocols within your service department to ensure that customers are kept informed about the status of their vehicles. Additionally, I kindly request that you provide me with an update on the status of my car at your earliest convenience.It is my hope that you will take this feedback seriously and implement measures to prevent similar situations from occurring in the future. As a loyal Hyundai customer, I believe in the brand and expect a higher standard of service from its authorized service centers(I can t respond to your message @Kearnymesa Hyundai but I have tried calling the service manager twice, and have received no call back from Brian).

  Matthew Beilstein
4 months ago
This was by far the best car buying experience I ve ever had! The salesman and the finance manager were completely honest and fair with me and a pleasure to deal with. I had been to two other dealers first and was tired of the pricing games. I would recommend this dealership to anyone looking for a Hyundai in the San Diego area! Thanks!

  Emri Mor
2 months ago
I m experiencing the worst possible nightmare someone looking for a reliable vehicle could have.Purchased a month ago a certified preowned 2019 Kona, 10 days ago it wouldn t start so I tow it to the service department. So to begin with It s not something a new car Owner wants to deal with then they held the car for 10 days to switch the starter and wouldn t give a rental for the meanwhile , after picking it up today I drove less then a mile and got the check engine light on..You would think that when you buy a certified preowned from the dealership you re not gonna end up with a lemon , but looks like I was wrong.Extremely disappointed and really don t recommend them for anyone.

  q n
a week ago
Wonderful place to buy a car. Knowledgeable, friendly, and competent staff; generous discounts; and they don't force you to buy anything extra such as anti-theft systems like some other dealers.Update April 10, 2024:Staff goes above and beyond to make sure you get taken care of; would rate 6/5 if I could.

  Mitch Woodbury
a week ago
The highlight of the service experience was the first-rate customer care rendered by Service Advisor Elijah Harlow. Eli went out of his way to address an initial timing glitch (not his) and personally oversaw the adjustments to the service schedule and scope. Communication between the two service dates was continual and he could not have done more to make the visit an overall success. Please pass on our Kudos to Eli for exceptional service. Thanks.

  Marc Pirazzini
a month ago
Brought my car in and Brittany diagnosed the issue instantly, gave me a potential timeline for what to expect next. She had service with a smile from beginning to end, treated me like a friend, and made sure all my questions were answered. Everything went smoothly and exactly how she predicted. From what I saw, all her customers seemed to be satisfied with the service. Thank you Brittany for your help.

  JoLynn Friesz
a week ago
Recently got a Hyundai Tuscan.Check engine light came on. Called Hyundai to schedule an appointment. Got an appointment 5 weeks out. Dropped my car off on Wednesday, April 3 at 08:30am. Because Hyundai didn't have a diagnostic yet, I had to pay out of pocket for my rental car over at Enterprise.Wednesday & Thursday passed and I received no update on my car. Friday afternoon I still hadn't heard anything so I called a few times and finally talked to a service agent that said my car hadn't even been looked at yet. The weekend came and went, no update. Monday rolls around and I call Hyundai 3 times and left 2 messages, no update on car. I finally get a call back on Tuesday, and I find out that the no one has even looked at my car yet, so still no diagnostic...I was told on the phone they don't have enough service technicians right now, but why would you have customers drop off their cars if you don't have enough technicians? It has been 6 days, and no technician has even looked at my car yet...and this was with an appointment I made 5 weeks ago.I left a message with Brian the service manager, and waiting for a call back.Meanwhile, I am paying for a daily rental car.Extremely frustrated with this entire experience. First time working with Hyundai and it has been beyond painful. Yikes.

  Laws Edge
4 weeks ago
Purchased a vehicle yesterday from Kearny Mesa Hyundai. Best buying experience ever! Handled the initial interest and offer via email and then went to the dealership to finalize purchase. No high pressure to purchase extras I personally didn't need and the representatives I worked with were very polite. I also paid less than msrp for a 2024 hybrid! Definitely would buy again fron Kearny Mesa Hyundai.Kalen

  Nathan Espinosa
a week ago
Eli and Nick are great at customer service. Car works. No complaints.Edit update: Brand new rear driver side tire just bought from this location slowly loses pressure, no puncture. Really difficult to get a hold of a human to discuss solutions. Called got a human and then got transferred to parts and waited on hold for a half hour until I gave up, will probably have to show up in person. Sent a message through their website about my issue and was very specific and they seem to think I want to trade in my car now because of that? It's really frustrating.

  The Golden Heart
a month ago
Straightforward dealership easy to negotiate with, I did not finance with them but the finance department is very friendly too. My sales person Mo is very friendly and helpful he made sure to bring us the best deal possible on the car we purchased. I highly recommend to friends and family. Thank you

  Adriana Giuliani
a month ago
I was helped by Ramon to complete recalls on my vehicle. They were able to provide me with a high end rental vehicle in the interim with the expectation of the process taking 1-2 days. Recalls were all actually completed within 5 hours of dropping the vehicle off and I was able to comfortably return the rental and pick up my vehicle the next day after work without issue. I was offered mileage based services but declined as my vehicle had received services elsewhere recently and did not feel pressured to get any repeat unnecessary maintenance.

  nightswatch gaming inc
a month ago
It went really well. Great customer service Tom greeted me and my wife as soon as we were on the lot and he was very helpful during the whole process. We love our new car and we intend to go here in the future.

  Sergio Daley
3 weeks ago
Truly professionals. I went in there expecting a raw deal but I was pleasantly surprised by the honest and transparent treatment. I honestly recommend this dealer. I got my Hyundai Santa Fe at MSRP, minus $500 military bonus, minus $1000 since my wife wasn t totally convinced of the color. Five stars! Thanks Joe and Chase, you guys rock!!!

  Sandra Garcia
3 months ago
I know going to a dealership means wait time, but for an oil change shuldn't be more than one hour. I made an appoinment first thing in the morning on 12/09. I got there right before opening and there were only 3 vehicles ahead of me. When I finally got checked in, they told me the wait was about 2 hr! They started working on my car at 9:51 ( my car notifies me when the doors are open/close) and the "multipoint inspection" and oil change was done in less than 25 min, so how come if there were only 3 vehicles ahead of me assuming they all were getting oil changes, why it took them two hours to get to my car?On top of that they wanted $75 for a cabin filter where the value accross all auto part stores is around $12. total rip off, of course i denied the filter.1/3/24 Update: I specifically asked if they reset the oil change light and their answer was "yes they always do". well my car just turn on the light so everytime I turn on my car, I have a reminder that they don't fully do their job. I wonder if they even did the full 20 point inspection.

  Alexandra Meadows
2 months ago
Terrible experience. There was an issue with my trunk hinge & sensor, which was covered under the warranty. I made an appointment online, which was recommended for me to do by Hyundai. The next available appointment was literally 5 weeks away. Fine. I made the appointment. I arrived 10 minutes early. No one came to help me for 30 minutes. After the service associate took down my information, he told me it would be 2-3 business days to take care of this matter, since the process to diagnose it through the warranty was extensive. However, they didn t have any rental cars for me there at Hyundai and so he referred me to Enterprise down the road. BUT I would have to pay for it and call Hyundai for reimbursement claim after my vehicle was fixed. Whatever. I go to Enterprise and rent a car for 2 days. On the third day, no one from Hyundai calls me. I attempted to call and text the service associate numerous times to get the status of my car. Nothing. So I called Enterprise to extend my rental (Enterprise was great the whole time). The 4th day comes, and I still haven t heard from Hyundai. I literally called and waited 35 minutes when someone finally picked up the phone and hung up. I called again this time to a different department to see if someone could get me through to service. A sweet young gal helped me out and told me she was escalating it to management who would call me back. She apologized for the person that hung up on me. An hour lady, I got a text from the service associate that they were hoping to get my car done by the end of the day or in the morning (so much for 2-3 business days). Since the end of day was literally 2 hours from that point, I called Enterprise again to extend as I knew there was no way I would get my car back in two hours. Finally, the next morning at about 10:30, I got a text that my car was ready. I drop off my rental at Enterprise easily and quickly, get to Hyundai, and have to wait AGAIN for 20 minutes just to get someone to help me. Finally, someone gave me my paperwork and my keys but gave me absolutely no instructions on how to get my rental car reimbursed. What a disaster. I will definitely plan on looking into another Hyundai dealership to take my car to while it s still under warranty because this level of customer service is maddening.

  Curran Lynn
a month ago
While the service provided and the friendliness of the staff were excellent, there was a discrepancy between the information provided during the scheduling (phone call) of my warranty appointment and the actual procedures at the location. I was initially informed that a loaner car would be available and that the security update wouldn't take all day. However, upon arrival, I was informed otherwise by the staff at the location. Despite this miscommunication, the staff member I interacted with was professional and understanding. She clarified that the schedulers aren't authorized to guarantee specific services or timelines. Despite originally planning to wait, I ended up waiting around 1.5-2 hours for the security update/patch to be completed. However, the staff did their best to expedite the process. Overall, while there was a miscommunication, the service was still satisfactory, and the staff were accommodating.

  Rodrigo Jacobo
3 days ago
I had been searching for a work truck and saw online that they had exactly what I wad looking for. Went into the dealership to ask about the truck and was helped by Chris, a cheerful guy and patiently addressed all my questions. They had the truck and were getting it ready to be sold. Was told to come in another day to check it out. We agreed and went in 2 days later. The truck was great! This time we were helped by John, splendid fellow, who didnt mind staying late to make sure we were satisfied. We made a deal, super easy, they didnt have any markups, they didnt try to sell me useless tech or insurances. A straight deal only for the car we wanted. I recommend checking these guys out for a hassle-free car-buying experience!

  Zachary Rickabaugh
2 weeks ago
Bought at 2024 Ioniq 5 yesterday from here. Absolutely wonderful buying experience. Communicated well and made the buying process very easy. Great service from John Fenn. Definitely didn't feel pressured in a way that made me feel uncomfortable like the experiences I have had with other dealerships.Highly recommend you go to John for your next purchase!

  Chris Carpenter
2 months ago
We bought our 2023 Santa Fe there, so we came back for the first service.We pulled up in the service area and waited a little, no one greeted us. So our family went inside. A woman working behind the desk looked annoyed we came in and told our family to go back outside and wait by the car.There were two other service reps working behind the counter but had no customers. We went back out and waited another 5 minutes and then one of the other two service reps (nick) came out to help us.Nick was friendly. I stated our appointment was for the first oil change and was told it would be around 90 minutes over the phone. Nick replied it would be around 90 min to 2 1/2 hours.I then mentioned 2 1/2 seemed an excessive amount of time which Nick replied, they shouldn't be scheduling appointments at 1230pm when people are at lunch.Nick mentioned they only have a one way drive you service, so no there and back and had lost the shuttle driver with no replacement. So we could be driven somewhere locally but not picked up.Surrounding the dealership is many, many Korean food places.. so go there hungry if expecting to wait more than a couple of hours.The customer waiting area had TV with G rated programming and a large coffee/tea machine with condiments bar. There are plugs for phone/laptops.The place looked remodeled since our purchase a year ago. The service desk was being rebuild as apparently a car had plowed through the service wall and destroyed it.Our vehicles was ultimately serviced much quicker than time quoted, which was great news and not expected. And again, Nick was pleasant to deal with when exiting.

  Katie Gallagher
a year ago
Tom is the MAN!!! We came here after having a pretty bad experience elsewhere. Tom was full of energy, extremely informative and knowledgeable, and really took care of us. We test drove multiple things and discussed what was important to us. We felt comfortable, laughed the entire time, and really felt like we were valued customers. We will definitely keep coming back and fully recommend this Hyundai. Ask for Tom!

  Joel Meirovitz
a month ago
Took car her for maintenance. Staff was very polite, but it really shouldn t take almost 2 hours for an oil change. Something in the process isn t working correctly. Since my car has GPS, I watched as it was taken to a parking lot beside the dealership when it was finished. It sat there for about 30 minutes before I was told it was ready. It also took 20 minutes to get checked in. Seems like the overall experience could be improved if communication between teams was tightened up a bit.

  Adam Stewart
a week ago
Overall good service from the Team at Kearny Mesa Hyundia. I do however wish the people that answer the phones to schedule the appointments worked with the dealership they tend to schedule you without communicating with the maintenance department to determine if the will even have time to get to your vehicle that day or not.