Kearny Mesa Acura Service and Parts

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Jace Sandell
2 weeks ago
Mike is awesome. He s very straight forward and honest about what s going on with your vehicle. They do a very thorough job in every department. Definitely an awesome dealership!

  Kenneth Duffy
3 months ago
Mike Fentress has been our service coordinator for years and he's the best I've ever had for any make of car. Great communication, lays out the facts, and makes it clear what really is essential and what's not. We have always felt he treated us fairly, which is the not something we've been accustomed to with auto service managers.

  Yulianna Lyanskaya
3 months ago
I have always had great experience with Acura services. The Kearny Mesa location with Mike as a service specialist, is exceptionally thoughtful, accommodating and friendly! From the moment I dropped off the car, during the service the communication was on point. At the time of pick up of the vehicle, I received a very clear, point by point printed out report of what was done, what needs to be looked later. Thank you team!

  Marco Romero
2 weeks ago
I ve had my Acura for just over 6 months now. Ruben took care of me when choosing the perfect RDX for me and now Alex handles all my service needs. Both of these guys are great at their jobs. Timely, professional and informative.

  JP Menvielle
2 months ago
Follow-up review re follow-up appt for my TL. Excellent customer service, transparency and continuity. Video link was received re recommended repairs- service advisor Alex kept me updated with direct texts, no work was performed unless I agreed and all repairs and estimated costs were thoroughly discussed beforehand. Upon completion, maintenance technician Garrison delivered vehicle to me in the waiting bay and advised with an exit summary. Thank you KM Acura!

  Delia Victorino
2 months ago
I love Kearny Mesa Acura! Been an Acura family since 2006 and a lot of that has to do with the service and quality. Mike is amazing and I trust he ensures our cars are running as safely as possible. I also never feel like I m paying more than I should.

  Michael Hampson
3 months ago
I have been taking my Acura to Kearny Mesa Acura since I've owned my Acura and I really like their service. This is because my service guy Mike, always takes care of my car and provides me with upcoming service items so I know what components will need to replaced in the future. Every employee that I have contact with when I'm there, are extremely nice and very customer service oriented.

  Steve Calderone
a month ago
My situation/ service did not come without its challenges. Leo and team did everything they could to produce the best outcome possible. While I don t always show it or say it, I was very pleased with the team and the service regardless of the many issues and unexpected costs. Kudos to the KM team!

  Chad Carnevale
a month ago
Excellent experience from start to finish. Alex took care of us and kept us updated on exactly what was going on. The parts showed up quickly and the service was done quickly as well.

  E Graze
3 months ago
Leo clearly communicated what the tecnician did to troubleshoot the issue with my car and the recommended future services. I appreciate that he did not try to push additional services on me. On a side note, Kearny no longer offers a car wash with service...a customer perk that was appreciated and will be missed.

  Maria Prieto
4 months ago
Mike and the technician who worked on my car has been great! They figured out what was wrong and fixed it in a timely manner. Mike has always been friendly and helpful. He always answers all of my questions which is much appreciated.

  Douglas Coe
3 months ago
Fortunately, MIKE has been my service specialist for many years. He exemplifies the very meaning of customer service. Mike has the patient temperament to deal with people s car problems all day and treat the last customer with the same courtesy as he did the first one of the day.

  Shannon Powers-Hereford
6 months ago
I came in as a walk in for a maintenance service on a work day. The greeter was very sweet and the service technician was extremely efficient and helpful. I then shuttled back to work with the young man who greeted me. Everyone was extremely polite and professional and had my car done in less than 2 hours. I was able to a pay online and sign my documents before picking up my car (which I love) and was out of there in no time. Thanks for an easy experience.

  Colonialjordan203
5 months ago
Came in for a big 100,000 mile service. Was promised a short turn around but was unfortunately delayed by constantly finding problem after problem. Luckily the team was able to help me out with a loaner to take my kids around with as well as helped with gas. All which were helpful since I had stopped in on the day it was meant to be done and it wasn t ready. My only complaint would be that they over promised and under delivered but because they made up for it, in other ways - it was remedied correctly and efficiently. I believe it was Leo who was helping me, he was very available and super understanding of the situation.Services: Air & cabin filter replacement, Brakes, Brake service & repair, Oil change

  Natalie Fulton
2 months ago
Super friendly experience and very professional. Kept up to date on progress of vehicle and honest about what needed to be fixed and what could wait. Nice little waiting area!

  Danica Small
3 months ago
I have a 2019 Acura RDX and one morning the engine started shaking and a couple warnings came up on my screen about not accelerating or breaking too fast. I got it towed to Acura in Kearny Mesa and the customer service in service and parts was great. Mike Fentress helped us the whole time and he was so patient and kept us updated the whole time the car was in the shop. He answered all our questions and always made sure to call us back if he missed our call. He was transparent about everything. I would definitely go back again if I needed more repairs.

  Robert Kodama
3 months ago
Alex is a great Service Representative. He kept me informed and advised without trying to upsell unnecessarily. The work was completed in a timely manner.

  Ernesto Gervacio
2 months ago
I ve been going to Kearny Mesa Acura Services for my RDX 2015 maintenance for years and my experiences with them is always outstanding and satisfying. Mike Fentress gives a full detail of my car needs and cost. He gives updates of when will my car will done during my time waiting at the customer lounge area. Thank you Mike and the Kearny Mesa Acura Service team for doing great job.

  David WT
2 months ago
Leo clearly explained what needed to be done to my car so it would be running smoothly again. Service was great, loaner was provided. Very happy.

  Sokoi Tong
2 months ago
I have service with Leo. Leo and his Technician Lina found out what wrong with my car and they took care of it. Thanks for both of them. I have AAA member, Leo able to give me some discount on the service on that day. I appreciate it.

  Geraldine Dorfi
4 months ago
Everyone is courteous and professional, wanting to help in anything they can. Alex was great and Kathy is a gem. It's because of them and their excellent service that I keep buying Acuras!

  Nirmal Patel
3 months ago
Mike Frentress is the best service manager I know. He ensures that I have a loaner vehicle available and communicates the status of my vehicle throughout the service . Great service department .

  Oscar Gil
3 months ago
Alex's excellent communication and professionalism have instilled my confidence not just in the Acura brand, but specifically in this dealership. I consistently experience a prioritized and customer-centric approach.

  Monica Lee
2 months ago
In Jan 30,2024 Alex and his team were able to troubleshoot an issue I thought I was having with my right speaker. As it turned out their expertise found everything to be fine and another issue resolved the matter. I always appreciate Alex s professionalism and he and his service team s commitment at Kearney Mesa Acura for their excellence in making my Type- S always run at Top performance. Thank You, Alex and Team. I highly Recommend them and Kearney Mesa Acura. Monica Lee- Type-S Owner

  Kathy Kaleka
4 months ago
Leo did a great job of keeping me informed about what was going on with my car. Services were done in a timely manner. Loaner car was offered.

  Tom Rudowicz
5 months ago
Been using their service department all along for my 2012 MDX. They are very professional and will review all your past service work so that they don't try and redo service if it has already been done. Always let me know in advance of updates, for example; you will need new tires in 9-12 months so that I can plan financially.

  Patty Jensen
a month ago
Excellent experience. Mike Fentress, my service advisor, is helpful and knowledgeable and always does a great job when I come in for service. This was a routine maintenance but they were quick and my car was in and out in less than 90 minutes! Highly recommend Kearny Mesa Acura service department.Returned on 2/13/24 for the next routine maintenance. KM Acura service department was great, and my service advisor, Mike Fentress, was very helpful. Especially liked the video the tech sent me going over the inspection process specific to my vehicle. Great idea! Will continue to recommend KM Acura service team.Services: Tires, Oil change

  Luis Vasquez
8 months ago
I own a BMW and have never been treated as good as Kearny Mesa Acura did. Top notch service and very knowledgeable. Wish I could bring all my vehicles here.

  Alan Collins
2 months ago
Mike took care of me right away. After servicing my vehicle, he went over the results of the visit in detail. His attention to detail was much appreciated.

  Randee Friedman
3 months ago
The service was efficient. My service person Mike was attentive and made good suggestions. I've been having my Acura service here for years and appreciate the good service