Ferrari & Maserati of San Diego Service & Parts Center

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Marshall Corrie
2 years ago
DEFINITELY a place to go for down to earth customer service. Nothing but a strong welcome feeling. Murray (sales executive) is incredible. Thank you.

  Sean Laflin
5 years ago
With many years of dealing with service staff, Nick Dwyer really stands out. He listens attentively, catches the subtly of issues and is diligent to make sure the details get handled.

  Angel Delagrammaticas
5 years ago
The personalized service received by Diana Marenco, service advisor, at the newly opened Maserati of San Diego exceeded all expectations. She kept me well informed about the progress of my service, respected my time, efficiently provided me with a rental, and made sure my vehicle was washed and cleaned before pick up. The facility is beautiful and the attention to detail, care, and respect that Diana provided was much appreciated.

  Colin Sokol
5 years ago
I have dealt with three dealerships in the time that I have had my ghibli and San Diego is one of them. Up until this last experience dealing with Diana Marenco I can t say that any of them stood out or that I would have given them a rating over three stars.I took my car in for its 30,000 mike service two days ago and it was by far the best experience I ve had at a Maserati dealership to date!!!Diana was very welcoming, knowledgeable, and completely costumer service based! She had me in and out of there as quickly as possible, so that the process didn t interrupt my time any more than it had to, but at the same time did not rush me or give me a sense that she was trying to get rid of me for her purposes. She had a loner car ready and waiting for my departure and it was another Maserati, not a cheap, filthy, low end car from enterprise, which has been given to me in the past. Not to mention the extra time that is wasted being shuttled to enterprise in order to get the rental.Her communication was great throughout the entire process and when my car was ready for pick up she had it washed and ready for me to drive off when I got there, again another first.While I was there I also talked to her about the purchase of a GT that I intend to buy in the next year or so and she was able to answer every question I had about the car and the cost that comes along with owning it.I believe she is creating a great new culture at San Diego Maserati and because of my last experience with her I will continue to bring my car there for all of its needs.I could not be happier with my last experience and it s all thanks to Diana. Hope you get the art we talked about for your office walls soon

  Anwar Imani
6 years ago
After several aftermarket modifications, my Ferrari 488 kept displaying a few sensor malfunctions. Nick Dwyer at Ferrari service had my car completely fixed and back to me running better than ever in less than 12 hours. He s very hospitable and the knowledgeable as well. My go-to for all Ferrari needs.

  Sezgin Sezer
3 years ago
Worst Car Service Experience Ever - Multiple TimesI have been to the Maserati Service four times so far. Except the first one, all of the rest were very bad experiences . I have tried giving them another chance, and every time I went back there and I realized it was another mistake.You would expect a good service from a brand like Maserati, but their personal does not seem to be trained well enough to know about on their own vehicles, and also they have no idea about providing a high quality service to their customers. This San Diego Maserati Service is not representing the Maserati brand at all.I have worked for high end luxury hotels as a VIP Manager, and I know what it takes to provide a good service. Attention to detail, meeting expectations and making sure your clients happy and satisfied, that is it! It is really not a rocket science.The Quality of Service - One StarStaff Behavior - One StarStaff Knowledge - One StarMeeting Expectations - One StarProfessionalism - One Star1- They changed my my rear tires and windshield. When I got my car back windshield wiper was ripped and the window tint had dents in two different places, and center console lid latch was broken.I called them right away, and went back to the dealership in the following day. The staff member told me they are not responsible for any of them. I clearly stated that they changed my windshield and they ripped off the windshield wiper, and he did not seem to care and accept it. He did not even offer to change the wipers. Ridiculously the worst service ever!2- I went there for the second time to ask for the tire change. When I was there I told them about my experience last time. The manager came and brought a windshield wiper, he installed it. I thought things were changing and they were going to provide me a good service.After I left I turned the wipers on and I was trying to clean the windshield and it was worse than before. I took it to Autozone to get the part myself, then staff member at auto zone said that they did not take the plastic protector piece from the wiper. It is ridiculous that Certified Maserati Service Manager is not capable of being able know to take off the plastic piece from the wiper when he installed it. Huge disappointment!3- I called them regarding the steering wheel fluid, and they told me to use CHF S11 on the phone. I was at the Autozone and bought it right away and put it in. I drove to my office and an hour later I get a call from the Maserati dealership and staff member said that that was the wrong one and I should use Shell Spirax S1 GTF . Seriously??? This is the service you guys provide? They are not knowledgable enough to know what to use and what to recommend for their own cars.Wrong information, wrong implementation, no customer satisfaction, no professionalism, no quality service!!!Service: Brake service & repair

  MRTIN KUPER
5 years ago
Diana Marneco was excellent, her follow up with the warranty repair was fast , she called when it was approved, got me right in , and repairs were done before I had time to finish my lunch ! Again fantastic customer service, she is a keeper

  Jacquie Willhoite
5 years ago
Excellent Service - I've been to many dealerships and this by far was the best experience I've had. Service was done on time and everything was done very efficiently, thanks to Diana Marenco. The new location is AMAZING, as well! Thank you.

  Sheldon Ostroff
5 years ago
I am a long time Ferrari enthusiast, having owned more than 12 Ferraris. I currently own a 2015 458 spider which I enjoy immensely. I recently brought my 458 to the San Diego Ferrari service department for an annual service. I was greeted by Nick Dwyer, a service adviser, immediately upon my arrival.Nick was prepared for my arrival, had the relevant paper work available for my review and signature and inquired about the condition of the vehicle. Nick promptly arranged for a driver to return me to my office. Before departing the service center, Nick advised me of the time my 458 would be ready for pick the following day.As promised, my 458 was available for pick-up when I arrived at the dealership and was presented to me in pristinely washed condition. Nick advised me that the car was free of any need for repair. He advised my that the tire and brakes were in near new condition and we discussed meeting again next year for the annual service.Overall, my experience with Nick was exemplary. I would recommend Nick highly to anyone in need of a Ferrari Service Advisor.

  Madhu Arora
6 years ago
I had an excellent experience. Nick Dwyer always goes above and way beyond to be accommodating, helpful and professional!! He is an asset to the Ferrari & Maserati of San Diego Service and Parts Center.

  Anne Sabala
5 years ago
Diana was ready when I arrived first thing in the morning. My car was ready on time and was ready at the promised time when I went to pick it up. She took great care of me.

  Lorraine Yapps Cohen
5 years ago
My Ferrari required a smog check. Not knowing where to go for that, I asked Larry Suarez, Service Manager, whether his shop does that. He said they use Prestige but offered to handle that for me. Feeling like a do-it-yourself Girl Scout, I went to Prestige to be told their smogger was broken and would not be fixed for 2 weeks. I called Larry and asked him to handle what a grown-up Girl Scout couldn't.My usual practice is to call Larry first for anything having to do with my Ferraris, including referrals for Fiat service. I will never any more deviate from that practice of calling Larry first.In the past, also Nick Dwyer, Dale Gagner, Amanda, Matt Bang, and Alex have been helpful with all kinds of car stuff including Careesa for including me in marketing events. All feel like family to me.

  brandon laguatan
3 years ago
You just walk into a plethora of jaw dropping high performance exotic cars. They have old and they have new ferraris in the shop and the show room is breath taking with the various models of the Italian ferrari. Great staff

  Dennis Patterson
6 years ago
Nick Dwyer went well beyond three other Maserati dealers in three states by filing my insurance company claims sold to me by Walnut Creek Maserati. The coverage was poor in all policies but he was able to get two tires replaced that were damage. The other service departments in the other states said it was worthless and refused to follow up, some did not return my call.

  T Rick
6 years ago
Mediocre facility and experience, nothing like BMW or Mercedes service experience. I've called the service department twice in the last month to schedule routine maintenance. No one answers the phone or calls me back after I leave a message.

  Ed Adel Oro (Ed)
5 years ago
I'm not going to talk about service I will talk about magnificent technology the way they build this vehicles absolutely magnificent there is one issue we can drive in California over 80 mile otherwise end up in the jail or you will pay for the ticket into to the rest of your life but it's worth it two drives wonderful car like that

  R R
5 years ago
Amazing service every time!! Nick, Diana and Larry are the best, thank you for always taking good care of me and my cars!!

  Daniel Roy
3 years ago
The toy store for grown ups... Great people and true Ferrari enthusiasts they are the best of the best. Make sure to ask for Murray he really knows his stuff

  Joey Vizcarra
7 years ago
Larry a true professional and his crew very knowledgeable.I'm very impressed by how thoughtful and caring they are with there customers!

  Louis Rodriguez
6 years ago
Love the new facility! Larry and Nick took care of me. First class all the way!

  Janet Castro
5 years ago
I own a Maserati Ghibli, my experience with maserati San Diego service was no fun! I will not recommend them, they are terrible and have no customer service skills.

  Gordon Hayward
5 years ago
Nick Dwyer was very helpful and made it a quick and easy experience.

  Linda Lee
5 years ago
Had great work done by Diana Marenco, would highly recommend

  Jesus Invests
2 years ago
Great experience, great staff. Lots of help

  Tracy S.
5 years ago
Maserati service center was very fast, very helpful, thanks to Diana Marenco.

  Ashraf Fanous
a year ago
Great service, Nick is amazing

  Inspira Mexico
2 years ago
As always great service, great communication.

  Tom Blitch
6 years ago
Grand opening was nice I had a good time

  Snaple Jojolah
7 years ago
Who doesn't love a FerrariTo bad the service department isn't too organized

  Paul Reklai
6 years ago
Very expensive car and friendly people