Accessibility
- Wheelchair accessible entrance
Reviews
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Robert G
3 weeks ago
2 experiences with the shop within 2 months -- first after a hit and run and then after our car was hit in a parking lot. They did such a great job the first time, there was no doubt in our minds about going back when the car was hit a second time. The work that was done was on time and very professional and our service advisor, Randy, was great at keeping us updated.
Megan King
3 months ago
I have gone to other Caliber locations and have had wonderful experiences, but this one is not it. They did not communicate well with me or my insurance. I was left at the rental agency without a reservation (even though I was told they made one) and at the end, they tried to charge me for my deductible when I was not responsible for it. On top of that, they did not fix part of my car and some of the parts they did fix were sloppy, requiring me to take my car back. When I asked about why a part wasn t fixed, I didn t get a straight answer nor an apology. Caliber in Mission Valley is much better with much nicer staff.
Chris Wojdak
a month ago
I took my car in to Caliber to repair my bumper after someone hit it. Car stuff really stresses me out, and I was so apprehensive I had been putting it off for a while. "O" Oumhanny was my service supervisor and she was phenomenal! She communicated clearly with me throughout the process and handled everything for me, so all I had to do was pick up my car, good as new. I'm very happy!
Alessandro Quinto Molero
a month ago
It is amazing how these kinds of services are supposed to help us with our issues, that they promise us to give us excellent services, that will do the possible to solve and repair our problem, but they just want to get money in any way. The rear bumper of my Car was damaged and they just had to change that part, the car worked perfectly, and all that and they wanted to charge over 10 thousands for everything; but they started saying things like the car has to be in total loss, it was ridiculous. Supposedly things in the interior that were damaged, and others things. The overprice and the exaggeration of the things to get money for them is very noticeable and I just have the thing that they just want to leave someone without a car instead of helping them. Lamentable this situation and this company.
sandy ellis
2 months ago
I've never had to use Caliber Collision before but I had a great experience. They made me feel very comfortable handing over my car. They kept me updated all the way through the process. Great service! If ever needed, I will definitely recommend them.
Karen L
2 months ago
Perfect results and excellent customer service! Every step in the process of repairing my vehicle was explained and I couldn t be happier with the results. Caliber exceeded my expectation's; matching the paint color exactly and repairing the damaged parts quickly and efficiently.
Nardeen Kaldas
5 months ago
From the start, I knew that my car was in good hands. Not only O was professional and kind, she made me feel very comfortable and updated throughout the whole process. She explained everything thoroughly and made sure I had no questions. Hopefully I never have to go back, but if I do, I know where to go. Highly recommend!!
Brett Seeman
4 months ago
I had a great experience with my car repair. Randy was awesome and came through on everything. The car was ready before the scheduled completion date, and I was kept in the loop throughout the process. Thank you for a pleasant experience. Highly recommended!
Margot Moret
a month ago
Guillermo and the entire Caliber team went above and beyond to make the repair process seamless. The communication through the entire process was top notch and our vehicle left their shop looking brand new. I can t recommend them enough!
Jacquelyn Walo
5 months ago
Caliber Collision in downtown San Diego did a great job!The staff is very professional, warm, and friendly. I was dreading having to hand over my car, get the rental, blah blah blah, but honestly, they made it super easy. I was pleasantly surprised at how easy it was- they even returned the rental on my behalf! They also didn't make me feel dumb for my car accident or didn't act hyperbolic or like it was catastrophic, which was refreshing. I never felt forced or annoyed, and very very happy I went ahead with the repairs with them.
Angelica Perez
2 months ago
GREAT CUSTOMER SERVICE!! It is so hard to find good service these days, but everyone was so nice and super helpful. The Service team explained everything to me in full detail, so I knew exactly what to expect from the extent of the work to the timeline of completion. 10/10 Recommend!
Peter Schrock
5 months ago
Completely satisfied with the service I received at Caliber. Easy dropoff, superb communication throughout the process, and convenient pickup (they returned my rental car for me). Friendly, professional, and great quality work. Highly recommended.
Kiki
8 months ago
I am impressed. Great communication from Malinda and my car looks beautiful and runs great so far. The entire process besides being hit while parked has been easy and smooth. I m grateful as it was already stressful. From the initial tow to the first caliber collision to a different location more equipped to accommodate my particular damage has been excellent. The text updates were super. Ive been in the know the entire time with location of my vehicle to the repairs needed, to the day to day status. They are Extremely professional all around. Should I need repairs in the future or family or friend need repairs I will absolutely recommend Caliber Collision Repair. They even accepted my rental car so I didn t have to make a trip to Carlsbad to drop it off. 5 stars My estimated return date was Aug 23 and I got it back Aug 18 because they knew I was paying out Of pocket for the rental car. Thank you!!!
Preston T
2 months ago
Great service, quicker turnaround than what was promised. Handled everything with insurance. Pretty much everything you want in a repair shop.
Cosmo Jones
2 months ago
This place is great. The team was exceptional. I was comfortable leaving my car knowing it was in good hand with these people. Thanks again for all the help
Rush Williams
2 weeks ago
they perform the work, as promised, but they thourghly clean the auto - including the headlamps. Well done.
Jack Alcantara
3 months ago
Excellent work on repairs. Communicated efficiently. Customer service was fantastic. Highly recommend Caliber Collision.
Josh Johannsen
a year ago
I strongly urge you to go else where for repair.I ve been here twice, first time back in November 2022 and the repair for a bumper fix was ok but the communication was awful.The second repair, February 2023, I just got back from, had a broken window and paint scratches. They tried to buff out the scratches, but it looks so much worse then when I brought it in. Then I was charge for a full tank of gas when the car had half a tank when I dropped it off, and they only drove 20 miles.
Brittany Beecher
3 months ago
O was great! Got my vehicle in and repaired in under two weeks and kept me updated throughout.
Tim Principe
5 years ago
Nice people, work is poor. Car returned with glue-stain on key, glue stain on front seat, obnoxious petroleum smell in car, hole and overspray on skirting, visible gaps on repaired area, and "wavy" paint job. Rental car quality repairs, at best. If you know what good-quality looks like you won't be happy. But, if you don't know the difference. they're great.
Keely Shawn
11 months ago
I have used caliber collision for all of my vehicle repairs and have always had a wonderful experience. Unfortunately this last visit was a little rocky with my original service writer. I immediately reached out to the manager, Raphael, and was taken care of right away without hesitation and with a smile. We made arrangements to bring the car back to repaired, was provided a rental car and when a scheduling snafu came onto play on my end for picking up my car, Raphael accommodated my needs right away. Raphael and his staff(especially the ladies at the front desk) are wonderful and easy to speak with. They care and want you to not only be satisfied but happy with your treatment and service. I highly recommend this shop. Thank you again Raphael and staff.
Peter Sorvas
3 months ago
Outstanding job car looks like New. Kept us updated through the whole procedure. Excellent service.
Cody Riordan
3 months ago
Excellent customer service, excellent work, my vehicle was fixed in a very expeditious manner properly, highly recommend this shop
daniel alvarez
8 months ago
I was devastated when my brand new car was hit by someone while it was parked. Within the first 2 hrs that I called; my car was picked up and assessed. Caliber kept me up to date on all repairs and gave me a call twice a week. My car was done about a week and a half earlier than expected. I got my car like it was just off the lot. It was a great experience!! Thank you CaliberServices: Steering & suspension repair, Painting, Body & Trim
Theresa Chavis
9 months ago
David Leyva @ this Caliber Collision location provided excellent service. He s friendly, efficient, knowledgeable & professional. He is truly an asset to this company. Because of him we feel confident in recommending this Caliber Collision to our friends & family in addition to using this shop for any future repair needs. We give him 110% for exceptional serviceService: Painting
Gina Bahena
a year ago
I will not recommend this place, I'm very disappointed and very upset, they too long , left my car with holes, left my interior very dirty and they also damaged other things in my truck i will definitely not recommend anyone and I will never comeback to this place.
compton Bender
9 months ago
David is the best service advisor I have ever had. He made this a great experience overall. Always checked up on me and gave me status updates through the whole process. Thank you David
Maby
a year ago
Great customer service provided by Malinda. Service was prompt and vehicle was ready even a bit earlier than promised. The repairs done on my vehicle were superb and it looks brand new. Very satisfied with my experience with Caliber.Services: Painting, Body & TrimServices: Painting, Body & Trim
Michael Fisher
8 months ago
Despite the location. This place is totally professional and timely. Everyone was friendly and they do great work! Any time I need repairs I have always and will continue to seek out Caliber Collision. Cheers Mike
Rita Mollica
10 months ago
As an out-of-town customer, I was truly impressed with the service provided by San Diego Downtown Caliber. The shop offered to assist with a tow, provided a thorough estimate and communicated regularly. Repairs were exceptional and completed timely. Also, special delivery was made to accommodate my needs and time frame. Office Manager Magan Bordwell and Service Advisor David Leyva exceeded my expectations! I highly recommend Caliber!Services: Painting, Body & Trim