BMW of San Diego Service and Parts

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Derrick Miyao
a month ago
I am truly thankful for having such a great dealership to work with. You can tell management/ownership of this specific dealer puts customers first. No matter who I have worked with, Martin in sales, or Chris in Service, the quality of the people at BMW in Kearny Mesa are second to none. I genuinely feel cared about, as well as my car, but I truly believe this crew wants all of its customers to be happy. As such, I will continue to shop at this specific dealership, as well as get my cars serviced here.I wish I could leave 10 stars on this review and I highly recommend you try this dealership out if you are in the market for a BMW or need your current BMW serviced. Thank you Chris!

  Vik S
a week ago
Coolant overfilled by 0.6 L following warranty repair of a 2020 540iX. Otherwise, pleased with the service/interactions.

  Keith Nash
3 days ago
Brought the X5 in and dealt with a service advisor by the name of Jayson Vale Cruz And let me till you this gentleman restored my faith in this service department at BMW San Diego! I ve been going here for years,and my last service advisor was not it! ( won t include his name,I SHOULD THO) .Glad to see what I already knew That are service advisors there who take their job seriously and are customer oriented Jayson did a excellent job! Thanks Jayson

  Wayne Gluf
3 weeks ago
Very easy process to schedule. Work done VERY quickly and expertly. They sent photos of the work being done and upon completion. My service rep, Andrew Kim is exceptional. He reached out to me before, during and after the work. By far, the most painless maintenance I have ever had on any vehicle I have owned. Will only bring my BMW here for all scheduled (and hopefully, no unscheduled) work.

  zain ahmed
4 months ago
One of the best service ever i had a nail in my tire and Malcom took good care of me i appreciate bmw of San Diego for the loaner department inventory is great i got the IX and i loved it my next car will be the ix for sure

  MCat Johnson
a month ago
The Service department at BMW San Diego is top notch. From the moment that a customer brings in their car for service, the friendly staff quickly diagnoses the issue with the car, and the service manager clearly discusses the options with the customer. The Service technician sends a video showing the car, sometimes including underneath the car, as he describes the condition of the car and needed work to be done. Texts and phone calls keep the customer informed of progress. Service is quickly completed to get the customer back in the road. These guys are the best!

  Giorgos Siakotos
2 days ago
I feel the whole service process, from the car let me know what to to the end result of having my car on the road the same day, has improved greatly.The people who took care of my car and helped were quality too.Once more I feel justified in choosing BMW.

  Jared Balassi
3 weeks ago
When I get into my car and drive away from my apartment, I feel good because of BMW of San Diego. I am able to get on the highways, I m able to confidently and comfortably cruise around town knowing that everything is fine because of the service department at BMW of San Diego. I have no idea how to work on a BMW but I know that I love my car and I know that it is it symbol of what I have accomplished and where I am going in my life. Just knowing that I have people that take care of my car and know what s best for it, allow me to confidently go around San Diego county as a realtor is a special gift that i haven t had in the past. The comfort, the peace of mind, and the safety that I feel is not because I drive a BMW, that all comes from the people behind the scenes. The feeling comes from knowing that my BMW has been serviced by the employees at BMW of San Diego. Thank you

  hyunjin jang
2 weeks ago
An inexplicable issue arose with my newly purchased car. On Friday, March 8th, upon concluding work and intending to head home, the ignition failed to start. Monitor had come up same signal (attached photo) I distinctly remember turning off the ignition when I exited the car in the morning to go to the office, and my digital key (my cellphone) remained with me at the office throughout the day. There seemed to be no reason for the battery to out. After waiting for two and a half hours, my car was towed to the Kearny mesa BMW service center, where I had to wait for a week without any explanation. My adviser, Brad Lawn, sent a text on March 13th stating that he would monitor the situation to find out the cause, and on March 18th, he instructed me to pick up the car. However, when I went to pick it up, he simply passed me by and went somewhere else without any explanation. To this day, I remain unaware of the clear reason why my car wouldn't start. (The paperwork provided stated that a software update was performed, but there was no explanation other than that they charged the battery.) I am deeply disappointed with such irresponsible service for a new car that cost nearly fifty thousand dollars.

  Sandy Gunder
a month ago
Chris Levy has been our Service Advisor through our four X-3s. We have always appreciated his professionalism, thoroughness, and honesty. We have never had to wonder what needed to be done, was being done, how much it was going to cost or when the service work would be completed. Chris is on top of communication throughout the entire service process and available to answer any of our questions.I would wholeheartedly recommend Chris Levy for service, and BMW of San Diego for everything BMW related.

  Bruce Roger
a month ago
Called and scheduled an oil change. Came in dropped my car off the next day with Dave. Tony gave me a ride home. A hour later Alex sent me a video of the progress and a Thorough inspection of my vehicle. Shortly after that Joe called me to arrange my pick up.Professional service from everyone involved and I am happy! Thanks guys.

  Tom Mora
2 weeks ago
By far the best customer service ever! Caroline Cook, my service advisor provides outstanding customer service. She has the best communication skills and attention to detail that makes taking your vehicle in for service as pleasant as can be. 100% recommend BMW of San Diego.

  Tina Celaya
a week ago
Jayson is by far the best service advisor there ever was. He is the true definition of excellent customer service. I trust not other with my BMW. Thank you Jayson and BMW of San Diego.

  Arnold Thomas
4 months ago
Marcelino (sp?) was very professional and courteous, as was the rest of the staff. This was my 1st visit with my new 2020 540i, they didn t disappoint!

  Chris Rodriguez
3 months ago
The at home service was amazing. Julian was top notch and didn t mind me watching. I m sure it was annoying but he informed me on everything he was doing. I really enjoyed the at home service. Super convenient and the staff from scheduling the appointment to the actually technician went above and beyond. Will definitely be using this again.

  Roggie Norman
3 months ago
Always a great experience with this team. In particular, Caroline ( my service manager) was amazing to work with. She communicated well, kept me up to date with how things progressed, offered resolutions, and was kind and professional. Best of the best!

  David Blake
6 months ago
Michael Parker is an outstanding service advisor. Very personable and knowledgeable in his field. If you re thinking of coming here, I would highly suggest him as your adviser, you will not be disappointed!Service: Oil changeService: Oil change

  Shaun Thomas
3 days ago
Marcelino s service and communication was nothing short of amazing and greatly appreciated. One of the reasons I remain with BMW is customer service almost always top notch. Marcelino was a true professional.

  Yousif Khoury
a week ago
Abram at BMW of San Diego provided exceptional service. His professionalism, attention to detail, and deep knowledge of BMW vehicles made the experience stress-free. Highly recommended for anyone seeking top-notch service.

  Tracy Elmer
2 months ago
Chris was very personable and great to work with. Staff who greeted me were very friendly and went out of their way to help me post service. Service completed faster than expected. Lounge is nice with decent WiFi, just need a way to turn off TV volume for areas where no one is watching...

  Dennis Matthies
3 days ago
The communication from Gustavo was by far the best I've ever received from a car dealership or mechanic. Prompt. Cordial. Clear. Credible. Taking my needs into account.

  jjjsurmi
a month ago
Our advisor, Chris, is awesome! Had an issue with a tire, thought it was fixed, turned out something else was wrong and required another service appointment. Chris didn't make me wait, told me to show up ASAP and he would get me a loaner car and fix the second issue immediately. Thanks, Chris, for A+ service. Highly recommend BMW of San Diego!

  Blake Moton
a month ago
I had a coolant leak on my 530i and they made sure to get it fixed even though the parts were on back order. Also provided with a complimentary loaner vehicle while the loaner was being serviced.Malcom was my service advisor. Young man has great customer service and went above and beyond to make sure everything went accordingly.

  Cecilia Molina
2 days ago
Every time I go to BMW of San Diego, I have an excellent customer service experience. Heber at the Service Department has great communication skills and keeps you informed step by step of vehicle status.

  Louis Farias
a week ago
As always, their service is impeccable. I have never had a problem with them. I asked them to check the brakes, rotors and pads all the way around and everything came back intolerance with room to spare. And at no charge. That's service. Thanks

  Cee Cee
a month ago
I appreciate my advisor, Marcelino - and I'm glad you are all very busy; however; I prefer having a voice-to-voice human interaction when extra fixes are recommended after inspection (I came in for a routine oil change). Somehow all the texts (esp the one with the checklist of extra fixes) is a bit much for me - given the final bill was a lot more than I expected. This was a big change from a year ago. Guess I'll know better next time.

  Carlos L. Jim�nez
6 days ago
Service department delivered! Understood my concerns. Honored warranties. Repaired my vehicle in a timely manner. TJ was understanding and responsive to my concerns and needs. Thank you.

  Sabah Almohsen
a month ago
I recently had the pleasure of experiencing outstanding customer service at BMW, and I must say, it exceeded my expectations. From the moment I walked into the dealership, I was greeted with warmth and professionalism.Zain, one of the customer service representatives, went above and beyond to ensure that my experience was nothing short of exceptional. His knowledge about the products, attention to detail, and willingness to address all of my inquiries truly impressed me.Not only did BMW deliver on its promise of quality vehicles, but they also demonstrated why they are considered one of the best companies in the automotive industry. Their commitment to customer satisfaction sets them apart from the competition.Overall, I highly recommend BMW to anyone in the market for a luxury vehicle. With their outstanding customer service and top-notch products, you simply can't go wrong. Kudos to Zain and the entire BMW team for their dedication to excellence.

  Kevin Bardo
2 weeks ago
As always! Service is always friendly and timely!! I dropped my car off and the cal center didn t notate that i needed a loaner vehicle, no problem! They took care of me right away!

  Betty Hernandez
a month ago
Everyone in the service department were very friendly and helpful...I have a leased X1 that had a recall on a programming issue. Brought it in at 9am..got a loner. My car was ready by 3pm. Fast and efficient. Thanks BMW of San Diego