Firestone Complete Auto Care

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Jami Treadwell
a month ago
I had a 30 min appointment scheduled at 11am to get my rotors checked out. They said they'd call when it's ready, and to see what the plan of action would be.Well, 2 hours go by and no call. I wait until 2:45 to call them, no answer. I show up at 3:30, nobody is in the lobby. I stand there for almost 30 mins. Finally it's 4:00, over 4 hours later and they tell me my vehicle is ready to go.Told me I needed a brake fluid flush and wheel bearing hubs, and various other things.Problem is I had just gotten a brake fluid flush a month prior, and wheel bearing hubs 2 days prior.The rest of the things they said I needed, I know were accurate.

  Jared Lau
2 weeks ago
They took care of my Lexus gx 470 very well and told me about other repairs I have to make. I think the managers name is Kayla or something with a k she was very nice

  RBAR (RBAR)
a year ago
I hate to rate anybody 1 star. But these pics will speak for themselves. Tire balancing is pretty straightforward. This is some rookie stuff as pics indicate. When a tire is mounted right, there no need for 32!!! weights to be mounted to the rim. I rated this place 5 stars 6 months ago when I got my tires. But just recently took those tires off to put on summer tires for a trip and saw that the Tire Pressure Monitor Sensor had been ripped off. That happens when breaking the bead or removing the tire from the rim. Again, only a mistake a rookie would make or someone who doesn't care. Lastly, my car was diagnosed and "fixed" but then a family member who works at the dealership looked at my car and said I have been tricked. Then he fixed the problem. This is not personal, this is just a warning to the Service members there at Pendleton, improper balancing and any lackadaisical handling with tires could be FATAL. Not personal, just business.

  Redwood Redwood Punx
5 months ago
Not my experience, but a relative's. The employees here completely trashed my relatives vehicle. Imprint marks on the back seat were clearly from when they slid the rear bumper back there & the interior was so dirty,it seemed as though someone had sandblasted nearby with the windows open. The manager was rude to my relative when they questioned what happened, insisting their employees didn't make the car dirty.Oh yeah, & noticeably overly expensive too

  Carlos Garcia
a year ago
The service I received from the staff was exemplary. My wife's vehicle needed a new battery, and the staff went out of their way to accommodate me and installing a new battery immediately. The prices are very reasonable, and the variety of services is great. I don't have to drive to far to service my cars.

  Kathleen Panganiban
a year ago
I had to get my tires replaced last minute and this was the only shop who let me come in at 5pm. Kevin was extremely helpful and explained everything well. They replaced 4 tires and did an alignment in less than 1.5 hours. Awesome service! Kevin will definitely help you out with excellent service!

  Anthony Lopez
6 months ago
Today makes my 3rd time coming here since i moved to this area and I am still baffled with how professional the staff is. They answer all of the questions I have about services, discounts, deals, and general maintanence.Services: Air & cabin filter replacement, Tires, Auto engine diagnostic, Wheel alignment, Battery, Oil changeServices: Air & cabin filter replacement, Tires, Auto engine diagnostic, Wheel alignment, Battery, Oil change

  Nek
a year ago
Terrible experience. I brought my van in to be fixed. After 9 days and more and more money I had to pay they gave it back to me completely the same and I had to pay 900 dollars for nothing. On top of that I pointed out the reason the a/c wasn t flowing (ac not coming through the vents and no cold air we re the issues) to them twice and the lady told me twice that it was fixed yet when I pick the car up it was still busted. I showed her where the hose was chewed up and basically did the work myself. They would never call me to give updates I had to call them after days of nothing. I finally had to go up there to find my van just sitting in the lot no work being done at which point I was told there was nothing they could do. They didn t offer a warranty or give me my money back for the compressor I bought for them to replace. They literally just had to vacuum out the hoses after install but they must not have known that. Do not go here for actual mechanic problems

  tanner mandel
a year ago
This place was amazing about 4 months ago today Was told I had an appointment at 09 am for an oil change. I showed up at 8:50. When I showed up I was told it was going to take an hour and a half for my oil change and tire rotation. It's now 9:40, there is 1 car in the garage with 6 bays, there's 3-4 workers, and my truck is still sitting in the parking lot. Walked outside to see if my truck had been moved and two of the employees were walking to the store to take a break when they opened at 8am. The front desk employee is sitting at the desk with his head down and appears to be sleeping, and the employees are in the garage just talking. When my truck was done I checked my gauges and everything. None of the tires had the correct air pressure or even matched and they did before, and the oil percentage hadn't been reset. This place is a disaster

  Taylor Marksberry
2 years ago
Great experience! I called and booked an appointment for next day. They had my vehicle done hours before I requested. The manager, Kara was extremely thorough explaining the after report and made me feel taken care of. I highly recommend them!

  Glenn Floyd
10 months ago
Never use this shop, understaffed and don t seem to know what they are doing. Definitely find a more reliable repair shop. If I could give it less than a one star I would

  C.J. Uribe
2 years ago
I DO NOT recommend ..I was charged 50$ only to tell me what s wrong with my vehicle when they knew in advance that it was something they couldn t repair. Terrible customer service and manners by Kara. She was terribly rude and jumped the gun. She assumed I was looking for a hand out because I called to inquire about why they even accepted my car to be seen if they knew they couldn t fix the problem. I will be sure to spread the word to friends to go the extra mile and just go anywhere else and this Firestone will never get my business again.

  T J (Mag)
2 years ago
Firstly I'd like to say that employees and information updates where superb.Everything else however felt like I was being scammed. I went to get a inspection and repair done for my car door and new tires. I was informed that after an inspection I would be informed of issues related to the vehicle and choice of tires to be put on.The next day I was recommend to get the most expensive replacements for items I replaced as recently as 2 months ago *see below*. and that I would need to replace my battery soon. This and they had already put on the most expensive tires they had in stock.After talking and asking for a cheaper tires they didn't have anything other then the one original 130$ tires, but they did offer a realignment to make it up for not talking about it prior. Which was niceUpon receiving my vehicle back my battery was dead, multiple lights on my dashboard. They offered to Jumpstart my car which I am thankful for.Drove to Walmart bought a new 3yr battery with warranty for 80$ had it put in within 10 mins.I recommend going elsewhere*picture below includes prices for recommended items offered For 2018 kia rio, if you have time google replacements parts and you can see that items offered are on the high end*Items already replaced/service within 3ish monthsCabin air filter & transmission fluid.

  Keyshawn Pinkard
a year ago
I don t ever right reviews but I had to for this one. I came in all messed up lucky Kevin and his team was supportive found the problems, gave me advice, before and after my issue was resolved. They walked me through everything and had me out in 30 mins. Highly recommend.Services: Tires, Auto engine diagnosticServices: Tires, Auto engine diagnostic

  Ellis El
5 years ago
Came here to get my truck fixed, 06 Ridgeline. Power steering pump was shot and needed to be replaced. They got the job done but what impressed me was their professionalism and honesty. While working on my truck they damaged the front left CV assembly. They informed me about it and replaced it free of charge. I doubt many auto shops out there would be so forthcoming. They didn t hide the error or pretend that they found a new problem. They just fixed it.Professional service. I found my go to shop for all my auto repair needs

  Ronny Nitti
5 years ago
Went in for 4 new tires and an alignment. Walked in to drop the car off and deliver the keys a little before 9 and no one was at the front counter. Stood there for probably 10 minutes until I saw two people talking in the back. One made eye contact with me and continued to talk anyways. Then they told me I could pick the car up any time after 4pm. Got the car back at 415 and they told my wife they didn t have time to get the alignment done.

  James Lee Yarbrough
5 years ago
The team member I worked with was Paul. I went in for tires and he also mentioned an inspection for only ten dollars. After the inspection he personally walked me around the vehicle, showing me my discrepancies. He gave me solid advice on prioritizing repairs and when things would need attention in the future. I never expected this level of service from an auto shop, much less a franchise tire dealer. Greatly exceeds expectations!

  cesar ayala
5 months ago
Customer service has gone down and this shop fails to take ownership of flaws in repairs. Do not got there vehicle will come out worse than when brought in Services: Steering & suspension repair, Wheel alignmentServices: Steering & suspension repair, Wheel alignment

  el batito feo
a year ago
They are very unprofessional they got my car 10 days . At the beginning they say one or 2 daysSo they are unreliable. If you have a chance run from then

  Tyler Miller
6 years ago
Not saying that Firestone in general is garbage, but this location here definitely is, especially with the owner they have, I believe her name Is Cassandra. They lack time management, they took 4 full days to do ball joints and tie rods on my truck after originally telling me I could pick it up the same day I dropped it off. The owners excuse when I called on the second day was "there are only so many hours in the day and we are swamped." Well that's why I made an appointment ma'am.. The only person I give credit to for being a genuine guy is Daniel. He was the one who actually showed concern for my issue.About 6 months ago I came here for an oil change as well, and they misquoted me initially for the price, and when I picked it up i checked the oil and it was overfilled by nearly 3 qts. I highly recommend everyone to find a different place for your automotive needs. This place is not worth the headache. Fix your business Cassandra!

  Jason Obrien
a year ago
Totally awesome guys , Kevin and Angel , Diego hooked me up solid knowledge and helped me out with some small tweaks to the car and tire pressures , couldn t be more happy to be here, definitely worth the drive to come to this Firestone, great guys and look forward to there business in future

  R S
6 months ago
Saved me in a pinch right at closing time. Best customer service ever. Thank you guys so so much!

  Angel Rivera
5 years ago
I usually prefer to work on my car myself but when i want it professionally done i bring it to them. They do great service and are not out to break your wallet. Recommend anybody in Camp Pendleton to bring your cars with them.

  Jenny Piedra
6 years ago
Got a whole set of new tires from there about a year ago and the 2 sets had to get the tire valves replaced within 3 months. 6 months later the back 2 tire valves need replacing and one tire is damages so I replace it no questions asked. 1 month later and again the air is leaking so I call to book an appointment. Tech said they have an appoint that same day during my lunch hour and can get me in and out and transfers me over to ashlin so she can put me down. Well 10 minutes later and I still can't get a hold of her and I'm at work so I hang up. Get there at 12 and they can't see me because they have no availability and ashlin doesn't even acknowledge the fact that i called that or check to see with her tech to see if there was miscommunication. Drove all the way to the laguna hills location the next day and they fit me right. Apparently this location has a hard time installing tires because the valves have to be replaced all the time due to their mistakes. Don't waste your time here

  Blake Perkins
12 years ago
everytime I walk in the store the guy behind the counter with his lack of confidence and knowledge single handedly drives me out of the store every single time. I have been the store 4 times now and have yet to let them touch my vehicle. I wouldnt let this place change my shoe let alone my oil. have a better chance of dropping my car off at daycare and getting stuff done faster and better. not only are they overpriced but there not very smart. seek service somewhere else

  Folson Fairley
6 years ago
No a bad place, they just lack time management skills. I dropped my car off at 11 a.m called at 3 to check the status and they had just out it on the lift. Why set an appointment if they take 3 hours to do a simple oil change

  Tristan Horner
7 years ago
I've brought my cars that have both needed tires here. In July 2015 I brought in my 1978 Datsun 280Z for BFGoodrich radial tires and full replacement on all brakes components, which I was really surprised they were able to get parts for. I believe it only took two days. They also allowed me to go into the shop and check under the car while it was on the lift to look for rust (since I had only purchased it recently).More recently I brought in my VW Bug for tires and it also had a weird shaking/clunking going on in the back, and they fixed that for me for free, just some issue from the previous owner.

  Chris Flores
4 months ago
No response on phone number call 2 days in a row during working hours with no response

  12.18.2016 YUMA
6 years ago
The candor and advice that both the manager, Ashlin ELEY, her technician, Paul, and staff provided me was honest, spot on, and straight to the point in terms I easily understood. Honesty is gold. I know cars and have had to deal with mechs and techs that try to sell me services I don't need, like an engine air filter which I had just replaced myself, and a few other things on top of rushed sloppy work. Dealing with Ashlinn and Paul was such a godsend! They are THOROUGH and caught things that the other repair place did not. With Ashlinn and Paul, I know they're about getting my car fixed, not cashed out. Even though it takes me an hour to drive the additional 54 miles beyond the OTHER dealership to Ashlinn and Paul's Camp Pendleton Firestone Autocare, I'll be bringing my car there from now on. Ashlinn and Paul are people I can ACTUALLY TRUST. I won't take my car maintenance anywhere else. If you have access to the base, I highly recommend bringing your car for maintenance to Ashlinn and Paul's FIRESTONE on Basilone Road.

  Kevin Conduragis
7 years ago
Overpriced, and lost my socket key for my lug nuts. So now I'm driving around with 4 lugs on both front tires. They made it seem like I didn't haven't but I know for a fact it was in my car and now it is gone. In the processes they destroyed my 2 key lugs.