A+ Japanese Auto Repair, Inc.

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Lara Bautista
a week ago
Katie was great to work with! Fast responses and provides detailed explanations of what was needed for my car. When she was busy, her colleagues were eager to jump in and help. Wonderful service.When they complete their service, they provide a comprehensive report of what s in good/bad condition with photos! Love that they show back up information on your car. When there s something wrong, they provide a photo and a hyperlink to learn more about it. Super informative.Happy to find a reliable repair shop!

  Jaime de la cruz
a month ago
This placed saved me over $5000. My wife heard a weird water noise under the car. We brought it in, they were amazing when we called, they were very flexible with our availability. ROB Helped us out, hands down the most amazing person.They found a clogged AC pipe that was seeping under the passenger floor that caused really bad mold expensive fix. Rob asked us if we had full coverage, we did!! I would have never thought to check!! We contacted our insurance and sure enough this was covered by insurance. It took a few weeks but rob made sure to update us every chance he could. Rob advocated for us and made sure insurance covered the majority of the bill. I can t say enough how amazing rob was, honest and full of integrity. Japanese auto can be trusted 100% they stand behind their quality work!!!thank you!

  Judah Mendez
a month ago
A+ gets an A+I ve been taking my vehicles here for many years, never any complaints. As always, people are friendly and communicative and work is completed in a timely manner. Justin, my service advisor, is always friendly and attentive, as is everyone I ve dealt with here.Such a great shop, and great people to work with; if your car needs something, I highly recommend bringing it to A+

  Daniel A
a month ago
Top notch service! Justin was my service advisor assisting me with getting my vehicle repaired after filing insurance claim. Super professional and kept me up to date with my car repair and its ETA. Received my car looking brand new as if nothing ever happened! Thank you to the A+ team I'll be looking forward to my next visit!

  Inge Tiegel
a month ago
Rob and the team took my car in the same morning that I called when my starter went out, and I needed to get it towed there. Once the car was there, they did an inspection and emailed over a detailed report with pictures.I have ~230k miles on the car which is a 1998 model so wasn't surprised by the amount of work needed despite having always kept it well maintained.2 days later, the car was ready and drives like brand new! Thanks to the team at A+ Japanese!

  ML Messner
2 months ago
I highly recommend A+ auto, as they provide quality repairs and have amazing customer service. I originally took my car to A+ auto in 2023, as it had not been inspected for a while and was having some issues. They did a really thorough inspection and walked me through each one of the issues the car had. Katie was very clear with me about what work couldn t wait and what work I may want done at a future date, so this was very helpful when making my decision about what to fix immediately. After the repairs, the car ran great and the original issues I had were gone. Fast forward to 2024, that same car was unfortunately broken into with significant damage to the steering column and ignition. Katie and the team worked with my insurance company to get the car back into a safe, driving condition and helped me tremendously during what was a very stressful time. Katie went above and beyond during this process, keeping me updated every step of the way and advocating for repairs that would ultimately ensure the car was safe to drive.Needless to say, we will continue to take our family s cars to A+. Thank you to A+ auto (and especially Katie!) for the quality work and great customer service you provide.

  Scott Stanley
3 weeks ago
My experience with the team was amazing. Everyone acted so professionally. Strong communication from when I dropped the car to when I picked it up. They explained exactly what they were going to do what the cost would be for the repairs. They actually came in under the original estimate. I would highly recommend A+!!

  Marisa Pelowski
a week ago
I cannot recommend A+ auto repair more highly. They were kind and thorough and talked me through all my options. They also took photos of everything in my car which will be a great reference point for next year

  Orpha Denny
2 months ago
Very satisfied with the repairs done to my car. Other repairs suggested .And I agreed because I find it very reasonable . A+Japanese Auto Repair, Inc...did the work without payment received from the insurance and from me.i got the car.Neither was I bothered by them for quite a long time. Of course I was concerned because I got the car without paying a penny. Rent a car was available with a special rate for their customers. Iam very happy I found them via Google. Thanks especially to Justin for all your patience and understanding. Kudos to all of you guys.No second thought for recommendations. Happy New Year!!!!!

  Joe Fragola
4 months ago
Robert at A+ Japanese Service was excellent.. kept me informed and helped to get my Lexus SUV back earlier than expected. We have used the with another vehicle and the service was top notch, thus when warranty was up at dealer ship and I needed service.. A+ was my first and only choice. Their inspections reveal what you need to do immediately and what you should do down the road can t say enough positive things about my experience have a car that needs service

  Christian Yee
3 months ago
Robert is the best! I had another great experience at A+ Japanese Auto Repair. From start to finish, the service was outstanding. It was easy to drop off and to pick up through their ride sharing service. As always, Robert was extremely knowledgeable and honest during my scheduled vehicle maintenance. Always appreciate the top-notch service!

  Bubba Lobato
2 months ago
A+ Japanese Auto took a stressful situation and turned it into as pleasant of an experience as they could. Our van was over heating so we contacted A+, they sent someone to our house to take a look and pickup the vehicle from my wife s workplace. Turned out to be a busted radiator and would take a few days to fix due to parts needed.We go to use our backup vehicle it won t start! A+ to the rescue again, they sent someone to jump the vehicle but it wouldn t hold a charge, the battery needed to be changed and A+ got it done.Days after the radiator was fixed Justin gave us a call just to check how things were going with the van, talk about above and beyond customer service!

  roni westray
3 months ago
The best service i have ever had, Ever. The entire team is amazing. Every single person that works there is top notch. VIP service x 10. I will never take my vehicles anywhere else unless they close down and then i would cry. Thank you all for the exceptional care of my vehicles. Rock stars.

  Tracy Rocha
3 months ago
Overall an amazing experience. AAA dropped my car off after hours after blowing out my tire. Although they were only open half the day the next day, they were able to find and install a replacement tire before closing for the Christmas holiday. Throughout the morning, I received phone calls with up to date information and very transparent explanations of potential costs (the final amount was lower than the initial estimate!). When I went to pick up my car, they even checked my mom s tire pressure when she mentioned her pressure alert was on when she dropped me off!

  Oscar Mattia
2 months ago
I ve been bringing my Mitsubishi here since 2019. All services have been done properly and timely. No surprises, no hidden fees, always transparent and professional. Honest prices. Highly recommend.

  Peter Davie
a month ago
I ve used Aplus auto repair intermittently over the last several years (Prius,Sequoia,RAV4) and while the repair work does get completed, I find that I have to constantly battle with the service advisors, who lean towards up charging and recommending unnecessary repairs. The most recent experience was a charge of $250 to diagnose a growling in the rear of the car with a recommendation to replace the differential (no reason why).The fact they did not know about or mention the technical service bulletin Toyota had put out, potentially identifying, the problem was brought to their attention with assurances I would hear back from the mechanic/ service advisor, but I never did. A waste of $250 and a lack of confidence in their competency.

  Alessa Baldonado
5 months ago
I've been going to A+ Japanese Auto Repair for the past year since buying a Prius. Everyone who works there is so kind and professional. They do all work quickly and the customer is always kept in the loop about what is happening. Their after hours drop off and complementary rides are very welcome and I've never seen those at any other auto shop I've been to. So far I've only had wonderful experiences!

  Gary Fall
6 months ago
Red Triangle of Death Our Service Manager Brent was superbfor us! More than pleased. He explained what needed to be done, why it needed to be done in a manner that was very understandable. He kept us informed as the work progressed and the follow up was excellent. He really made us feel comfortable and that he cared.As far as the repairs, they diagnosed the problem quickly and we received an estimate the next day. The repairs solved all three problems affecting our Prius. Drives like new.Already recommended A1 Plus to my neighbors. Top Notch and Affordable. A1 Plus has a new customer.Service: Electrical repair

  Alice Gevorgyan
5 months ago
My family brought our cars here when we lived in the Bay, and after a few years living in another state, I moved back and brought my car in for a regular service. Justin remembered my family after all those years and took great care of the car.A few weeks later I kept hearing a rattle when I was driving, so I took the car in and they checked it out - even getting a mechanic to ride with me on the highway to make sure they were hearing the same sound. Turns out living in a snowy place makes your car rust and rattle! Everything was resolved quickly and with great communication. Justin also called a lyft for me when I had to leave my car for an extended service, just highlighting how great this place is and how well they take care of their customers.They always send a report of what they've found and discuss next steps and what they recommend verus what you can save until the next visit. I really appreciate the time Justin took with me and making sure my car was all set for safe driving.Thanks to the team at A+ Japanese Auto Repair!

  Rich K
2 months ago
This was the first time I used A+ to work on my Subaru Outback. They seem very well organized. A+ aligned my wheels and had my car ready on time for a reasonable price. I would recommend them.

  David Berryman
3 months ago
I can t say enough good things about the team at A+ Japanese Auto Repair. They are true professionals. They are extremely knowledgeable, their quotes are spot-on, and they do what they promise when they promise it. Even though I have moved out of the Bay Area I still bring my Lexus to A+ for care.

  Sandeep Bangera
6 months ago
Very good experience at this shop. Did a vehicle inspection report which was very comprehensive with detailed pictures. Had AC issues on my prius. They gave an initial estimate and were clear on the price. The report highlighted stuff which needed to be fixed now with backing evidence which was really nice. Katie my service manager was super sweet and took time to explain everything. Wish I had found them sooner :-)

  Tina Sonoda
3 months ago
Katie was great. She explained every step of the process of the repairs needed. She made an extra effort to get my car ready by the end of the day. Excellent customer service!

  Andrew Jaru
9 months ago
Top notch service and total transparency here! Needed service for my out of warranty Civic and decided to come here. They offer pick up and drop off which makes it convenient given my work schedule. They ended up needing to do more work than expected, but they explained why most of it was necessary along with the pricing. The online portal they use made it easy to understand what they were charging for. Definitely cheaper than going to the dealership for the same services. Overall, I had a positive experience here!

  Jeff Cranmer
a month ago
Justin is fabulous. Oversaw the masterful repair of a dent in my Acura that after years of great service for an earlier ride

  Manny Azucena
7 months ago
13 years ago, I purchased a brand new CRV, and thanks to the fantastic care it has received at A+ Japanese Auto Repair, it still runs flawlessly today!The technicians are undoubtedly experts in their field. They efficiently diagnosed and resolved the issues my Honda had been experiencing, leaving me with a vehicle that felt as good as new. The attention to detail and the use of high-quality replacement parts were evident in the thoroughness of their work.I was also thoroughly impressed with the transparency and honesty displayed by the A+ Japanese Auto Repair team. They provided a detailed breakdown of the services performed, explaining the reasons behind each repair and offering preventive maintenance suggestions for the future. Most importantly, they have never tried to up-sell unnecessary work. This level of openness and communication instilled trust in me as a customer.Services: Electrical repair, Air & cabin filter replacement, Tires, Auto battery replacement, General repairs & maintenance, Auto brake repair, Tire rotations, Vehicle Inspection, Brakes, Auto tire replacement, Auto glass replacement, Auto maintenance, Oil change

  David Low
5 months ago
I addressed a concern I had with a faint sound coming from my Toyota Corolla and I was able to bring my car in the very next day. The diagnostic team was able to pinpoint the problem and my car was back in my hands quickly. Thanks to A+ and their wonderful team members.Service: BrakesService: Brakes

  Robin Hill
7 months ago
As a single woman with zero car knowledge, I don t look forward to bringing my car in for servicing. BUT that has changed with the outstanding service from A+ Japanese Auto Repair. Do yourself a favor and schedule your next car servicing with them to see what I mean. You will be delighted with their integrity, attention to detail, and their focus on customer safety and satisfaction. I can t recommend them highly enough. You won t be disappointed.Services: Air & cabin filter replacement, General repairs & maintenance, Vehicle Inspection, Wiper blade installation, Oil change

  Brian Harrington
8 months ago
I felt very taken care of at this place when they were taking care of an issue with my clutch pedal sensor switches. They informed me of some other maintenance issues I had been neglecting, (which at first blush felt a little like an upsell) but at this point I'd rather have the peace of mind knowing it's done.Once the car is dropped off, they do offer a free ride back home (probably within reason).Once it was ready to pick up the transition went smoothly. Everyone I interacted with was very nice from start to finish.Do keep in mind the service intervals specific to your car (especially newer ones). Some of them vary wildly between makes and models, and sometimes shops don't always keep specific information on your car available.Services: Electrical repair, General repairs & maintenance, Vehicle Inspection

  Veronica R
a month ago
Outrageous prices, confusing communication.I went and got a second opinion and was told that over half of the urgent items A+ suggested were actually not urgent at this time. The only urgent issue I did have, I was able to fix for half the price of what A+ quoted me.