Toyota Service Center

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Teresa Rhodes
3 weeks ago
We recently went into SB Toyota for a check engine light on our 2009 Prius. Gary Gamboa was our service advisor. He was very friendly and kept us informed of the progress of the diagnostics and the parts needed to repair the car. He was aware that we were up against some tough time deadlines and did everything he could make sure that our daughter was back on the road to college the same day. It is nice to deal with someone who understand the value of providing good customer service. Highly recommend this service department.

  Itzell Primera
3 months ago
Today one of our trucks was taken in for service and was scheduled for an oil change & routine service . The advisor CRISTIAN VEGA assisted when arriving at the service shop . The appointment was scheduled for 9 am 1/6/24 and a call for pick up was within an hour. The initial paperwork shows NO OIL CHANGE DONE . They had only done a tire rotation . Before the truck was taken all oil levels were checked before turning in to the facility and when received oil levels were checked and there was no oil change done. We then entered the service department and spoke to CRISTIAN VEGA and asked why no oil change was done when initially the appointment was set for that. He stated they did do an oil change and the paperwork must be wrong . We then call him out on a lie and let him know that all oil levels were checked before and after and showed proof and he then began to change the story. He then immediately took the truck back in for all the original services requested. Once the truck was serviced correctly CRISTIAN VEGA ID # 5794 then tried to disregard and shred all original paperwork handed over that showed no work had been done and tried to give new paperwork to reflect and hide the mistake . To top it off Toyota of SB then called after the vehicle had been turned in asking why we were a no show for the scheduled apt . We understand mistakes happen but as loyal customers to Toyota of SB who have purchased 6 vehicles from here we are extremely disappointed in the service received. We hope this is not happening to other customers and work scheduled as done is actually done.

  Beaumont Pool and Spa
4 months ago
I went in for scheduled maintenance and there was a tire light on. They couldn t easily figure out why the tire light was on so to diagnose they were going to charge me $130.Turned out the tires were just over inflated and we removed the air and the light went off.Shouldn t they have figured this out when they do the multi point inspection upon doing the regular service? If they check the air and it looks high, and the service tire light is on correct the air and be done with it vs asking me to pay more money just to reduce the air pressure in the car which should have been figured out through a thorough regular service!

  Stephanie Murrieta
a year ago
Went to the service center and the reps were both professional and polite. Benito Gonzales helped us. The guy was spot on. Didn t have to wait long. Very attentive answered all my questions. Great customer service. 100% recommendedService: General repairs & maintenanceService: General repairs & maintenance

  Jc
3 months ago
The front desk person doesn t like to answering questions. Fine, I m leaving.

  Stephanie Soto
a year ago
I had someone vandalize my Toyota Tacoma truck and had to get to a shop quickly due to the damage. I went here since I usually get my truck maintenance done here, when I went in I didn t have an appointment but had, asked Frank morales for some assistance let him know my situation, he assisted me immediately, and with the rest of my service he was, very communicating and let me know the status of my vehicle at all times, answered all of my questions, really appreciated his assistance and would definitely recommend him, very helpful lead assistance services manager! Would definitely go back and ask for him again if I had an incident like the one I had.

  T Velin
2 years ago
We came in for a battery replacement on our 2009 Prius. Frank Morales was our service manager. He was extremely knowledgeable, friendly and very helpful in explaining all the charges involved. The service team was quick and thorough with the replacement and we were back on the road quickly. it is always nice to know that there are still service minded individuals who want to help out the customer and not just push them through the system. I highly recommend this service department.Service: Battery

  Luis Urquiza
9 months ago
I made an appointment to have my car serviced, the receipt says that it takes 2 hours to deliver my car, 4 hours have passed and I still don't know anything about my car. The worst of the case is that I made an appointment, I went for the 1st appointment and my car is still not ready.

  Diane Han
2 years ago
This was my second visit to their service center for general maintenance and their service advisor William Cooper is has one of the best customer service I have encounter from the visits I have had with toyota service centers from various locations. He was helpful and transparent in additional car maintenance questions I had with enthusiasm. His service and attitude is an A++. I will definitely ask for him the next time I come for my vehicle service.Service: General repairs & maintenance

  Jay Blaik
a year ago
Went after hitting a pothole and when asking for a discount over the phone a female rep started to laugh. Extremely Unprofessional and rude and when asking if they wash the car after service like they do in the Service dept in Riverside they said The city of San Bernardino does allow that. Funny that they wash the car when you buy it. In short go to the Riverside Toyota.Services: Tires, Steering & suspension repair, Auto tire replacement

  Jennifer Nichols
2 years ago
Took my Rav4 in to get serviced today. I had the pleasure of meeting the service advisor Todd Hansen. He was great, informative, and excellent communication skills. I had an issue with a service advisor last time, and Todd made those bad feelings go away. This dealership is where I purchased my vehicle, and I will continue to get all repairs done here as well. Thank you Todd.Service: General repairs & maintenance

  Benjamin Hernandez
a year ago
Well didn't want to do this but I feel I need to do it. Went in the maintenance advisor said he was going to change the timing change cover and the pully but only change the cover. He said there was a misunderstanding. Imagine my self telling them to change the pully and when the job is done I say, it was a misunderstanding, I only wanted the timing belt covere changed. Not a good thing.

  Montse Barragan
a year ago
Took my 4Runner for scheduled service and Josue helped me. He answered all my questions and went in detail to explain all the services. Highly recommend. Thank you Josue Lopez

  Andrew Doyle
3 years ago
Pricey, but seemingly good service. Went in for a recall service and figured I would have them look at my tires and do an oil change while I was in. I was told I would have pricing options on new tires (which I didn t get) and I was only given a new total over the phone after they d checked everything out. The alignment job didn t seem to be the best but we ll see how it s doing going forward.

  lakers #1
a year ago
Michelle Camacho is one of the best services people she took care if me and when with detail what wrong with my car and she when step by step so I could understand what type of service I need on my car I highly recommend herService: ElectricalService: Electrical

  MARIA VILLANUEVA
a year ago
Here for service on my vehicle Mr. Bonito Gonzalez help me as great customer service very knowledgeable. They offer a quiet room for you to do your work in.Services: General repairs & maintenance, Vehicle InspectionServices: General repairs & maintenance, Vehicle Inspection

  Miguel Rubalcaba
2 years ago
Slow service they take for ever for a oil change even tho had a appointment..saw they brought the car out went to go pay they said no it s not ready they just came back from driving the car ..drive the car for what just for a oil change Benito rude as hell should of just waited to go to John elways in Ontario .lesson learnedService: Oil changeService: Oil change

  Benjamin Aguilar
2 years ago
They moved! But it's just down the lot. Waiting room is alot more comfortable, the service is good, but they need to bring back the free donuts .

  Chris M.
a year ago
Great staff, great parts inventory and decently priced for dealership maintenance.If you've got a toyota vehicle in the IE area this is an amazing place to go for service and parts

  Anime Plays
a year ago
Fast service and nice and helpful employees would come back anytime my car needs maintenance

  David Wilkins (Kugelblitz)
9 months ago
Great customer experience, always ready to help.

  Lauren Gonzalez
2 years ago
Had a great experience here at Toyota of SanBernardino. My advisor was Dennis and he wasamazing explaining and answering all myquestions!

  Lidia Guzman
a year ago
Went to Toyota for service and Josue Lopez was very helpful. Highly recommend and he speaks Spanish too

  votreasure
a year ago
Everything went smooth. The coffee was good and the waiting area was comfortable.

  Robert Sanchez
a year ago
We went to look for a new vehicle but not one person offered to help us. Never going back.

  Charlotte Brown
2 years ago
I bought four Toyota's from this dealership and I just love my Toyota's I nicknamed my car "Yota" the owner of the dealership is awesome and so is the customer service.

  Miguel A Nunez
a year ago
Very nice building looks like new but I jus go to pick up a car

  Isai Casiano
a year ago
Customer service in maintenance section was great Todd Hansen was a great help

  Julius Williams
6 months ago
Quality work that's guaranteed...

  Christopher Gonzales
a year ago
Very helpful parts and service desk employees.