Nissan Service and Parts Center

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Gagandeep Singh Anand (Gagan)
2 weeks ago
Currently, I am experiencing a longer than expected wait time for service at this Nissan dealership. Despite having an appointment, I have been waiting for over 4.5 hours, which is significantly longer than the initially estimated 2.5 hours.The system appears to be disorganized, which has led to some confusion. For instance, the technician assigned to my vehicle was momentarily unaccounted for, leading to a delay in receiving updates on the status of my service.While I did receive some information via text, the overall communication has been less than satisfactory. I am left wondering about the cause of the extended wait time.Furthermore, I feel that the staff, particularly David, could demonstrate more concern for the situation. His response when I inquired about the delay was passive-aggressive, and he seemed more focused on closing the paperwork than on keeping me informed. This was confusing, as we had already signed and paid for the service.Another point of concern is the lack of communication regarding transportation options. There was no mention of a shuttle service, which would have been helpful to know considering the service was expected to take at least 2.5 hours.Based on my current experience, I find it difficult to recommend this service center. I hope that my feedback can contribute to improving the customer experience in the future.If you'd like to talk, I had my service today for 9a, and it's now almost 1:20p. You should be able to find my number based on my name and appointment time. I will update my review based on what happens next.Thank you.

  Debbra Pappion
4 years ago
Everyone acted like leisure day Waited 20 minutes for help and I had an appointment. Also waited 10 minutes for someone to give me my keys and point out my car after services. New management but similar service to old management. Still need to work on better customer service

  Miguel
2 years ago
Horrible work done on cars. Sometimes no work done when they say they did. The service staff were friendly and the driver was great. But the people that worked on my car didn't do the job properly. One time they didn't even touch my car, I looked at the level of antifreeze and it was at minimum. Another time they didn't install my tires properly. The nuts were not even hand tight. My cars transmission also gave out at 72k miles and it was a known problem where Nissan would pay for it. They said "my cars VIN wasn't showing up for the service" even though it was the year and model on the list of cars.

  Marisela Reyes
3 years ago
I took my car in to get a diagnostic, they were rude. They later called me with a quote of almost $3k. My husband then tried to talk to them about how the got to that number and what test the ran to get to that diagnostic. They were dismissive and could not give him a clear answer.We took my car to the Riverside Nissan service department, they were able to tell me what they thought was wrong, explained how they got to that conclusion and quoted less than than 1/5 of what was quoted at this dealer. I cannot help but feel like they tried to scam us, I disappointed that now i will have to drive to Riverside to get trustworthy/ reliable service.

  Martha Martinez
3 years ago
Gladys Reyes Gave us the best deal we could get for my mom . Ty so much Gladys and God willing we will see you soon for our new Frontier

  armieda martinez
4 years ago
After several calls to your sales person we made arrangements to test drive a 2016 Murano we found advertised on the cargurus website. I have notified cargurus of this incident. On June 9th, 2019, your salesman introduced us to your manager Danny M. He said not to worry he'd work with us. After the test drive, price negotiated, credit apps completed and approved, we bought the car. As we sat for an hour waiting for the paperwork to be completed all we had to do was sign, the car was ours. Our salesman came out and notified us that the manager Danny M. Said the car had been sold. When I spoke to your manager Danny he was very condescending to me. I asked how he could sell us a vehicle that was already purchased and in negotiations with someone else. I told him it was dishonest. I told him he not only wasted my time but also his and the salesman. He said it's done all the time, that's how dealerships work. It seems like it should be against the law to sell the same vehicle to two different customers. I told him I would be filing bad reviews with the BB, Yelp and Cargurus. He said go ahead, I don't care. I have purchased many vehicles in my time and have never been treated so poorly or left feeling so decieved. Your manager Danny M. Should be removed from his position before he becomes a liability to your dealership or your salespeople.

  Solo
2 months ago
Way over priced

  Drue Chesky
4 years ago
Very helpful and nice to seal with. They have a new manager, she is awesome. Bought my rogue here in 2014, looking to buy another vehicle.

  Kevin Hitchcock
5 years ago
Fast charger at this location aslo not working to go along with your LHM in Corona what's the point of having a leaf level 2 chargers takes hours to charge I wished I kept my gas car if you can't afford to offer it for free at least have a third party manage it I'm not looking for it to be free but it seems at this location it is a chargepoint buy you de commissioned it

  TERRI MANN
2 years ago
They are great there!! I have always had really good experiences when dealing with them.

  poofy puffs
2 years ago
Did my oil change, tire rotation, and recall 'inspection ' all in less than an hour? And didn't clean my car!!! When they said they would!!! Disappointing

  WoodielovesGoofy
3 years ago
Not friendly, 2 hrs waiting to change oil n filter with an appointment, then no courtesy drinks and to top it off when you pay for a drink it takes your money and doesn't give you your drink I question it he said it was a totally different business they had nothing to do with it well what's done is done I doubt it very much if I'll go back to have my car service there again

  Vicki Spencer
3 years ago
Nissan San Bernardino is a great place to take your car for service. They take care of me. Thank you Anthony and all the rest too.

  J Diaz
4 years ago
The person who assistedme was the best! He made my visit so easy and he was very knowledgeable and sensitive to my needs.

  Christina Sanmiguel
5 years ago
Great experience. Very friendly and polite. They also offer great snacks and pop corn while your there :).

  Caren Rowe
4 years ago
Great service just a little slow but not to bad waited 45 mins to an hour and a half

  Ashley Thornton
3 years ago
I've only been here twice but I like coming here for anything with my car. The service is good and they fix your car right.

  Leticia romero
5 years ago
Jose really helpful and friendly the guys that do the numbers make sure they get your payments at a comfortable amount for you.

  Lonnie Conner
3 years ago
Manger Gemo a very nice guy. Im very happy with him. He is understanding. Will be back

  Marco Becerra
3 years ago
When l left my car there.I came back to my car again and the key of my car was inside connected wasting my battery which means that they need to have more careful because at the end nobody it's going to pay me the battery of my car.

  Laura Ortega
3 years ago
No process to checking in when you have an appointment for a service. Waited at least 15 mins until someone came out.

  Imelda Meza
a year ago
In And Out With No B.S Yeah 5 Stars Worth...

  Rachel Garvin
3 years ago
So pleased with the new management...excellent job in sales and service!!!

  Bassel Salameh
4 years ago
Terrible customer service. No one answers the phone, no one returns calls, no one provides updates on your vehicle. My car was being diagnosed for 2 weeks and i never got 1 update!!

  Shirley Traylor
3 years ago
It was good. It's under new ownership. Service was very good.

  Raul Rodriguez
a year ago
Definitely better service under new ownership.

  Andrew Hernandez
3 years ago
They make you feel like they are just after making money

  Carlos Zapata
4 years ago
I took my car for service was good, I got ride back and forth

  Ziming Wang
4 years ago
Service is very good, they are very patient to find you a car

  Sheila Leyva
5 years ago
The service was great employees are very polite