Discount Tire & Service Centers - San Bernardino, CA - Base Line St.

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Anna Ortiz
2 weeks ago
Great service from start to finish! I walked in not knowing whether I needed a new tire or if they would be able to patch mine up; and they were honest and said the tire was salvageable with a patch. If I went to another location they would ve tried to oversell me a new tire. I didn t have to wait around, I was able to drop it off and return to pick it up but I did have the option to wait while it was fixed. I appreciate the kindness and respect provided. Definitely would recommend this location

  Nickie Limie
2 months ago
I will not be going here ever again. On my last two visits, I had a really bad rattling sound from my and my partner's car that we asked to get checked. We were told on both occasions that nothing was wrong. Well, two days ago, my partner looked under the car and found screws and bolts missing from our STRUT. We went to get it fixed at another place, and they even asked why no one saw it. It also fixed the issue with our ABS system that we talked to them about. This is a solid disappointment. If you're getting your oil changed, fine, but don't go for anything serious with your car.

  m I c u always
6 days ago
Come in on Saturday to looking for some tires for my car. After going to one shop, I decided to come back here 'cause. I always know they have taken care of me. Bill was very helpful. Very honest, very straightforward on the items that I needed. And inform me that my tires will be in on Monday after 10. However,I did get a text Monday morning, stating up my tires are in . I could come down at any time. While waiting for my tires, they thurley looked over my car, making sure everything's was OK. went over any issues and problems that I had provided wonderful customer service and had a very good listening ear and explained everything with me in great detail. I did not feel rushed or pressure. I will come back again. If you need service for your car come here and they will take very good care of you.

  Zakiya
a week ago
I was taken advantage of and overcharged. For some reason, they started removing car parts from my car without me agreeing to pay for the service, forcing me to go with their business. Bill is nice but the kid is highly inexperienced and gouged me for more than I went there to spend. Will never go back!

  Manuel Fabela
2 months ago
Took my car there in November for front brakes.. that young kid there was awesome in customer service.. showing me what they found wrong.. showing me the new rotors and brakes pads they were going to put in. Now I take the car back in because the rotors feel warped and was told they would be under warranty. So I made an appointment letting them know what was going on.. advised them it should be under warranty.. and it was. However, 6 1/2 hrs to turn the rotors!!! It took the 1st time to see the problem..get new rotors and pads delivered to this location and put on in 3 1/2 hrs. And it was on the weekend when it was busy. I was perfectly ok with the 3 1/2 for the work that was done and how that young kid kept me informed of what was going on.. but this guy told me it was warped because of my wife's driving.. not because of anything thing else like hot and cold on the rotor wet and dry etc.. and what ticked me off the most.. not even "sorry for the wait." He could have lied to me to save face and say the machine broke and had to fix it.. but to tell me he had other people in front of me after I asked why it took so long to just turn the rotors.. when my appointment was at 830am?? Not this place ever again, and I never leave reviews.. as a matter of fact.. this is my 1st EVER!!

  Albert Zavala
2 weeks ago
I'd recommend this place to all this place. I will take care of you, get you patched up, and on the road asap. I had great service from them, thanks again, Bill

  Starena Robertson
5 months ago
Bill was very helpful. My boyfriend needed his flat changed, the tow truck took 3 hours and we got here 30 minutes before closing. Bill still agreed to change all 4 of his tires. They have great deals on tires and oil changes right now! Thank you :-)

  Faye Lewis
4 months ago
Bill was so incredibly helpful and offered us an amazing deal. I can t express my gratitude enough! He was so respectful and explained everything thoroughly. 10/10 would recommend.

  maritri garrett
2 months ago
Bill was incredibly helpful and thirough. The technicians did a great job in a timely manner. I have been coming here for years. Highly recommend.

  Savante Givens
a month ago
Bill was so freaking amazing. Excellent customer service and a friendly face at the front. Super quick too thank you I ll be coming back!!!

  Deena Villella
5 months ago
Bill and his whole crew are the best . He is very knowledgeable and breaks down your repair needs by priority and necessity. Treats all his customers like family . Genuinely cares and respects all his customers and the community as a whole . Watched as he helped a homeless couple by his shop. Shows me alot about his personal integrity. Thanks for all you do.

  Chantee Marquis
3 months ago
I've gone to Discount Tire over the years for various work done to my cars and have always been pleased with the work and customer service until my last trip for an oil change on Monday January 15th. The new manager Bill was less than friendly borderline rude and after waiting for 3 hours , I proceeded to pay and showed Bill the manager my coupon at which point he huffed and complained about having to rein put the information in the computer. Once I got home I realized that the oil that was listed on the invoice receipt I was given, Was The Wrong Oil! I immediately called and spoke with Bill who told me that it was ok to put 5w30 when my car takes 5w20. I knew that to be untrue. I had to go back the very next day to have the oil drained and have the correct oil put in my vehicle. The whole experience left me felling like the next time I need any work done on my car to go anywhere else other than Discount Tire on Baseline in San Bernardino.Disappointed customer!!

  Karen Gaytan
a month ago
Thank you Bill for the great services you and the rest of your staff provided. 100% would recommend coming here for tires, alignments and much more.

  Stuart Greenwood
5 months ago
I haven't been served there yet. Went twice and the wait time was unacceptable, and they knew it. So, get there early, or don't bother! They say they fix flats for free. If you need a tire, it's going to have to be a new one. They have a 'good' oil change special.

  Just Us
a week ago
Very overpriced! They just add services in hopes you don't catch next thing you know you're paying 1500

  Naomi E
2 months ago
Awesome service, Bill is great! Everything went well, efficient. Will definitely come back!

  Angela Miranda
8 months ago
Shout out to Discount Tire Centers this location is the bessst they do good fast and reliable work they really stick with there word especially bill this guy is great if you in the San Bernardino area and need tires make sure u come to this location baseline and Sierra way

  Linda Eaton
4 months ago
Bill is the best . Best customer service trust worthy . And most amazing customer service. Watched him help others the way he handles customers and explains to things . Just amazing. Ty

  catalina alvarez
7 months ago
Came in for an oil change and service engine light. Bill was able to get me in and out the same day. He took the time to show and explain what I did and did not need. Great service and price. Will be getting my regular maintenance done here moving forward.

  Amanda Valentine
4 months ago
Bill is very good at his job. Very knowledgeable and he has great skills. Very happy with my experience here.

  Aliecia Dieker
4 months ago
william the manger was very helpful and nice. Got the job done fast and great prices. best place to go

  LAWONDA BOOZE
7 months ago
I have been coming to discount tires in San Bernardino on baseline for over 10 years. I continue to come to this location (even though I live 35 minutes away) because they have affordable prices, quality tires, and great customer service. I needed my brakes done and there were no available appointments. However, Billy (one of the customers service reps) was willing to squeeze me in last minute. His customers service is top notch, and he even went the extra mile to get me approved for an affordable payment plan. Because the service is so great here, I will continue to come back for my future car maintenance repairs.

  Bonnie Vidal
5 months ago
Discount tires of San Bernardino is the best place and best price for tires! Excellent customer service and very accommodating! I give them 6 stars if I could!

  Maria Young
3 months ago
Bill was amazing and the service and flexibility to wait for my car too get towed close to the closing time.They went above and beyond.Thank you

  mary dudley
a month ago
Very welcoming. Very professional. Very nice employees. The only place I go.

  Luai Isa
6 months ago
The Saturday manager was a great guy to deal with. He understood my since of urgency of getting the car done in a timely manner and I really appreciate that.

  oceanside MORGAN
4 days ago
Each time I need to go regarding my tires, this location is the place for me. Staff is professional and courteous. Will continue counting on Discount Tire, Baseline Avenue.

  Mgamez .TeeVee
2 months ago
Rude customer service. I got a brand new part I wanna put on they don't accept it cause they just wanna get their own parts and over charge

  Hoang Van
7 months ago
Beware of this location. Initially I went in with a Tesla model S asking to buy a set of 4 tires to replace my worn out ones. I asked the clerk to give me two options, the most expensive and the least expensive; he quoted me with about $1,100 for the "least" expensive (the most expensive was about 2 grand so I said hell no). I said OK let s go for the least expensive ones which were around $1,100 after parts and labor. They had to order from a warehouse and wait for the shipment. I have 4 spare rims so left them at the center while waiting for their order to arrive, I asked them to put the tires on the rims first then call me to install them on my car.When I got home, I did a search online to look at their inventory, I found another brand and after installation it would cost me about $700 which I would save about 400 bucks compare to their quoted price of $1,100 (now to be fair, maybe they added on some extras I didn t need such as warranty for flat tire or other stuff which raises the price). I placed an order online to overwrite my current order and in the note, I put, please do not put the $1,100 set of 4 that you quoted me this morning.Guess what, after I came back, the clerk said he already put the 4 expensive tires on and if I wanted the cheaper ones, I have to pay another installation fee of 80 bucks. That he called me 3 times on my cell phone to confirm that I want the cheaper ones ($700 and not the $1,100)!It is not about the money, it is about honest business. They lied about calling me on my cell phone, that really pissed me off, I have no record of it on my cell phone. I have T mobile, they could ask T Mobile to provide evidence that DiscountTiresCenter did not call me! I am sure they have security cameras that recorded everything that went on in that center. I didn t bother to dispute his shady practice of milking me. I just learned that I will never come here again or ever think about Discount Tires when I need my new tires, I will look elsewhere and I will tell all my friends on Facebook and social media to avoid this location.Perhaps this is an isolated incidence, that is particular center hires a dishonest staff to milk customer. I hope that is not the motto of this franchise!

  Patricia Mimms
8 months ago
I went to discount tires in San Bernardino without an appointment. They got me in quick, took care of my service needs in a reasonable amount of time. This is the only place I bring my car. There are plenty of times they could ve told me that more was wrong with my car than what I expected, but was pleasantly surprised it wasn t what I thought, but something minor. I find them very honest. thank you DISCOUNT TiRES. I will see you again shortly for my next preventive maintenance repairs.