Accessibility
- Wheelchair accessible entrance
Reviews
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Jamie Cherney
a month ago
Was a returning customer, now will never come back. Dropped my new car off unfortunately to be repaired from a parking lot hit and run that scraped my driver side door and panel . Only to pick my car up with a chip in the windshield and them not wanting to take fault. Stating they never drove it so it couldn't have been their fault. Extremely bad customer service if you ask me. DO NOT COME HERE!
Dave Behrens
2 weeks ago
Colin and his team fixed up my Tacoma as good as new, after a rear end collision. No hassle on my part whatsoever, and Colin kept me updated through entire process. Highly recommend using Utopia for any body work.
Mike Cortes
5 months ago
This place has great customer service. Unfortunately, my car was a total loss, but I was able to see some of their other work and was amazed. They are honest and upfront about every step of the way. Definitely would recommend them!
Mike S.
5 months ago
Day1 5 stars-So far pretty impressive . Accomodating and cozy office with Phil Collins music . Came in 30 mins early but they welcome me nicely let me sit in their nice couch. The initial inspection went smooth they even put extra care on my falling front bumper, even took time to find the right pin so it won t fall off .Update: 1 star experience -6/13/2023 drop off the car and i ask for a refresh the paint of the car . And quickly got a f up question back do you have $10k? peepz seems profiled me too quickly. Or They just want my insurance business . I love my baby i know it is a corolla but thats the only thing i got . Will find another place for that matter .See you on the ddayLate update - so far it has been a great experience with them so turning the experience up to 5 star . Thank you for all the guys who have help fix our carService: Body & Trim
harpal singh
2 months ago
Original estimate $1300 after dropping it off to $1700 then to $3300 then to $5000. Should not have listened to AAA recommendation. And I m not the only person day they did this to. Stay away
Craig Binford
a year ago
I have used Utopia twice and have been extremely happy with the results. Excellent communications and the time it took to get both cars back on the road (years apart from each repair). Friendly staff, and even though they seemed a bit disorganized, it worked out for us. I would use them again in the future and have recommended them to friends.
Andrey Per
3 years ago
We are using this body shop to change rear lamp on Mercedes. Super honest and friendly staff. Thank you
Bossy Bee
2 years ago
Let s just say they ve helped me TWICE lol both car accidents it was always Great customer service, Awesome timing on getting back cars, also the body work was always amazing! Great communication! Always made it look like nothings happened and I really appreciate everything they ve done for me. Always so nice , staying after hours for me just to let me get my car when it was done just getting off work ! I m honestly impressed with them. Definitely recommend! :)
Kimberly Blanton
a year ago
Very good customer service and friendly staff! I would 100% take my car back here if I ever need work done on it in the future. My car was ready 2 days earlier than expected and looked brand new when I picked it up.Services: Painting, Body & TrimServices: Painting, Body & Trim
Brian Walsh
2 years ago
Due to COVID-19 B.S. they had my car for almost 4 months. I wasn't very happy about that part but it is no fault of them.The insurance drug its feet as well through the whole damn process.Rick the owner is a great guy and was also short-handed at the time but remained professional and friendly throughout the whole thing.He walked me through everthing that they did to my car and even let me come into the shop to see for myself.He showed me all of the damaged parts and explained how they all worked.Even though it seemed like forever to get it back i was very pleased with the quality of the service.I had forgotten to remove anything from the car that might get stolen as some shops do.Not only was everything there i had stuff in there that they had come across and placed in my center console.I would recommend utopia auto to anyone looking for repairs from a crash
Bryce Williams
4 years ago
So ny car was vandalised and i went thru my insurance companies first choice, which backed out and so my agent recommended this place.Lemme tell you, im glad the first guys backed out! The team at Utopia is excellent. They have excellent customer service, they do excellent work, and they have this especially excellent coffee table i wanted even. Lets just say this is an excellent team that worked with me and my insurance company well, kept things light and fun, made my car look amazing in remarkable time, and is somewhere i would go every time for my auto body work. I recommend you do too.
Paige M
3 years ago
This is my first time at this autobody repair shop and the last. I picked this shop because it is AAA certified and it had good reviews. My accident was tiny at 2 or 3 MPH. AAA responded quickly and I was pleased with there work. When I took my truck to Utopia my advisor look at the outer most parts of my truck. I asked her if I should open the hood and she said no. I was initially given an estimate for around $1,300 and it would take approximately 4 days to repair. The first increase in the estimate was that the air conditioning condenser was dented by the hood latch during the accident and needed to be replaced. When I ask her questions about the dent, "Are the fins only pushed in or are the circulating tubes bent". My reasoning is; If the fins are bent, commonly you can use a plastic fork with 3 of the 4 prongs broken off the rase them or buy a specific tool for the work. If the tube is slightly flattened but passes the refrigerate its fine because there are more then one tube and will not effect performance. And if the tube is fully flattened and might have ruptured the joint of a connection then yes it definitely should be replaced. She wasn't able to answer any of my questions. Her remark was, "We do not repair condensors only replace them". I hung up and about 5 mins later she had a more senior advisor call me who informed me that I could come as look at the part and verify I wanted if left in or that I could refuse the work and it wouldn't be covered under warranty. I allowed them to replace the condenser. All in all it took them 3 weeks as they sited various reasons why it took so long. The most used was the dealer sent the wrong part or its not in stock at the dealer. Sure this happens but on every part? After the work was done I arrived at looked at my trucks visual appearance. They did a nice paint job for sure. I paid the deductible and collected my key. First issue was they had started and ran my truck for such short amounts of time that the vapor recovery system was over loaded and I had to hold the throttle at around 1000 RPMs to clear the chugging that the engine was doing. I checked my headlight aim against there wall and found that the headlight they had installed wasn't even aimed correctly. They did correct it and added $15 to the tab. I had to have them do the work that would have had to be done after installation as standard practice. I heard my AC making a wining hiss sound at the evaporate inside the plenum. Both my advisor and her manager said its fine and is normal. Never since 2013 did my AC make noise while running. It didn't make any sound before or after the tiny accident. But after they touched it then it makes sound. The manager told me to drive it for a week and the sound should go away. After a week it hadn't. When I called them I was told that I would have to contact AAA for more repairs. During this conversation I expressed my earlier writing about the sound and when it had arrived. She told me that they didn't do the work on the condenser and had there mechanic do it. So now my truck started at a AAA approved location and was exported to an unknown mechanic. In the week I drove it I noticed over spray on my windshield and the new hood latch wouldn't let my hood up without force. I returned to Utopia and talked to them in person about the AC, over spay and the hood release. For the AC I had to pay out of my own pocket to have a Toyota dealership run a diagnostic. Utopia couldn't have there mechanic do the corrective work. When I talked to my advisor about the hood release she stated, "Hoods don't all pop up, most of the ones is this lot (referring to Utopias lot) will not pop up". I've never found a car no matter how old with out a hood that pops up enough to get your fingers under to access the second lock. They did have one of there workers who has a salt and pepper pony tail and light beard adjust the hood latch and remove the over spray from my windshield. When I talked to him he saw my UTI student shirt and told me, "Aren't you going to school for this. Why didnt you fix it your
Samantha Hernandez
2 years ago
Insurance company referred me to them. Said they would call me to set up an appointment. They never did so the insurance company set up the appointment for me. Then I get there and I stand out side on a cold day with my toddler and they never show up. Told my insurance company they called me like retrieving a phone bill showing they never called isn't super easy to do. Super inconsiderate and dishonest.
Lori Green
4 years ago
Best repair service we have ever experienced. Over the last 10 years we have brought all of our vehicles here for repair. Great customer service, always updating on progress and the outcome is fantastic!
Bryan Kelly
2 years ago
I will never go anywhere else ever.Family oriented great customer service. It's hard to find people like this. Dad and me both got great work DoneIf you want some real help call the real pros.Service: Body & TrimService: Body & Trim
Jonathan
3 years ago
Great service and very nice people! Always keeping you up to date on progress of your vehicle. Highly recommend!
PhorXs
a year ago
Complete joke unprofessional. Made us wait a week to come in for an estimate and refused to even give me a quote or here what I wanted done. Don't waste your time.
David Parsons
2 years ago
Outstanding service. They provide you with an estimate based on actual materials, labor etc. As a bonus, they are on time, and the cost is as advertised.
Tim Alexander
5 years ago
Sure glad I picked this shop .they had to paint the side of my new truck looks perfect very nice staff.
Ryan Tuchalski
5 years ago
WOW! Restored my baby like new... Everyone here is very helpful and professional, excellent service with a smile. I can't thank you enough
akim pivnik
6 years ago
They did a good job fixing may car Outstanding quality and Customer Service i highly recommend this Shop
Chashi Hatfield
4 years ago
Very nice and customer service friendly. Vehicle looked so good and restored to original condition
Cindy Mcclaughrey
4 years ago
Great customer service, always keeps us updated, care for their clients an their property, we need more places with these kind of employees.
John Ward
2 years ago
AAA referred us to then, and we were very satisfied of their work.Service: Body & TrimService: Body & Trim
Oleg Volkov
7 years ago
They did a good job fixing my car after a minor fender bender
Carmen Bloom
4 years ago
Really nice people to help and nice job in my car. Thanks
john steiner
2 years ago
Very thorough inspection and quick service.
Mike Moreno
3 years ago
Utopia was very good Rick was very professional .
Rick Bertram
3 years ago
Friendly, thorough service 5 stars!
Tami NotYours
7 years ago
Friendly staff and service here. In and out in no time at all