Paul's Automotive, Inc.

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Nick Sparr
a month ago
Very thorough. Overall pleased with the quality. They are genuine and honest in their assessment of what does and does not require attention. Also, when repairs on my car were unexpectedly delayed (by ~2 business days) they voluntarily offered a 10% discount on labor.Their multipoint inspection includes a text link to a description of everything they inspected along with photos and a written summary if they recommended a repair. Of note, I replaced my cabin and engine air filters a couple weeks prior to taking my car here, and upon inspection, Paul's recommended against replacement of these items. I guarantee that a 'bargain' auto repair shop would have defaulted to recommending replacement of these items regardless of item condition. Paul's has trustworthy mechanics who provided quality workmanship, and I'd recommend them to anyone.

  Arow Bloom
a month ago
My EV up and died on me and Paul's Automotive was able to get me in the next day. They worked with my warranty people, ordered my part, and got it installed incredibly quickly. They communicated everything with me in a clear and easy to understand way. Everyone was very friendly, it's super easy to get to, and they have some very adorable shop pups. It was great working with this business!

  Oddball Randall (Oddball Randall)
a month ago
These folks are the best... Hand's down.Excellent Service from professional staff, beginning to end.The employees speak CLEARLY and break details down for you,the prices are completely reasonable for the impeccable service,and they do not pressure you... They help you.When was the last time you heard that?Thanks for the excellent experience, Paul's Auto.I will be back.- Michael, '15 Ford Explorer

  Ashish Vasava
3 months ago
Paul is real professional and very knowledgeable! He answered all my questions, explained them in an easily understood language and provided his recommendation. Highly recommend him to anyone looking to pre-check/fix the car.

  Robert
2 years ago
Paul s Automotive is my go to shop for all my vehicle maintenance and repairs. Prior to discovering them I took my car to the dealership. Now I am fully confident in the work performed by the specialists at Paul s. The mechanics are conscientious and educated about my 2019 Toyota RAV4 hybrid.I trust them to handle tune ups, oil changes, and anything more complex.

  Jessica Ginno
9 months ago
Paul s Automotive Inc. is hands-down the best mechanic to go to in Sacramento! They are extremely kind and accommodating. Every time I ve had an issue with my car they re the first ones I call and they are always extremely helpful and urgent to service. I spoke with Ray this morning on the phone and he got me in within minutes of the phone call and helped me out with the issue I was having with my vehicle. I couldn t be more appreciative of these guys and the work that they do! Mike, the owner, is a great man as well and keeps his customers happy and coming back! Thank you!Service: General repairs & maintenance

  Voress Franklin
3 months ago
We quoted a $257 smog check because my car is a 1999. Nothing wrong with my car just needs the smog check for DMV. I called another shop and paid $40.00 because I found a coupon! Really Paul's?????If you didn't want my business just say we don't work on cars that old! Very disappointed!

  Joyeeta Biswas
9 months ago
I'm a first-time car buyer and needed to get a presale check on my new car. It's a less common kind of car (FIAT electric), and other auto shops I checked with did not have experience with it. Paul's was fantastic! Ray and his team were knowledgeable, courteous, efficient, made me feel reassured and confident in my sale (special shout-out to their remarkably detailed but fun-to-read online inspection report), and were very flexible with my schedule. Not only was their service a great value for money, I'm now a customer for life!Service: Vehicle Inspection

  Jessica Childs
4 months ago
Best car repair experience ever! Everyone is kind and helpful. Prices are fair and I will be taking my car here for all service

  maddison mccarthy
a year ago
Paul s Auto was AMAZING!! I have a Dodge Caliber and failed smog due to a cracked exhaust manifold, they got me scheduled in less than a week, gave me a reasonable price, and were very communicative! I also really appreciated the full inspection they did, with pictures!! The service itself only took 1 full day and a couple hours. Best outcome I ve had with shops, highly recommended!Services: Exhaust, Auto exhaust system replacement

  Precious Pearl
11 months ago
The people are very nice people but unfortunately automotive repair skills are lacking. It took me two repairs to get the car running decently. Unfortunately that didn't last. Instead of taking it back I chose another repair shop who was very surprised that the original issue was not diagnosed. My car is now running smooth. It's unfortunate that I had to spend $800 at Paul's and still did not get what I had paid for and that was a repaired vehicle. Maybe there is a lack of experience among the mechanics when it comes to repairing an older car. But it was truly an expensive bad experience.

  Margaret Keeler
7 months ago
Got my car in quickly and turn around was rapid. Work was done well, mechanic was courteous when test driving with me, new assistant at the desk, Traci, is a fabulous addition to the Team. They ran a general safety check and recommended several repairs.

  Johnschaeffer12
a year ago
I wasn't going to leave a review but I've gotten about 12 emails from them prompting one, so here goes. The person I checked in with and who called me was very friendly and explained things well. I'm not a mechanic so I can't really speak to the work done, but my issue seems to be resolved so I'm happy. Prices seem very high for diagnostic work compared to other shops I've been at. They seem honest and didn't pressure me to get any other work done that wasn't needed. I will say, I thought having an appointment meant my car would be seen at that time and I would wait for them to tell me the problem and the time frame for the fix. That's how every other shop I've been to has done it. Instead they took my keys and said we'll probably call you later today, and I was stuck having to Uber home. So that threw me off, but otherwise very adequate car shop.

  Samantha Sharp
a year ago
I have had basic work done on my car here (oil changes, tire rotations), which has mostly been fine. Although, when I last took my car in for a tire rotation the tire pressure warning light came on the week following so I guess the didn't bother adding air to my tires. Also, they recommended about $3000 of additional work on my vehicle. I was shocked by this and suspected it wasn't warranted since they also recommended I replace my cabin air filter, which I had personally replaced 2 months prior. I took the car to my old mechanic in another city and he confirmed none of the recommended work was needed and they were trying to take advantage of me. I would not recommend this mechanic unless you are fond of paying a lot on money for unnecessary work done on your car.Service: Oil change

  Aicha Fischel
a year ago
This business is very shady in their billing policies. We initially brought the car in for a battery change, they found out that they have to do other repairs/replacements which was fine with us. Every day I call the shop, I get a different and much higher estimate (which also was understandable if other repairs are necessary), the bill keeps getting higher from the initial $500 to over $1500! The owner and employees never informed us on their hourly rate and never gave us an estimate on the number of hours needed to finish the job which drove the bill to be so high. At the day we were scheduled to come pick up the car, we had to go above and beyond to pay a very unexpected bill to get our car. I called the owner later to get a better understanding and he said he d offer us a free or discounted service on our next visit, when our car brakes needed to be changed and I called in to ask about the offered discount, they said they will charge the full rate! I hate to leave bad reviews but this was unfortunately a bad experience for us and I definitely don t recommend them. A few friends and my father who is a mechanic all confirmed to me that we definitely got overcharged and ripped off.

  Brooke White
a year ago
I have been going here for 5 years and the customer service is always top notch! Greg usually helps me at the front and is always professional. They give you a report on how your car is looking and are honest on what you may need to actually fix. They all seem to have quite the experience and I always feel like I am in good hands.Services: General repairs & maintenance, Auto engine diagnostic, Vehicle Inspection, Smog certification

  alex none
a year ago
these guys are not the most honest, in fact they're liars and crooks I brought my old civic in as it was over heating. they told me it was the thermostat and then proceeded to replaced the thermostat and charged me. moved on, within a few days the car was overheating again. i took it to another shop before they worked on it, he said let me run a few tests before i replace anything. then called me later and told me the heads were cracked and that to fix it would cost more than the car is worth. why couldn't have Paul's saved me the trouble. i'll tell you why because all they wanted to do was charge me parts and labor, get my money and send me on my merry way to have someone else deal with the problem. who cares they got their money and wasted mine. not very honest in my book i'll never use them again. and you've been warned.

  Andrew Peluso
2 years ago
The team at Paul's Automotive replaced my alternator and flushed my transmission fluid on my 2013 Toyota Corolla. Tom was very helpful, friendly, and professional. They sent me an inspection report via text which was really useful and easy to understand. Their prices were on the higher end compared to what I shopped around for, but they did a good job so I didn t mind paying a bit more. I ll go back to Paul's Automotive next time I need work done.

  Emellia Zamani
a year ago
Came here on the recommendation of my neighbors. I went in for routine maintenance, asked them not to replace two parts I can take care of myself for cheaper, and they listened! Got a helpful digital diagnostic and some tips at the end of my service. Friendly, honest, efficient, and conveniently located. Will definitely go back. Special shout out to Greg, who was especially kind and helpful.

  Martin Wade
2 years ago
The folks at Paul's Automotive did some great standard maintenance (smog, oil, tire rotation) on my Subaru, Frank was friendly and professional. Receiving their inspection report via text was incredibly helpful and reminded me that I had been intending to replace my cabin air filter for awhile. I also appreciated that everything was approached from a service perspective rather than the sales perspective I get at a lot of big chains.I'm definitely going back to Paul's Automotive next time.Services: Air & cabin filter replacement, Tires, Smog certification, Oil change

  Scott Patterson (He/Him/His)
3 years ago
Wow!I entrusted somebody new (to me) for a whole laundry list of items needing attention on my vehicle. I was a bit embarrassed to bring it in after neglecting it for several years.I called and made an appointment a couple days in advance. When I brought the vehicle in, I was given immediate attention, thorough description of the process, estimated price,and final expected completion date. A couple hours into it, I received a very professional text that included photos and complete descriptions of the repairs needed. You can imagine my surprise when they cut the expected date in half, the text indicated the job was complete. When I picked it up, they went through the invoice line by line.Everyone was distancing properly, sanitizing customer areas, and wearing masks. The vehicle has not been in better shape.Very professional and a great job all the way around. I'll be back, you should go see them too. Thank you Paul's Automotive!

  Arman Belding
5 years ago
The team at Paul's are friendly, knowledgeable, and straightforward. They've always managed to schedule me for routine and urgent maintenance within a reasonable amount of time of my request. I'm comfortable and confident bringing my Toyota Matrix there, knowing the work will be done well and quickly. Never had a concern or unanswered question. They also have given me great recommendations to other car service providers, like for tires or glass work. Highly recommend.

  Kelly Gravuer
6 years ago
Really great service! I'll only be driving my car for another 9 months because it will need a new catalytic converter in order to pass smog at that time and the cost of the converter is more than the car. The guys at Paul's have been very honest with me about which of their recommended repairs are truly necessary to drive the car safely for this interval vs. which are less essential or primarily for comfort. Also, I live down the block from Paul's and they were super helpful when my battery died - jumped it so I could bring the car over for a battery recharge and also helped me navigate some issues with my garage door so we could safely get the car out. Overall, I think they give honest and knowledgeable advice and listen well to the needs of their customers. Highly recommended!

  Manuel
a year ago
I just got off the phone with them, the man on the phone seemed very distracted and didn't hear a thing I said. I gave them a chance and asked if they work on BMW's and the type of issue I was having, then got a long pause until I said bye.Whether they do good honest work, at a reasonable price is unknown.

  Kepano 808
5 years ago
I went to Paul's Automotive because my check engine light was on. They were able to repair it at a reasonable cost. This place is small and gets really busy. They did get a little backed up and ended up needing to keep my car overnight. It was difficult being without my car for 2 days. In the end, the service was top notch and happy it's all taken care of.

  lehman black
a year ago
As always we love this place. My wife found it and she prefers it. The service and individual attention we get is A1. These days auto repairs seem to take longer than they used to and that may be a function of fewer mechanics since the pandemic, so I can't really blame them for that. Highly recommended.Services: General repairs & maintenance, Steering & suspension replacement, Vehicle InspectionServices: General repairs & maintenance, Steering & suspension replacement, Vehicle Inspection

  Joni Ginno
2 years ago
I am so impressed with Paul s Automotive! My daughter hit an object that came off the back of a construction truck causing damage to her car. She placed several calls trying to find someone to help her. This business went out of their way to assist her and clean up some of the damage so the car would be drivable. Good old fashioned customer service at its finest! If I could leave 10 Stars I would. Thank you!Service: Auto engine diagnostic

  Jessie Teglia
5 years ago
I have been looking for a trustworthy mechanic for quite some time and was referred here by a coworker. I'm so glad she sent me here as their staff was so courteous, kind and professional. They kept me updated throughout the process, sent photos of their findings and did a great job fixing my car. I truly appreciate their help and everything they did. I would highly recommend them. Thanks again!

  Callie Freitag
5 years ago
I love Paul's! The staff is great, the prices are fair, and they're always honest with you. When I brought my dying Subaru in, they gave me their honest assessment that it would be better to buy a new car than to fix this one. I had them check out the used car I was buying before the sale was final and they did it for free. The location is also super convenient -- if you're a Capitol/downtown Sac worker, you can just drop it off in the morning, walk to work, and then pick your car up on your way home. Big fan of these guys!

  Meg Taylor
5 years ago
I was super impressed with Paul s Auto. First of all, I love that you can book an appointment online. I used to go to my car s dealership for maintenance, but their hours were restrictive and I put off doing repairs because I wasn t certain I could get my car in. The employees at Paul s were extremely friendly, professional, clear, and communicative - they perform a complimentary inspection on your first appointment and send you a report digitally with the status of their inspection so you can make decisions about what to repair or not. At no time did I feel pressured into completing repairs, but I trusted and appreciated their judgment. Everyone I spoke to was knowledgeable and helpful.