Niello Audi Service Center

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  tommy vongvirath
2 weeks ago
This is one of the best services I've had, by far. I am able to drop off my vehicle and know that my service advisor, Omead, will have my car in service and ready for me. I loved how I could go in and be treated with respect, care, and kindness, starting from the front desk when they greet you, to your advisor, and to the front clerk when picking up your vehicle.

  Macroaquire
a year ago
Sales department is a good experience. Very helpful and treats you like a valued customer. Service department is lacking in some ways. I've had to return to have the same repair done again. And when requesting to go on test drive with tech, they said yes, but ignored actually doing it.

  Justin Nesbitt
a month ago
Hector was my service advisor and did a terrific job and was prompt on the updates through the entire process. Everything has been A+ !!

  Julie Mering
2 months ago
Great customer service, communication was clear, they offer Uber instead of having to wait in the waiting room, and the service was done in a timely manner.

  Shannon Vitro
a month ago
Omead was communicative with me and tenacious in getting my car taken care of. Super grateful!

  Julia Giddens
9 months ago
I highly recommend their Collision Center Sacramento for excellent customer service. They came through when my insurance company push back. The Manager Jeff Douglas and team did an outstanding job putting my car back together with quality parts. I can't thank them enough. My car looks brand new! Great job and follow through. TIhanks again Service: Auto body & trim repair

  Russell Dunbar
a month ago
Dain at the service department always ensures I am happy with the service on my two Audis.

  Cynthia Simmons
7 months ago
The service was great. Got my car in on time, ordered the part needed, and got me my car back within a day. James, my service guy was excellent!

  Centric Enterprises Llc
a year ago
Gave my vin# over the phone to secure an oil change appointment, came in for service and they said they won t do oil change service cause car is salvage title after spending 40 minutes there. Overall spent about an hour there while dropping off the car/getting it back. The car was in a fender bender but doesn t matter cause they didn t even ask.

  Jennifer Gordon
a week ago
All my questions were answered and my Audi was taken care of.

  Max Salz
2 years ago
We bought a car there in December 2021 (a used VW eGolf) and the whole purchasing process was very smooth. But as soon as we paid the car the service went down dramatically. I'm waiting since December for my title! Several mails to the Sales Advisor and Business Manager (D. G.) are un-answered.

  Krista Knapp
10 months ago
Erik was great to work with both times. This place is very accommodating and thorough. Fast service with quality work.

  Adam-David Pepper
a year ago
The service department kept us informed of the progress of our vehicle, from the beginning of work until its completion.

  Supreeth Gowda
a year ago
I had my car service today and the service was good. But they charges are very expensive. I just had the rear plate bracket replaced. So they charged me $50 for labor. It is too expensive.

  David Memmler
a year ago
Don't take your car here if you don't want your car used and abused. The employees are doing donuts and peeling out in customer cars in the back lot.

  Chuck Lopez
a year ago
Omead Anwar is a terrific asset to the Niello Audi Team great Customer Service... His time and attention are appreciated.

  Joseph Sheley
a month ago
Exceptionally helpful.

  Raphael Evans
2 years ago
Good customer service.

  Nate
a year ago
Awesome experience