Lexus of Sacramento Service

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Carolyn Galloway
a month ago
My experience was wonderful. I have an outstanding service consultant named Gus Reynoso. He provided me with a thorough explanation and detail regarding the maintenance and required service for my car. I was not expecting the problems he outlined nor the expense. To my surprise and amazement Gus made wonderful accommodation's for my car and immediate circumstance. My husband and I were very thankful to him for the entire Service experience I received from him. It is the Customer Service I received from Gus that absolutely keeps me and my car in the Lexus family for life!

  Rosemary Posehn
a week ago
Lexus service is as outstanding as the vehicle!I worked with rep Christina. She understood my personal situation, illness in the family and went the extra mile to accommodate my needs. Since my husband usually handles our vehicle maintenance I found myself in uncharted waters All the service staff explained in detail the steps needed to complete the necessary service. We have done business with Lexus of Sacramento since the 1990 s and have never been disappointed. If there is a problem or a question this dealership will solve it to satisfaction

  Manny Gonsalves
a day ago
Arrived anout 10 min. early for an appointment re: 5k mi. warranty oil change and tire rotation. The service rep. who checked me in advised the service would take from 2 to 2.5 hours. Things could be faster if I waived the car wash.After approx. 2 hours (with an appointment) the wrong car was brought up for me. I tried explaining the key was not mine, but was told the key was separated from the personal key holder it was in, and would be located in the cup holder. It was in fact the wrong car. Was then told it would be a few more minutes. When i asked the Rep. when we could expect our spare key from Lexus (only given one at purchase (12/2023), he advised it may take a year. We were told only a couple months at the time of purchase.Ultimately, when I picked up the car, I was asked to provide all 5 s for my review, because otherwise it would be regarded by Lexus that he had failed.It was my first experience with Lexus. Maybe it was an off day.

  Joyce Hill
a month ago
My husband and I were immediately acknowledged and helped right when we stepped into the dealership. We had visited another Lexus dealership where it took sometime for someone to help us. Jerod, our sales representative, was very professional and personable. He was attentive to our needs, requests and questions. We were well taken care all the way to the time we drove off the lot. We would definitely come back!

  Harrison Blair
a month ago
Had multiple warnings and service quickly found problem: rodent chewed wiring! Repair completed quickly with washed car ready to go all within 2 hours. Tracy, my advisor kept me updated throughout the repair with extreme attention to details. All in all a VERY satisfying visit at this dealership!!!

  Jessica Postler
4 months ago
Daren in service has been wonderful to work with. He s very professional, and always has my vehicles best interest in mind. I have a small child and being without a car for even a few hours can be tough. He s offered to provide a loaner car almost every service. I know that will come in handy down the road when I don t have someone to help drop off and pick up my car. I appreciate the wonderful customer service I receive each time I contact the service department. Great job guys!

  Gary Hudson
3 weeks ago
My car is a Classic 1999 LS 400. I have had the car serviced by Lexus since new. As usual, the service seemed complete, timely and professional. Gus, the service manager (?) was friendly, helpful and very Curtious . He helped make the service painless and comfortable.The great service is one of the main reasons I take my car there for service.Gary Hudson

  Tina Rios
a month ago
Tracy is my go-to advisor and she s the best. She takes really good care of me every time I bring my cars in for maintenance especially with my newest RX500h, Pearl. The service techs are great too for getting the job done!

  Susan Iwamoto
a month ago
Great experience at Lexus Sacramento service department. Greeted immediately upon arrival, met with service consultant who was helpful and worked efficiently to process us. Car was washed and ready in an hour as promised. Excellent service and would highly recommend them.

  Christopher S
a week ago
Tracy always provides great customer service and attention to every detail. Service Technicians always ensure to provide the services I request in a fast and complete manner. Will always return to Lexus of Sacramento. Thank you!

  Duc Doan
4 days ago
Tracy was friendly and nice. This is why i updated my review. Gus was suck.The guy helped me today was horrible . I saw multiple cars got help right away, while I had an appointment and he let me stand waiting for him over 20 mins . I saw him chit chat with other people , and I told other guys to remind him that I am waiting there. Also after my car finished, he let other person bring me to pay counter without explaining what were the charges for. I bought a brand new Lexus RX350 few months ago , but I the part in front of the passenger seat felt off, original windshields not working, and car player keep disconnected.

  Angi
2 months ago
It was a pleasure doing business at Lexus of Sacramento. We had a 5 Star experience here, our service writer, Gus was amazing and took great care of us.We decided to add on an extra service request, at the last minute, which he accommodated no problem.Our vehicle was beautifully detailed and ready to go before the time allotted.A fabulous, well run dealership, with easy access off Fulton Ave near I80 in Sacramento.

  Bee Yuan
2 months ago
The staff were extremely friendly, she paid attention to my request and questions.It's because of this quality service that bring back to service my vehicle.My car was maintained and cleaned, it looks just like the first day I drove out of the parking lot.Thank you for excellent customer and technical services.

  DeAun Deckwa
3 weeks ago
The gentleman who checked me in was polite, friendly and gave me an accurate time for completing the job. I do have a problem with the tech who programmed the key. It works, but there is a part missing. Who knows if that will get fixed because it took 5 months to just get a key! Surely, you can do better...

  Alan Nguyen
a day ago
Lexus of Sacramento is the best dealership in Sacramento. There is no pressure sales tactics and the sales team is very knowledgable. Everyone at the dealership is extremely professional. Would definitely go back for a second car :-)

  Silas Ting
a week ago
Excellent experience with service advisor Basel Simirrioti. He is knowledgeable of my vehicle's history and explained clearly and thoroughly what needs to be done and what was done.

  Dennis Mooney
3 days ago
Darren is awesome- professional, friendly/personable, answers all my questions promptly and thoroughly, efficient (handles my requests and gets the job done). Highly recommend!

  Liza G.
2 months ago
Love my girl here at the Sacramento location, Christina Carlson! She makes sure Lexie is well taken care of! The new setup is very accommodating. Complimentary snacks, coffee, water, tea,.. Everyone that represents the company makes me feel very welcome & at home. Thank you for the wonderful service!

  A Ali
3 months ago
I've been a customer at the dealership for nine years and initially satisfied with the service. However, my recent experiences were disappointing due to unfriendly service advisors and a decline in service quality. I'm unsure if there's been a change in management or policy, but the way they treat loyal, long-time customers now suggests they want us to explore other options for car maintenance. The service advisor's poor attitude during these recent appointments, coupled with a noticeable decline in overall service quality, has left me reconsidering my loyalty to the dealership.

  Todd Schroeder
5 months ago
It was a bit of a wait to be helped. Eventually a service advisor that goes by V was extremely helpful. They provided me with a beautiful loaner although a little dirty. My vehicle was in quickly serviced and returned quickly. 4 instead of 5 stars due to them charging me $16 for fuel while I used less than one gallon for loaner.

  JD Stack
2 months ago
Sales Consultant Peter Agerton was great to work with. A+ in terms of knowledge, rapport, customer service, and effective negotiation. Made the whole process smooth and satisfying. He also deftly coordinated with Service Department post-sale to replace a defective part. Great service start to finish.

  Ellen Jones
2 months ago
Everyone was so accommodating and kind. They even found a few things that we weren t even aware of, plus their quote was much less than a local shop that isn t a certified dealer. We couldn t say enough about the excellent service , pleasant staff, and reasonable prices. They truly value their customers, and it shows.

  David O. Mack
2 weeks ago
Daren is always the greatest when it comes to receiving me and advising what needs to be done with my car, even if I m shocked to hear it. He helps get things done and gets me my car within the time he s promised. A great consultant.

  Ryan Bales
2 months ago
Oil change done, the only thing that made me pause was I waited for the service advisor for a few minutes longer than what I anticipated. But that is such a small thing. The car was done well before the estimated time. The lounge was really nice and the car returned washed. I asked questions of the service advisor and left. All was really good

  LauraCroft StockTrader
4 months ago
I ve worked with Christina Carson for almost 10 years and she has helped me keep my vehicle running in tip top condition. She always explains what the different service types are, helping me understand what it takes to maintain a high-end vehicle. I always get a phone call with updates and if there s anything additional to do, she explains why it s important.I trust Christina to have my better interests in mind and that gives me the confidence that my vehicle will always take me wherever I want to go.

  Cody Bauer
2 months ago
Gus was awesome! It was busy but he understood the importance of my need and squeezed me in between appointments. Fast, courteous, no nonsense and explained what was going on completely. He took a very high stress situation and completely solved it. Thanks Gus!!!!

  The One
5 days ago
10/10 to my service advisor and the staff of Lexus of Sacramento. Service is always Top Tier. NIck has been the best service advisor ever! I love Lexus.

  ben anin
a week ago
I had a great experience with the Service Department at Lexus of Sacramento last week, Basel Simirrioti , my service advisor, listened to my concern when I walked in, followed up with me the next day, went above and beyond to make sure the issue was resolved and had my vehicle ready and detailed when I picked it up two days later, highly recommended for his professionalism and customer service

  Marylou Bailey
5 months ago
My service representative Gus was excellent in letting me know what I needed to do with my car s suspension. He communicated the details and kept me informed. The job was larger than expected but I felt good about the work done and I understood why.Services: Steering & suspension repair, General repairs & maintenance, Wheel alignment, Vehicle safety inspection, Wiper blade installationServices: Steering & suspension repair, General repairs & maintenance, Wheel alignment, Vehicle safety inspection, Wiper blade installation

  Tim Okunev
6 months ago
I had an exceptional experience at this dealership. From the moment I walked in, I was greeted with warmth and professionalism. The staff was knowledgeable and went above and beyond to assist me in finding the perfect car that suited my needs and budget. The dealership had a wide selection of vehicles, and their attention to detail and transparency in the buying process was truly commendable. The entire process, from test driving to finalizing the paperwork, was smooth and hassle-free. I felt valued as a customer and can confidently say that this dealership provides top-notch service. I would highly recommend them to anyone in search of a new or used vehicle. Thank you Robert Escobosa and the entire team!