Black Rock Automotive

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Trish Pablo
4 months ago
So glad we stopped by Black Rock to get our Tesla's tires rotated. Customer service was great and friendly. It took about 30-45 min. When it was finished and time to pay, Dave showed me a photo of a device they attached to the bottom of our Tesla to keep the plastic and anything else safe from cracking. I was impressed by the thorough details. They gave off a very honest vibe. We will definitely be coming back and we ll recommend Black Rock to anyone who needs auto repair/service.

  david magorien
4 months ago
I own a 1992 Dodge Viper. My car developed a radiator leak. I went to the Dodge dealer who informed me they "don't take care of cars that old" which seemed odd since i bought the car from them. I came across Black Rock Automotive which I became instantly impressed with because of all of the positive reviews. Dave accurately diagnosed the problem, ordered the appropriate parts and had it running like new in a very timely fashion. I was impressed with the knowledge, expertise and professionalism the team at Black Rock Automotive displayed. Dave explaned everything in a way that I understood. I had a very positive experience with their service and will definitely be going back.

  Ernest Echeveste
a year ago
Really happy with Dave and the team at Black Rock Auto. Nothing short of pros - they were immediately ready to help me get my imported Japanese van ready for the road and had experienced technicians to handle the timing belt replacement, fuel injector pump rebuild, and necessary inspections to get my 30 year old van running like new. They even sent me updated pictures and job descriptions in real time during the process. They re without a doubt my go-to shop for my van.

  Jennifer Posehn
4 months ago
I am very happy with the work done here at Black Rock Auto. My car had failed three smog checks before it was serviced by Black Rock. It runs better than ever now and passed the smog test. I also had a loaner car provided to me while the work was done, I highly recommend Black Rock and will bring my car back for all maintenance and any needed repairs in the future,

  Cort Phelps
5 months ago
From the first time I went to Black Rock Auto. I was impressed with the knowledge and care they put into repairing my 2018 Challenger. They give you an honest assessment of what is wrong with your car. And give fair price on parts and labor. Plus, they will give you a loaner car if you need one. I trust Dave and Richard more than the dealership.Services: General repairs & maintenance, Engine repair, Auto maintenance, Oil change

  Barbara Murchison
6 months ago
Dave and the team at Black Rock performed a thorough inspection of my 2011 Nissan Altima and then completed some regular maintenance (fluids, filters, wiper blades) and tackled a few more involved items (transmission service, front brakes) within 24 hours. Throughout the process, Dave patiently explained what needed to be done. I really appreciate being able to discuss my car's needs with a knowledgeable and experienced mechanic!Services: Air & cabin filter replacement, General repairs & maintenance, Vehicle Inspection, Wiper blade installation, Brake service & repair, Oil change

  sam bajwa
a year ago
My car needed an oil change amongst various other things including new spark plugs and replacing a coupler in the steering wheel. I do not trust just anyone with my cars and read a handful of reviews to find the most trustworthy place to take my car. The reviews for Black Rock Auto seemed good I paid a premium going to this location as they charged almost as much as Hyundai would to fix the issues.The first issue was a minor one. After replacing the coupler the tech forgot to check the fuse and I couldn't open my trunk or gas cover. So I had to come back the next day and take an hour off of work to have them rectify it.. No big deal, I understand things happen.This second issue was a major one. When the tech went to take off the old oil change sticker on the top left windshield and replace it with the new one. He tore a chunk of my tint out. This is 3M crystalline tint that cost over $1000 do be installed on all windows of my car. I brought this up with the owner Dave and he stated that an issue like this a "reasonable expectation". He offered to patch up the 2 inch by 2 inch tear in my tint with "clear film" or a "small patch of tint". Unfortunately tint cannot be patched, if it could that would be a reasonable fix. I stated to the owner that he needs to return my car in the same condition that it was given to him in, meaning he needs to replace the entire front window tint, he stated that was not an option and he would not do that.I paid the shop $1500, and that's a hefty lesson I had to learn today.I would definitely not recommend this shop to anyone.Thanks,Sam

  Phil Hinkle
6 months ago
Dave and the crew were great. They got me in and diagnosed my issues quickly. The online diagnostic report of my 85 point inspection was amazing and broke down all my vehicles problems and even included photos of the problem areas on my vehicle, not just a generic image. I ll be bringing all the business I can back to black rock auto. These guys are great.Services: General repairs & maintenance, Auto engine diagnostic, Vehicle Inspection, Vehicle safety inspection, Auto maintenance

  pat kitt
a week ago
Outstanding shop. Dave does a great job of explaining the work done each time. Highly recommend this spot.

  E MK
7 months ago
We found Black Rock Auto to be very very honest, very reasonable and easy to work with. They will be our go-to shop from now on. They are worth it. Their motto "we continually strive for excellence on every visit" is evident in their work and communications.Service: Auto battery replacementService: Auto battery replacement

  John Overton
7 months ago
A grade "A" experience at Black Rock. From the intake thru the repairs, they showed true professionalism. They send pictures and a description of everything they suggest your car needs and text updates every step of the way. Also, they offered a free loaner car or a Uber ride home while my car was in the shop. I have found a new mechanic, give them a try and you will too. Guaranteed.

  Todd Millikan
11 months ago
Professional service from a team you can trust! Dave & Rich and the Black Rock team do great work at reasonable rates. Great people. Maybe the best part is the fact that they offer loaner cars while your car is in the shop!! Who does that anymore?! Awesome!!Services: Air & cabin filter replacement, Steering & suspension repair, General repairs & maintenance, Tire rotations, Vehicle Inspection, Transmission repair, Air conditioning, Auto maintenance, Oil changeServices: Air & cabin filter replacement, Steering & suspension repair, General repairs & maintenance, Tire rotations, Vehicle Inspection, Transmission repair, Air conditioning, Auto maintenance, Oil change

  Ms. Souza
4 months ago
Excellent service. Honest and direct communication. Respectful of women. To add to this: I had a problem with the Kia dealer- dealers caused a new issue when I went in for recall service- and I scheduled an appointment with BRA just to avoid all the drama and disrespect that was happening at the dealer. It was going to be about $500. Rather than taking my money and getting the simple job done, Dave gave me advice and suggestions for speaking g with the dealer, and I was able to get the Kia dealer to fix their mistake free of charge!Services: Air & cabin filter replacement, Auto engine diagnostic, Transmission repair

  Elisabeth Graffin
7 months ago
Excellent service. Communication was spot on. Very detailed and helpful. Im so glad I found this shop. I felt trust which is very important. They were very knowledgeable on my Range Rover and I'm glad I found a small biz, local shop. Im used to getting ripped off at Land Rover dealership and this experience at Black Rock was incredibly different. They even washed my car!!! Im taking my car back in a few months for a service and feel confident in their work. Thank you Black Rock Auto you guys are awesome and go above and beyond. Rare in these times!

  Sally Stratton
8 months ago
I have always felt uncomfortable taking my car in for service work. I am a single woman who knows nothing about cars and have always felt like an easy mark for unscrupulous mechanics/dealership service centers. After knowing I needed to take my 2014 Honda Civic in for some repair work, I experienced a lot of anxiety about where to take my vehicle. I am new to being a car owner in California, so I started doing research. I asked fellow state employees at work, friends from nonprofit work, did Google and Yelp searches. The one company recommended by everyone was BLACK ROCK. Dave and staff were amazing and thorough. They sent me detailed pics of my car with a list of recommended actions broken down into categories based on urgency. Dave gave me options and even informed me that a cheap 60 dollar repair for my noise issue would be totally sufficient. The level of professionalism, kindness, attention to detail, and integrity at BLACK ROCK is unmatched! If Dave isn't too busy, you may also get to chat with him and learn that he is also knowledgeable about Sacramento history and has a love for Sactown, as do I!There are two shop dogs (did not get to meet) and a shop cat named Tai, who is a sweetheart. So why not take your car to an honest, locally owned auto shop that takes pride in the work that they do?

  Anne Thompson
6 months ago
Dave took my car in quick and had the brakes fixed in three hours. This sure beats a 2 1/2 week wait I had for a dealership. David knows his stuff. Great job, quick turnaround, great service. i'll be back for the rest of my maintenance. Not everybody can work on a Kia. Pleased to have found David and his shop.

  Chandra Miller
8 months ago
Dave is the best! He s been servicing our cars for 15 years. Really like the inspection process and report that is super detailed and helped us prioritize repairs now to save us costs in the future. Also, who doesn t love a shop with cats?!Services: Transmission, Air & cabin filter replacement, Steering & suspension repair, General repairs & maintenance, Vehicle Inspection, Wheel alignment, Auto maintenance, Oil changeServices: Transmission, Air & cabin filter replacement, Steering & suspension repair, General repairs & maintenance, Vehicle Inspection, Wheel alignment, Auto maintenance, Oil change

  Mason Shelnutt
a year ago
This is a really great mechanics shop. I generally do my own vehicle maintenance and repairs, but I brought a new vehicle in for an inspection and was very pleased with the thoroughness of the service. I also really enjoyed the interactions with the staff and the owner, which is an aspect of the experience that exceeded my expectations. The shop is cool, and they have dogs and a cat on-site which is a bonus in my books. Thanks again!Service: Vehicle Inspection

  William Saumier
9 months ago
Dave was able to repair the damage Westfield Ford could not. Westfield Ford was performing a 100,000 mile service replacing spark plugs etc. they broke off a spark plug in the engine and gave me back the vehicle that required towing. They took no responsibility for breaking off the plug and said they could not get the plug and pieces out of the engine if they tried.Dave is known for his expertise in auto engine repairs along with other mechanical work other shops either cannot repair or do not attempt to repair. Dave is detailed from the beginning to the end. Pictures and a video of the problem and parts were provided from start to finish. Dave is the first shop I have ever come across with excellent communications including progress with photos and video. Black Rock Automotive is highly recommended and is an honest upfront company that is hard to find. Dave and his team earned a 5-Star Rating.

  BlacOps Assassin
a month ago
I would recommend this shop, the service was professional and the owner was courteous and knowledgeable I will be taking all my cars there from now on..

  Suzzle Greenie
a year ago
This local owned shop is great! They were fair, honest and took the time to listen to my needs and address my concerns. Their online system was seamless and allowed me to see the work being completed, photos, diagnostics, etc. Which made me feel involved and in control of what was being done with my vehicle. Prices are fair and staff is caring. Quality work. Thanks guys for looking out for us ladies and not taking advantage! Very rare quality in a shop these days.

  Gerhard Panuschka
a month ago
This is a small garage that strives to provide good service to their customers. I think small, dedicated shops should be supported.

  Lynell Clancy
3 weeks ago
It s great to have a team of mechanics I know I can trust. They are honest & upfront about the work they do & what the cost will be. I drive a lot so I especially appreciate the prevention & maintenance they do so I don t end up down the road with an astronomical bill. Thanks Black Rock!Service: Steering & suspension repairService: Steering & suspension repair

  gillen .morrison
5 months ago
I trust Dave and his team implicitly. He is consistently professional and patiently answers any questions I have about recommended repairs.Services: Air & cabin filter replacement, General repairs & maintenance, Auto engine tuning, BrakesServices: Air & cabin filter replacement, General repairs & maintenance, Auto engine tuning, Brakes

  Derlina Medina
a year ago
This was my first visit to the shop and I appreciated how friendly, personable and professional the entire staff was. Dave took the time to explain what my car needed and was understanding of my priorities and budget. Being able to see the diagnostic report was very helpful and much appreciated, too. I ll be returning in a couple weeks for preventative care, and I look forward to supporting this local gem of a shop. Extra bonus was being able to use a free loaner car - I won t forget the charming diesel Jetta I got to enjoy while my car was being serviced. I loved meeting the office kitty, too! Thanks, Black Rock!Services: Air & cabin filter replacement, Auto engine diagnostic, Auto maintenance, Oil change

  Terry DeGarmo
10 months ago
Very satisfied with the service I received. Dave answered all my questions about the value of my car verses repair cost. Knowing new parts now are in my vehicle, I don't need to worry about them. Buying another used car instead would subject me to not knowing the status of a used car and its parts.Thanks DaveServices: Steering & suspension repair, BatteryServices: Steering & suspension repair, Battery

  Jackie Shelley
a month ago
I am very happy with the service they provide. I give them a 5 star review.

  Whylee Raven
a year ago
I needed to get a pre-purchase inspection done on a Lexus LS460 I was considering buying. Thankfully I brought the car to Blackrock Automotive. Dave and Richard found body damage my wife and I didn't see, inspected the car while we waited, showed me everything that was wrong with the car and saved me from about $6,000 in repair bills had I bought the car. I would definitely use their services again.Service: Vehicle Inspection

  Harrison Ennis
7 months ago
I went in to get my AC fixed. They replaced it with a blower that makes a very high pitched whine when you have the ac on at all. I went back to ask them to fix it, they offered to put a dealership blower instead for even more money. TL;DR spent 500$ for a very obnoxious sounding AC. I would not recommend this place to a friendService: A/C installation & repairService: A/C installation & repair

  Harry slye
a year ago
I called made an appointment and went to my appointment on time to fix my truck. The team was very efficient and kept me in the loop with repairs every step of the way. The completed a diagnostic test on my truck and fix exactlywhat was wrong with pictures to back it up. By far this shop was the best shop I have ever been to for auto repairs or any auto service. I think I will bring my car in for service as well. Outstanding!!!Service: Auto A/C recharge