Don's Auto

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  J Stiansen
a month ago
I had clients stuck on the side of the road with a flat tire in the middle of a rain storm, Dons went out to find them to make sure they were safe and took care of them quickly and efficiently. Their insurance called a tow company from 90 minutes away which we had to cancel, thank you Dons Auto for going above and beyond, and for your kindness!

  RD C
4 years ago
We were in the Lake Arrowhead area for the Labor Day Weekend, left one of our vehicles parked at the cabin for a couple of days and discovered on Monday morning (Labor Day) that some local wildlife (rodents) had made themselves at home under the hood - chewing up some wires. We needed to be towed 85 miles home. We contacted AAA and they dispatched DON S AUTO, who arrived in about an hour, loaded up our vehicle on their flatbed tow truck and took it all the way home (3 hours). GREAT JOB, Johnny! Thank you for being professional and having a great attitude!

  Douxtube1
a year ago
Came and rescued my classic truck in 4 th of July. Took it home to Riverside off the mountain in Green Valley Lake. Driver was awesome! Thanks Dons!!!Service: Car towingService: Car towing

  Sergio Lomeli
3 months ago
Poor customer service, especially if your a AAA customerI called them at 2:00 PM they continue to extend the time till 6;00 PM than cancel our service requestDons Auto left me stranded over nigh which caused me to get a citation

  Nhat Nguyen
a day ago
Fast and efficient when we were stuck on the side of the road!

  Lukas Pratt
a year ago
My cars water pump exploded on the side of the highway. No exaggeration, they arrived so so fast it couldn't have been longer than 10 minutes at most.These guys are highly qualified and very respectable professionals.I called a few minutes before closing and they still came! I was close enough to walk to my house after they towed my car and they so kindly offered to give me a free ride to their business in the morning to pick up vehicle after I expressed my concerns of no transportation. Most people would just respond, "take the bus."Highly, highly recommend. Thank you Don's!Services: General repairs & maintenance, Car towing

  J BENTLEY
6 days ago
Had the Spark Plugs for our Kawasaki with 2 hours!

  JIMMY TRINH
a year ago
Wendy is the best person there! She will consistently make sure you re going to get your tow and is transparent. Would love to do business with her again.

  Maryann Farley
a year ago
Don ALWAYS stops what's he doing & helps me ASAP... needed a little work done on my rear breaks.Great price & done on the same day I couldn't find a ride back up to town when my car was done, so Don himself came down to Smiley Park & pick me up!Now, how's that for customer service Thanks again DonMaryann Davis-Farley

  Kevin Taylor
5 months ago
Don was a wonderful guy who made a stressful situation much better, and I made a new friend in the process!

  barbjoz63
3 years ago
They got my car fixed and back on the road in under an hour. Friendly place, fast, efficient, good price for my somewhat minor repair. We are lucky to have Don's in Running Springs. Would definately use their services again.

  Lovely Momo
3 years ago
We just finished camping and our car went dead on us and we were looking for a towing company near and i called don towing and a man named bill i believed helped us big time! We are from OC and he helped us so much and his service is on point and he was amazing. We were blessed and we thank you so much for your professional service you provided. If i could give more stars i would! Job well done!

  amber joubert
3 years ago
While off-Roading our a-arms came loose and made our tires super cambered which makes driving very dangerous. After we went to another auto shop in big bear who blew us off we called Don s on a Saturday at 4:45pm. Bill was amazing and said to come on by and would see what they could do for us. We arrived and in 15 minutes they fixed our problem. Bill and his crew were so nice and accommodating. We were so thankful because we didn t know what else we would have done. Thanks to Don s auto, Bill and his crew.

  Jennifer Pe�a
8 years ago
These guys are AWESOME. Just purchased a used 4x4 pickup. Took it into Don's on a Tuesday had it back by Thursday morning. They fixed the issues we mentioned along with an issue they had discovered. Quite a bit of work done in 2 days and they came in under price quoted. We have NO complaints, they are definitely getting all our business from this point forward. Definitely recommend them. Thanks Don's Auto!

  Jeff Mallin
2 years ago
Had an emergency breakdown over the holiday weekend. To our pleasant surprise, not only were they open when others weren't, they ordered the part before our car arrived and completed the work within just a few hours of my call for service. Thank you, Don and team!

  Natalie McDowell
7 years ago
Yesterday during the huge wildfire that shut down 15N, I was re-routed up HWY 330, a place I had never been before. Approximately 6 miles from Running Springs, my Tahoe blew a radiator heater hose and spewed antifreeze all over my window and on my husband, who was riding his motorcycle behind me. We pulled over and tried to cool down the truck and fix the problem, as we called a tow truck because traffic was very heavy and I was afraid to drive any further. Two tow companies (that my insurance called and dispatched out) failed to show up after 2 hours we tried to go up the hill to the nearest town (Running Springs). Unfortunately my truck overheated for a second time and I had to pull over again. My husband took off to try and find an auto parts store but before he left he saw a tow truck coming down the road. The tow truck came from Don's Garage. He waved frantically and pointed at my broken down vehicle but the driver (Kyle) had another job to go pick up down the hill. On the way back he stopped and picked me up, because his boss, Don, allowed him to. I am EXTREMELY grateful to Don and Kyle for all their help yesterday. Not one person stopped to check on me or ask if I needed help and there were hundreds of vehicles passing me. I am pregnant and was out in 105 degree temperature with nothing to drink for over two hours. I am very happy with there service I received here and just wanted to leave an excellent review because they were the ONLY people willing to help me in my time of need yesterday. Great people and wonderful service.

  HEY BACCHUS
a year ago
Very rude staff and bad service. They returned my friends vehicle with new dents and scratches. I highly recommend finding an alternative for any automotive need. I also had a vehicle sold out from under me with no noticeService: Car towingService: Car towing

  IRONHORSE MMA
4 years ago
On 7/16/19, my girlfriend and I were in an accident on our Harley, in the area of Running Springs. One of the kind men who helped us after the accident was a local, and recommended "Don's Auto, Inc.," telling us they were good people, who would take good care of us. On his recommendation, we called Don's and headed off in the ambulance, to get our wounds tended to.On the 19th, we contacted our insurance and made arrangements to have our motorcycle brought home. I cannot adequately describe my shock and disbelief when I was informed that we would have to settle almost $600 in tow charges, before they would release our motorcycle. SIX HUNDRED DOLLARS!! for a tow, and three days' storage.Needless to say, I do not think the people at Don's Auto are good people, or that they took good care of us. I think they saw people in a situation they could take advantage of, and did so.I do not, and will not ever recommend Don's Auto, and will post this to as many places as I can, to warn people away from these dishonest jerks!

  Hunter Johnson
2 years ago
Avoid, Avoid, Avoid. I'm convinced they mislead Triple A. If you call them for a tow, good luck! I work. Both times they sent a tow truck to my location. Before I could get out there, the truck had driven away without my car. In 1 day, I had to waste 2 of my yearly Triple A visits. Please don't trust these guys farther than you can throw them.Service: Car towing

  Subaru Mechanic
3 years ago
Really cool people. Had them tow my Subaru down the mountain. Forgot my keys to my other vehicle in my Subaru and the driver waited 15 minutes away for me to go get them.I wasn't able to make it to my house before he did so he unloaded my car (at my request) and left my keys in the glove box for me. There was $10 in center console completely open and he didn't that remained untouched.The people on the phone weren't particularly patient or as friendly as the driver was but overall got the job done.

  George Freese
a year ago
My old jeep broke down and don picked me up through AAA. Then replaced the broken motor mount. Great guys, they did a great job and at a reasonable price.

  Sandra Rose
5 years ago
Great service! After getting my car out of a snow bank, after what had to be a very long night for these guys, simply because there was no roadside assistance to be had for hours due to a bad storm and your typical California drivers, they actually drove my car up to the street for me because he could tell I was afraid to try to get back up this driveway on my own. Totally above and beyond the call of duty for two guys who likely had to pull touist out of trouble all night long! If it was possible to give you more than five stars I would.

  Cathie Franklin
3 years ago
I actually thought highly of this shop. I mean, I am female, it is an automobile repair shop, usually known for being a dirty, greasy unfeminine mess but this place was very clean, the men there were friendly , smiling and very pleasant. The small town atmosphere was enjoyable and the San Bernardino mountains are a wonderful backdrop for a visit to the mechanics shop. Plus, my friend got a great deal on a car he was buying from them.

  ton kita
9 years ago
Broke down on the way up the mountain in my 88 jeep .. felt like a fuel problem but no idea what.. AAA sent out tow and referred us to another garage close to our destination on other side of Big Bear. Tow driver was from Don's Garage running springs and he was GREAT!! said he would take us anywhere we wanted to go, never pushed his garage. He did say that he thought we had a vapor lock and they could look at it while still on flatbed .. if fixable would let us know.. if not would take us to big bear garage closer to our destination. OK lets do it ... 30 mins later, back on the road.. vapor lock cleared at no charge!!! These guys are great great GREAT!!! they could have told me i needed a new fuel pump etc .. Nope, rather they got us up and running in no time and with a smile .. wish they were here in Los Angeles .. A BIG Thank you from me to Don's .. you guys are the best .. Oh.. and the other place AAA was sending us to was a car wash with a garage attached??? Glad Don's picked us up, they are good guys :)

  Linda Prentice
4 years ago
I waited three hours for someone to show up to CHANGE a tire that had a nail in it. The guy came onto my property, never knocked or called, PUT AIR IN IT, and took off. I never even knew he was here! A lot of good AIR does in a tire that has a nail in it! When I called back, the dispatcher ~ from IOWA! ~ said, The driver had a CHP call! I ve NEVER been this upset ! As a widow, I need to rely upon others now because my husband is dead. I chose AAA in case of a problem. Well, a flat tire is a problem! But when I needed them most, I ended up with people who do... NOTHING! I seriously wonder what the world would look like if people were competent and took pride in their work? Don s Auto told AAA they knocked on my door and called my cellphone. Those things NEVER happened! If I could rate this company a ZERO, I would. They don t even deserve a ONE! Don t hold your breath waiting for help with these guys. They have another agenda and it isn t YOU!

  Scotty Harvey
a year ago
The worst service ever. They lied when they said they couldn t get up the driveway. Then they said they didn t want to damage the Tesla so they just left. They should be dumped by triple aService: Car towingService: Car towing

  Richard Mulvey
a year ago
I broke down in a real bad spot and they were on time to tow my SUV they dropped me off at my house and took my SUV to their shop 26 miles away and fixed the problem that very same day and called me to come pick it up and I couldn't make it that day so the next morning my roommate dropped me off on her way to work and left me at the wrong shop 20 miles away from Don's auto and I called them and they sent one of their drivers to pick me up and take me up the hill to get my SUV on the coldest day so far this year and he was a professional driver believe me because even if my roommate would have tried to take me there we would have wrecked thank you Don for saving the day at believe me this place is top notch and if I could give them 100 stars I would..sincerely Richard Mulvey Services: General repairs & maintenance, Electrical, Car towing

  David Y
a year ago
Don's is a convenient inexpensive mechanics shop in Running Springs. They have good prices on towing, lockouts and brake replacements. They do good work.

  Dar rin
10 years ago
Date: 05/11/2013 at 11:20 pmRe: Locked keys in the ignition, door accidentally closed and locked. Not running!They opened my car within 5 minutes and they were on their way.Excellent and Fast service.This is why I love AAA.I would recommend AAA (Don's Auto Repair) for any locked keys or any service.Great job guys!

  Ann Watson
4 years ago
Though expensive ($125. for a 10 mile tow), at least they towed our car. Our chains came off after a slow (5 mph) climb up highway 18 and broke the brake line. We made it to the CHP chain pullout and managed to park. NO tow truck would come for a car with no brakes (even AAA who we are members of). So from 8:30 pm on Thursday to about 3 pm on Friday our car sat in the snowy pullout. Finally, we were able to get Don s to tow the car to Crestline.