Service Outlet

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Heather Ortiz
a year ago
I ve recently moved to Roseville and didn t have a mechanic. When another mechanic referred me to Leo since my repair needed a Honda specialist, I tried my luck with him.He squeezed me in that day! took such good care of my car, was totally honest and transparent about what needed to be fixed and what did not and he fixed my key fab for free! :)He has been very accommodating and kind and clearly knows how to provide excellent, honest service.I m so incredibly grateful for finding a trustworthy mechanic so quick. I will defined always bring my car back to him.Thanks Leo!Services: Brakes, Oil change

  Brendon Berg
7 months ago
Our office was next door for several years. Appreciated Leo and Jr taking care of mine and all the other employees cars. Still taking my car the five miles over them.

  Ian Sergeeff
2 years ago
Leo has saved me tons of money in his honest practices at Service Outlet. Him and all the people that work at the shop are very professional and know how to get the job done. I dropped off my car earlier this week, telling him that I needed it by the middle of the week and he delivered thoroughly. He had figured out the problems and told me everything I needed to do and even through in a couple of tips on maintenance . Great customer service experience and will definitely return. I highly recommend him for all your service needs.Service: General repairs & maintenance

  Dannielle Smith
2 years ago
This place is awesome! I had car towed there after malfunction on I 80 and within a few hours, I was back on the road. Leo is a delightful human being and actually cares about his customers! Excellent prices and professional, efficient work. I highly recommend!!Service: Auto engine diagnosticService: Auto engine diagnostic

  Thuy Nguyen
a year ago
Leo has become the father of my car. He s helping me see more into the future when to prepare for repairs coming up. He s been mindful of my long commutes and tight availability.

  Cynthia Harris
5 years ago
Leo saved me several hundred dollars by replacing the O2 sensors on my Toyota Forerunner. He was able to finally clear the check engine light which kept coming on due to a lack of regular maintenance on my part. It took him extra hours of his time driving the Forerunner to make sure the light wouldn t come back on, at no extra charge to me.He also worked on our Honda Civic Hybrid and did such a great job, it hasn t needed servicing in over two years.Talk about efficiency and honesty. I give his business highest marks.

  MrDeadScott
2 years ago
Had a great experience with the staff and service provided. Leo was very friendly, explained everything, and pricing was more than fair for the work preformed. I will be taking my car back for all future work, thank you for the work you provide to the community.Services: Electrical, Auto engine diagnosticServices: Electrical, Auto engine diagnostic

  Eric Roderiques
5 years ago
Leo is the best. He has saved me tons if money over the years with his honest service practices. He refuses to sell unnecessary work to his customers. I trust the Service Outlet with both of my cars. I am glad they started selling tires and wheel alignments too. Very convenient.

  Connie camp
5 years ago
Leo is my new hero. I had taken my car to Made in America where I was quoted $350-400 to fix an oil leak. I, then, took my car to Leo where I learned that problem was misdiagnosed. Leo fixed my car for $150 and removed severe scratches out of the goodness of his heart. He is a good man and an honest man. I can t imagine taking my car elsewhere.

  Lisa 44
a year ago
Service Outlet aka LEO, went above and beyond! So happy to have found them, and will be taking all of our Hondas to them from now on- Honest and hard working team. Would highly recommend-- :)Services: Electrical repair, General repairs & maintenance, Auto engine diagnostic, Vehicle InspectionServices: Electrical repair, General repairs & maintenance, Auto engine diagnostic, Vehicle Inspection

  Chan Park
2 years ago
Thank you for a great service!! This place is probably the best place to get your vehicle maintenance. Car dealerships in the auto malls typically overcharge for an oil change but Leo and folks at the Service Outlet provided excellent & friendly service at much reasonable price. Highly recommended!Service: General repairs & maintenanceService: General repairs & maintenance

  Carol Seifert
9 months ago
My highest recommendation for Leo & his crew! I've followed Leo & his business ethics. Pricing the last 15 years. The Best of Best mechanics anywhere.

  Phil Rosenfeld
8 years ago
We have used this shop for many years on multiple vehicles. When Kevin ran this shop, it was outstanding. He gave you a fair price, was very honest in his estimate of what was needed, and stood behind his work. I would give it 5 stars. Unfortunately, his wife is now running the shop and it is horrible. The responsiveness and organization are gone. The new mechanics charged us for a diagnosis, but never found the problem, and seemed generally overwhelmed. Hence the 1 star rating. Will not be back until Kevin returns.

  Mary Payne
5 years ago
Zero stars but had to choose one to post:My brakes were squeaking so on a recommendation to take it to a smaller shop to save money. I went on yelp and saw the decent reviews so I gave it a shot. I told them my brakes were making noise and to please fix them because it was driving me crazy every time I stopped. He said my back brakes looked brand new and it was my front brakes. He quoted me the price I said go ahead and fix them paid my bill and left. The next day the noise was still there so I called my neighbor who is a mechanic. I told him I took my car in to get the noise fixed and it still making the noise. He said bring it by I'll take a look. He said your back brakes are out not sure about your front because they have been replaced now, he said take it back to the mechanic who fixed it and if they don't take care of it bring it back to me I'll fix them. I took my car back and they called me later and said oh it is your back brakes it will be the same price as the front. I said I will come get my car. When I went to pick up my car he said he went ahead and replaced the back brakes and pay me later. I DID not authorize him to fix them. He started calling me for the money and I called back and left a message stating that I didn't authorize you to do that and you didn't fix it right the first time. After that non stop phone calls. About 4 months later he called me and I was on a business call and couldn't answer the phone. 20 min later a knock on my door . I tried to put my call on hold and by the time I got to the door he was gone but he left his business card at my door. I was shocked and the fact I live in a gated community he obviously followed someone in !! He asked my neighbors where we parked our cars and then looked in my garage! Then he came back again banging on the door to the point my son was afraid. I answered it and said you can not show up at my house like this and he said he was law enforcement. I told him I never authorized him to fix my brakes and I left messages. He stated I was ignoring his calls so he took it upon himself to come to my house. I do not feel this was professional at all if he had a problem he should take me to small claims court or send me to collections, not show up at my door. I was on a work call the day I said no I will pick up my car and they heard me say that so no matter what this business tries to say I know the truth and so does my coworker. I paid him anyways to never deal with these people again. I will never do business with them again ever !!!

  Perry McKinnon
9 years ago
Kevin and the team are honest, skilled and hard working! They aren't after your wallet. They charge what's fair and don't try to sell you things you don't need. I've brought 3 cars to them over the years and they've always done a great job! Highly recommend them!!! Stay away from the dealerships! Go here!

  Thomas D
8 years ago
I had kevin replace an engine in my 4Runner. I got about 3k miles out of it when it started to overheat. It turned out that the block he acquired was not properly rebuilt.Kevin charged me $4,020.50. The new block + install cost me $2,700.When I told Kevin about the problem he said the warranty had expired and I was out of luck. I told him I was going to write this review and he didn't seem to care.So much for family values hu Kevin?

  David Moody
6 years ago
Took 1997 Honda CR-V in for oil leak repair. After several attempts to repair and weeks of time, the vehicle still leaked oil. Honda Service Outlet charged $977.41 to replace oil pan gasket, valve cover gasket, timing belt and front main crank seal. Paid for in full. Took vehicle back for another valve cover gasket - ruptured and gushed oil. Vehicle still leaks oil.Customer moved out of area and parked vehicle. Finally, had oil pan and gasket replaced at home. Still leaks oil. Took vehicle to reputable repair shop in Vacaville. In 24 hours, the repair was complete at a cost of $721.22. Tech report indicated leaking front main crank seal which had silicone RTV packed into the seal. Additionally, they installed a new water pump, timing belt tensioner, timing belt (previously installed belt was damaged with oil), front crank seal, cam seals and valve cover gasket. All wear-out parts were changed while into front of engine.Honda Service Outlet did not replace the front crank seal although it was charged for on the invoice. Apparently, they applied a "shady mechanic" stop gap fix that didn't work. Replaced seal was returned as evidence. Additionally, any reputable mechanic will replace the belt tensioner, water pump and all seals while the front of the engine is disassembled for timing belt replacement. Parts are inexpensive compared to labor. Honda Service Outlet did none of that.I have been trying to get Honda Service Outlet to pay for the successful repair. Leo initially stated he would see what he could do but has since failed to return my calls or answer emails.Leo states the repair was accomplished before he took ownership even though he was the agent who took in the repair and invoiced the job. There is a "history" regarding ownership of Honda-Acura Service Outlet.Leo Allen (aka Muhammed Ali - owner) is a smooth talker who tries to talk his way out of being accountable for the fraudulent and substandard work performed by Honda Service Outlet.Don't be fooled by the presentation. Results count and this result was unacceptable.This used to be a reputable service and repair shop before it changed hands. Now, Leo owns the shop and does not deserve the reputation that preceded his tenure.I want them to pay the bill for the repair they were paid to do in the first place. $721.22I will be filing a claim with the Calif. Bureau of Automotive Repair Services.

  Taylor Speer
4 years ago
He ripped me off horribly and broke the back brakes on my yukon gmc! I had him replace the front rotors and calipers and pads and then all the sudden the back ones were broken! Leaking a bunch! Which the day before we were at the shop and they were fine don't trust him

  eve sachs
a year ago
Leo is awesome. We drove all the way from Incline Village to here in a rush and he helped us get everything we needed no stress :)

  Wendy Biel
6 years ago
Crooks. Charged us $75 to turn our check engine light off even though we explained that we already had a device to do this ourselves. They lied and said they reprogrammed our computer so that it wouldn't come back on again. Less the. 24 hours later, light is back on and now they won't stand by what they promised or refund our money. Find another mechanic, these guys are not honest!

  Wayne McCourt
3 years ago
Leo has always been honest and reasonable with all the work he has done on our Honda Pilot and mother in law's Hyundai Elantra.

  Grayson Burch
3 years ago
Leo is a great and honest guy. His service is excellent and he is very understanding and honest when it comes to pricing on parts, service, and labor. 10/10

  Jean
2 years ago
Leo is a gem! He is very knowledgeable and has fair prices. Great service all around.

  Bryson Shellito
9 years ago
Best dealer I've ever used! Kevin and his crew are not only quick and well priced, but they have the best customer service I've had at a mechanic!

  mel swope-johnson
a year ago
They are great to work with..They let me know when I have something that has to be fixed right now and give me a heads up on items that will need maintenance soon...Service: General repairs & maintenanceService: General repairs & maintenance

  Mr. B
4 years ago
Truly wonderful service ! The owner is a friendly outstanding example for the rest of the service shops to follow !!! I would absolutely not hesitate recommend him to anyone who wants the best honest service obtainablefor their vehicle.B.Shanack

  Janet Triska
3 years ago
This is an independent repair shop for Honda/Acura and Toyota/Lexus with over 40 years of experience. Customer service is number one with Leo, the manager.

  Ravinder Singh
3 years ago
They took my car in right away and fixed it very quick. Great customer service!I recommend them

  George & Dennie Booth
5 years ago
Long time customer, very satisfied. They brought my near dead Mitsubishi back to life and it is running great.

  Saman Ganji
2 months ago
Leo is the best