Niello Acura Service Center

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Alex Goldsberry
a week ago
Poor customer service. Maintenance representative used misguiding words to suggest more repairs were needed than actually needed, and paid to diagnose a rattle that they ignored. Told to bring car back the next day for a very fast repair, but was later told I needed to leave the car for the entire day when I called to schedule the repair. However, when I made plans to drop it off, I was told it was only an hour long repair. When I filled out survey, maintenance manager left me a voicemail to resolve this issue but never returned my calls.Took my car for service to diagnose rattling seats and a tire alignment. After first day of service I was told I needed 2 new control arms despite just having 2 control arms installed not even a year earlier, as well as new brake pads which were replaced 5 months earlier. The repair representative immediately walked back these claims when I told him these and said I ACTUALLY only needed a $10 control arm locking pin instead of the $1200 control arms suggested to me, and they were merely suggesting the new brake pads because they aren't Acura brand brake pads. In regards to the seats rattling, the representative acknowledged they can also hear the seats rattle at city road speeds but said the seats were tightened to specs and advised I either spray the rails with foam, or suggested the seat rails may be worn. End of conversation. I paid $220 to have that rattle resolved and was merely told "well they're tight but here's some ideas for you to try yourself" and was handed back the keys.I seriously considered just trading the car in for a Toyota they had on the lot. My very first car was an Acura RSX and served me well and lasted me 10 years. This MDX I currently have has been in and out of maintenance at least 3 times per year and we can't keep up with the maintenance it requires. We know for a fact we won't get 10 years out of this MDX and with 3 trips to mechanics per year that is inexcusable. I'm fortunate that I don't live in Sacramento anymore and deal with a dealership that I trust more.

  Hermes Mercury
a month ago
Scammers. I asked to do transmission soft update and I was told they can do it. Next day they charged me $220 for nothing. And presented bill for recommended services I don t need or I have done already and did nothing to my car. Basically I was lied at the begging to lure me to leave my car, I clearly told them I just did fluid flush for $140 and just need soft update. Instead this crooks did nothing and charged me $220 for sheets of useless paper.

  Stacey Caudle
2 years ago
We have had several concurrent issues with our TLX, and Gary and the service team have been so great! They have quickly diagnosed each problem, presented us solutions, and been so responsive. I especially appreciate that Gary is calm and kind during a stressful situation.

  Carol Strauser
11 months ago
Niello is always on time with there serviceMy advisor was Joshua , he was helpful and understanding. Love the waiting room , from the snack to the tv.

  Angela Langston
2 months ago
Great service!!!

  David Stratton
2 years ago
Robert and the team did a great job!