Future Lincoln of Roseville Service Center

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  KELLY BROWN
a month ago
Sam Bakken our service advisor was wonderful to work with. He is very knowledgeable and responsive. I have had to come in for service a few times and he has been amazing to work with every time.

  Sidney Modiste
a week ago
EV, Mustang Mach-E, service takes longer than ICE vehicles due to the lack of bays and technicians capable of servicing them. Since the service was warranty related, I was provided an EV rental. My service manager listened to my list of concerns and addressed them. Apparently Ford has not figured out how to save and reinstate the settings in the software when serviced, as I had to redo most of my settings in the OS. Otherwise pleased with the service, even though it took 3 weeks. I will continue using them for my service needs.

  Sean C.
3 days ago
Always appreciate John Green and his Service. John always goes above and beyond to make sure we are taken care of on our F250. Also appreciate the help from Sami, another one of the service writers at Future Ford who covered for John whenever needed. My experiences with Future Ford both in sales and service are always the very best!

  Clarence Larry
2 weeks ago
it s cool having the newest and shiniest car in the church parking lot Choose the automobile with all the options they ll make it work it s been my personal experience that future Ford delivers on time and as promised future Ford of Roseville in my opinion is the cherry of the dealers in the Great Roseville Auto Mall.

  Ben Scanlan
6 months ago
Jason W. is approachable and friendly service rep making interactions with him a positive experience. He has a talent for listening attentively to customers' needs, providing personalized solutions, and ensuring that each customer feels heard and valued. Moreover, Jason demonstrates patience and empathy, taking the time to explain complex information in a clear and understandable manner.

  Taylor Gregori
6 days ago
Jason was outstanding. Was initially told my truck was going to need 3 days but was able to get it done in a single day. Kept me informed through entire process

  Rob Gutowsky
3 days ago
Darryl was overall difficult to work with. His communication was poor. I had a larger service job and day 1 they didn t even work on my vehicle. I was told this when I reached out after day 1. He supplied a rental car. That was kind and did help. The next 2 days I had to reach out about the status. I didn t feel like a valued customer.

  c n
a week ago
Took my mustang in for service. Service advisor Johnny Rodriguez was efficient and professional when he reviewed past service history where some service had already been done so he saved me a bit of money. Service was done in the time mentioned. I'll be a returning customer to Future Ford of Roseville.

  Marleen Tutt
a month ago
The Service Team at Future Ford/ Lincoln is the best! My Service Advisor Jason Weber was so awesome and always professional! I will recommend him every time. My vehicle always gets done properly every time. Big kudos to the team.

  Duane Coller
a week ago
Drew was a very helpful service advisor, and I appreciate the detailed video and verbal report on the thorough inspection they did with my oil change. This is my second visit here with my Class C motorhome, and they have earned my ongoing business.

  Annette Hayes
a month ago
My experience at Future Ford was excellent. My service writer didn t miss a step. He didn t make a promise he could not keep. He stayed in touch with me to ensure a smooth delivery. His service is sincerely appreciated.

  Virginia Stevens
a month ago
Typically the service has always been great. The last time, not today, I took my car in for some major repairs, they returned my car filthy. Black grease on the car door (inside), seat, steering wheel, floor board, Not Good! But that was the first time that happened so I might think it could have been a new hire, sorry new guy/girl. Also there was a hole poked in my leather seats like a key punch. But, today Michael came to my house and completed the recall work in less than 15 minutes. He was on time, polite and very professional. I've always enjoyed working with future ford, but their prices do make me go to ASR.

  Marlynne Keefe
a month ago
Calling Roseville Future Ford since December 2023 for a recall notice I received. I placed over 12 calls and never received a response back for an appointment, until I called the 13th time on 3/12/24 & Don answered the phone & set up an appointment for the NEXT DAY AND had the service tech. Come to my place of employment to fix it. Thank you Don for taking care of this , if only you had answered the first or 2nd time I had called, I would have not been so frustrated.Also, the service tech Mike was Awesome! He sent me a text to let me know he was on his way and also sent me a text when he arrived to the parking lot to meet me. He fixed my car and was very professional, friendly and excellent customer service. Between Don & Mike, the only reason for 5 star review, otherwise, a big fat 0! !

  Lowell King
2 weeks ago
We moved to Roseville about 6 years ago. After we moved, I sold my other car and purchased a Lincoln MKC. As a result, I began to come to Future Lincoln and met Jason, the Best Service Advisor I have met in my years as a Car owner.Jason is not only knowledgeable of cars he comes from the old school of providing the Best Service i have ever received from any other Auto Dealer. I have No Problem providing a 5 Star rating for both Jason and Future Lincoln

  AK Travel
a week ago
Matt & Co at Future Ford service were professional, responsive and flexible with my schedule. I will definitely be bringing my B-class RV on Ford chassis to them for Future service

  Amy Ebert
2 months ago
They say it s the people that makes the company and Ford has done a great job hiring some of their top notch Service Managers, one especially named John Green. I have been working with John for the last several years and have continued to ask to work with him. It s nice to work with the same person as he knows my vehicle in and out. John has always been professional and pleasant to work with. Thank you!!!! :)))

  Alex Butts
a month ago
Mike helped me this time and he was wonderful. I know ford has a rap for breaking, but the customer service makes up for it. There will always be something going wrong with my cars eventually and knowing I will be taken care of well is great.

  Paula Straube
a month ago
Eric my service advisor was great, services were performed as promised and on time. Only downside I just had my car washed the day before bringing it in. When I got it back from the service, there was water whitish spots on my windshield and a bit of run off down the sides.

  jeannine klock
2 weeks ago
Johnny was great but honestly not sure we ll be back. The cost doubled for less service from our last appointment a year ago. We had the car washed and it came back to us half wet at point we just wanted to leave.

  Joan Moore
2 months ago
Mike was great and very helpful. He did a very good follow up on having the truck returned to my house and texted the person returning the truck- Juana Seville by name and she too did a great job. I am very happy with the service. Five starts for sure!

  Dave Whitgob
a week ago
We had our first service on our new Lincoln navigator. Simply stated, the Roseville Lincoln dealership far exceeded our expectations. Legendary customer service, car completed on schedule, and it came back, washed and shiny!Service: Steering & suspension repairService: Steering & suspension repair

  David Powers
3 months ago
Johnny at the service department got me in and out in one day, and they did a great job on the maintenance on my Ford Escape. I like the videos and photos they sent to me visually describing the work they performed.Excellent Service Department!

  Vladimir Que
a week ago
My Service Writer at Future Ford is the best, Jason Webber has always gone above and beyond to maintain my truck, fight for my extended warranty coverage and get my truck back on the road.

  Mike Waters
3 months ago
My service advisor Jason was very professional and kept me in the loop for the duration that my vehicle was in for service. He went above and behind to take care of me. Very happy with the turnaround time and quality of work Future Ford provided!

  Mikhail Gayduchok
4 months ago
I had an excellent experience with Samantha at Future Ford Sacramento's service department. Her attention to detail and commitment to customer satisfaction were evident throughout the entire process. Samantha made my visit smooth and stress-free. I highly recommend her for her exceptional service and dedication to customer care.

  Margaret Mandelik
a month ago
Johnny was very respectful and listened to my concerns. He had great communication. I was very surprised when I picked up my SUV and it was washed and vacuumed. Best customer service.

  Audrey Jones
a month ago
I had a wonderful experience at Future Lincoln of Roseville. I took my car in for an inspection. Darrell was my technician. My appt was at 7:20 and I was out by noon. Darrell took his time explaining results of the inspection and he answered all of my questions. I highly recommend Future Lincoln of Roseville for your car service needs.

  avir atwal
a month ago
Always excellent service at Future Ford Roseville. Shawn Sogard is our service advisor and helps us with all our vehicles, he always goes above and beyond to make sure we have the best experience possible!

  Kristy Redpath
a month ago
Always a great experience across the board at Future Ford of Roseville. Jason my service advisor was professional and friendly. I drive from EDH to Roseville b/c the service is always exemplary. Thank you again.

  Dan Bailey (Dan)
5 days ago
Truck service on brakes. Tech was friendly and the work was completed as promised. In and out for drop off and pickup, in 5 minutes. Good work.