Fairway Express Lube

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Wes Lambert
5 years ago
Get Ready for the Up-sellOn my first visit to Fairway Express Lube, I did my homework and read up on the reviews, most of which were positive and 5-star. I always watch what the service people do, just to be certain that they do what they claim they will do.I wanted synthetic oil, because I do a lot of freeway driving. so I asked explicitly for the synthetic oil change. I was told before I signed anything and before any work was done, that the oil change included a "Free" car wash.The estimate was for $75.xx, the Final came to $87.xxIncluded in each oil change is 5-qts of oil, my vehicle is an SUV and requires 6-qts. On my receipt, that one quart of synthetic Havoline had a cost of $7.50. That's a pretty high mark-up, IMOThe only thing that the service person did besides change the oil, was over-inflate my tires. I already had good pressure because I have a TPMS. When the service person started inflating, he never checked the recommended pressure from the inside of the driver door (rating is 32 all around). When done, the left side of the vehicle was 36, the right side was 38. >:-|Most oil-change places I've been to charge about $50 for a change, but they also vacuum the carpets, clean the windshield, you know, the things that are usually done at a Car Wash. So i felt that if I was going to be charged $75+ that I should just take the included Car Wash.The first thing that the Car Wash rep said when I presented the "Free" Wash ticket was, "Would you like us to clean the recondition the leather and foam your tires?" More up-sell, ... sigh.Did they do a good job, yeah, mostly. I could do without the up-sell. And can I get a synthetic oil-change without a car-wash included in the price?Update: Returned for a second try (2018.11.20)Fairway Lube does not always complete every task on the list.Before I visited my tire pressure was at 29 / 30 psiWhen I left, my tire pressure was still at 29 / 30 psiThe statement that i received stated PSI: 35 Front / Rear.My advice to anyone who visits a Oil Change shop: Do not sit in the waiting room, Stand in front of the bay in which your vehicle is being serviced. Watch the service personnel. If they do not do EVERY SINGLE TASK, call them on it

  Helm Zinser-Watkins
6 months ago
Drive through oil change was new, but I liked it! Prices were decent, the complimentary soda was nice. Will go again.

  Paul SK
3 years ago
Avoid them please.. I guess its some sort of mechanic language. This is the 2nd oil pan I'm replacing after having oil change done at this place. Look at the smile and marked plug. Super tricky. They will not notice you that they ruined threads. And when you come back with Reciepts from oil change they will tell you that its not the car they have done bc of wrong license plate.

  J S
2 years ago
I have brought many of our vehicles here to Carl for many years because he is honest and trustworthy. Yesterday we purchased a used car from a private seller for our son to take to college. It needed an oil change. While driving it to Fairway Auto Center the check engine light came on. Carl was not in so I had them do the oil change and they told me bring it back today to have Carl take a look. Today Carl was super busy but still took the time to talk to me and plug it into the machine that tests for codes 2 codes appeared!!! Carl turned to me and said here is what these codes mean and why I needed to return the car to the man I purchased it from and get our money back! Carl did not charge me for his time and did not try to tell me that I needed him to repair it for thousands of dollars. I appreciate him and his team and thank him. Go see Carl if you want honesty, even if his shop can t fix the problem he is honest and tells you what s wrong and to go get it repaired!Services: Auto engine diagnostic, Oil change

  Dennis Ribordy
a year ago
RUN Forest RUN, do not use this facility.When I arrived they did not ask what type of oil I used. They presented me with an estimate for an oil change 92.91. I was there about 20 minutes, when I was told it was ready I asked why the charge was so high. Oh well your vechicles uses more than 5 quarts of syntheyic oil.I did not ask for synthetic oil; oh but the auto mfg. says, that is what you should use. That is bunk! The mfg. calls for an API Certified SAE 5W-20 Engine oil. I'm not sure they even changed the oil filter.All the checkes they said they did, were not done, mfg. calls for 36 psi in all tires, they reported 35 in all tires when in actually 2 were at 37, 1at 34 and 1 actually at 35. They checked the transmissions being ok, how? My jeep has a sealed transmission, not even a dip stick.I was so mad they did knock off 10.00, actual charge should have been 64.99.FYI I have done my one servicing and most repairs when younger, also worked at an automotive parts store for almost five years. I know a bad shop when I've been to one.AVOID THIS PLACE AT ALL COSTS.

  Andrew Santos
2 years ago
Pros: Fast service.Complimentary car wash with oil change.Cons: I had to tell them multiple times what grade of oil I wanted. I knew they weren't listening because the oil change reminder sticker they gave me said 5w20, but I kept telling them to put in 5w30. They finally got it right.They also forgot to put my valve stem cover back on one tire. No it wasn't missing in the first place because they were brand new covers from Amazon.

  Alexis Nicole
2 years ago
This was my first time here and From when I arrived they were rude. I showed the guy a coupon I had and he assured me I d get 10$ off and a free car wash. When I went to pay another guy said I don t get 10$ off and gave me an attitude about it. I paid it without a fuss. Then when I went to redeem my free car wash- no one was willing to help. I had to ask 3 different people which car wash I go to and they all acted like I was the biggest inconvenience. I will not be returning. The service was not worth the ridiculous price.Service: Oil change

  Robb
2 years ago
They couldn't find my records in their system and declined to work on my car because they claim not to have the right oil filter. That's the second and last time I go here. The first time they changed my oil but couldn't figure out how to reset the car's oil change notification.

  Richard Howe Jr
2 years ago
Stopped in for an AC Service. Carl is the best!!! I have been here before for an oil change so decided to bring car in for AC. Carl is the service manager and really knows his stuff. He was very friendly and explained exactly what was wrong and what he did to fix the problem.

  Rebecca Sannar
4 years ago
This is the most honest place I have been. Carl is very knowledgeable and the most honest mechanic I have ever been to. He's not one to up charge or add unnecessary repairs. I will never take my car to anyone else unless I move out of state. Highly highly recommend.

  Cheyenne Penrod
3 years ago
Carl is amazing! He is the most honest man. This is the only place we take our vehicles. They are so much more than an oil/lube place. Carl can fix any problem your car could have. He is the best!! I have had nothing but great experiences with this company for 10+ years.Services: Auto engine diagnostic, Battery, Oil changeServices: Auto engine diagnostic, Battery, Oil change

  Rose Allen
6 years ago
Great place to have your car repaired. All the service techs are very personable and the owner is very knowledgeable and quickly identified the issue with my car. Although costly, he gave me a very reasonable price for the service and I am very appreciative. I will be sure to return if I need to have any service in the future. Thank you Carl.

  Dave Crowell
6 years ago
Excellent customer service, great communication by Carl Titus the Service Manager and the best pricing out of three quotes for an A/C compressor replacement in my daughters car over the weekend.I've been a loyal customer at this location for years and this is a perfect example of why. Seriously, I'd give them 6 stars out of 5 possible !!!

  Lisa Dasmacci
5 years ago
My first time here and how impressed I am with the service. They advertise oil change 10 minutes and that was how long it took. They suggested a tire rotation and they also give you a $5 off coupon for the carwash next door. There is a coupon online for synthetic oil change up to 6 quarts until 1/31/2019 $59!

  scott lasseson
4 years ago
cant thank Carl enough always get me taken care of and today was a busy day all was done truck runs like me ! been going here for years thanks for best service ever ! send all my friends here and thanks to the guys who work so hard too ! its one of them shops anyone can go and feel like home ! but more important can be trusted too ! was at a dodge place few weeks ago never told me things they did to my truck or even ask me sadly had to do things to get it to run better ! thanks Carl in helping me trucks all good again !

  Porfirio Sanchez
3 years ago
On August 23, 2020 I decided to have the oil changed on my BMW at the advertisted set price of $75.99 and by the time Carl, the manager, returned my car the priced had changed to $95.99 without any discussion with me about the price change. Carl indicated that they had put 8 quarts of oil instead of 5 quarts in the oil change I ask Carl that they should have warned me of the change before increasing the number of quarters pour in the car. David, the person that changed the oil told me that some one should have told me in advised. I ask Carl why didn't anyone warn me of the change and he told me to look at all the cars he had to finish working on that day and I told him it was no excuse for poor customer service. Carl admonished me that should have known how much oil my car took and he walked away from me because he was to busy to talk to me and gave the paper work to one of his subordinates and that worker told me that carl was a lawyer to be careful. I don't know what the employee ment by that remark. I'm a retired police officer but I don't announce it to anyone. I have own this car for three months. Poor customer service and I'm not happy with their treatment according to their customer clause work is guaranteed or many returned. I expect a refund or I will return to all authorities in charge ed in monitoring these businesses.

  Frank Belcastro
2 years ago
The sign says free full service wash with any oil change. Paid 100. Went for car wash next door tol exterior only. No one would honor the sign. Tol policy changed months ago. Sign still up. Last 100 from meService: Oil changeService: Oil change

  Lee Hamrick
12 years ago
I've always had a decent experience here. I'm not sure if I would get any major repair done, but they have always done an excellent job with my oil changes! They even found a worn wheel bearing, advised me on the price to replace it (price was reasonable) and were low pressure about it! I replaced the part myself, having owned a automotive shop before, but I think some of these other negative feedbacks are fake. Someone mentions having worked there and them not even doing an alignment they sold, which I find VERY hard to believe, as they don't even have an alignment rack!

  David Shantz
10 years ago
I've had my oil changed on my vehicles since they first opened. Quick service. They have reported other work that is needed. They gave me a price for doing it but I never felt pressured to do it. Treated me with respect.

  Barbie Tolibas
a year ago
This place is awesome to go get your oil changed they took us right in got the job done and inspected everything I felt safe while driving my car after being there the people were friendly and very warm and welcoming so go get your oil changed

  Shantel Doyle
7 years ago
Fairway Express Lube did a wonderful job with my car. They are very professional and took such good care of my car. It is running like a dream again! Huge shout out to Carl for doing such a phenomenal job. He has earned my business and I will highly recommend him and Fairway Express to anyone needing service work done on their vehicle. Thank you! Thank you!

  Alan Naditz
7 months ago
This shop was purchased by Oil Stop sometime in the past year. It is no longer open on Sundays. The business needs to update or take down its website. (Also, its phone number no longer works.)

  Joseph Moss
2 years ago
I love this place. Typically I am able to get my car serviced quickly and efficiently, without a lot of upsell. They give a discount for a full service car wash next door at Fairway Car Wash... Really convenient.

  Sara Cook
4 years ago
Typically busy, so plan on leaving the car there for a bit. Great services and decent pricing. I know the owner and he is very polite and respectful.

  Marc dunbar
6 years ago
They gave my a $89 estimate for oil change on BMW 330i. That is a bit higher than the average price from dealer and BMW repair facilities. The charged me $113. There reason was BMWs hold more oil and take synthetic oil. But they ally ready know that before they give you the estimate, Why not just be honest? I would have taken to BMW. Live and learn. I will never do business with them again.

  M W
2 years ago
We had a tune up done on a Hyundai Elantra on a busy day but still got the work done within 2 hours and we left happy.

  esi sei
4 years ago
Was a customer for over 5 years and 4 cars. Today's experience of pathetic client relations was enough to find a different place for oil change. Saying goes it's hard to find good help? Each person at this establishment should be fired!!

  Grant Kanada
a year ago
I've been taking my cars here for years, and its a great shop. The manager, Carl, is very knowledgeable and the rest of the staff is professional and fast.

  Jim Curtis
5 years ago
Fast service. Morning wasn't busy. Checked my tires after and they left all of my valve stem caps loose. Hope to find a better lube somewhere else next time.

  scott newguy
6 years ago
i just want to thank Carl he s always go s the extra mile to help us ! again our poor old Camry is in again i feel i should just work there hehehe lol ! but today on a Sunday he was able to get my car in wow that alone was great as Mondays are soooo crazy right ! all the guys work hard there and i m very happy we have been going there years now well worth it and always happy with all there work ! thanks all Scott Lass