Costco Tire Center

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Russ Vorontsoff
a month ago
Lazy people work here. Shame for Costco. I expected a better attitude from them. Almost one hour to the end of the day and they refuse to rotate tires which takes 15-20 minutes. Instead, I have to stay by all their EMPTY bays and listen to the "this takes 1.5 hours, we don't have enough time" fairy tale. The quality of customer service at Costco has declined. It isn't a high standard anymore.Do we have to call their main office in Washington to ask for a better service for the membership we pay every year for decades?

  Webber MacIntyre
7 months ago
I went to have my flat tire checked. Chris saw that the nail was 2 inches from the side wall. He recommended to have all four tires replaced because I have an AWD. I went to Les Schwab Tire Center in Fairway Roseville for a second opinion. They fixed my flat tire for FREE being a first time customer. Costco Tire staff was eager to sell tires than fix them.

  Khaled Sedki
a year ago
Not efficient at all taking about 15 minutes or more with each customer to check in for no reason I have been waiting for 50 minutes and still just to drop off my vehicle for 1 tier replacement which I already paid for and have the receipt very frustrating

  Ajit B
5 years ago
Staff to the point and quick. No marketing talk. Explained terms and offer in detail. They have good offer on Bridgestone which will save $125 if you change 4 tires. Tire Rotation free every six month or 6k miles. Replace tire if break down upto 70k miles with prorated warrenty.

  Vladislav Okunev
3 months ago
Huge line , desk big enough for three workers , just one dude , Costco having trouble hiring people or something ?

  Brandon Hill
2 years ago
Safety and Quality issue: Drove my car in there and waiting for almost three hours. Very simple fix. I needed them to fix my flat tire. I showed where I thought the nail went in. However, they neglected to inspect the whole tire and relied on my own findings. After waiting for 3 hours, I left the warehouse, drove for a few miles and Flat tire sensor turned on again. Went back in for the second time, only to be informed that they neglected to inspect the whole tire and missed another spot. I appreciate their honesty but the inconvenience and loss of time is quite costly.

  wondermomo
a year ago
On my way home to Mountain View, my Low Tire Pressure Warning Light came on. Fortunately, the Roseville Costco was nearby. Instantly helpful, Nick checked all four, determined which tire and found the leak. Rudy set me up with a walk-in appointment and had me in and out in an hour. This enabled me to arrive home before commuter traffic started. Thanks guys! This is why I buy my tires from Costco. And I use the Costco 15% discount when I get my car serviced.

  William Wheeler Edwards
a year ago
We always seem to buy tires at Costco tire centers. The techs there are always super courteous and knowledgeable. The only negative problem with Costco tire centers is that they are so popular the poor technicians are slammed most of the time and desperately try and fit you in on your scheduled appointment.Still we priced out tires at other outlets this last time and Costco still went out especially with the coupon.

  Elizabeth Ciufo
2 years ago
Very efficient service. Ordering online was super easy and I appreciated their Labor Day sale and the chance to get all-season Michelin tires for a good price. The installation was very fast, under an hour, with no waiting.

  Roly52
2 years ago
2 golf cart batteries with the exact same specs and warranty cost me exactly $50 less each than batteries plus. 6 volt, flooded lead acid Interstate. I have almost recovered my membership for this year for me and my wife. Wonderful!!

  Jeff McMenomey
4 years ago
Couldn't fix my tire due to their claim that the tire wasn't in good enough shape, but they didn't have the size in stock to replace it either (however they did offer a $200 credit for my current tires to apply toward new ones). They left me with an unrepaired and under-inflated tire (20 lbs) which they rotated to the FRONT of my vehicle and left me to drive home unsafely and wait for my ordered set of tires to arrive.Before going back to get my new tires installed I scheduled an appointment on line. I got an email and text with confirmation of my appointment time, which warned me to arrive 15 minutes early or risk losing my spot. I arrived 25 minutes before my time, waited in line for 15 minutes and was then informed that they had my appointment time as 30 later than what I had scheduled. The person helping me didn't really care that I had an email and text message stating a different time.Another problem, the person I spoke with the week before told me I'd get a $200 credit for my current tires toward new tires. At my appointment time to install my new tires, I was told my credit was $79. Not even close.Bottom line, this store is so busy that customer service has gone out the window. Don't bother with them if you want them to care about your time, money, safety, or vehicle.

  Lacey Freese
5 years ago
Wait time is long when you don't have an appointment but when you need something done now, you just have to wait as a walk in. It is what it is. Appointments can be booked online but are usually 2 weeks out. Either way, we always get great service, they have a great warranty program, and it keeps us coming back. Also, if you know what tires you want, it's good to call and see if they have it in stock before driving over. You can also order your tires online and make an appointment online to have them put on which will cut down on your wait time on the day of installation.

  Michael B
4 years ago
These guys are awesome. Came in late with my daughters car due to a flat tire. Brandon was so great, even though they were booked out, he checked the tire and was able to fit us in to get two new tires installed. I went around to check after a while and all the guys in the shop were very nice and let me know the progress even though it was evident they were busting their butts with all the work they had. Great customer service here. Will be bringing my other cars here when need tires. Thanks guys!!!

  Blake Pz
4 years ago
So, if you haven't noticed, like me, they have changed their hours and policy. They open at 9 am now. That isn't a big deal but letting your customers know would of been nice. What is a big deal is they're mainly only doing tires by appointments now. The only play I saw this advertised is on their registers in the tire center. Now if you're like me, you only go inside the tire center when you either need new tires, or you need a rotation. They should of displayed this information inside the main store as well to maximize the information to customers, but they didn't. Even the appointment website has no mention of this. They do take walk-ins after the appointments. But I was told that since I wanted a tire rotation and they were only doing tire installations that day I'd have to make another appointment for another day. This is not effective communication at all with your customers. I live an hour away from a costco and if I can't do a walk-in for my tires because of my variable schedule at work, then I'm going to have to get my tires elsewhere, as im sure other customers will be as well. Poor communication and poor customer service on your part in this Costco.

  Pastor Shawn Brummund
6 years ago
Dropped in to have Costco summer tires switched over to winter set I also bought at Costco. Was told estimate to be two hours to complete. Decided my wife and I could wait And shop eat even though was a substantial time and asked again if two hours was a reasonable estimate. Returned after two and a quarter hours and was told would be another hour. it ended up being a full four hours before car was ready with absolutely no apology offered. I have been a Costco and Costco tire customer for many years and never had customer service this bad ever. First negative review for Costco from me.

  Robert Dias
2 years ago
I went on line, booked my appointment. 45 minutes later a call to pick up my vehicle. Simple quick and free because I bought Michelin tires from them.It really doesn't get easier!

  Ei
3 years ago
Well... We go to Costco like every week and we can't find better deals elsewhere especially when it comes to Tires and batteries. I just got my battery replaced and I litterally spent half of what other centers charge. They don't change batteries for you but they sell batteries for almost half the price. Changing my battery myself took less than 20mins total and I saved about $120. Of course, the tire service is significantly cheaper than other places and they come with a better warrenty.

  Tyler Davis
5 years ago
I went into get a screw pulled out of a tire that was under warranty. They told me they wouldn't fix it and quoted me $420 for two new tires. I took it to American Tire up the street and since my wife bought her tires there they fixed it for free. Definitely never buying tires from Costco again .

  Sarbjit Dhaliwal
a year ago
I drove my car there as I need to get my tires fixed. They removed some nails from the tire and consequently I had a flat tire. They told me it is not fixable and I was stuck there for 6 hours and I had to order new tires.

  JR Reve
2 years ago
Not very good at calling when you order tires. This place is not as busy like the one in SF el camino where they have tons of cars that comes in the the AM and they still have time to call you that your tires has arrived.This place lack that service, people shows up and wasted their day coming in. Can't fool me I know a busy tire center, used to work for one.

  Stephen D Smith
2 years ago
Incompetent staff that do not communicate with each other. Performs services that weren't asked for and then expects payment for them. Consistently misses projected completion and delivery estimates. Avoid this place like the plague. The minimal savings is not worth the hassle and disrespect you will suffer by going here.

  Carlos Rodrigues
3 months ago
Really poor appointment management in the tire department

  Joshua Jones
5 years ago
Staff is extremely friendly and very professional. They were quick to get to me and help me with my problem. We will be buying all of our tires at this location due to how great we've been treated and their great prices.

  Christopher Ripple
6 years ago
Sent my wife to get TWO tires they sold her FOUR saying that the ones on the front were oversized for the vehicle, come to find out that they were an eighth of an inch bigger lol what a joke. I then called them and said put the oversized tires on the rear I don't care they now are saying because it is larger than a 3% difference they cant do that and I need to go somewhere else if I want that big of a tire for the car. it is an eighth of an inch people... it is 3.3% bigger. Unbelievable

  Tony middleton
7 years ago
Showed up early website show that they open at 6:00 am....Well not exactly but they do open between 830 and 9 AM Monday through Friday, once I was in the very helpful gentleman Troy was very caring and concerned and professional. He was quick to help me solve my flat tire issue and get me back on the road thank you Troy!

  Jim Ratliff
2 years ago
Always upbeat employees and they do fast and high quality work. Your tire prices are pretty darn hard to beat.

  Oz Delgado
3 years ago
Went in there hoping for a decent amount of savings on a set, the man, the myth( & self proclaimed legend) Troy was able to help me out and point me towards the current tire special going on. Keep it up Troy, hope you're well thanks for the help

  Lacey Nelson
5 years ago
Horrible service. Only go here if you have HOURS to waste. Literally everything they do is at a snail's pace. From changing tires to writing me a check for the rim they ruined while changing my tires. I have had to drive down here from 50 minutes away multiple time for their mistakes. Not to mention they charged me for TPMS sensors that they could not make work. #costcotirecenter #costcotires #costco

  K F
5 years ago
One of the best places to get your new tires and to maintain them while you shop.My only advice on new tires is to order online as the stock on hand doesn't always match what you want.

  Quinn Smith
a year ago
An hour and 45 minutes for installing 2 tires seem unacceptable. Technicians are polite and nice though.