AutoNation Honda Roseville Service Center

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Megan Robinson
a month ago
I have always had excellent experiences with their Service Department, since I purchased my civic in 2020. Their customer service reps are always knowledgeable and quick to look for any discounts my vehicle may qualify for. I have never had to wait longer than a few hours for any maintenance done. I also greatly appreciate their complimentary quick review of the vehicle for any extra maintenance that may be required. I also felt that it was a great bonus that tire rotation is free if your tires are purchased from them. My recent service advisor was also exceptional, as he was kind enough to change the batteries in my key fob without charging, which was a tremendous help! I highly recommend working with this Honda dealership if you are a Honda fan like me.

  Joni Tuttle
a month ago
The automated appointment service was easy & fast. I was lucky enough to get my car in same day as needed. Once there, Samantha came to greet me & was friendly & knowledgeable. Gave me her business card so I could directly communicate. Through out the diagnosis process, they had a system where I got updates w/photos & info on what was going on. It was great! My issue was resolved & got my car back in the same day. I highly recommend Roseville Honda & Ask for Samantha the advisor, she is great at her job, kind, funny & organized!

  Whitney
a month ago
Super friendly and helpful. They went out of their way to get me the best deal possible especially with my challenged credit. I am so happy with my new car and it didn t break the bank! I will definitely do business with them again

  Kaitlin Langenkamp
a week ago
The only reason for not receiving 5 stars is because when I called for a quote someone told me $350 and the day of my appointment I was quoted an estimate of $800 so the fact the I was grossly under quoted before my appointment I felt deceived because this first quote strongly swayed me to choose you over another company. I do not trust your company any more. I feel you will purposely lie to me to get my business now. Otherwise, everything else was great and David was very kind and offered me a 10% discount since I was wrongly quoted.

  Allen Cha
a week ago
My wife and I recently bought a brand new 2024 Honda Pilot because our little family was growing. AND This was one of the best car buying experience we ever had.A week before we bought our brand new Pilot, my wife and I came to Roseville Honda to window shop for fun. Then we met this awesome staff; Wright Hagerty. He welcomed us with a smile, showed great knowledge of cars and most importantly, not once did he made me and my wife feel pressured to buy a car right off the bat. We kept in touch with Wright for a whole week and on our big day, the staff was able to work out an awesome deal on a brand new 2024 Pilot that we just could not refuse!We definitely recommend Roseville Honda for your next car purchase experience! Most importantly, ask for Wright Hagerty. He will take great care of you and treat you like family. Who doesn't like that?!

  Danny Wood
2 weeks ago
Robert took great care of us. He got us scheduled quickly, check in & check out were both efficient and pleasant, he was thorough and responsive, and the text feature made it easy to reach out or check status. They also went above and beyond by looking into and resolving everything we brought to their attention.

  Lynne Myers
2 days ago
Just had my Honda CRV in for maintenance James Harding was my Service Rep, and as always, he was kind, thorough in explaining things to me, and called me as soon as the service was completed! Have always had good experiences with AutoNation Honda in Roseville!!

  Claudia Barber
2 weeks ago
Electrical/not starting issue with my Pilot. Turned out to just be the battery. Took the car in at end of day one day and had it back first thing next morning. Appreciate that there was no attempt to upsell, e.g. suggest full diagnostic- they identified the problem and fixed it. Service is outstanding!

  barbara akers
2 months ago
Service was good but feel like advisor was padding the bills. Differential oil change at 20000 miles ? Never don t that before but was told needed it. Brake oil changed too? I want to keep warranty good so did these services . Extra $300 .

  Vince Spenny
3 months ago
Was a little scared after reading reviews but had an outstanding experience at the dealership service department. Had bought a CPO from them and there were a few cosmetic issues that needed to be fixed on the due bill. Once scheduled, I showed up and they had the car for an hour then told me it would take the paint guy overnight to get the job done. Gave me a brand new loaner for the night and when I arrived the next afternoon my car was in pristine shape. Paint, new side mirror, and all rims repaired from curb rash like new! Will return when services are needed.

  ketta Hayes
a month ago
I came in last minute to get my car fixed so I would be able to go to work the next day and they made it happen. They were super nice and efficient. Definitely coming back for sure and Ryan was amazing

  Eric Elzea
2 weeks ago
Joey Aria was amazing! He took very good care of me and my car! I will be scheduling all of my future appointments with him because I have a lot of confidence in him. He s outstanding!

  Sharon Measures
2 months ago
I had Civic Honda for 16yr, and currently have CRV Honda going on 9 yrs. I have always use AutoNation Honda in Roseville for service on my cars and truly not been disappointed. They take care of me every time. This is an honest review, and I don't give out complements lightly. Thank you, Roseville Honda! I also want to give a shout out to my service advisor, Robert W, who is very conscientious and helpful.

  Jerry A
a week ago
Only my second time here since purchasing my car, but very satisfied with everything, express service is fast, at least early in the morning in and out in just over an hour, excellent communication throughout the process

  Donna Steer
a week ago
Service Rep, James, at Autonatiton Honda in Roseville, was very professional and helpful. Also the car was finished a little aheadof schedule .which was appreciated, as we were waiting for it there at the dealership..

  Tammy Jacksonmarshall
a month ago
The service staff is nice but the place seemed very unorganized. We brought our car in to have it repaired after an accident. Unfortunately the car was a total loss. When we came in to retrieve all the items out of our vehicle, it seemed to be an inconvenience to the staff. First of all, it s still my car, they watched me retrieve my personal items like I was stealing my own stuff. They had to unlock the car for me and open the trunk. Then they stood next to the car waiting. It was a very uncomfortable situation. Then the Custer service person told me that one of the mechanics would give us $500 for the car. What an insult. The car was actually a very nice vehicle and they have no idea what the car is worth. Needless to say, we will not be returning.

  John Silva
a month ago
First Honda I've ever owned and already my favorite vehicle yet. I had a great experience at this service center. From the ease of online appointment scheduling, to being able to wait in their lounge while my car was speedily serviced. I would recommend Honda and this service center to anyone.

  Rez Page
3 weeks ago
Above & beyond a normal car purchase experience. I knew what I wanted and how much I wanted to spend. AutoNation Honda in Roseville made the process easy. I recommend you shop online on their website, discuss the deal by phone and simply go in to purchase your vehicle. Save yourself time, haggling and trouble. I'm telling everyone at work to go see Clement at AutoNation Honda in Roseville.

  Jay Gamab
2 weeks ago
Very quick and great customer service. Tech was super nice and got me out of there faster than expected. Told me exactly what he did and what needs to be done for the next time I bring in the van for service.

  Hai Bui
3 weeks ago
Oil dripped to the garage floor after the service completed due to the oil spill over during the oil change service did not get wiped out properly. It took two days to get the oil drip completely gone. Service technician needs to properly wipe out excessive oil spill when happens. Overall, the service is satisfactory.

  Chelsey Murphy
3 months ago
Darrel and Kristi were awesome helping me with my new Honda Crv! Great experience and customer service. Would definitely recommend to friends and family.They were definitely welcoming and not pushy at all which was refreshing.Would highly recommend!

  Joe Mazzuca
4 weeks ago
Recently purchased a Honda 2013 Used CRV EX-L Sport AWD from Auto Nation Honda Roseville. Post purchase the car needed some service work done based on its current condition at purchase. My advisor James, and his service team did an outstanding thorough inspection of the car and took care of its needs the same morning of my appointment. The service lane was prompt in getting me processed and I was kept informed on what services were needed for my vehicle. James and the service department team made me feel like a VIP!! I highly recommend AutoNation Honda Roseville for your car service needs. Looking forward to keeping my vehicle in top shape with the help of James and his team!! Thanks Joe Mazzuca and Family.

  Eddie Molina
3 months ago
Overall great experience. Santiago is a pleasure to work with and he makes things happen with upper management. We purchased two new Honda's from this dealership within a few months of each other and both were great.

  Darryl Ong
2 days ago
I don t like taking my car to dealerships, but this experience was really good. Fair price and I did not have to wait so long and they took care of my car very well.

  Rebecca Montanez
2 months ago
Roseville Honda did an excellent job with my service. I worked with a phenomenal advisor who was so friendly and helpful. The online scheduling system and texting system made it so easy to book my appointment and keep updated throughout my service.

  Kari Olsen
3 months ago
Always fast and friendly. I am always impressed with their service but this time they went above and beyond and helped me to be with my Mom who was on hospice and for that I am forever grateful! Molly was very helpful and explained everything. Thank you so much!

  Bianca Moreno
3 months ago
Amazing experience always. The staff is always helpful and making sure you are satisfied. I recently went in to look at options for my lease and ended up getting the SUV I wanted. They literally went above and beyond with what I wanted. Highly recommend!

  Jeremy Grove
2 months ago
The AutoNation Honda Roseville Service Center provides wonderful service to me every time I need to visit. Samantha is a knowledgeable, effective and efficient advisor to work with and I am glad to know I am in good hands with her and the techs working on my Pilot. The waiting room and free wifi are a plus, as well as the free water bottles and hot drinks. It has always been a pleasure to come to this service center.

  Joy Monelo
a month ago
Reliable, honest, and knowledgeable. The service center is one of the main reasons I have purchased my last three vehicles from this dealership. The quality of the service is worth the wait time.

  Jayaprabhu Ramamoorthy
2 months ago
I wanted to express my dissatisfaction of your service. You don't offer shuttle service for you customers. We don't want to wait for 5 to 10 hours to pick up the vehicle. You already charge us a lot for the service you provide upon that we have to spend $100's for UBER. Well this is just for one time. Assume you don't fix the issue the first time and never ending back and forth. Sorry you are loosing "a" customer. Sure I know you have more "customers". You lost a sale when I called to purchase a vehicle from your location because no one answered the call. Future Honda got the sale.