Raceway Ford

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  YOLANDA SAFFOLD
2 months ago
My husband purchased his truck from this dealership in March 2022. The salesman, John Wachenheimer, was great and the purchasing experience was smooth. The reason I gave the dealership 4-stars instead of 5 is because of earlier issues with the service department, like not answering the phone or returning calls. The service department manager is addressing the issues so they are improving.

  andy demke
a month ago
Raceway Ford had the cheapest Mustang Mach E Dual Motor Extended Range by far. Rick helped me get a fair price on my trade in and got 0% financing with low payments. Thanks. You guys made us really happy

  Manuel Carrasco
4 weeks ago
I heard great things about this place so I went to go buy a 2019 Dodge Challenger. However, the experience from start to a month after my purchase, has been horrible. After viewing the car and going to the negotiating table, I was caught off guard as the vehicle (which was listed for $20k) was all of a sudden almost $28K!! One by one, I had to tell the salesman to remove all of the unnecessary add ons. After talking for some time, I told him that I would have to think about it, and the salesman literally threw my entire application in the trash right in front of me. But after having a change of mind, I went back and we had to start the process all over again. But anyways, after settling on a price, I went to the back office to finalize everything and I noticed the price of the car had *suddenly* changed to $20,995, when it was originally $20,000 flat. I had to call the worker out on it and he changed it back to $20k. I then noticed there was another charge of around $950 (not the security system) and I asked the worker if that was required and he lied to my face and said yes. It wasn t until after that I noticed the accessory charge was completely optional. On top of that, after I got home, the car wouldn t even start! They forgot to turn off the security system and I had to be on the phone for almost an hour with the security company in order to turn it off. I ve had the car for about a month now, and the check engine light is on and the car s already having problems! These people are scammers! Save yourself the trouble and find another dealership!

  Prior Mail
8 months ago
I drove about three hours to purchase my truck. I was stoked to meet the salesman and hoped that he could help me out with this truck. Unfortunately I was not taken seriously as a customer. A few issues arose after I signed the paperwork. The main issue is that the passenger side door is crooked and the rubber is slightly warped. (could have been prevented if the vehicle was inspected after shipment from Ford). Second, the trailer hitch was added on without explanation in the deal I was told the truck was, "as stock as possible" (which is not true since the hitch was $300+ dollars and I have no plan of towing. Last, The multi point inspection failed to deflate the tires from 43 PSI and when I asked the Salesman to help me out his response was " I don't have a tool to do that."So, I had to use my keys and deflate the tires. Astonishing that the inspection could not see visible body damage... which could had prevented me driving three hours to discover the flaw after signing for the vehicle.

  Eric Kelly
a month ago
The service department really took care of our vehicle and my family. Even extended my rental car for me when the work was running behind schedule. They took care of all their mistakes and made everything right. I appreciate their service department and the courtesy they provided. Thank you, guys. They will be the next dealership I buy from.

  James Trimm
4 weeks ago
The sales staff is friendly, knowledgeable and helpful. The finance department is a little shady. They are looking for ways to jack the price up thousands of dollars above the MSRP. Telling you that they don't make a profit at that price. So, instead of losing just 10% of the vehicle value after leaving the lot, they want to add an additional 5 to 8 grand to your loss. It is almost criminal to treat a customer like a piggy bank to crack open.

  Michael Hawkes
2 months ago
First of all, I paid the MSRP. This dealer did not mark up the car $20K like most others do. I hate that. But this dealer was straight up and transparent through the whole process. Kudos to the salesman through the finance manager. Five Stars to everybody involved in my transaction.Thanks, Michael

  Martin Ramirez
4 months ago
Rick Auzenne made sure that my rollover 2023 to 2024 Ford Maverick order was seamless and easy as possible. I m extremely happy with picking him at Raceway Ford for my first new car buying experience. I would most certainly recommend all friends and family over to him if they re inquiring about buying a new Ford product. Thanks Rick! I couldn t be happier with my 2024 Ford Maverick Hybrid Lariat in Azure Gray Metallic!

  Mikki Torres
9 months ago
Overall did a wonderful job detecting a problem right away with my new 2022 ST Explorer transmission. Required 4 weeks to fix problem and they gave me the use of a rental. Just got back and so far car is running as expected.

  Ruben Oliver
3 weeks ago
I bought a comercial van 2020 alway a bought my cars in big dealersAll ways newBut this time I desire used 30 .000 thousandMille.When I was ready to trade 2023 with another dealerTell me the van has roll over milesI talk to manager. From race. Way. Ford They don't want to be responsibleBe carfulW/ this dealerRace way ford riverside215 and 60 fwy

  ibrahim rezaye
6 months ago
Recently bought a new car from this dealership. All paperworks were done in 30 min. Delivered the car to my address and their finance offered to me was better than my banks rates.So far satisfied.Also the two gentlemen who delivered my car were friendly and professional.

  Daniel Arellano
3 months ago
An absolute pleasure doing business at Raceway Ford. Rick and Sean were professional, effective, and communicative. I appreciate all the information they were able to provide, and they were very receptive to my needs and questions as a customer.

  Julie Hughes
5 months ago
This was the easiest experience at a car dealership I ve ever had. Edwin Taboada is a top-notch sales Professional. He really listens to his customers. No hidden agenda, no hidden fees, no pressure for dealer upsells . Quick and efficient all the way through to the last signature. I highly recommend checking out Raceway Ford for your next vehicle purchase and be sure to ask for Edwin!

  a p
6 months ago
I had a recall repaired at this dealership and I expected to get treated as such but let me tell you. I made the appointment, then I showed up and everyone there was extremely professional and courteous. They led me exactly where I needed to go and even got me a lyft home for free. The care and customer service here is by far the best experience I have had in my 37 years of living. I will definitely be buying all my future vehicles here. Don't waste your time or money at other snobby dealerships. This is the place if you want to feel like you're visiting friends!! I Would rate 20 stars if I could. Great job everyone

  Glen Bruno
4 months ago
Race did a great job of getting me in and out in a quick timely manner. The happened to have the perfect truck for my family made sure I got nit a a great price and so I was content with the people who helped us.

  Mel L
5 months ago
I recently bought my Maverick here and was helped out by Rick. He was really professional and took care of everything fairly quick. Was in and out within an hour. Really cool guy, would recommend this location.

  Gilbert Nava
a month ago
Mustang enthusiast they will take care of you and keep your ride running .

  Sergeant Snugglez
5 months ago
$7500 mark up on Ford Maverick. A truck that is supposed to be affordable and be in the 20k range is now in the mid 30's.But Raceway will use the term "market adjustment". This is why people want dealers out of business and buy directly from manufacturer. You offer nothing of value to people in these times, just trying to eek out every last penny you can.

  art Monzon
5 months ago
After checking numerous Ford dealers in Souther Caifornia, I decided to choose Raceway Ford in Riverside County. John & Paul were very straightforward and professional and helped me to make it possible to buy my truck. John is detail oriented and explained all the important aspects of the truck on the day of the delivery.Overall, it was a pleasure doing business with both and I recommend them for your next Ford purchase.

  Kevin Greaney
6 months ago
TOP NOTCH CUSTOMER SERVICE. I had a bad experience with a new car purchase. It had reoccurring problems. A big thanks to the customer service I received from the service department (Alan). When I had problem after problem they always went above and beyond to make sure I was taken care of. Because of that I would not hesitate to buy from here or take any car I own here for service.

  Jess Woodward
5 years ago
I have to say that Raceway Ford is awesome. My professional background is in the automotive industry so when I say that Raceway Ford made my first car buying experience perfect I mean it. They were so nice and made me feel like a celebrity. I have gone with many friends and family to buy cars and know how unpleasant the experience can be. Brock my salesman was awesome and really knows his cars. I learned things from him I never knew about the new automotive technology and I've been in the automotive industry 11 years! Mark the Sales manager also went out of his way. Seriously, I drove from Vista California and it was worth it. I highly recommend Raceway Ford. Thanks to all who made my day awesome!

  Daniel Dela Pena JR
11 months ago
Brandon is very helpful, he called me up and set up an appointment. Got the vehicle that I wanted and he went through all the details about the car. I got her home. - Daniel

  Steve Martinez
6 months ago
John was very helpful in assisting my wife and I attain the vehicle we needed. Us and our upcoming baby thank him for his diligence. Highly recommend Raceway Ford, they have varying financing available to fit different budgets.

  Carlos Melendez
6 months ago
Do not buy here!!! Last year I purchased a fully loaded Bronco from this dealership, stupidly I paid a 15k mark up (87k out the door). Earlier this year I ordered a 2024 mustang from the Inventory manager (Sterling Fenn). I waited about 8 months for the car to arrive and when it did to my surprise he completely screwed up my order. To add insult to injury he was completely rude and condescending to me, took zero responsibility about the situation. They have no loyalty, they could care less about the customer.

  RAMI KANSAO
7 months ago
Raceway Ford in Riverside is amazing place to buy a car, the customer services is great and sales person are very knowlable and friendly, specially Brandon, he is amazing and his commitment with his clients is incredible. I strongly recommend Raceway Ford dealership. Very good knowledge about the cars technologies, functionality, etc.

  Cathy Waechter
7 months ago
I was very happy with the pick up and drop off option for my vehicle. They found the problem and they fixed it!Update: Thomas in the service dept was awesome. Helpful and informative! Love the pick up and drop off even for an oil change!!! Thomas found my Ford Pass points and applied them to my oil change. So impressed!

  Dinah
9 months ago
I had a wonderful experience purchasing the brand new 2023 Mustang Mach E GT at Raceway Ford. The process was stress free and pleasant. Brandon was very thorough and knowledgeable. He is helpful and he listens. And Sean from finance was quick and made the process go smoothly. I highly recommend this dealership. Thank you again!

  Matthew Krajniak
4 months ago
If you've been disappointed in Fritz Ford, try Raceway. Easy appointment scheduling, good guys and Lyft ride home so you don't have to wait. Thomas took great care of me. Very pleased and I will be back. Thanks.

  huileca huileca
6 months ago
I order a part online and payed . I needed it ASAP to fix my 2018 f150 .and was going to pick it up in person . I called to see if I can go get it saturday .they said it would have to be Monday or Tuesday because online orders are not done in weekends. They said they had it and I would have to buy it again in person.such silly way of doing business if you have it and it's payed for I see no problem. money was taken out my back for it allready

  Juve Ruiz
3 days ago
Parts department is great BUT the service department is horrible. So I give a three star because of the service department.