Rialto Auto & Muffler

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Mr Drone
3 weeks ago
My family has been coming to this shop for years; and that s because this is a honest shop with honest people. They provide a wide variety of great service and offer warranty as well. These guys really stand behind their work and for that I give them 5 stars hands down. If your car is acting up, smoking, making a funny noise, or you just want to keep it regular with a tune up or oil change this is the spot you want to bring your car to. (Ask for Alex) you won t be let down!!!!

  Daniel Garcia
2 months ago
Great staff, excellent mechanics. Everyone was kind and courteous, will definitely be coming back for service, just got a great quote on tires for my van that they just serviced! Will be bringing my vehicles here from now on.

  Wendy Ballin
a month ago
Excellent Service at Rialto Auto & MufflerI recently had my car serviced at Rialto Auto & Muffler and was thoroughly impressed with the entire experience. From the moment I walked in, I was greeted by a friendly and professional staff member who took the time to listen to my concerns and explain the repair process clearly.Throughout the entire service, the team at Rialto Auto & Muffler maintained excellent communication. They kept me updated on the progress of the repairs and answered any questions I had promptly and thoroughly. I never felt like I was in the dark about what was happening with my car.Most importantly, Rialto Auto & Muffler had my vehicle ready by the promised time, which was a huge relief. They understand that being without a car can be a major inconvenience, and they clearly value their customers' time.In addition to the excellent service and communication, I also found Rialto Auto & Muffler to be very fair and transparent with their pricing. They didn't try to upsell me on any unnecessary services, and the final bill was exactly what I was quoted.Overall, I highly recommend Rialto Auto & Muffler to anyone in the Rialto area looking for a reliable and trustworthy auto repair shop. Their excellent service, communication, and fair pricing make them a top choice.

  Jacob Silva
2 months ago
I have recently found out about this place not to long ago. They've helped me replace my tires, patched them, and even when I was urgently looking for someone to take out my lock lug nuts they came to the help with a low charge! So far this place has been my go to when it comes to tires; the prices are fair, and they get the job done. The mechanics here are nice, respectful, and quick to fix any problems. I will continue my services to be done here. I am glad to be a new customer here, Thank You!

  john cisneros
3 weeks ago
Had an ac compressor replaced. Been back twice and still does not run even cool. Price was $1100. Took another car with hard to start and that was over 2 weeksAnd over $700 just to tell me it was a distributor. Do not recommend at all!!

  Tom Padilla
2 weeks ago
This place has very bad service. The technician has no clue what he s doing. He failed my elderly Father because he said the muffler and catalytic converter was too clean. My Father had too go to the shop next door to confirm all parts were all OEM. Then had to take the vehicle back the next day. Because the technician didn t want to redo right away and look bad to the State. So he had my elderly Dad driving back and forth do to his lack of knowledge.

  Sergio Torres
3 weeks ago
Staff was very professional and kind. Even though they were very busy, they were able to service my car in a timely manner. Would highly recommend this location for all your Auto Repair needs!

  Alen Kajtezovic
2 weeks ago
Alex & team were super helpful, super communicative & helped me with a whole engine replacement each step of the way, especially coming from a ford repair shop with awful service/ awful customer service. Alex & the team at Rialto Auto & Muffler helped out so much, they were so informative & handled everything! Definitely coming back to these guys.

  Carmen Hernandez
4 months ago
Thank you to Alex and all the mechanics working there .. they are always respectful and being a woman they have never made me feel dumb. Like other shops have made me feel. I have never felt like they are taking advantage of me. This is why I continue to take my cars back. Prices are fair and my car runs great after being serviced. When I ve had concerns about my car after being serviced I was able to bring my car back with no problem at no charge. I am grateful I found this shop.

  Amber Islas
5 months ago
They are always friendly & knowledgeable about my car. They have worked on my van that s under a warranty & my other van that isn t & the work has always been great. They get back to me in timely manner about what s wrong with my car. I highly recommend them.Services: Transmission, Auto battery replacement, Steering & suspension repair, General repairs & maintenance, Electrical, Vehicle Inspection, A/C installation & repair, Auto emissions testing, Auto maintenance, Battery, Oil changeServices: Transmission, Auto battery replacement, Steering & suspension repair, General repairs & maintenance, Electrical, Vehicle Inspection, A/C installation & repair, Auto emissions testing, Auto maintenance, Battery, Oil change

  Hillery Skuza
5 months ago
I went to Rialto Auto because of my extended warranty through CarMax and I will continue to come here and recommend them to others. Took my car in on a Tuesday morning, I was greeted by Alex who I spoke to before and he was very nice and listened to what was going on with my car, I m a girl and know nothing about cars but he explained very throughly the process and how the warranty works and that it may take some time depending on the repair. I got a call Thursday from his wife telling me I could go pick up my car and on my way she called back and said my brakes were spongy and they wanted to look at them so I didn t have to bring it back and pay another deductible. Which I thought was amazing and I told her to take their time with it. They called Friday I got there and unfortunately the part for my brake master cylinder was faulty so they got me home in their own car and had my car ready Saturday by 1:30/2. The whole process they let me know what was going on and were extremely nice and professional. I ll be back in a few weeks for my oil change and any further repairs I need. The best around.

  Amanda C
4 months ago
Earlier this year, we brought our car in for a head gasket repair. We got a quote at another shop that was cheaper than this place but since Alex said that the repairs would be done a week earlier than the other shop we ultimately decided to go with this one as we only have one vehicle and it would have been cheaper paying the extra amount than renting a car or getting an Uber everywhere. Our car wasn t ready in the timeframe promised but instead much later, and throughout the process we experienced many issues. We were always told that the car should be ready tomorrow and that someone would call with an update. We were never called with an update, we always had to call them to ask for an update. We finally did receive a call one day informing us that our car was ready and to be there by 5pm to pick it up. We showed up and sat in the waiting room for quite some time because the woman working there said they were still getting it ready . After waiting for an hour, the woman came back and said bad news, there s a problem and your car won t be ready today, it should be ready tomorrow . We were very disappointed as she had told us the car WAS ready. I don t understand why she called saying it was ready before making sure that it actually was. On top of that, my husband was late to work because of it AND we had wasted our time and money getting an Uber there and back home. When we brought this to her attention, she didn t care, she was too busy getting ready to leave for the day. Coincidentally, while we were waiting for our vehicle, another customer had walked in clearly upset and demanded his vehicle because he had also been waiting a long time for it. She just brushed him off and said it s not ready, things happen . Very unprofessional. By the way, our car wasn t ready the next day and again we didn t receive a phone call. We ended up calling the next day and informed Alex of what had happened. He apologized and gave us a new date of when the car would be ready and told us that he would take care of the smog check we needed for the inconvenience. When we finally picked up our car, we were told that we would have to come back for the smog check because we needed to drive our car around more before they could do it. When we took it back for the smog check, we were told that their machine was supposedly not working right now and gave us a business card to his other business and stated that they would take care of it for us. We drove to the other business only to be told that the smog check wouldn t be free and that he had no idea what we were talking about. Again, very disappointing. I would never come back to this business and don t recommend it at all.I d also like to point out that we had an item go missing from inside our car. We had ordered a reservoir cap to ask if they could replace it since ours was broken and was stuck to the reservoir, but since we were informed that the whole reservoir needed to be replaced we didn t end up asking and accidentally left it in our car but were planning to return it back to Amazon. When we received the car, it was no longer in the center console where we had left it. As I stated, the whole resevoir needed to be replaced which included a cap and the cap was different than the one we had ordered so it definitely wasn t used. We no longer wanted to deal with this place and the part was only $10 so we didn t call to ask for it back.One final note, if you don t want to potentially get scratches on your car I would avoid taking it here. The day we wasted our time sitting in the waiting room for over an hour, we overheard the receptionist telling another employee which cars to bring inside to avoid getting scratched because the cats jump on them. Unfortunately, our car was one of the ones to receive scratches but since our car is older we didn t bother to bring it to their attention. And yes, we are 100% sure the scratches weren t there when we brought it in.

  Mario York
5 months ago
Great place to get my cars worked on. They are very nice and respectful and great team of people. I have been going to them for many years and will keep going

  Jessica Rojas007 Community realtor
6 months ago
I purchased my vehicle at Car max and got my extended warranty through car max as well. I kept trying to schedule an appointment at car max since January to get my vehicle checked for various issues, but they were always booked out weeks or months ahead. By the time I would take the vehicle in check engine light would turn off or the car max techs would say they could not find the issue. I coworker of mine referred me to this shop after they helped him with his vehicle.Alex was super helpful and helped me with getting through to the extended warranty company so they could cover my repairs.I did give them sufficient time to look over the vehicle since it had multiple issues, and I didn't want to rush the diagnostic because that is what car max kept doing to me and putting me off. They were super patient with me and explained everything thoroughly.My Yukon is now running at 100% and I have no more issues.I AM COMPLETLY SATISFIED WITH THE SERVICE!Services: Steering & suspension replacement, Engine repair, Wheel alignment, Oil change

  Eric Linarez
6 months ago
Always came in if I need basic maintenance and exhaust work. Went in because I needed exhaust work on a pickup done. They quoted me 550 when I had all the parts. I ended up going down the street for 160 and did it in less than an hour. Insane! They are solid folk but definitely expensive. Beware.

  anonymous x
3 weeks ago
I Stumbled Across This Establishment I Read The Reviews & Gave This Company The Benefit Of The Doubt To Take My Car For Repairs Due To A Weather Incident , Despite A Few Low Ratings I Called To Be Given A Price Estimate On The Parts I Needed & Need To Be Repaired & I Was Quoted 1800$ By A Receptionist I Was Confused Cause I Explained My Situation & She Said It Would Be Around 1800 Aiming For 2,000 To Get The Job Done The "Right Way" Then Said They Would Need To Look At It To Give Me An Accurate Price How Do You Know Repairs Are Going To Be A Bit More Without Having Seen My Vehicle ? My Car Has Been Diagnosed By Another Shop That Could Not Do The Repairs , She Still Said My Car Would Have To Get Rediagnosed With Them Which Is Totally Confusing After Stating I Know Whats Wrong With My Vehicle & Knowing Whats Damaged Im Assuming They Want To Charge Me Extra For A Diagnostic Fee Which Is 80$ Anyways I Was Allowed To Get My Vehicle Towed To There Autoshop The Same Day , I Understand They Might Be Busy To Give An Update But I Never Was Called For An Update Regarding The Vehicle Being Delivered To There Shop Nor Did Anyone Grab My Contact Information I'll Say This There Is Completely Zero Professionalism At This EstablishmentWhats The Point Of Having A Receptionist ?To Make Your Business Seem More Professional ? If Thats The Case This Place Is Lacking ItThe Receptionist Has No Knowledge What So EverBut She Seems To Have A Bit Of It When It Comes To Pricing & Adding 2+2 Typical Scam Company Tactics , All These Types Of Companys Are Surrounded With Egos That Have No Care In The World For The Customers The Ones That Have YOUR Business Running , Ive Dealt With Car Dealers & Autoshops Im Quick To See Through The Lies Ive Dealt With Unprofessional & Ungenuine People , These Types Of Places Have Zero Caring Or Understanding For The Customer I Dropped Off My Car Thursday Afternoon It Is Monday Now & No Update I Had To Call Again For An Update Which I Was Told It Was Bearly Going To Get Looked At Today Monday All This Time Wasted To Get It Looked At When I Already Said What Needed To Be Done & The Parts That Needed To Be Repaired Now Im Having To Wait More Cause The Parts Are Not Even Ordered Yet That Should Be It What Happend To The Customer Is Always Right ? Instead They Dont Listen & Still Choose To Do Things There Own Way In Hopes To Scam Me To Get A Few More Bills Like A 100$ Diagnostic FeeOn Their Website It States 80$ But Was Told It Was 100$ Such Liars Luckily I Did My Research I Was Shown The Areas Under My Car That Needed Repairs By The Other Autoshop & I Also Took A Reciept Of All The Damages The Car Has & Parts Needed , I Have Been Struggling To Get To Work As To This Is My Only Vehicle It Is Now Wendsday Dialed Up There Number Once More To Be Told Again That The Car Is About To Get Looked At Another Hour & They Will Call Me Back . . . . Nothing , My Car Has Probably Been Sitting There Since The Day It Was Towed I Will Never Reccomend This Place To Anyone Those 3 Negative Reviews That This Company Already Has Are Completely Accurate Stay Away From This Place The Owner Has No Respect Or Caring For The Customer Also This Review Is Not Coming Aggresive At All Its The Truth Sorry Not Sorry You See Professionalism As A Threat Thats A Personal Problem This Whole Establishment Is A Lie I Would Not Waste My Time Writing About My Bad Genuine Experience As Soon As I Said What I Wanted Done What Parts I Wanted To Go With The Owner Was Very Hostile & Aggressive & Declined & Hung Up On Me After Knowing Im Very Well Educated .

  Andrew Sosa
6 months ago
These guys are crooks and will steal your money from you and lie to your face saying they fixed your vehicle but truly they don t fixed anything right I spend over $3000 fixing my vehicle there and they couldn t even fix my car right in the first place.check engine light was still on. They double charge you for your parts and some of the parts they don t even replace them and they will straight lie to your face and say they change them. I will recommend to go somewhere else better and professional and trust worthy. This place is straight garbage and unprofessional.

  ART SOLANO
6 months ago
I Do not recommend this place to take care of your vehicle. The people who had the task on working on my vehicle were absolutely careless. I received my car and it had missing parts and loose pieces. I took it in for a second time for them to fix what they didn t the first time. This time my motor mount screws were loose to the point where I could pull them out with my finger tips.Make sure to check your vehicle before you leave that place .Services: Steering & suspension replacement, Wheel alignment

  Nikki Gunter
4 months ago
I will be returning here. Very thorough and do great work. Super customer service. They even changed the oil and washed the car. Superior job.A week later they texted checking on my car. How great is that!!!Make sure and check them out.I just visited them again last week. Again super job and GREAT customer service. They make sure that what parts etc. they use on your car are right for your car. I never knew that different makes like different brands.I learned a lot as I sat waiting.I still say, make sure and check them out.

  ever martinez
7 months ago
I highly recommend business with Rialto Auto & Muffler! Their professional work keeps my everyday commute vehicle up and running strong! They definitely meet customers satisfaction! They also do check ups after your visit to see if your car is running smoothly and safe for the road. Any questions or concerns they are willing to help find a solution to your situation. Now that s a shop that cares for their customers. A shop you can trust. Thank you again! Until next time, God bless!

  Darelle Harris
7 months ago
I do not recommend this place I went in to get my brake lights fixed and of course they advise me on getting something else fix under my engine after paying them $1700. I drove off their lot and literally bought my car back 20 minutes later because it was was overheating for them to tell me I need a new engine. I was not having any troubles with my engine before I took it to them. It was not overheating. It was not shutting off and now I don t have a car now they re trying to blame it on me, saying my car had no oil so they gave me car back with no oil. Don t trust them I m tell youServices: Electrical repair, General repairs & maintenance

  Jose
6 months ago
Gracias to Rialto Auto & Muffler for everything you guys did to my Acura Tl! I honestly haven't met another shop like this where I didn't feel pressured and felt at home. Alex & Stephanie kept me informed through the whole process. I Will definitely recommned all my friends and family & they do financing!Services: Transmission, Electrical repair, Air & cabin filter replacement, Tires, Auto battery replacement, Electrical, Auto engine diagnosticServices: Transmission, Electrical repair, Air & cabin filter replacement, Tires, Auto battery replacement, Electrical, Auto engine diagnostic

  Nnabike Okaro
3 months ago
Awesome service! They repaired my car at an affordable price and communicated with me throughout the process.

  Monique
7 months ago
So I initially gave a good review in hopes they would be honest. But here we go. Being vulnerable and a woman is hard in the mechanic world. Took my car in to get a motor. Rented a car for a week initially because the expert mechanic said it would be a week. Ended up there for 18 days. Was told to pick it up on a Tuesday. Was called and said it was not ready. That must be the time my car got a flat tire and they failed to mention it. Not even knowing I have warranties on my tires and could ve gotten brand new ones. Instead I get not one, but 2 used tires. I use Les Schwab tires , I now have one GoodYear and one off brand tire. When I took my car in, my tires were fairly new. Just left Les Schwab and now I need 2 new tires. Oh and BTW, I didn t get a motor. I got random parts and my bill stayed the same as if I were getting a motor. I knew the motor wouldn t be new, but again I didn t get a motor. There are many more details but I ll spare whoever reads this. I really think they are good people but, I m thinking that I m a woman, I ll go for anything, but no not the case. A few things are now broke that they broke but won t take accountability. I will not go back there and I highly recommend if you re a Woman, please take a Man with you. And not that anyone cares, I used my savings for my future home on a motor that never got put in.

  sidna griffith
6 months ago
Great service, the staff is very knowledgeable e very nice. They always have time to fit me in, without appointments. The service is very fast. And the price is very good.Services: Air & cabin filter replacement, Tires, Auto battery replacement, General repairs & maintenance, Auto brake repair, Brakes, Auto tire replacement, Auto brake replacement, Battery, Oil changeServices: Air & cabin filter replacement, Tires, Auto battery replacement, General repairs & maintenance, Auto brake repair, Brakes, Auto tire replacement, Auto brake replacement, Battery, Oil change

  Phill
6 months ago
Very quick service! They didn't try to upsell me on anything, diagnosed the problem and fixed it. Will be coming back for all of my auto repairs!Service: Electrical repairService: Electrical repair

  Adventurous Pinecone
a year ago
I have been here multiple times for most if not all of my major repairs and they have always been helpful! They have the vehicle ready in a timely manner and communicate very well with their customers. The receptionist is great at giving you the rundown on your vehicles issues and gives you a breakdown on the cost of your vehicle. Alex is a great person who will work on getting your car fixed one way or another no matter the issue. He will stay a little after work to have you pick up your car if its passed their closing time. Thank you as well to the mechanics who do a great job! Keep it up!Services: Engine repair, Oil change

  Donald Oldaker
a year ago
It s was six years ago that I wrote my last review for Rialto Auto. I ve been coming here for a very long time even before my first review. Hint: I first came here when my daughters where little. They re all married with kids of there own now. I lived in Rialto for many years, moved outside of the area and I still remain a loyal customer. Service is great, the job gets done and I ve never had to return for work done that wasn t complete or had an issue with any reoccurring problems. I bring all my cars and truck here. I have a 2000 C5 Corvette and these guys have done all the work on it. From major engine rebuild, transmission, rack and pinion, and everything in between. Brought my Ram 2500 diesel truck in for repairs as well. Confident and relieved when you know that whatever is going on with whatever you drive that it will get fixed in a timely manner, at a fair price, and work completed is just that. Complete. Thank you Rialto Auto.

  Matthew Reyes
a year ago
This place was great. My check engine light came on and I took it to them. Within a few hours my car was fixed and they were all very polite, and it was very affordable. Appreciate you guys a lot!!Service: Auto engine diagnosticService: Auto engine diagnostic

  Leo
2 years ago
Great experience, my now go to shop for anything Car related.Had my flex pipe repaired I was in and out in a little under 40 minutes. Great communication between Hector and his costumers, even let me know of some observations he made on problems my car had or may have in the future. Keep up the amazing work!Service: ExhaustService: Exhaust