Redwood City INFINITI a Carnamic Car Center

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  james thomas
7 months ago
I just wanted to take a moment and thank Dion and the whole team at Infinity for providing the best customer service possible. I felt comfortable and confident in the purchase not to mention the speedy process in getting everything taken care of. Thank you again and I will see you soon James

  spiros karimbakas
3 months ago
I do not normally write reviews whether I have a good or bad experience , however I feel I have to for this place .I have bought many cars over the last 50 years, for me, my wife , my kids and many friends and this is the first time that I had such an exceptional experience. I live about 200 miles from this dealership , but the drive was well worth it. I made a very good deal over the phone and they actually honored it.I could not believe it. With my past dealings with other dealerships , they never did. They gave me many reasons why they could not. I do not trust salesmen .However ,my sales rep, Dion and his manager Seth were an exception. They even gave me a better deal than what we had originally agreed . Both were efficient, honest , friendly and professional.

  Jesus Rodriguez III
4 months ago
Coming from San Jose wasn t sure how comfortable I was on purchasing a car. Unfortunately there was a drop off or tag team in affect. Both salesmen were vary knowledgeable and and patient. I was allowed to bring the puppy in while going over the details of the car. It was almost a record how fast I got approved and drove off. Very happy and completely sure of my purchase. The car runs smooth and quiet. Let s go!!

  Marvin Grino
a month ago
They got my car done earlier than promised. Efficient staff and clean facility. The service advisor also offered their service special which made my payment lower than I anticipated. I like it when people look out for your benefit. Awesome and thank you

  Sharon McClendon
5 months ago
5 Stars to Luis M. It started when I bought My Nissan Pathfinder..... an honest Guy looking to not only sale the vehicle we wanted hassle free but he goes that extra mile, days afterwards to make sure we're happy with our new SUV and to see if we have any questions. Very Good Customer Service! Way to Go Luis M. - 5 for you and Redwood City INFINITI, Thanks

  Aashna Sharma
5 months ago
It was a wonderful experience getting our first car as a couple at Redwood City INFINITY. Luis ensured that he was authentic and honest with us while addressing our many questions around the QX60. We didn t feel pressured at any point in the process and just had a easy and a seamless experience. Thanks for helping us our Luis! Appreciate all the help

  Abel Torres
5 months ago
Great experience buying from Redwood City INFINITI! Dion Starr was stellar with communication and answering all my questions through the whole process. A very chill environment, I never felt rushed or pushed into anything I didn't want. I definitely recommend buying from here!

  Mauricio design
5 months ago
We appreciate special customer services to buy our car. We decided for this dealer because Luis, salesman supports us with whole information about Nissan Rogue. Excellent salesman Luis! We recommend Nissan & Infinity Redwood City dealer!

  jorge fuentes
4 months ago
Shout out to Dion Starr and the Infiniti teamVery helpful and humble man.Helped a lot in the process of getting my vehicle . Very helpful , explained very little detail to me . Made sure I was making a good decision and very trusting .Thanks a lot Dion keep up the good work ,

  Willie Hooks
2 weeks ago
Excellent service and being kept up-to-date at every step of the service process. This was outstanding because I need to know what s going on at all time and they were more than accommodating to my needs.

  Christopher Lim
a year ago
Searching for a diamond in the roughThere comes a time in a man s life when he wants something like a car but will not settle for any car. I searched high and low and found the car of my dreams a 2013 Subaru WRX at Redwood City Infinity.Upon arrival to the dealership, I was welcomed by the team and my future ride was ready to test drive. After getting the OK from the wife, I decided it this was the one.The process was simple, upfront, and painless; and the car was fairly priced (one owner, low miles, and in mint condition for a car of its age). Without a doubt, it s the gem I was looking for.Thank you Redwood City Infinity for the down-to-earth, honest buying experience. Cheers!

  Joe Magana
3 years ago
I took my car in for service because i have the maintenance package. I called ahead and made an appointment which was very easy and convenient. Once i got there, i told the advisor i wanted the oil change and to give it a check around. Also, i told the advisor to check the breaks because they were making noise. Some reasonable amount of time went by, probably a little more then a hour, and my car was ready. The advisor called me over to informed me that my car was ready to go and everything was good. I told the advisor i find it hard to believe that everything was good especially my brakes. The advisor told me that my brakes are at 8mm, front & back, which are close to being brand new and i told him that s impossible since I ve had my car since 2017. The advisor didn t give me an response, shug his shoulder and couldn t give me a response. So i took my car to other location (another Infiniti dealer) to get a 2nd opinion. After getting it checked out at the 2nd dealer, the front was at 6mm and the rear was at 4mm. I really wanted to like this place because it s closer to me but unfortunately it s clear that i need to stay away from this place. The other employees there were awesome and one of them were cleaning and disinfecting the waiting room which is awesome. But the service department is very questionable at best. I would recommend everyone to do their research before buying a infiniti from this dealer. If this new dealership is going to be run like the previous one in Redwood City, it s a matter of time before the inevitable happens. This type of business makes me regret buying an Infiniti and my next car would probably be an Audi. It may be more pricey but my friends been having better customer service at the dealership in Belmont and customer service is everything for me.

  Mike Aulicino
8 months ago
Dion did a great job during the whole process. He was knowledgeable on the car, followed up after I left and did not pressure me. It was a very balanced transaction.Only been a few miles/hours but so far the Q50 is great.

  Kaysi McDonald
5 months ago
Very pleased with Dion and the staff at this dealership! Dion was kind and helpful with the process of buying a used car. Please be sure to ask for Dion when considering this dealership!

  Sisilia Vainikolo
3 weeks ago
Luis Murrieta was the best of the best!! Everything was so easy going and he was really professional from the time I met him to the time he handed over my keys

  Alex Kholodenko
7 months ago
Absolutely terrible service!Avoid this dealership at all costs.I tried to buy used car Lexus NX with a price they advertised on their website.Upon test drive, when I inquired about the price with fees and taxes they added bunch of junk fees and warranties, when I told them to remove them they replied we can't sell the car at this price.Sales Management team and Sales People: Luis/Yash are just bunch of liars.Don't waste time and not go to this place.The response they posted was copied/pasted. Requested a call back never happened.

  Jaylen
8 months ago
Great buying experience here! I m The staff was very polite and courteous. If u ever need a car ask for Dion, he was super chill and made the process smooth.

  Sharif B
a year ago
I recently worked with Redwood city INFINITI at Carnamic center as they have provided me services for my vehicles and most recently sold a car through them. Top of the line service and Management. Very knowledgeable, responsive, and honest. Can t ask for anything more in the car industry. I will be a repeat customer for sure.

  Paul Lenser
7 months ago
Luis Murrietaa sold us a car recently. He was a pleasure to work with. He answered all our questions. He gave us a great price. There was no pressure. I would highly recommend him and Infinity of Redwood City.

  Dalino Almeda
5 months ago
Great dealership Dion was very polite and appreciate the help gave me and my mom. Drove off the lot with a 2023 Q50 Red Sport thanks to his help.

  Oscar Zamora
a year ago
Walked in to a friendly environment. My salesman Luis Murrieta was very professional. Never felt pressured or rushed. Waiting room has a great Starbucks coffee espresso machine. Overall one of the best car buying experiences I have ever had thanks to Luis. Would definitely shop here again.

  JIZKILLIN IT
a year ago
I had my 2014 Nissan Note in for routine service on November 9. Service performed was an oil change and tire rotation. This was our first time to have service at Infiniti/Nissan Redwood City because the usual place we go for service, Boardwalk Nissan, has closed. When I picked up my car in the afternoon, they did not explain anything and just asked to sign the paper and pay the bill. We waited almost 15 minutes for our turn to settle our bill and nobody said a word to us during that time. The next morning, we noticed the front left wheel cover was missing. We looked around the car and noticed the service technician had not properly reinstalled two of the other three wheel covers. We were able to properly install them so they would not fall off. We also tried to find the lost cover by back tracking our trip home from the dealer service. We had only driven 7 miles since picking up the car the prior afternoon. Unfortunately we were unable to find the wheel cover that fell off. We contacted the service place and explain what happened. They said sorry about that, but we need to purchase covers from them to fix it since our current covers were aftermarket and not original Nissan covers. We also talked to the sales manager. He said will check with the technician and get back to us. He kept saying they had placed notes in the service receipt stating the covers were loose but nobody ever pointed that out to us when we picked up the vehicle and paid for the service. We never received a return call from the service manager. The other 3 wheel covers have not fallen off since we properly installed the 2 loose ones we found.We have owned the Nissan 2014(purchased as a new car) in 2014 and have had multiple routine services and never have experienced this problem. We have had the current wheel covers on the vehicle for over 60,000 miles, have had the tires rotated multiple times, and even purchased 4 new tires about 4-5 years ago with these wheel covers being reinstalled with no problem. All other service technicians were able to properly reinstall the wheel covers without them falling off.We are very disappointed by their technician skills and the way they handle the issue.

  Gabrielle Godoy
6 months ago
Dion and the rest of the team were incredibly helpful, kind, and made the daunting task of buying a car, a breeze. In credibly grateful for the team. :)

  Hassan Aburish
a year ago
I brought in my car for two issues, my speedometer was not working and my door handle is sticking when I try to open my door sometimes. They charged me $240 to figure out the cause of each issue ($480 total). They figured out the cause of the speedometer issue and it cost $600 to change a sensor, but for the sticking door handle, they could not figure it out. They said when they tested the door, it seemed fine, so apparently they can t fix it or figure it out. Even though they could not diagnose the issue, they still charged me $240 for attempting to diagnose the issue. Since I picked up my car a few days ago, the door has continued to suffer from the same issue. When they would not refund my money, I called and asked if I could speak with the service manager. I called again yesterday to try to reach him, but it s now been 3 days with no response.

  Victoria Ames
a year ago
We just bought a 2023 Nissan Pathfinder today and we are so happy. Marvel and Rick were beyond helpful and made us really feel comfortable every step of the way. They went out of their way to make our experience beyond exceptional and made the decision easy. Thank you guys!!!

  Andrew Neff
2 years ago
Haven't bought here (yet), but the 1st time I stopped in, they helped me with my Infiniti, were very nice, and didn't even try to charge me money. Didn't act like a traditional car dealer at all, so earned my trust and loyalty. Have since talked once, and they were nice. Like normal nice, not car dealer-like. When it comes time to buying, I'm going to start here. Andrew in Belmont

  Tea
a year ago
If you want them to check on something that lithe be wrong, they charge $239 just to tell you it is broken. And that your extended warranty covers NOTHING and you re to pay over $5000 for a part that shouldn t even be broken for a 2019 model. Worse of all, they didn t put the broken part back correctly and it is a mess inside! After being an Infinti fan for decades, I dealt with a wonderful dealership (Peninsula Infiniti) until it was sold. Now having to deal with this dealership, it is expensive and they ll do anything to try to avoid honoring the warranties! I will never buy another Infinti again.

  its_b_ ya_digg
a year ago
my wife and i were looking for a durango and we had a few different options to look at with other dealerships. we started working with dion and dont regret a thing. we didnt feel pressured to buy the car from him. we had a certain price we were going for and he was able to get it pretty much spot on with everything we were looking for. it was a pleasure working with dion and his team.

  Hila Abutbul
a year ago
Do not waste your time trying to sell your car here!My husband listed our Honda for sale through KBB and received an online offer from this dealership, for $12490. He called and talked to Gary, who confirmed this is the number and said they even up their offer if the vehicle is in good shape. My husband took the time to drive up to Redwood City to sell the car for that price. Upon entering, he talked to Rick and showed him the online quote. Rick took his license, registration and car keys and basically sent my husband to another room without even explaining what he is doing. He let him wait for 20 minutes and got back there with a new quote for $10375, with nothing of significance listed to explain why the sudden reduction in the price they promised online and on the phone (the car is in very good shape). When my husband told Rick how disappointed he was and that he felt they just wasted an hour of his time with false quotes, Rick just shrugged and said this is what happens with KBB. Did not take responsibility and did not try to check what can be done here. This was a terrible experience and we will not be back here.

  Sareh Khosravi
2 years ago
Today I bought a 2015 Golf from Redwood City Infinity. I would like to share my experience with people who might want to do a deal with the dealership. This was my first time purchasing a vehicle. I was nervous initially however they educated me on my car and explained all I needed to know including car maintenance in a patient manner and they were generous with their time. Joel, Tareq and Xavier helped me go through all the details. Joel got me the best loan rate, Xavier helped me to test drive the car and Tareq finalized the contract and went over it. Overall it was a great experience. Thank you guys!