Land Rover Redwood City

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Abby Cab
a month ago
I recently had the pleasure of using a car maintenance service, and I must say, it was an exceptional experience. From the moment I arrived, Lance was friendly and professional, making me feel confident in their abilities.The service itself was top-notch. They took the time to thoroughly inspect my car and explain any issues they found. They were knowledgeable and skilled, and I felt like my vehicle was in good hands. They also provided clear and transparent pricing, so there were no surprises when it came time to pay.The turnaround time was impressive as well. They worked efficiently and had my car back to me in no time. Not only that, but they even went the extra mile by cleaning my car, leaving it looking and smelling fresh.Overall, I highly recommend Land Rover Redwood City for this car maintenance service. Their exceptional customer service, expertise, and attention to detail truly set them apart. I will definitely be returning for any future car maintenance needs.

  Victoria Moos
a month ago
The service team at Land Rover, Redwood city, was incredibly helpful, and worked with my needs. I had several questions, and had to call back a handful of times, and they were extremely helpful. Their work was quick, thorough, and overall, I had an incredible experience. I really need to give a shout out to Mara, who navigated the whole situation and expedited, working hard to make sure that my car was taken care of, along with me. Thank you, Land Rover, I continue to have excellent experiences with this group. Victoria M.

  Abe Matar
a month ago
I have now known Ernie for over 6 years and can say without any hesitation that he is the best service advisor I have ever worked with! We own many other European car brands and deal with many dealerships. No service advisor is as caring, honest and detail oriented than Ernie. Honestly, he single handily makes us loyal to the brand and they are super lucky to have him. Thank you Ernie!!

  Patricia Bottom
a week ago
Mara is great! She worked hard to get my vehicle back to me in a timely manner. Service department is always friendly and professional. I have been taking my vehicle to Redwood City Landrover since 2019.

  Umeka Lovett
3 days ago
Devante was great to work with and really went above and beyond to secure our deal. He also kept us well informed along the way about timing and next steps. It was a pleasure working with him and I would highly recommend him.

  chuck hanhan
3 days ago
Had a great experience trading in a car and purchasing a new car for my sonEric and Xavier made the process seamless and smooth!

  Kwame Fields
a month ago
The service team at LR Redwood City was great. I had an emergency issue that they helped to resolve very quickly. They even sent someone to my house to check on my truck and pick it up to get it repaired.

  Stephanie Rudd
a week ago
Outstanding experience as usual with Ernie. I got a great loaner car while my service was completed. My car is driving beautifully after the service. Thanks Ernie!

  Srini Parimi
a month ago
Review: I recently purchased a used car from this dealership, and unfortunately, my experience was nothing short of a nightmare. Despite their claims of thorough inspection and great condition, the car I purchased had a significant water leak from the roof. When I reached out to the dealership regarding this issue, their response was shockingly dismissive, stating they had nothing to do with it.This kind of disregard for customer satisfaction is completely unacceptable and showcases a lack of integrity on the part of dealership . I would strongly advise anyone considering purchasing a vehicle from them to proceed with extreme caution.

  carolyn mccune
a week ago
I am always treated like a member of a special club when I bring my car in and love that I can get a loaner, usually a new Land Rover, and a car wash! Ernie is great!

  Lisa Braun
2 weeks ago
Lance took a tremendous amount of time both with me and my car to nail down and fix the really unusual and bizarre issue my Defender was having. Plus he kept me in the loop the whole time. It was an extremely positive experience.

  Happy Llama
2 months ago
I bought a vehicle from Land rover in Redwood city. It car immediately had issues. The first issue i had got fixed without a problem. The second one, the gm doesn't want to be responsible. I quote " its not a saftey issue so Idk what I want to do. I might not pay or I might pay half. I haven't decided what i want to do." I really had no problem with the l problems the car was because they are fixable. What i had a big problem with, was one of the managers made me sign my right to cancel my contract with them without my knowledge. He listed each section of paper work on a tablet and NEVER mentioned anything about forfeiting my right to cancel. The parts I did read didn't have anything listed of that sort. What I didn't check was how many pages it skipped before it electronically asked for any signature. Again, I was not told I was signing anything of that sort. I only found out because a different dealer told me I had the right to cancel the terms should be in my contract. When I pulled the contract out. There it was, I had forfeited my right. I never even wanted to return the vehicle but that's besides the point.

  Steven Harding
a month ago
I purchased a 2019 Cadillac Escalade from them in May of 2023. I was told that the car was checked out and ready to go. I paid cash and when I was with the financial officer, I questioned a dent insurance that was included in the price of the car and said I didn t want it and I was told that all sales included this insurance and was led to believe that if I wanted the car I had to pay for the insurance. The cost of the insurance was $995.00. I was also over charged $562.85 in sales tax. When I discovered the sales tax over charged and brought it to the attention of the sales manager Eric, it was refunded. After bringing up what I was told about the dent insurance it was also refunded. Upon driving home, I realized there was something really wrong with the suspension on the car. I live 150 miles from this dealer so I took the Escalade to the local Cadillac dealer and it was found that the right rear shock and the left front strut were seized up. Both had oil all over them. For the car to be safe to drive they had to be replaced. The repair was $4531.71. The shocks and struts have electronic ride control built in and are therefore rather expensive. I called Eric and ask if they would pay for the repair because I was told by them the car was completely checked out. In the end Eric said that they would pay me $500.00 towards the repair. After numerous calls and promises I have yet to receive the $500.00. After nine months I have given up.03/07/2024Thank you, Erick and Terry! I have received the $500.00 check. I have raised my review from two stars to four stars. I cannot give five stars because I feel the issue should have been caught by the service dept.When I arrived at the dealership to pick up the car, I was greeted by Darren James whom I had dealt with on the phone. I had purchased the car over the phone. Darren and the staff at Land Rover Redwood City made me feel very welcome. I always felt like Erick was on my side, but did not have the final say on the repair refund.

  Renee Baker
a month ago
I've been a client of Ernie Nolasco's at Land Rover in RWC over the last 9 years. He is excellent to work with in the Service Dept. Full customer service, knowledgable and professional. He goes the extra mile to cover all the details and a reason I continue to bring the car into the dealership. Would highly recommend!

  Barry Coyle
a month ago
First of all, this review is so long overdue, sorry LRRC had a few family emergencies to tend to .We ordered our 2024 Land Rover Defender in early 2023 and received it in October of 2023. It s not our first Land Rover , it s actually our fourth Land Rover purchase. We returned to LR Redwood City because of our previous interactions with the sales staff as well as the service department. We started our recent purchase with Lindsey Martin ( who by the way had the patience of a saint with my custom build order), she however went on to another position. At this point we had the pleasure to work with Darren James who we had worked with over the past several years. The purchasing process was an easy one with Abdullah, one of the sales managers explaining everything clearly. The defender has exceeded our expectations , but not surprised because it is a Land Rover product . The sales staff, (Darren James) and follow up service advisor (Jesus Villasenor) treatment has continued to meet or exceed our expectation's. All of our questions have been treated with urgency and they do everything in their power to attend to our needs.Thank you again LRRC for treating us with patience and professionalism.Barry & Diana Coyle

  A. L.
a month ago
I would like to thank De Maraie for his excellent service when purchasing my vehicle. He made the process of viewing, informing, test driving, and ultimately purchasing so smooth! De Maraie is knowledgeable, friendly, patient, and kind. I appreciate the time and effort he placed in making sure he knew my goals and working with me to meet them.Ask for De Maraie when making an appointment!I went in around 11:30 AM and by 4 PM, I was on the road in a beautiful Mercedes Benz S 580. Working with De Maraie I felt at ease with his amiability and thoroughness in answering my questions. My boyfriend was impressed with the fantastic selection of Land Rovers. Along with the attentive service that was provided to us.Abdullah, thank you for the kindness and diligence you provided throughout the purchasing process. Christina, thank you for your kindness and taking your time in providing excellent financial services.I love my vehicle! I am happy to know I can count on them. My experience was truly wonderful! I highly recommend purchasing a vehicle from Land Rover Redwood City!

  N M
4 weeks ago
LRRWC are professionals when it came to service. I worked with Darren James over the last few months in trying to find a RR Sport and he followed up whenever one came around the dealership. He kept in touch to make sure my car search was going smoothly. Ultimately, an L405 became available and he set me up with an appt to check it out. The purchasing/negotiating process was smooth thanks to Darren and Adbullah. There was no pressure what so ever and they were willing to work my conditions. Absolutely worth giving them a ring if you're in search of any Land Rover.

  Barbara De Salvo
a month ago
Very professional and warm welcome from De'Mariae. He was very helpful, exhaustively responded to all our questions, explained all features of the car we wanted to buy and helped prepare leasing papers. We leased the RR Sport. Thank you very much for your support in the process!

  Wulan Chen
a month ago
Jesus is very helpful, informative and courteous in helping us to fix our car. We are highly recommended Land Rover at Redwood City for your service needs.

  Manoj Mhapankar
4 months ago
This review is specifically for our service advisor, Ernie. At every visit, he has been very friendly, courteous, patient and detailed. He has also gone above and beyond to assist with our needs and make it a truly great experience.

  Jennifer Wayman
3 weeks ago
Easy to get an appointment. Smooth service. They replaced my speaker while doing the required service and washed the car too!

  Joseph Denny
a month ago
I normally use Marin Land Rover, whoever brake pads warning like him on and had to use. Redwood was pleasantly surprised by their service and professionalism would use Redwood City again.

  Ruben Orozco
a year ago
I would like to extend my utmost gratitude and Thanks to The Land Rover of Redwood City for their professionalism/ Excellent Customer Service and Promptness. I would also like to Give Mr. Jesus Villasenor in the Service / Repair Department a special Thank You. From the very beginning to the very end of this repair/ service experience he was very cordial/ polite/ professional and extremely tentative to all my questions and concerns through out the repair process. Thank you to you and your team !! Keep up the good Work !! Thank you again !!The Orozco Family

  nardha dominguez
3 weeks ago
We had a great experience at land rover Redwood City. Eric and D were professional and helpful. I would definitely go back here for my future cars

  Corrina Rosebrook
a month ago
Mara has excellent customer service. She works to accommodate my schedule and vehicle needs. Highly responsive

  Jeffery Gintner
2 months ago
This was the easiest and fastest vehicle purchase I have ever made. The team at RWC Land Rover accomodated my schedule and made the entire process painless.

  Ben Paul
a month ago
Ernesto gives amazing personalized service and always great advice and what is actually needed for my car. Feels like family and could not recommend them more!!

  Thamar Meiring
2 weeks ago
The whole team was great and gave me a fabulous deal. I drove a little further for the best car best service Xavier was great highly recommend.

  Kimberly Del Favero
2 weeks ago
Ernie is amazing as always! I have had my serviced at RWC Land Rover since 2017and always have a great experience. Ernie goes above and beyond to make sure everything is done on time and within the quoted amount. Land Rover is lucky to have him on the team.

  Arpit Sabharwal
6 months ago
Overall worst experience ever buying a used 2016 Range Rover from Redwood City Land Rover from the the Sales Dept (Marvin), Service Manager (Erick), and General Manager (Harris) they failed to satisfy a paying customer. Bought the used 2016 Range Rover without extended warranty a month ago trusting the fact the vehicle is coming from a LAND ROVER DEALERSHIP the vehicle suspension failed within 30 days and coolant light popped up. I talked to all 3 managers and they all stated they could do nothing but write up a 1500 bill. Very disappointed in the customer service and value of business done at Land Rover of Redwood City. Save yourself the hassle n go to Land Rover of SF or Land Rover SJ.Redwood City staff needs coaching in customer service and satisfaction.