Pep Boys

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Rick D'Amico
a month ago
We woke up Sunday morning to a flat tire! This tire had been repaired by Pep Boys about a month earlier. They were able to remove the nail and plug the hole, and didn't charge us a penny!After church, we had AAA tow us to Pep Boys, and they pulled a strip of metal from the tire and fixed the tire again! Once again, Pep Boys did not charge us a cent!I highly recommend this Redondo Beach store and gladly offer this review!

  Bryan Schloss
3 weeks ago
Justin s service @ Pep Boys on Aviation/Artesia in Redondo Beach was excellent! I didn t know what to expect and was so very pleased that Justin made it easy for me to purchase 4 new tires. Thank you Justin!!

  Gabriela Romero
2 months ago
Service advisors are rude , I was told I would get called back within a day for the service quote and I didn t . I called back in 2 days to give them time, and was told again that I d get a call back but I didn t . Then I called back hours later and was told I would get another call back and I said no more call backs I m trying to send the car back with you guys and give you the business . I guess they don t want it till today no call back or email with the service quote. I won t be taking my car back to this location they re rude and see you waiting and pass by like no one is there same with the pick up .

  Vanesta Brisco
2 months ago
I would give it 0 stars but it's not an option. Took my car in for a diagnostic test on Feb 9th 2024 ( I already knew what was wrong with it)Bought it in at 8 with an appointment didnt get it back till 6:15pm. Drove off and my car run like a piece of CRAB! All of a sudden it has black smoke and misfiring. I took it right back and they tell me they didnt to anything to it. YES they DID!!! Now all of a sudden I have oil leaking into the engine on the 10th February. And those codes are on there that wasn't on there on the 9th. I took my car in for a DIAGNOSTIC TEST not to be TAMPERED WITH in order to CHARGE me extra MONEY!!!!Customer service suckedbecause it took extremely too long to get back to me. I wouldn't recommend this location to anybody I had a VERY HORRIBLE experience. Do better when it comes to your female clients.

  Susana Kimbell
3 months ago
Edwin was outstanding.He precisely conducted all reports in order to make sure my battery was great and I will be safely return home. He is a great and because of him definitely will return again.

  Christopher Stevens
2 months ago
I had a great experience at this Pep Boys. They helped by replacing two of my tires to keep me and my family safe in our minivan. Plus, they helped to keep the costs low. Thank you, Edwin and Carlos!

  Sathya Kuechler
6 months ago
Took my jeep in and shared with them that I just need a basic oil change, and that every time I took it into Valvoline, (next door) they d unnecessarily charge me for things my car didn t need like a flush, or forget to cap something or overall cause more problems. I service my car with an oil change every three months and was just looking for a steady honest place to take it to, every three months. I shouldn t have shared this vulnerable info with pep boys because the guys a pep boys tried to take me for a fool as well! I went in on Monday and expressed to them My bad experiences with just trying to get a basic oil change. I didn t want fancy synthetic this or that, just a basic oil change that they advertise, and yet I come out on the other end with additional unexpected costs every time.I left my car at pep boys for an oil change. When I returned, they advised me that I needed front brake pads. I took their word for it and While I was there, I scheduled an appointment for that Friday to come back and get brake pads. When I came back on Friday, just four days later, it had taken them several hours from the time I drop the car off and picked it up, but when I picked it up, they told me they did an overall assessment, and that I was low on oil!!! I reminded them they just gave me an oil change four days ago on Monday!!!! He pretended to look confused and went back into the garage to double check. He came out and told me that indeed, my oil was actually fine! I am wondering if I even got an oil change at this point. He then advised me that my brake fluid is low though and that I would need to bring it in because there s a special way to put in brake fluid and honestly, I ve serviced my own cars and have always put brake fluid in myself and have never had a problem and have never heard that brake fluid has to be put in a special way. Good lord, it was like telling one thief about another thief!!! I finally found an honest mechanic, Peter, on the other end of Artesia Boulevard and I won t go anywhere else, and I hope Peter never hires anybody that has worked chain auto mechanics! Pep Boys thinks females are dumb when it comes to cars I m guessing, and what the hell is wrong with a bit of honesty and work ethic? If an individual working there is perhaps financially struggling there, I would consider just getting a second job rather than trying to rip off the locals. I Just wanted a fkng oil change, great job guys!

  Micki
5 months ago
I took my car in for a front end alignment and an oil change. They tested my front end and it was up to standard. They called and let me know that it wasnt necessary for awhile. Most places would do it anyway, regardless. I really appreciate their honesty and courtesy. I will be going back to them in the future

  Annette Shapiro
2 months ago
This is a review for Carlos Molina, Manager of Pep Boys on 1800 Artesia Blvd., Redondo Beach. Carlos is professional, accommodating and above all -- very ethical. He assisted me with a defective battery return that involved contacting 4 other locations to locate another battery and he picked it up from a distant location the next day plus followed up with a notication phone call. Superb customer service -- THEY SHOULD CLONE HIM!!!!!!

  melany delacruz
5 months ago
I had Alexis from the artesia location help me with my car appointment. He was friendly, and patiently explained the process and options that I had to repair my car. I highly recommend his help, and will surely go back to him when I need any car assistance in the future

  Mike Rotolo
5 months ago
I went to Pep Boys without an appointment and thanks to Carlos and his crew I had a new set of tires and was out the door in about an hour. Great price and fantastic service! Thank you Carlos

  ReXx Effects
5 years ago
Never been to a Pepboys before being from Canada, we don't have them but was pleasantly surprised when I stopped in in hopes of finding 1-2 things and found a bunch of stuff that I needed. Definitely worth the stop by for any mechanic, automotive enthusiasts or anyone needing some work done on their car ... will be visiting this location in the future for sure!!! Friendly & helpful staff were great as well!

  Tom Moroney
a month ago
Good service and price. Been many times. Never got the feeling that they were up-selling me.

  Gail Sankey
5 months ago
Carlos has exceptional customer service skills and is truly a great reflection of your company. Not only is he efficient he's also extremely pleasant not to mention a very handsome guy!

  Richard Arsenault
5 months ago
2 years ago Tony persuaded me to replace my rack and pinon steering ($1300+) which subsequent mechanics told me was unnecessary! He installed a DEFECTIVE rebuilt rack which began LEAKING once the *labor warranty* ended. I returned and Carlos the manager estimated $2562 to replace the defective rack, adding many unnecessary items. I caught Carlos on his lies: (1) replace transmission fluid they just changed <15K miles ago (it was good until 50K he admitted we didn't need it), 2) replace the fuel line (when I challenged him he admitted he lied, it was an "error" (3) replace the high pressure hose (which I proved another mechanic said was NOT leaking -- Carlos admitted it was a lie as well).I complained to California B.A.R. and they said I had to sue them for fraud. He also agreed that Pep Boys works on commissions, so the more they can dream up, the more you pay -- and they get you on LABOR for their defective cheap rebuilt part installs.Go to a local mechanic. Do NOT go here.

  Spencer Street
5 months ago
Fast & efficient service. Heard squeaking in my brakes in the morning, took it in around 10 & my car was ready waiting for me by 2:30. The staff were efficient, transparent & personable.

  James Fordiani
3 months ago
I get a flat on Dec 23rd and these guys have me drive all across town tracking down my set of tires just for them to be like lol we gave those away to someone else. You're out of luck sucks!Horrid service.

  Mark Pinto
7 months ago
Update on my last post: I wrote the review just as I was informed by text they were finished and taking a test drive. Well, they had not finished and had to make an adjustment. So now, three hours and fifteen minutes after I arrived for my 30-45 minute appointment, I am finally walking out the door and never looking back.

  Walter Fahey
7 months ago
This Pep Boys location was exceptional! I was in & out of there promptly. They took care of all my needs. The staff I dealt with were courteous & professional. They brought to my attention that I would receive an additional discount for using my Pep Boys charge account, if they hadn t told me I would have never known about it, now that s what I call service!

  Nikolai Nedovodin
6 months ago
Tried to scam me over and added an extra charge for an additional inspection that I did not request or agreed upon. I though it was a misunderstanding at first. But when I saw the reciept and asked to provide a refund for the service that was not requested, required or even delivered, they were trying to convince me that everything is correct. I understood that Carlos tried to scam me over for an additional $19.99 fee, that was added to the invoice.

  Audrey Ahrens
8 months ago
Alexis was extremely helpful! I was able to call and come in as a walk in. They checked and fixed my car within a day. Alexis offered to do an additional test drive with me to make sure I felt comfortable!

  marissa ledesma
a month ago
Edwin and Carlos were my service advisors and they tried their best to assist me.

  Eddy Martinez
3 months ago
Very professional and honest. I have had great experiences every time at this Pep Boys. They do it right!

  Sven E
8 months ago
Made an appointment with Eduardo 8/11/23 to discuss his last alignment with him. Asked me to come in around 9:15am, Sunday 8/13/23. Woke up early on Sunday just for this, got my records of last alignments to bring with me, got there at 9:15 am and Edwin says he's not in yet and may not come in at all since it was his last day working there. Said there are 16 appointments today that he needs to call and reschedule and to leave my car and maybe they can get to it. I said I live just a block away, so please call/text if there is an opening. Never heard from anyone. Despicable. Changed all my plans this weekend to do this, woke up early, dug up my alignment reports, got there as asked,...all for nothing.

  john serene
a year ago
An excellent experience! I have been going to this location for years and they have consistently done a solid job with brakes and tires at a reasonable price. This time I came in with my old van because the window mechanism broke and the window fell into the door frame. I was able to look at the window prior to taking it in and noticed a mess of wires, cables and rivets inside the door frame and decided this was way too involved for me to attempt. When I arrived Edwin checked me in and was super helpful and made sure to call me throughout the day to update me on how things were going. He gave me a quote and told me it was a little complicated because the window mechanism was attached to the door frame using rivets (not bolts) but assured me it would be done by the end of the day. I was definitely not expecting to get my vehicle back for a least another day assuming they had to order parts and it was already late Sunday afternoon. But not only were they able to fix the window in a few hours and get my vehicle back to me by the end of the day, they came in under their original estimate by 20%!! A very nice surprise. I can't say enough about how great Edwin made the entire experience, he was very professional and very easy to work with. He kept me posted on how the progress was going and took his time to explain why things were running a little behind schedule. Also, a huge thank you to the mechanic who was able to saw off the rivets and get all that hardware installed in an impossible tiny space! A great experience all around! I will definitely be coming back again!!

  Nunya Business
5 months ago
$510 for front brake pads and rotors replaced on 2013 VW Tiguan. Booked appt day before, dropped off at 11am, done by 6pm.

  Henry Jiang
9 months ago
This place is truly a gem that offers great, efficient, and affordable service. I still haven't found a shop that offers such good value and convenience. The best part is they offer fast service for most walk-in occasions!I had some problems with my TPMS system and Alexis the service advisor was able to help me find a solution that was half the cost of other quotes I got from adjacent shops for the same service! I walked in without an appointment, got the quote, and he finished the work himself in 20 minutes. He really took the headache out of this repair.

  Jason Kolodziej
3 months ago
Drop-off was quick and easy, as was pick-up. Clear simple communication. A great experience.

  Ed Gallo7art (O Ninho do Galo)
6 months ago
I bought the 120 point Inspection and they didn't even find the brake light burned out, there's a wheel sensor on the dashboard, they didn't even see it, the service is ridiculous. never again.

  Scott Winn
10 months ago
Great service, quick turnaround. They gave me a call ahead of the repairs to walk through all my options and costs. Super appreciative of the time they spent with me to ensure the vehicle was back up and running quickly.