Factory Wrench

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Patrick Patterson
4 months ago
The worst "mechanic" I've ever gone to. A complete nut job who will disrespect you for asking a simple question. Stories of him not even doing the work promised, police department investigating him, and him saying hes "rich from his dead parents he doesnt need our busniess". Calls women B**** and C****. He doesnt care about anyone but himself and you can tell everyone around his shop wants him to close down and move out for good. This weirdo he shouldn't be able to own any shop in Redondo beach looks likes hes on drugs every time I see him he cant open his eyes while we talk hes talking to me with his eyes closed. Why would anyone trust this dude with their bike? His prices are trash and he tries to rip you off although he'll tell you he's your friend and hes not ripping you off. Everyone who knows a thing or two DO NOT like nathan's Factory Piss.

  Terence Duffy
a year ago
Brought my Honda CRF300L to Nate wanting a pair of higher performance cams installed. This guy is great, he is a master mechanic. He installed the cams at a very fair cost and he did it really quickly. 100% recommend this shop. Seriously he s good.Service: Engine repairService: Engine repair

  Tony Williams
2 years ago
Been bring my bikes here for years. Always great service an Nathan is outstanding person an mechanic. He knows what your bike needs an will get ya back on the road as soon as possible. He's not gonna rip you off, so stop by an bring your bike. Trust me you'll be bring your bike to him also

  Neal White
a year ago
When experience matters, this is the place to go. They literally solved an issue that several professionals couldn't and in no time. Business like F.W. are hard to find these days. Customer for life.

  Nicky George
3 years ago
So I sent my bike here BEFORE I read the reviews. The reviews would have not made me want to send my bike there. But it was great! Not sure why people are rating low. Nathan was helpful, knowledgeble, well priced, and clearly cared about his work. He even called me after and asked me about the new tired and bike. I would recommend him and his shop.

  Daniel Pinho
3 years ago
Was working on an old Honda motorcycle restore for a few weeks, got it all fixed up and put together. Went to install the petcock valve and broke the fuel filter off in the process. Was super disappointed that I couldn t fire itup that evening due to the broken fuel filter, and on a whim called Factory Wrench to ask if they sold them.Nathan answered and said I was welcome to come down and try one they had sitting on the counter. I was there in 10 mins, but the filter they had didn t fit my petcock valve. Nathan stepped aside from his project, searched through a tupperware of old parts, found me a brand new filter off an old valve that d fit my bike, and handed it to me.I said thank you for the impromptu help about 10 times and his only response was, That s the way the world should work. Super great experience at the neighborhood bike shop and they got me what I needed to get up and riding that evening. Great guys, and I really appreciate it. I ll be coming back in the future.

  Steve Haneline
4 years ago
Beware!!! Nathan is a loose canon. I would give Nathan at Factory Wrench no stars if I could! I have been taking my bikes to him for years. He was always a little off and performed average work at best. I never had a problem paying my bills or an issue before. Today I brought in my boys WR250 bike to have a new stator bought and installed with a general service. Straight off he claimed I was not going to pay him and wanted to start a fight. These are 2 traits I am not! Very rude, very unprofessional and unpredictable attitude! I always try to support local businesses but this guy makes it difficult. I will never support Factory Wrench again!!!

  Dennis Taylor
5 years ago
Nathan has always treated me as a priority customer which is how I see him treat all that have shown up while I am there. Have had a few tire emergencies and he has taken prompt care of me. always a pleasure to deal with. Highly recommend

  Jeff Murrell
4 years ago
Small business with an emotionally unstable owner / operator, and I did not feel safe in his presence. Owner told my that my warranty battery arrived and to drive over to his shop and pick it up, then tried to sell me a Chinese piece of junk for $50 over retail. He the snapped at me out of the blue because I asked him to honor my warranty, because I shouldn't have to buy another battery. Take your bike elsewhere, not worth the risk of this guy freaking out on you. He was extremely rude and unprofessional to say the least.

  Gareth Saxon
2 years ago
Don t listen to all these s people who expect exceptional customer service where ever they place their feet. When you are as good as Nathan is. You have to be inspired to do good work by good people! When you have a problem and you have a guy infront of you who can fix it. You pay him and move on with your life. You don t cry because he s not nice to you. Booo hooo. Great guy, wonderful mechanic, stay strong brother. For the free world! I love your shop. You re a real o g.

  Nick Hudson
4 months ago
Guy is very hostile, terrible person to work with wouldn t do any business with him!

  Thomas Dowd
5 years ago
This is such a great shop to have some quality work done to your bike for a fair price. I've always had a great experience getting new tires put on my bike here. Will be returning many times!

  K H
4 years ago
WARNING: owner is unstable. wish i had read the other reviews on here giving same warning. while nathan is in fact an ok mechanic (not great, but decent), he unfortunately has shockingly aggravating customer skills, won t stand by his work when he makes a mistake, and then becomes hostile and insulting to customers if he is challenged. his behavior can suddenly become so bizarre that when it s happening you ll feel like: bro, can i get you some help. i spent about $2k on my KTM over the last 2 years with him trying to support his business despite this personality abnormality because i like to support local guys. however, after experiencing yet another hostile episode firsthand at his shop i had to give up on him. sad really. some of his family / friends should intervene....

  Damon Chastain
7 years ago
I've been going to Factory Wrench for well over 8 years. Nathan has always treated me with respect and I have always done the same to him. He did a complete engine rebuild on my first bike and it worked perfectly by the time I sold it a few years later. He is currently fixing the starter motor on my Yamaha Road Star.On the usual basis, I go in for an oil change and when I get my bike back he has changed out my brakes and gives me a warning about the tread on my tires. He is a cool dude and he always looks out for me. Above all, he REALLY knows bike repairs.If you treat him disrespectfully, he will turn you away. Stop treating mechanics like dirt.

  Garrett Raney
10 years ago
I called around a couple places and this seemed the best for a quick rubber swap on my FZ6. The owner/mechanic was nice and worked very efficiently. He has a neat parts graveyard and obviously loves working on motorcycles because he'll talk about each dead case or rod with enthusiasm and passion. I could have done the work on my bike myself, but it was so fast and easy taking it here. I'll be back, for sure. I don't understand why this place has such negative reviews.

  Sam Tapper
7 years ago
I NEVER WRITE A REVIEW.THIS IS THE FIRST TIME.At first everything was easy, good vibes, questions answered as we proceeded with my bikes inspection for registration purposes, until a sudden extreme 180 degree change in behavior.NATHAN, You are the most unprofessional and disrespectful small business owner I have ever had the misfortune of dealing with, or rather lack of dealing with as you literally threw me out of your shop refusing to sell me a product which would solve my problem and garuntee professional customer service and satisfaction.I was left dumbfounded and speechless and can only advise people DO NOT GO TO THIS SHOP with any need.

  Robert Bass
2 years ago
The Factory wrench has provided great service at competitive prices on several of my bikes. Nate is a great mechanic and got the work done in a timely manner...Services: Carburetor cleaning, Steering & suspension repair, Engine repairServices: Carburetor cleaning, Steering & suspension repair, Engine repair

  Don Vegter
5 years ago
I've been taking my bikes there for years. Anyone that feels the need to complain about this man's customer service is just a sad person that likes to complain. I've always had good customer service and more importantly the work is always done well and at a fair price.

  Georgio G
6 years ago
Dropped off my R1 for front and back brake pads and got it back the same day at a fair price. Nate also went above and beyond to help me out with a broken peg bolt and saved me a trip to a tap extraction place. Great work at a fair price I highly recommend them.

  Joe Watterson
8 years ago
Nathan is a nice guy knows a lot about bikes. I have a 2013 concours the oil change was like a third of Del amo $ 60 I'm talking synthetic and k&n oil filter. I will be going back with no hesitation. He really knows about older bikes though.

  Bernie Suntop
3 years ago
What can I say but OUTSTANDING!!I have a 2016 Indian roadmaster.A basic oil change. In and out. Great priceBut the service is off the hook. The best by far.They are the OG.My new place to bring my bikeThank you

  Joe From Redondo
10 years ago
This guy Nathan is a joke, totally rude and conceited and charges double what Del Amo charges for a carb rebuild. Seemed nice at first then said he would lower the price by 50.00 when I told him Del Amo charged half that price which tells me he was just trying to soak me lol!! He then copped an attitude and said he would pass on doing the job lol!! Avoid this place at all costs ;)...

  Christopher Langevin
4 years ago
Nathan rebuilt my Yamaha Blaster. He did a good job, good price, reasonable time to fix. It runs strong.

  pchoiboi
8 years ago
Nate is a great guy. Called in last minute to get a brake and light inspection done. Took care of it the same day and it only cost $20!

  Zaid
5 years ago
Better off at Del Amo Motorsport, simple job and took advantage gave a quote of 45-90 and guess where he landed. Literally what the hell 90 bucks for a simple job. Never again.

  Brian Luttrull
3 years ago
Just called them for a price quote and got chewed out for asking about pricing. Not sure what grinding his gears but definitely not dealing with a business that does not know how to speak to people with any professionalism.

  Kyle Larsen
8 years ago
Good with dirt bike for sure. cant say much about others bikes. Nice guy, vary straight forward! Seams mean if your soft.

  Daniel steffes
6 years ago
Went there a couple years ago and the same thing I'm reading on bad reviews is what happened to me. Guy is a weirdo and needs some help. DONT GO HERE. He also hates motorcycle club!!! By the way

  Rob Leon
4 years ago
Great guy! Does lots of my maintenance on my bikes. Always a reasonable price.

  sabu jungleboy
7 years ago
This place is so inconsiderate, and rude, first off I went to go change my clutch and on the test ride afterwards he didn't remove my helmets and destroyed one of them, then I got my bike back with a ratteling noise, so I call and ask if they can look at it and Nate started arguing with me telling me that I'm blaming it on the shop, that is not the case I just wanted them to look at what the noise was coming from after they gave it back